Hosting and Cloud Study 2015 Beyond Infrastructure: Cloud ...€¦ · Hosting and Cloud Study 2015...

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Hosting and Cloud Study 2015 Beyond Infrastructure: Cloud 2.0 Signifies New Opportunities for Cloud Service Providers Survey Results

Transcript of Hosting and Cloud Study 2015 Beyond Infrastructure: Cloud ...€¦ · Hosting and Cloud Study 2015...

Page 1: Hosting and Cloud Study 2015 Beyond Infrastructure: Cloud ...€¦ · Hosting and Cloud Study 2015 Beyond Infrastructure: Cloud 2.0 Signifies New Opportunities for Cloud Service Providers

Hosting and Cloud Study 2015Beyond Infrastructure: Cloud 2.0 Signifies New Opportunities for Cloud Service Providers Survey Results

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N=1,316

S2a. Which of the following categories best describes your organization's expected annual revenue for 2015? ($US)

Demographics

S1. Which department do you work in at your organization?

Application Development,

17%

IT Ops & Admin, 76%

Marketing, 7%

Respondents by Department

N=1,736

78%

77%

69%

65%

53%

50%

0% 20% 40% 60% 80% 100%

I make IT purchasing recommendations

I am influential in IT decisions and strategy

I manage relationships with 3rd party IT

providers

I have significant decision making authority

regarding IT

I build or maintain IT systems

I develop or maintain IT software

% of Respondents

Respondents by Role

Page 2

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USA  53%  

UK  8%  

Germany  9%  

India  7%  

Brazil  6%  

Page 3

Worldwide Sample Size n=1,73610 Countries Represented

Netherlands  2%  

Turkey  3%  

Japan  4%  

Singapore  3%  

Australia  5%  

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BUDGET  BY  HOSTING  SERVICES  TYPE  

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S7a.  Which  –if  any  –  of  the  following  IT  services  does  your  organiza<on  currently  buy  from  service  providers  today?  [Must  select  2-­‐Hos<ng  Services,  else  terminate]  

60%  

45%  

44%  

28%  

62%  

46%  

45%  

32%  

62%  

37%  

46%  

19%  

55%  

49%  

41%  

25%  

55%  

53%  

44%  

24%  

44%  

44%  

42%  

30%  

0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  

HosRng  Services/IaaS  

SoTware-­‐as-­‐a-­‐Service  

Outsourcing  Services  

PlaXorm-­‐as-­‐a-­‐Service  

ColocaRon  Services  

%  of  Respondents  

Total  (n=1736)  

North  America  (n=926)  

Europe  (n=334)  

Asia  (n=323)  

South  America  (n=103)  

MEA  (n=50)  

Page  5  

IT Services Currently Acquired

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S8.  Using  your  best  guess,  approximately  what  percent  of  your  total  IT  budget  in  2015  is  allocated  to:  [sum  to  100%]  S9.  Now  thinking  out  two  years,  approximately  what  percent  of  your  total  IT  budget  will  be  allocated  to:  [sum  to  100%]  

Page  6  

43%  

40%  

33%  

35%  

12%  

13%  

11%  

11%  

0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  

Current  

In  2  Years  

%  of  IT  Budget  

On-­‐Premises  Infrastructure  &  Staff   HosRng  Services   SaaS   Other  Off  Premises  services  

n=1617  

Current versus Future Budget Allocation

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S8.  Using  your  best  guess,  approximately  what  percent  of  your  total  IT  budget  in  2015  is  allocated  to:  [sum  to  100%]  S9.  Now  thinking  out  two  years,  approximately  what  percent  of  your  total  IT  budget  will  be  allocated  to:  [sum  to  100%]  

Page  7  

43%  

43%  

44%  

43%  

40%  

40%  

33%  

32%  

34%  

35%  

36%  

40%  

12%  

14%  

11%  

11%  

10%  

9%  

11%  

11%  

11%  

12%  

14%  

11%  

0%   20%   40%   60%   80%   100%  

Total  (n=1617)  

North  America  (n=807)  

Europe  (n=334)  

Asia  (n=323)  

South  America  (n=103)  

MEA  (n=50)  

%  of  IT  Budget  

Current  IT  Budget  AllocaBon    On-­‐Premises  Infrastructure  &  Staff  

HosRng  Services  SaaS  Other  Off  Premises  services  

40%  

41%  

41%  

41%  

37%  

40%  

35%  

33%  

37%  

37%  

39%  

41%  

13%  

15%  

12%  

11%  

11%  

9%  

11%  

11%  

11%  

11%  

13%  

11%  

0%   20%   40%   60%   80%   100%  %  of  IT  Budget  

Future  IT  Budget  AllocaBon  On-­‐Premises  Infrastructure  &  Staff  HosRng  Services  SaaS  Other  Off  Premises  services  

Current versus Future Budget by Region

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S10.  Approximately,  what  percent  of  your  on-­‐premises  infrastructure  spending  is  split  across  the  following  three  deployment  models  today?  [Sum  to  100]  S11.  Approximately,  what  percent  of  your  on-­‐premises  infrastructure  spending  is  split  across  the  following  three  deployment  models  in  two  years?  [Sum  to  100%]  

Page  8  

38%  

34%  

34%  

36%  

27%  

30%  

0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  

Current  

In  2  Years  

%  of  On-­‐Premise  Infrastructure  Spending  

Standalone  non-­‐virtualized  infrastructure   Virtualized  infrastructure   PRIVATE  CLOUD  (automated  and  orchestrated)  

n=1576  

Infrastructure Spending On-‐Premise

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S10.  Approximately,  what  percent  of  your  on-­‐premises  infrastructure  spending  is  split  across  the  following  three  deployment  models  today?  [Sum  to  100]  S11.  Approximately,  what  percent  of  your  on-­‐premises  infrastructure  spending  is  split  across  the  following  three  deployment  models  in  two  years?  [Sum  to  100%]  

Page  9  

38%  

38%  

39%  

39%  

34%  

41%  

34%  

34%  

34%  

35%  

37%  

35%  

27%  

28%  

27%  

26%  

29%  

24%  

0%   20%   40%   60%   80%   100%  

Total  (n=1576)  

North  America  (n=791)  

Europe  (n=325)  

Asia  (n=312)  

South  America  (n=101)  

MEA  (n=47)  

%  of  On-­‐Premise  Infrastructure  Spending  

Current  On-­‐Premise  Infrastructure  Spending      Standalone  non-­‐virtualized  infrastructure  

Virtualized  infrastructure  PRIVATE  CLOUD  (automated  and  orchestrated)  

34%  

33%  

34%  

36%  

33%  

38%  

36%  

36%  

36%  

37%  

37%  

32%  

30%  

31%  

30%  

27%  

31%  

30%  

0%   20%   40%   60%   80%   100%  %  of  On-­‐Premise  Infrastructure  Spending  

Future  On-­‐Premise  Infrastructure  Spending  

Standalone  non-­‐virtualized  infrastructure  Virtualized  infrastructure  PRIVATE  CLOUD  (automated  and  orchestrated)  

Current versus Future On-‐Premise Spending by Region

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I1.  Approximately,  what  percent  of  your  current  off  premises  hosted  infrastructure  spending  is  split  across  the  following  four  deployment  models?  [Sum  to  100]  I2.  In  two  years  approximately  what  percent  of  your  off  premises  hosted  infrastructure  spending  will  be  split  across  the  following  four  deployment  models?  [Sum  to  100%]  

Page  10  

35%  

33%  

25%  

29%  

17%  

18%  

22%  

19%  

0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  

Current  (n=1604)  

In  Two  Years  (n=1569)  

%  of  Off-­‐Premise  Infrastructure  Spending  

Dedicated  Servers   Hosted  Private  Cloud  

Public  Cloud   Basic  Website  HosRng  

n=1576  

Infrastructure Spending Off-‐Premise

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I1.  Approximately,  what  percent  of  your  current  off  premises  hosted  infrastructure  spending  is  split  across  the  following  four  deployment  models?  [Sum  to  100]  I2.  In  two  years  approximately  what  percent  of  your  off  premises  hosted  infrastructure  spending  will  be  split  across  the  following  four  deployment  models?  [Sum  to  100%]  

Page  11  

35%  

37%  

36%  

35%  

31%  

28%  

25%  

26%  

24%  

25%  

31%  

24%  

17%  

17%  

17%  

18%  

14%  

22%  

22%  

20%  

23%  

23%  

24%  

26%  

0%   20%   40%   60%   80%   100%  

Total  (n=1604)  

North  America  (n=797)  

Europe  (n=331)  

Asia  (n=323)  

South  America  (n=103)  

MEA  (n=50)  

%  of  Off-­‐Premise  Infrastructure  Spending  

Current  Off-­‐Premise  Infrastructure  Spending      

Dedicated  Servers   Hosted  Private  Cloud   Public  Cloud   Basic  Website  HosRng  

33%  

34%  

32%  

33%  

30%  

27%  

29%  

29%  

30%  

27%  

33%  

27%  

18%  

18%  

18%  

19%  

15%  

23%  

19%  

18%  

20%  

20%  

22%  

23%  

0%   20%   40%   60%   80%   100%  %  of  Off-­‐Premise  Infrastructure  Spending  

Future  Off-­‐Premise  Infrastructure  Spending  

Dedicated  Servers   Hosted  Private  Cloud  

Current versus Future Off-‐Premise Spending by Region

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H2.  Approximately  what  percent  of  your  HOSTING  &  CLOUD  SERVICES  budget  in  2015  is  allocated  to  the  following  services?  [Sum  to  100]  H3.  Now  thinking  out  two  years,  approximately  what  percent  of  your  HOSTING  &  CLOUD  SERVICES  budget  will  be  allocated  to  the  following  services?  [Sum  to  100%]  

Page  12  

31%  

27%  

21%  

21%  

Current  %  HosBng/Cloud  Services  Budget  AllocaBon  

Infrastructure  HosRng  

ApplicaRon  HosRng  

Managed  Services  

Security  Services  

31%  

27%  

21%  

21%  

Future  %  HosBng/Cloud  Services  Budget  AllocaBon  

n=1600   n=1593  

Hosting Budget by Services Type: Today and in Two Years

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MANAGED  SERVICES  

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M1.  Which  of  the  following  managed  services  –if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Managed  Services  spending  with  hos<ng  &  cloud  providers  over  the  next  two  years?    

68%  

54%  

47%  

47%  

45%  

44%  

42%  

37%  

23%  

5%  

0%   10%   20%   30%   40%   50%   60%   70%  

Backup  and  Recovery  

Disaster  Recovery/Site  Recovery  

ApplicaRon  development  tools  &  plaXorms  

Mobile  Services  

Premium  24  x  7  support  services  

Archiving  

End  to  End  ApplicaRon  management  including  monitoring  and  configuraRon  

Capacity  Planning  

CDN/Media  Streaming  

None  

%  of  Respondents  

Page  14  

n=1619  

Managed Services: Spending Over Next Two Years

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M1.  Which  of  the  following  managed  services  –if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Managed  Services  spending  with  hos<ng  &  cloud  providers  over  the  next  two  years?    

0%   10%   20%   30%   40%   50%   60%   70%   80%  

Backup  and  Recovery  

Disaster  Recovery/Site  Recovery  

ApplicaRon  development  tools  &  plaXorms  

Mobile  Services  

Premium  24  x  7  support  services  

Archiving  

End  to  End  ApplicaRon  management  including  monitoring  and  configuraRon  

Capacity  Planning  

CDN/Media  Streaming  

None  

%  of  Respondents  

North  America  (n=809)  

Europe  (n=334)  

Asia  (n=323)  

South  America  (n=103)  

MEA  (n=50)  

Page  15  

Managed Services: Spending by Region Over Next Two Years

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M1.  Which  of  the  following  managed  services  –if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Managed  Services  spending  with  hos<ng  &  cloud  providers  over  the  next  two  years?    

0%   10%   20%   30%   40%   50%   60%   70%   80%  

Backup  and  Recovery  

Disaster  Recovery/Site  Recovery  

ApplicaRon  development  tools  &  plaXorms  

Mobile  Services  

Premium  24  x  7  support  services  

Archiving  

End  to  End  ApplicaRon  management  including  monitoring  and  configuraRon  

Capacity  Planning  

CDN/Media  Streaming  

None  

%  of  Respondents  

Discovery  and  EvaluaRon  (n=214)  

Running  Trials/Pilot  Projects  (n=289)  

ApplicaRon  Test  and  Development  (n=514)  

IniRal  ImplementaRon  (n=357)  

Broad  ImplementaRon  (n=239)  

Page  16  

Managed Services: Spending by Maturity Over Next Two Years

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APPLICATION  HOSTING  

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A1.  Which  of  the  following  hosted  applica<ons  –  if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Applica<on  Hos<ng  spending  with  hos<ng  &  cloud  providers  over  the  next  two  years?      

57%  

54%  

49%  

45%  

43%  

41%  

39%  

38%  

36%  

30%  

4%  

0%   10%   20%   30%   40%   50%   60%  

Database  

Email  

Business  applicaRons:  includes  ERP,  CRM,  industry-­‐specific  applicaRons  

Virtual  Desktop  HosRng/  VDI  

Personal  ProducRvity  -­‐  Docs,  Spreadsheet,  PresentaRon  

AnalyRcs:  Includes  Business  Intelligence,  Data  mining,  Big  Data  

Ecommerce  Website  HosRng  and  advanced  funcRonality  

Unified  CommunicaRons  (Voice,  Chat,  Video  Conferencing)  

CollaboraRve  applicaRons  such  as  workgroup,  IM  

Media  Streaming  

None  

%  of  Respondents  

Page  18  

n=1619  

Application Hosting: Spending Over Next Two Years

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A1.  Which  of  the  following  hosted  applica<ons  –  if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Applica<on  Hos<ng  spending  with  hos<ng  &  cloud  providers  over  the  next  two  years?      

0%   10%   20%   30%   40%   50%   60%   70%   80%  

Database  

Email  

Business  applicaRons:  includes  ERP,  CRM,  industry-­‐specific  applicaRons  

Virtual  Desktop  HosRng/  VDI  

Personal  ProducRvity  -­‐  Docs,  Spreadsheet,  PresentaRon  

AnalyRcs:  Includes  Business  Intelligence,  Data  mining,  Big  Data  

Ecommerce  Website  HosRng  and  advanced  funcRonality  

Unified  CommunicaRons  (Voice,  Chat,  Video  Conferencing)  

CollaboraRve  applicaRons  such  as  workgroup,  IM  

Media  Streaming  

None  

%  of  Respondents  

North  America  (n=809)  

Europe  (n=334)  

Asia  (n=323)  

South  America  (n=103)  

MEA  (n=50)  

Page  19  

Application Hosting: Spending by Region Over Next Two Years

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A1.  Which  of  the  following  hosted  applica<ons  –  if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Applica<on  Hos<ng  spending  with  hos<ng  &  cloud  providers  over  the  next  two  years?      

0%   10%   20%   30%   40%   50%   60%   70%   80%  

Database  

Email  

Business  applicaRons:  includes  ERP,  CRM,  industry-­‐specific  applicaRons  

Virtual  Desktop  HosRng/  VDI  

Personal  ProducRvity  -­‐  Docs,  Spreadsheet,  PresentaRon  

AnalyRcs:  Includes  Business  Intelligence,  Data  mining,  Big  Data  

Ecommerce  Website  HosRng  and  advanced  funcRonality  

Unified  CommunicaRons  (Voice,  Chat,  Video  Conferencing)  

CollaboraRve  applicaRons  such  as  workgroup,  IM  

Media  Streaming  

None  

%  of  Respondents  

Discovery  and  EvaluaRon  (n=214)  

Running  Trials/Pilot  Projects  (n=289)  

ApplicaRon  Test  and  Development  (n=514)  

IniRal  ImplementaRon  (n=357)  

Broad  ImplementaRon  (n=239)  

Page  20  

Application Hosting: Spending by Maturity Over Next Two Years

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SECURITY  SERVICES  

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E1.  Which  of  the  following  security  services  –  if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Security  Services  spending  with  hos<ng  and  cloud  providers  over  the  next  two  years?        

46%  

45%  

43%  

42%  

36%  

35%  

35%  

33%  

33%  

31%  

29%  

29%  

29%  

26%  

25%  

4%  

0%   10%   20%   30%   40%   50%   60%   70%  

Endpoint  Security  

EncrypRon  of  ConfidenRal  Data  Stored  in  the  Cloud  

Web  ApplicaRon  Firewall  (WAF)  

Advanced  AnR-­‐malware/AnR-­‐APT  

Security  InformaRon  &  Event  Management  (SIEM)  and  Logging/Event  Management  

IdenRty  Management:  AuthorizaRon/Access  Control  and  AuthenRcaRon  Secure  ConfiguraRon  Management  

Vulnerability  Assessment  

Data  Sovereignty/Data  Residency  

Endpoint  or  Network  Data  Leakage  PrevenRon  (DLP)  

Computer/Network  Forensics  Support/Breach  Response  

IT  GRC  -­‐  Governance,  Risk,  Compliance  

AnR  -­‐  DDoS  -­‐  AnR-­‐Distributed  Denial  of  Service  

Auditability  capabiliRes  -­‐  environment  can  be  audited  by  security  teams  

Liability  Guarantees/Insurance  in  event  of  a  breach  or  loss  

None  

%  of  Respondents  

Page  22  

n=1619  

Security Services: Spending Over Next Two Years

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E1.  Which  of  the  following  security  services  –  if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Security  Services  spending  with  hos<ng  and  cloud  providers  over  the  next  two  years?  

0%   10%   20%   30%   40%   50%   60%   70%  

Endpoint  Security  

EncrypRon  of  ConfidenRal  Data  Stored  in  the  Cloud  

Web  ApplicaRon  Firewall  (WAF)  

Advanced  AnR-­‐malware/AnR-­‐APT  

Security  InformaRon  &  Event  Management  (SIEM)  and  Logging/Event  Management  

IdenRty  Management:  AuthorizaRon/Access  Control  and  AuthenRcaRon  Secure  ConfiguraRon  Management  

Vulnerability  Assessment  

Data  Sovereignty/Data  Residency  

Endpoint  or  Network  Data  Leakage  PrevenRon  (DLP)  

Computer/Network  Forensics  Support/Breach  Response  

IT  GRC  -­‐  Governance,  Risk,  Compliance  

AnR  -­‐  DDoS  -­‐  AnR-­‐Distributed  Denial  of  Service  

Auditability  capabiliRes  -­‐  environment  can  be  audited  by  security  teams  

Liability  Guarantees/Insurance  in  event  of  a  breach  or  loss  

None  

%  of  Respondents  

North  America  (n=809)  

Europe  (n=334)  

Asia  (n=323)  

South  America  (n=103)  

MEA  (n=50)  

Page  23  

Security Services: Spending by Region Over Next Two Years

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E1.  Which  of  the  following  security  services  –  if  any  -­‐-­‐  will  comprise  a  significant  por<on  of  your  Security  Services  spending  with  hos<ng  and  cloud  providers  over  the  next  two  years?  

0%   10%   20%   30%   40%   50%   60%   70%  

Endpoint  Security  

EncrypRon  of  ConfidenRal  Data  Stored  in  the  Cloud  

Web  ApplicaRon  Firewall  (WAF)  

Advanced  AnR-­‐malware/AnR-­‐APT  

Security  InformaRon  &  Event  Management  (SIEM)  and  Logging/Event  Management  

IdenRty  Management:  AuthorizaRon/Access  Control  and  AuthenRcaRon  Secure  ConfiguraRon  Management  

Vulnerability  Assessment  

Data  Sovereignty/Data  Residency  

Endpoint  or  Network  Data  Leakage  PrevenRon  (DLP)  

Computer/Network  Forensics  Support/Breach  Response  

IT  GRC  -­‐  Governance,  Risk,  Compliance  

AnR  -­‐  DDoS  -­‐  AnR-­‐Distributed  Denial  of  Service  

Auditability  capabiliRes  -­‐  environment  can  be  audited  by  security  teams  

Liability  Guarantees/Insurance  in  event  of  a  breach  or  loss  

None  

%  of  Respondents  

Discovery  and  EvaluaRon  (n=289)  

Running  Trials/Pilot  Projects  (n=514)  

ApplicaRon  Test  and  Development  (n=357)  

IniRal  ImplementaRon  (n=239)  

Broad  ImplementaRon  (n=50)  

Page  24  

Security Services: Spending by Maturity Over Next Two Years

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HYBRID  CLOUD  

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I6.  Has  your  organiza<on  configured  any  of  the  following  clouds  for  interoperability  for  the  seamless  delivery  of  a  business  func<ons?  Check  all  that  apply  

63%  

45%  

32%  

75%  

40%  

26%  

64%  

45%  

26%  

59%  

51%  

32%  

62%  

41%  

34%  

63%  

41%  

38%  

0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  

On  premises  PRIVATE  cloud  with  a  HOSTED  PRIVATE  cloud  

On  premises  PRIVATE  cloud  with  a  PUBLIC  cloud  

HOSTED  PRIVATE  cloud  with  a  PUBLIC  cloud  

%  of  Respondents  

Total  (n=1419)  

Discovery  and  EvaluaRon  (n=166)  

Running  Trials/Pilot  Projects  (n=244)  

ApplicaRon  Test  and  Development  (n=466)  

IniRal  ImplementaRon  (n=326)  

Broad  ImplementaRon  (n=214)  

Page  26  

Hybrid Cloud: Interoperability by Maturity

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I7.    Has  your  organiza<on  migrated  any  applica<ons  or  data  that  were  primarily  part  of  a  PUBLIC  cloud  environment  to  a  PRIVATE  cloud  environment  I8.    Does  your  organiza<on  plan  to  migrate  any  applica<ons  or  data  that  were  primarily  part  of  a  PUBLIC  cloud  environment  to  a  PRIVATE  cloud  environment  over  the  next  year?  

Page  27  

32%  

50%  

18%  

0.4%  

Current  Public  to  Private  Cloud  MigraBon  

No  

Yes,  to  a  HOSTED  PRIVATE  cloud  environment  Yes,  to  an  ON-­‐PREMISE  cloud  environment  

Don't  know    

29%  

52%  

19%  

1%  

Future  Public  to  Private  Cloud  MigraBon    

n=1419  

Hybrid Cloud Migration by Type

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I7.    Has  your  organiza<on  migrated  any  applica<ons  or  data  that  were  primarily  part  of  a  PUBLIC  cloud  environment  to  a  PRIVATE  cloud  environment  I8.    Does  your  organiza<on  plan  to  migrate  any  applica<ons  or  data  that  were  primarily  part  of  a  PUBLIC  cloud  environment  to  a  PRIVATE  cloud  environment  over  the  next  year?  

Page  28  

31%  39%  

29%   29%   26%  

49%  46%  

53%   58%  51%  

19%   15%   18%   13%  23%  

0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

North  America  (n=712)  

Europe  (n=295)  

Asia  (n=278)  

South  America  (n=91)  

MEA  (n=43)  

%  of  R

espo

nden

ts  

Current  Public  to  Private  Cloud  MigraBon  by  Region      

Don't  know    

Yes,  to  an  ON-­‐PREMISE  cloud  environment  

Yes,  to  a  HOSTED  PRIVATE  cloud  environment  

No  

29%   35%  28%  

18%   19%  

50%  48%   55%  

64%   58%  

20%   17%   16%   19%   23%  

0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

North  America  (n=712)  

Europe  (n=295)  

Asia  (n=278)  

South  America  (n=91)  

MEA  (n=43)  

%  of  R

espo

nden

ts  

Future  Public  to  Private  Cloud  MigraBon  by  Region      

Hybrid Cloud Migration by Type and Region

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I9.  What  is  the  primary  driver  for  migra<ng  workloads  from  a  PUBLIC  to  PRIVATE  environment?  (Select  One)  

Page  29  

35%  

14%  19%  

17%  

8%  

7%  

0.2%  

Security  

Lower  Cost  

Bemer  Control  by  our  IT  teams  

Performance  

Customer  service  

Part  of  a  Shadow  IT  centralizaRon  

Other  n=1089  

Hybrid Cloud Migration Drivers

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VENDOR  SELECTION  

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D2.  What  [will  be/was]  your  most  significant  project  or  investment  in  hosBng  [be  in  the  next  year/recently?]  [Check  all  that  apply]    

Page  31  

22%   26%  20%   21%  

33%  30%  

32%  38%  

17%  19%  

15%  

19%  

26%   21%  31%  

19%  

2%   3%   2%   2%  

Total  (n=349)   Dedicated  Servers  (n=99)   Hosted  Private  Cloud  (n=198)   Public  Cloud  (n=52)  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Other  

Security  Services  

Managed  Services  

ApplicaRon  HosRng  

Infrastructure  HosRng  

Significant Hosting Project by Deployment Model

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D4.  How  many  service  providers  [do  you  expect  to/did  your  organiza<on]  evaluate  as  part  of  the  decision  making  process?  

Page  32  

35%   31%   35%  

22%  

38%  

33%   40%   28%  47%  

29%  

10%  12%  

7%  

10%   10%  

9%  6%  

14%  5%   9%  

7%   5%  7%   9%  

11%  5%   4%   7%   7%   3%  

Total  (n=1736)   Infrastructure  HosRng  (n=77)  

ApplicaRon  HosRng  (n=114)  

Managed  Services  (n=58)  

Security  Services  (n=92)  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Other  

Value  Added  Reseller  

TelecommunicaRons  Provider  

Independent  SoTware  Vendor  

Systems  Integrator  

HosRng  Provider  

Cloud  Provider  

Significant Hosting Project by Vendor Type

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D5.  Which  type  of  vendor  [is  most  likely  to  win/won]  the  business?  (Choose  one)  

Page  33  

8%   10%   6%   5%  10%  

28%  31%  

32%  29%   16%  

39%  

43%  40%  

33%  38%  

15%  

11%  15%  

19%  16%  

11%  5%   8%  

14%  19%  

Total  (n=851)   <100  (n=145)   100-­‐999  (n=336)   1,000-­‐4,999  (n=187)   5,000+  (n=183)  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Five  or  more  

Four  

Three  

Two  

One  

Number of Vendors Considered by Company Size

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D6a.  Which  [Independent  Sogware  Vendor]  [is  most  likely  to  win/won]  the  business:  (open  response)  

13%  

13%  

6%  

6%  

6%  

4%  

3%  

0%   10%   20%  

MicrosoT  

IBM  

HP  

HCL  

Google  

Amazon  

Dell  

%  of  Respondents  

Page  34  

n=112  

Significant Hosting Project: Top Mentioned ISVs

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D6a.  Which  [Value  Added  Reseller]  [is  most  likely  to  win/won]  the  business:  (open  response)  

18%  

11%  

8%  

7%  

0%   10%   20%   30%  

IBM  

MicrosoT  

Amazon  

Dell  

%  of  Respondents  

Page  35  

n=161  

Significant Hosting Project: Top Mentioned VARs

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D6a.  Which  [System  Integrator]  [is  most  likely  to  win/won]  the  business:  (open  response)  

25%  

13%  

3%  

3%  

3%  

3%  

0%   10%   20%   30%  

IBM  

MicrosoT  

Rockwell  AutomaRon  

Oracle  

Google  

Cisco  

%  of  Respondents  

Page  36  

n=115  

Significant Hosting Project: Top Mentioned SIs

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D6a.  Which  [Hos<ng  Provider]  [is  most  likely  to  win/won]  the  business:  (open  response)  

50%  

27%  

9%  

0%   10%   20%   30%   40%   50%   60%   70%  

IBM/SoTlayer  

Rackspace  

CenturyLink/Savvis  

%  of  Respondents  

Page  37  

n=571  

Significant Hosting Project: Top Mentioned Hosting Providers

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D6a.  Which  [Cloud  Provider]  [is  most  likely  to  win/won]  the  business:  (open  response)  

32%  

23%  

21%  

17%  

0%   10%   20%   30%   40%   50%  

MicrosoT  

IBM  (including  SoTlayer)  

Google  

Amazon  

%  of  Respondents  

Page  38  

n=613  

Significant Hosting Project: Top Mentioned Cloud Providers

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D6a.  Which  [Telecommunica<ons  Provider]  [is  most  likely  to  win/won]  the  business:  (open  response)  

15%  

10%  

5%  

4%  

4%  

4%  

4%  

4%  

0%   10%   20%  

Verizon  

AT&T  

IBM  

Vodafone  

Telstra  

Singapore  TelecommunicaRons  

Google  

Deutsche  Telekom  

%  of  Respondents  

Page  39  

n=101  

Significant Hosting Project: Top Mentioned Telecommunication Providers

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D8.  What  are  the  top  two  reasons  your  company  [will  most  likely  not  use/did  not  use]  one  of  the  larger  market  share  leaders?  (Choose  up  to  two)    

42%  

39%  

38%  

33%  

20%  

1%  

0%   10%   20%   30%   40%   50%   60%   70%  

My  provider  is  the  lowest  cost  opRon  

My  provider  offers  the  products  &  services  that  I  want  

My  organizaRon  has  a  pre-­‐exisRng  relaRonship  with  our  provider  

My  provider  offers  bemer  customer  support  than  the  larger  providers  

My  provider  partners  with  one  of  the  larger  providers  

Other  

%  of  Respondents  

Page  40  

n=107  

Significant Hosting Project: Drivers for Not Using Market Leading Vendor

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BUYING  PROCESS  

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D9.  When  evalua<ng  service  providers  for  hos<ng  and  cloud  services,  describe  the  level  of  decision  making  authority  each  of  the  following  stakeholders  has  at  your  organiza<on.  Think  about  the  most  significant  projects  or  investments.  

Page  42  

33%   31%  

44%  36%  

19%  

52%   55%   55%  

37%  42%  

44%   52%   28%  

21%  

11%  

38%   29%  22%  

18%  

23%  

23%  17%  

29%  

42%  

70%  

10%  15%  

23%  

45%  36%  

0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Not  Involved  

Primary  Decision  Maker  

Influencer  

n=1736  

Stakeholder Decision Making Authority

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D9.  When  evalua<ng  service  providers  for  hos<ng  and  cloud  services,  describe  the  level  of  decision  making  authority  each  of  the  following  stakeholders  has  at  your  organiza<on.  Think  about  the  most  significant  projects  or  investments.  

0%   10%   20%   30%   40%   50%   60%   70%  

CEO  

CIO/CTO  

CFO  

CMO  

Line  of  Business  Department  Managers    

IT  Infrastructure  Managers  

IT  Architects  

SoTware  Developers  

MarkeRng  Managers  

3rd  Party  Service  Providers/SIs/VARS  

%  of  Respondents  

North  America  (n=926)  

Europe  (n=334)  

Asia  (n=323)  

South  America  (n=103)  

MEA  (n=50)  

Page  43  

Stakeholder Decision Making Authority by Region

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D9.  When  evalua<ng  service  providers  for  hos<ng  and  cloud  services,  describe  the  level  of  decision  making  authority  each  of  the  following  stakeholders  has  at  your  organiza<on.  Think  about  the  most  significant  projects  or  investments.  

0%   10%   20%   30%   40%   50%   60%   70%  

CEO  

CIO/CTO  

CFO  

CMO  

Line  of  Business  Department  Managers    

IT  Infrastructure  Managers  

IT  Architects  

SoTware  Developers  

MarkeRng  Managers  

3rd  Party  Service  Providers/SIs/VARS  

%  of  Respondents  

<100  (n=317)  

100-­‐999  (n=666)  

1,000-­‐4,999  (n=361)  

5,000+  (n=392)  

Page  44  

Stakeholder Decision Making Authority by Company Size

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D9.  When  evalua<ng  service  providers  for  hos<ng  and  cloud  services,  describe  the  level  of  decision  making  authority  each  of  the  following  stakeholders  has  at  your  organiza<on.  Think  about  the  most  significant  projects  or  investments.  

0%   10%   20%   30%   40%   50%   60%   70%  

CEO  

CIO/CTO  

CFO  

CMO  

Line  of  Business  Department  Managers    

IT  Infrastructure  Managers  

IT  Architects  

SoTware  Developers  

MarkeRng  Managers  

3rd  Party  Service  Providers/SIs/VARS  

%  of  Respondents  

IT  OperaRons/  AdministraRon  (n=1316)  

ApplicaRon  Development  (n=303)  

MarkeRng  (n=117)  

Page  45  

Stakeholder Decision Making Authority by Department

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B1.  Of  the  buying  process  stages  outlined  below,  which  [will/did]  your  company  go  through?  (Pick  mul<ple)  

72%  

63%  

48%  

47%  

43%  

73%  

61%  

50%  

47%  

44%  

70%  

65%  

42%  

44%  

43%  

65%  

75%  

37%  

50%  

37%  

0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  

Technical  assessment  

Business  assessment  

Technical  integraRon  

Contract  NegoRaRon  

Comparison  to  on-­‐premises  capabiliRes  

%  of  Respondents  

Total  (n=851)  

IT  OperaRons/  AdministraRon  (n=651)  

ApplicaRon  Development  (n=148)  

MarkeRng  (n=52)  

Page  46  

Buying Process by Department

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B2.  From  ini<al  assessment  to  technical  integra<on,  [how  long  do  you  expect  the  deployment  of  your  most  important  hos<ng  or  cloud  services  project  for  next  year  to  take/how  long  did  the  deployment  of  your  most  recent  important  hos<ng  or  cloud  services  project  take?”]  (Pick  one)  

Page  47  

9%  19%  

8%   7%   6%  

32%  

45%  

30%   35%  

23%  

35%  

24%  

38%   32%  

39%  

15%  

8%  

16%   17%  18%  

8%  3%   7%   9%  

11%  

Total  (n=851)   <100  (n=145)   100-­‐999  (n=336)   1,000-­‐4,999  (n=187)   5,000+  (n=183)  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Greater  than  2  years  

1  -­‐  <2  years  

9  -­‐  <12  months  

6  -­‐  <9  months  

3  -­‐  <6  months  

0  -­‐  <3  months  

Buying Process Length by Company Size

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B3.  Please  allocate  your  company’s  buying  process  <me  across  the  following  stages:  (Sum  to  100)    

Page  48  

14%  

14%  

15%  

14%  

30%  

30%  

30%  

24%  

24%  

23%  

25%  

35%  

13%  

14%  

13%  

14%  

18%  

19%  

17%  

13%  

0%  

0%  

0%  

0%  

0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  

Current  (n=851)  

IT  OperaRons/  AdministraRon  (n=651)  

ApplicaRon  Development  (n=148)  

MarkeRng  (n=52)  

%  of  Time  

Compare  with  on  premises  capabiliRes   Technical  assessment  Business  assessment   Contract  NegoRaRon  Technical  integraRon   Other  

Buying Process Length by Department

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CLOUD  COMPUTING  EXPECTATIONS  

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A4a.    What  is  your  organiza<on’s  highest  expecta<on  for  moving  to  hosted  services  or  cloud  compu<ng?    

Page  50  

22%  

18%  

13%  

13%  

10%  

9%  

8%  

7%   Improve  technology  quality  

Help  grow  our  business  

Improve  Availability  

Bemer  business  service    

Add  capabiliRes  we  cannot  build  internally  

Scale  to  demand  

Inexpensive  

Speed  Rme  to  market  n=1089  

Highest Expectation Moving to Cloud

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A4a.    What  is  your  organiza<on’s  highest  expecta<on  for  moving  to  hosted  services  or  cloud  compu<ng?    (select  one)  

23%  

17%  

13%  

12%  

11%  

9%  

8%  

6%  

20%  

15%  

16%  

17%  

7%  

8%  

9%  

9%  

15%  

27%  

12%  

15%  

13%  

8%  

4%  

5%  

0%   10%   20%   30%   40%  

Improve  technology  quality  

Help  grow  our  business  

Improve  Availability  

Bemer  business  service    

Add  capabiliRes  we  cannot  build  internally  

Scale  to  demand  

Inexpensive  

Speed  Rme  to  market  

%  of  Respondents  

IT  OperaRons/  AdministraRon  (n=1316)  

ApplicaRon  Development  (n=303)  

MarkeRng  (n=117)  

Page  51  

Highest Expectation Moving to Cloud by Department

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IMPACT  OF  CLOUD  COMPUTING  DOWNTIME  

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A5.    Overall,  thinking  about  the  applica<ons  that  are  installed  with  your  hos<ng  and  cloud  SERVICE  PROVIDERS,  what  would  be  the  PRIMARY  impact  on  your  business  if  these  applica<ons  were  unavailable  for  1-­‐hour?  

Page  53  

32%   30%  

41%  35%  

26%   26%  

23%  

24%  

23%   23%  

18%   26%  

13%   13%  12%  

13%  

7%   7%   5%   3%  

Total  (n=1736)   IT  OperaRons/  AdministraRon  (n=1316)  

ApplicaRon  Development  (n=303)  

MarkeRng  (n=117)  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Limle  to  no  impact  

Loss  of  revenue  

Some  impact  to  operaRons,  but  nothing  detrimental  

Loss  of  credibility  externally  with  our  customers  or  partners  

An  important  or  large  part  of  our  employees  base  would  be  unproducRve  

Impact of One Hour Downtime by Department

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A5.    Overall,  thinking  about  the  applica<ons  that  are  installed  with  your  hos<ng  and  cloud  SERVICE  PROVIDERS,  what  would  be  the  PRIMARY  impact  on  your  business  if  these  applica<ons  were  unavailable  for  1-­‐hour?  

Page  54  

32%   34%   37%   34%   32%  21%  

26%   20%  

27%   32%  

21%  

25%  

23%  22%  

22%   20%  

26%  

25%  

13%  17%  

10%   10%  14%  

17%  

7%   7%   3%   5%   7%  12%  

Total  (n=1736)   Discovery  and  EvaluaRon  (n=235)  

Running  Trials/Pilot  Projects  (n=318)  

ApplicaRon  Test  and  Development  

(n=551)  

IniRal  ImplementaRon  

(n=375)  

Broad  ImplementaRon  

(n=250)  

0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Limle  to  no  impact  

Loss  of  revenue  

Some  impact  to  operaRons,  but  nothing  detrimental  

Loss  of  credibility  externally  with  our  customers  or  partners  

An  important  or  large  part  of  our  employees  base  would  be  unproducRve  

Impact of One Hour Downtime by Maturity

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APPLICATIONS  IN  CLOUD  COMPUTING  ENVIRONMENT  

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A2.  What  is  your  organiza<on's  most  common  type  of  applica<on  deployment  for  cloud  compu<ng?  

47%  

36%  

17%  

48%  

36%  

16%  

43%  

39%  

19%  

41%  

27%  

26%  

0%   10%   20%   30%   40%   50%   60%   70%  

Modernizing  exisRng  applicaRons  by  moving  to  hosted  soTware  or  Saas  

MigraRng  exisRng  applicaRons  to  cloud  infrastructure  

Deploying  new  applicaRons  that  we  didn't  have  before  cloud  

%  of  Respondents  

Total  (n=1736)  

IT  OperaRons/  AdministraRon  (n=1316)  

ApplicaRon  Development  (n=303)  

MarkeRng  (n=117)  

Page  56  

Common Cloud Application Deployment by Department

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A6.    What  is  your  organizaBons  goal  for  the  proporBon  of  applicaBons  or  resources  that  will  be  part  of  a  cloud  compuBng  environment  in  two  years?  ____%  

Page  57  

6%   6%   5%   1%  

18%   17%   24%  

9%  

26%   26%  

31%  

14%  

16%   17%  

13%  

19%  

17%   17%  14%  

22%  

17%   17%   14%  

35%  

Total  (n=1712)   IT  OperaRons/  AdministraRon  (n=1316)  

ApplicaRon  Development  (n=303)   MarkeRng  (n=93)  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

75%+  

60-­‐74%  

45-­‐59%  

30-­‐44%  

15-­‐29%  

<15%  

Future Percent of Applications in Cloud by Department

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A6.    What  is  your  organizaBons  goal  for  the  proporBon  of  applicaBons  or  resources  that  will  be  part  of  a  cloud  compuBng  environment  in  two  years?  ____%  

Page  58  

6%  11%  

5%   5%   5%   5%  

18%  

21%  

19%   19%   18%  11%  

26%  

27%  31%  

24%   30%  

19%  

16%  

13%  14%  

18%  16%  

19%  

17%  14%   17%  

16%  18%  

17%  

17%   15%   14%  19%  

13%  

29%  

Total  (n=1712)   Discovery  and  EvaluaRon  (n=228)  

Running  Trials/Pilot  Projects  (n=311)  

ApplicaRon  Test  and  Development  (n=547)  

IniRal  ImplementaRon  (n=370)  

Broad  ImplementaRon  (n=250)  

0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

75%+  

60-­‐74%  

45-­‐59%  

30-­‐44%  

15-­‐29%  

<15%  

Future Percent of Applications in Cloud by Maturity

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WINDOWS  2003  MIGRATION  

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A9:  Does  your  organiza<on  have  a  formal  plan  in  place  to  migrate  from  Windows  Server  2003?  

Page  60  

40%   40%   37%   40%  50%  

42%  

56%   56%   59%  57%  

50%  

50%  

4%   4%   5%   3%   0%  8%  

Total  (n=1736)   North  America  (n=926)   Europe  (n=334)   Asia  (n=323)   South  America  (n=103)   MEA  (n=50)  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Don't  know  

No  

Yes  

Formal Migration Plans for Windows Server 2003 by Region

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A9:  Does  your  organiza<on  have  a  formal  plan  in  place  to  migrate  from  Windows  Server  2003?  

Page  61  

40%  32%  

39%  44%   44%  

56%  63%  

58%  53%   50%  

4%   5%   3%   3%   5%  

Total  (n=1736)   <100  (n=317)   100-­‐999  (n=666)   1,000-­‐4,999  (n=361)   5,000+  (n=392)  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

%  of  R

espo

nden

ts  

Don't  know  

No  

Yes  

Formal Migration Plans for Windows Server 2003 by Company Size

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A10.  [IF  YES]  Which  of  the  following  best  describes  your  organiza<on’s  transi<on  plan  for  current  Windows  Server  2003  workloads?    

Page  62  

25%  

18%  

11%  

13%  

9%  

10%  

14%   ...a  newer  version  of  Windows  Server  using  on-­‐premises  hardware  

...a  newer  version  of  Windows  Server  using  a  hosRng  provider  

...virtualized  servers  through  a  public  cloud  provider  

...a  hybrid  approach  using  on-­‐premises  hardware  and  a  hosRng  provider  

...a  hybrid  approach  using  on-­‐premises  hardware  and  public  cloud  

...a  hybrid  approach  using  a  hosRng  provider  and  public  cloud  

...a  hybrid  approach  using  some  combinaRon  of  on  premises  hardware,  a  hosRng  provider  and  public...  

Move  to….  

n=504  

Windows Server 2003 Migration Plan

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A10.  [IF  YES]  Which  of  the  following  best  describes  your  organiza<on’s  transi<on  plan  for  current  Windows  Server  2003  workloads?    

Page  63  

0%   10%   20%   30%   40%  

Move  to  a  newer  version  of  Windows  Server  using  on-­‐premises  hardware  

Move  to  a  newer  version  of  Windows  Server  using  a  hosRng  provider  

Move  to  virtualized  servers  through  a  public  cloud  provider  

Move  to  a  hybrid  approach  using  on-­‐premises  hardware  and  a  hosRng  provider  

Move  to  a  hybrid  approach  using  on-­‐premises  hardware  and  public  cloud  

Move  to  a  hybrid  approach  using  a  hosRng  provider  and  public  cloud  

Move  to  a  hybrid  approach  using  some  combinaRon  of  on  premises  hardware,  a  hosRng  provider  and  public...  

%  of  Respondents  

By  Region  North  America  (n=288)  

Europe  (n=77)  

Asia  (n=92)  

South  America  (n=35)  

MEA  (n=12)  

0%   10%   20%   30%   40%  

Move  to  a  newer  version  of  Windows  Server  using  on-­‐premises  hardware  

Move  to  a  newer  version  of  Windows  Server  using  a  hosRng  provider  

Move  to  virtualized  servers  through  a  public  cloud  provider  

Move  to  a  hybrid  approach  using  on-­‐premises  hardware  and  a  hosRng  provider  

Move  to  a  hybrid  approach  using  on-­‐premises  hardware  and  public  cloud  

Move  to  a  hybrid  approach  using  a  hosRng  provider  and  public  cloud  

Move  to  a  hybrid  approach  using  some  combinaRon  of  on  premises  hardware,  a  hosRng  provider  and  public...  

%  of  Respondents  

By  Company  Size  

<100  (n=288)  

100-­‐999  (n=77)  

1,000-­‐4,999  (n=92)  

5,000+  (n=35)  

Windows Server 2003 Migration Plan

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A12.  How  will  migra<ng  Windows  Server  2003  affect  your  use  of  hosted  service  providers?    

Page  64  

51%  

40%  

6%  3%  

Increase  

Stay  the  same  

Decrease  

Don't  know  

n=692  

Windows Server 2003 Migration Impact on Hosted Services

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A15.  Will  your  organiza<on  enlist  a  service  provider  in  your  transi<on  from  Windows  Server  2003?  

Page  65  

63%  

31%  

6%  

Yes  

No  

Don't  know  

n=692  

Windows Server 2003 Migration Plan Enlist Service Provider

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