The Most Innovative Hotel CRS Technology Xotels provides innovative technology that’s flexible, customer-friendly, highly intuitive, and requires minimal hardware and software on the hotel’s side.

Central Reservation Systems (CRS) Xotels’ reservation service is the industry’s most flexible management system for robust channel connectivity. It includes: User friendly and consistent layouts on all application interfaces. A responsive booking engine, converting guests to reservations. Multi property displays with dynamic availability for hotel groups. As a web-based system, all changes occur in real-time allowing the hotel to maximize exposure and market share.

Electronic Global Distribution Systems (GDS) Xotels CRS connects to all Global Distribution Systems (GDS) such as Sabre, Galileo, Worldspan, and Amadeus through the Pegasus switch, as well as independent distribution systems (third party websites). Direct Connect offers hotels supplementary electronic distribution to additional revenue-generating markets by connecting directly with online merchant websites eliminating having to manage separate extranets.

Private Label Call Center Xotels provides a highly customized call center service based on the hotel’s unique attributes and services and deliver one of the highest call conversion in the industry. Xotels’ Voice Agent combines hotel data, real-time availability, sales-centric features and robust guest profile information into a critical revenue tool that also provides detailed performance reporting.

Property Systems Integration Our advanced reservations integration service, supports interfaces to a variety of the most widely used Property Management Systems (PMS) enabling a hotel to transfer reservations, data, and guest profile information effortlessly across WindsurferCRS and other systems for efficient integrated performance.

Web Booking Engine Xotels provides a responsive internet booking engine (IBE) that seamlessly adapts to Desktop, Tablet (iPad), Mobile, Facebook and any screen size. Our shopping cart technology increases conversion and drives direct sales through an intuitive user interface.

Mobile and Social Media Booking Platform Xotels enables hotels to be visible to this audience through our advanced mobile and Facebook booking software which helps capture revenue opportunities. Uncover what people are saying about your hotel or any outlet within your property across millions of sites including Twitter, Facebook, blogs and photo sites to name a few.

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Innovations that grow top line revenue

for hotels …

For the Hotel For the Guest

INTERNET BOOKING ENGINE (IBE) XOTELS’s new Internet Booking Engine (IBE) includes responsive design, a shopping cart style booking process, persuasive messaging, and the brand new Call-to-Continue™ feature, among other exclusive functions. It is fully optimized for single property independents, multi-property groups, and large hotel brands by allowing cross-selling features and suggestive selling prompts.

RESPONSIVE DESIGN

XOTELS knows that guests will view your site and booking engine in a variety of contexts, using a variety of devices. With the responsive IBE, there is no longer a need to maintain a separate mobile booking engine-a single, responsive IBE is all that you need.

PURSUASIVE MESSAGING Hotels now have the option to add persuasive text under room types and/or packages. Depending upon the type of messaging selected, it will give the guest a sense of urgency to confirm a booking, or assure the guest that the selection they have made is a popular choice among travelers.

The IBE automatically adjusts to: • Desktop computers • Tablets • Mobile phones • Screen size

Types of Messaging: • Number of rooms (or packages) purchased in the last x-number of days. • Number of rooms (or packages) available for the dates selected.

CALL TO CONTINUE ™ Once a guest has searched and added reservation information to his cart, he has the option to call to continue by simply touching a number on his mobile device. This feature sends the reservation information to the hotel’s call center with a unique Cart ID that allows the reservation agent to pick up where the guest left off and complete the booking.

SHOPPING CART TECHNOLOGY With the shopping cart metaphor, guests can: Book multiple dates of stay, multiple rooms and even several properties in one transaction. Use the comparison view to compare properties within the same multi-property group. View add-ons on the main screen and in the cart view.

Conversion Impact: • Abandonment Recovery • Frictionless Checkout • Reduce Payment Barrier • Increase Mobile

ENRICHED DISCOUNT CODE FIELDS To facilitate promotions and up-selling, the new booking engine offers a Discount Code field on the shopping cart and checkout screens. These screens also highlight any discounts the guest has already received during the booking process.

SAVE FOR LATER Allow guests to save their cart for later by entering an e-mail address. A link to their cart is e-mailed to them so they can complete the booking process at a later time.

Key Functions • Abandonment Recovery. • Increase Conversion. • Capture guest e-mails for future marketing opportunities. • Greater flexibility and ease of booking for the guest.

ENHANCED ADD-ON FEATURES

Add-ons are not new to XOTELS’s booking engines, but the new IBE allows items to be added in the cart view—even if the itinerary is multi-room and multi-property. Guests have the option of viewing their itinerary costs in an easy to read and understand Summary or Detail format.

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