Report-SPDP-Speciallectureon“SoftSkills” Speciallectureon ...
Hosted Webinars IT - 45 minute sessions Softskills 1.5hrs ...
Transcript of Hosted Webinars IT - 45 minute sessions Softskills 1.5hrs ...
2
Use our performance boosters (face to face) and hosted webinars to make
your budget go further. These short hosted sessions can be delivered to
multiple groups over the course of a day:-
Our I.T. webinars are designed as short informative interventions, focusing on
a specific function within an application. These are usually 45 minutes long and
can be delivered up to larger groups (dependent on video conferencing
licence), providing an extremely cost-effective solution for providing large scale
I.T. training in multiple sessions across a day.
Soft Skills performance boosters or webinars focus on best practice and top
tips within a certain topic. These are usually 90 minutes long and can be
delivered up to 25 delegates per session. With the ability to provide 3 sessions
across a day, you can provide training for up to 75 delegates in a specific area,
or alternatively configure training for 3 different groups in multiple disciplines.
Please see the list contained for our current portfolio of topics which are being
added to daily. During the topic we allow sharing of screen of the host or
individual application. Delegates can ask questions via the chat window or by
open mic, dependant on group size.
You can operate your own wait lists for a particular date or request dates prior
to the lists being populated. Once the event is booked, each candidate is
invited to the event and sent their own logon – and these are live 5 minutes
before the event so that the event starts on time with everyone logged in and
ready to participate.
3
Contents
Access ............................................................................................... 6
Excel ................................................................................................. 7
Office .............................................................................................. 12
Outlook .......................................................................................... 13
PowerPoint ..................................................................................... 14
Project ............................................................................................ 16
Teams ............................................................................................. 17
Visio ................................................................................................ 18
Word .............................................................................................. 19
Appraisal Skills for Managers ......................................................... 22
Assertiveness ................................................................................. 23
Basic Management ......................................................................... 23
Budgeting & Cost ............................................................................ 24
Conducting successful Meetings .................................................... 24
Coping with Change ....................................................................... 25
Customer Service ........................................................................... 26
Goal Setting .................................................................................... 27
Leadership ...................................................................................... 27
Managing Conflict .......................................................................... 28
Managing Negativity ...................................................................... 29
Managing People Remotely ........................................................... 29
Mental Toughness .......................................................................... 30
Mind Mapping ................................................................................ 31
4
Minute Taking ................................................................................ 31
Motivation ...................................................................................... 32
Negotiation .................................................................................... 32
Project Management...................................................................... 33
Personal Effectiveness .................................................................... 33
Problem Solving ............................................................................. 34
Report Writing................................................................................ 35
Resilience ....................................................................................... 35
Strategic Planning & Implementation ............................................ 36
Stress Management ....................................................................... 37
Speed Reading ................................................................................ 37
Time Management ......................................................................... 38
Transactional Analysis .................................................................... 38
'Word perfect.' - Respectful language in today's workplace .......... 39
6
Access Access Query Design
Query Options
Select Query
Append & Delete Query
Query by Form
Creating a Basic Database
Table Creation
Building a form
Working with a Select Query
7
Excel Excel Basics Session 1
Entering Data
Formatting
Printing
Pivot Tables
Creating Pivot Tables
Understanding the Pivot Charts field tables
Understanding formatting in Pivot tables
Changing value field settings
Generating Reports
Using Slicers
Drilling down data
Dealing with large data tables
8
Formulas & Functions
What is a Formula
Using Cell references
Formula Operators
Operator Precedence
Using Functions
Common Functions (Sum, Average, Count, Min, Max)
Advantages & Disadvantages of Typing your function over the Insert
Function wizard
More complex functions (concatenate, Networkdays)
Charting
Creating a simple chart on one data series
Create charts on multiple data series
Different Types of Chart
Designing and Formatting Charts
Trend and Error Bars
Printing Charts
9
Named Ranges
Understanding when to use a named range
Working with a named range
Named ranges & Formulas
Filtering Data
Quick Filtering
Using a Table format to filter
Using Slicers with tables
Using the Total Row in a filter table
Filtering & sorting for Colour
Working with custom Filters
Advanced Filtering
Criteria examples – wildcards and ranges
Filtering options
10
Using Tables
Formatting Data
Filtering Data
Table Total row calculation
Slicers
Using as dynamic ranges for
Charts
Functions like Vlookup & Hlookup
Pivot Tables
Creating and maintaining Table row calculations
Using the IF function
Using IF function to make a spreadsheet interactive / reactive
Single IF
Using AND, OR and XOR
Nesting IF statements
11
Mathematical and Statistical Functions
Using:
SumIF and SumIFS
CountIF and CountIFS
AverageIF and AverageIFS
MaxIFS
MinIFS
Text Handling Functions
Using functions to manipulate text typically stored in tables
Trim
Left, Right and Mid
Upper, Lower and Proper
Search or Find
Concatenate
Isnumber & Value
Recording Macros
Recording Macros
Naming conventions
Recording location
Absolute versus Relative Recording
Running from Sheets and Toolbar
12
Office Office 365 Delve
• What is Delve?
• Content security
• Managing your profile
• Working with Favourites
• Working with Filters
• Managing Boards
Office 365 Sway
• What is Sway?
• Sway or PowerPoint
• Creating a Basic Sway o Using Headers o Stacks o Sections
• Working with Dynamic Content
• Sharing
13
Outlook Top Tips To Help Save Time
Folders & Rules
Working with Categories & Flags
Quick Parts & Quick Steps
Task Lists
14
PowerPoint Displaying Excel Charts in PowerPoint
Copying and Pasting
Linking or Embedding the chart
Destination & Source theme explained
Updating the chart
Animating Charts
Slides Master Explained
What are Slides Masters, Notes Masters and Handout Masters?
Understanding the Slide Master Templates
Creating Layouts
Understanding Placeholders and Static text
Adding pictures to all slides or selected layouts
Creating new Masters & Layouts
15
Animation
Good and Bad animation
Using animation in Bullet lists
Using on Charts & SmartArt
Using with images and objects
Creating Process maps, Flowcharts, Organisation
Charts and other charts
Creating Organisation Chart using SmartArt or simple Shapes
Flowcharts and Process maps – SmartArt
Flowcharts and Process maps – normal shapes
Getting Arrows to move with shapes
Grouping shapes
Aligning and distributing on the slide layers
Using Images as shapes
16
Project
Creating a Basic Gantt Chart
Adding Tasks & Durations
Linking Tasks
Working with Resources
Working with Project Calendars
Calendar Defaults
Working with the standard Calendar
Controlling Resource Calendars
Creating a Task Calendar
Dealing with Conflicts
17
Teams Teams interface overview
Creating teams
Adding
members
Managing members
Team Messaging
Sending /
Receiving
Using Teams Chat
Team Channels
Scheduling meeting
Sharing Files
18
Visio What is it and what do I use it for?
Working with Stencils
Creating flow charts
Creating hierarchy / organisational charts
Customising backgrounds
19
Word Word Basic Session 1
Text Formatting
Managing Paragraphs
Bullets & Numbering
Word Basic Session 2
Adding Pictures
Working with Tables
Using Drawing Shapes
Styles and why we need them
The importance of styles
Paragraph styles and Character styles compared
Modifying standard styles
Styles and Templates
Creating styles
Table of Contents
20
Section breaks or Why did Word do that?
Section Breaks explained
Using in Headers and Footers
Columns
Page settings – portrait / landscape in same document
Page numbering, restarting & different styles
Why sometimes when we copy paste we get seemingly random page
breaks or text formatting.
Mail Merge
Creating / using Source Data
Basic Mail Merge Process
Mail Merge Wizard
Creating Labels
22
Appraisal Skills for
Managers
Course Content
The purpose of appraisals
Preparing for the meeting
A format for appraisal interviews
Key appraisal skills and behaviours
23
Assertiveness
Course Content
What is assertiveness?
Human Behaviour in the workplace
Constructive and Destructive Behaviours
The Skills of Assertiveness
Basic Management Course Content
Defining the management role
Management styles what works best?
Essential behaviours for successful management
Top Tips for an effective manager
24
Budgeting & Cost Course Content
The objectives of budgets and how they are structured
Monitoring expenditure against budgets
Understanding and controlling variances
Cost control
Conducting successful
Meetings
Course Content
Understanding the concept of a meeting
What is the worth & cost of the meeting?
Planning your meeting
Roles within meetings
25
Coping with Change
Course Content
Changes at work – which can we affect?
Five different perspectives on change in life – which is yours?
1)Surviving
2)Rule-Making
3)Competing
4)Relating
5)Teaching
What happens to people as they go through changes – the Change
cycle?
How do people cope now?
Turning change into a positive challenge
Identifying barriers to change in yourself and others
26
Customer Service Course Content
Are You Being Served? Delegate’s experiences as a customer.
Defining good and bad service.
Key telephone skills.
Dealing with customers face to face
Customer service and loyalty - protecting your customer base
Customer service charters
27
Goal Setting Course Content
Making your contribution to Organisational Goals
Setting and agreeing objectives using the SMART criteria
Getting people to buy-in to targets
Monitoring progress against plan.
Leadership Course Content
The leader – roles and responsibilities
Differences and similarities between leadership and management
Leadership models and their significance for task performance
Culture and relationships
Leadership behaviours and the sources of power
28
Managing Conflict
Course Content
What is conflict and what
causes it?
The physical effects of anger and stress.
The ‘Three Releases of Anger’.
The Anger Diffusion Model.
Personal Implementation Plans.
29
Managing Negativity Course Content
The Causes of Negativity
Situational and Habitual Negativity
The Effect of Negativity on Behaviour
How to Manage Negative Behaviour in the Workplace
Managing People Remotely Course Content
Understanding the challenges of working and managing remotely
Making effective use of appropriate technology
Practical ways to maintain motivation, health and safety and well-
being remotely
Supporting the individual or team remotely
Remote delegation and negotiation
30
Mental Toughness Course Content
Importance and implications of mental toughness
Where mental toughness makes a difference – performance,
wellbeing, positive behaviours and aspiration
Benefits (Work to demanding goals and targets, handle several
things at once, respond to sudden change and demand, achieve
despite setbacks and interruptions)
Consequences (under-performance, stress related problems etc.)
Developing attentional control
Developing anxiety control
Effective goals setting
Variety of tools for developing mental toughness
31
Mind Mapping Course Content
The brain, thinking and learning
Memory principles and rhythms
Systems and techniques to improve memory
Minute Taking Course Content
Planning and preparation
Layout and appropriate styles
Using correct language, grammar and punctuation
Defining and practising minute
taking skills
32
Motivation Course Content
The Common Myths of Motivation
Dean Spitzer's Work-Place Motivators known as PARACOMALS
Negotiation Course Content
Persuasion versus Manipulation
The Persuasion Structure
Demonstrating Confidence in Expression
Influencing Techniques
33
Project Management Course Content
The Business case contents and use
Risk management
Risk analysis and control
Planning
Difference between Work and Duration
Estimating task durations
Contingency planning
Project completion
Personal Effectiveness Course Content
Developing a profile for success
Reflecting achievement
Personal
Marketing.
Positive projection
34
Problem Solving Course Content
Recognising problems and break them down in nature and scope.
Example problem solving models
SADIE
SCAMPER
Implementing and evaluating the solution
35
Report Writing Course Content
Set SMART objectives for reports
Describe the 4 types of report that you would write and the
difference in approach to each one
Describe a classic report structure
Demonstrate The 'Controlling Argument' approach
Review the role of a thesis statement
Examine the importance of an Intro and Conclusion
Apply techniques to make a report readable
Identify how to package the report
Resilience Course Content
What is resilience?
Understanding your existing resilience and resourcefulness
Staying Positive Building Agility
The advantages and disadvantages of ‘pressure’ at work
Explore the difference between pressure and stress – understanding
the detrimental impact of long term stress
36
Strategic Planning &
Implementation Couse Content
Benefits of Strategic planning
The components of a plan Vision and mission statements
Defining SMART goals Analyse your current position through:
SWOT analysis
Competitor analysis
Align strategies to organisation capabilities
37
Stress Management Course Content
Understanding Stress – What is it and how does it happen?
The signs, symptoms, causes and triggers of stress.
Understanding a Stressful Mindset.
Recognising Stress Induced Behaviours
Stress Busters – Managing Stress.
Occupational Health how to deal practically with staff who are
absent with stress.
Speed Reading Course Content
Learning to Read Faster and Recall More Techniques for improving
speed
The Mechanics of Reading
Eye Movement, Regression, Sub-Vocalisation and Vocalising, Fixation
Time, Eye Span
Rhythm, Flexible Reading, Retention Concentration, Anticipating,
Tension Educational Differences, Vocabulary Background, Critiquing,
Studying
38
Time Management Course Content Time
The most precious resource
Properties of time and the cost of failing to manage it
The three most common Time Thieves
Dealing with interruptions
Steven Covey's 'Habit 3' together with practical time-management
tips
Transactional Analysis Course Content
Introduction to Transactional Analysis
The Ego State Model
Transactions, strokes and time structuring
Life ‘positions’ and ‘OKness’
Applying TA to work and home situations
39
'Word perfect.' - Respectful
language in today's workplace Course Content
Using the appropriate terminology
Encouraging empathy, fairness and justice
Help with the challenges of appropriate language in the workplace
A history and evolution of respectful language
The impact on recipients of incorrect terminology and the legal
ramifications for both individuals and organisations who use
inconsiderate Language.