Hosted Voice IP Phone Paging Guide - EarthLink/media/244fde8b636d439... · By Scott Yelton,...
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Transcript of Hosted Voice IP Phone Paging Guide - EarthLink/media/244fde8b636d439... · By Scott Yelton,...
By Scott Yelton, business technology expert and author of EarthLink Insights
Hosted VoicePaging Groups
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Paging GroupsDescription A paging group is a set of phones that will receive a paging call, much like a public
announcement system. At the press of a button, all the phones in a paging group will
activate the speakerphone allowing the caller to make an announcement to all within
earshot of the phones in the paging group.
Overview
When a page is initiated the phone begins streaming audio traffic to the Page Group.
Any phones that are configured in the page group will receive the page via the
speakerphone while the others will silently ignore it. Paging is a one-way transmission
and the recipients cannot respond during an active page.
Phone-to-phone paging transmits the audio traffic via an IP Multicast on the local
network. The voice traffic does need to be sent to the EarthLink network and does
not use any internet bandwidth. As a result, a page will not be transmitted to users at
other sites.
Note: Paging is manufacturer specific, meaning Polycom phones cannot Page Aastra
phones and vice versa. If you have phones from more than one manufacturer deployed
paging will only work between other phones from the same manufacture. At this time
Paging is supported for the Polycom and Aastra phones only.
Paging Configuration for Business Group Administrators Paging group configuration is mostly restricted to Business Group Administrators.
There are three areas of settings related to paging groups, and all need configuring for
paging groups to work.
• Paging group configuration
• Paging group membership
• Paging group keys
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In this section you will learn how to enable Paging for your phones. This step will be needed for each
phone model that needs Paging.
1. From the Business Group Administrator portal, click on the Phones tab and then ‘manage your phone
profiles’ to open the Phone Profile Configurator.
2. You will see icons for each of the phone models provisioned on your Business Group. Select Edit from the dropdown under the phone model.
Paging Group Configuration
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3. Press the Table View button
4. Expand the menus in the table to access the Paging Group settings and check the boxes to enable or
disable the needed paging groups.
Aastra Phones Polycom Phones
Network > IP > Paging Groups > Paging Group 1-5 Network > IP > Polycom Paging and PTT > Paging
Group 1-5
5. Press the Save Changes button on the lower left corner.
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Paging Group Membership and Key Assignment You now need to make the phones members of the Page Groups and assign a key to access the Paging
feature.
Depending on your phone manufacture, the steps to complete this will vary.
AastraSubscribe to Page Groups1. Expand the menu to User > Call Services > Paging Group Membership.
2. Select the appropriate Page Group from the dropdown next to the Paging Group Membership field.
3. Press the Save Changes button on the lower left corner.
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Assign a Page Group to a Key1. Click Phone View icon.
2. Click on a configurable key and select Page Group from the dropdown list. Choose the appropriate
group and enter a label that will show on the phone display. When completed click OK.
3. Press the Save Changes button on the lower left corner.
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Aastra Specific Configuration Barge-In: This features allows you to control the behavior when your phone receives a page while you
are on a call. If enabled, when you are on an existing call and a page comes in, your call will be placed on
hold and you will receive the page. After the page completes, you will not be placed back on the call.
This feature can be disabled so incoming pages are ignored if you are on the phone by going to “Table View” Phone Profile > User > Preferences > Allow Group Page/Intercom Barge in.
PolycomSubscribe to Page Groups1. Expand the menu to User > Call Services > Polycom Paging Group Membership > Subscription
and place a check next to the appropriate Page Group.
2. If the phones should be allowed to transmit on the page group check the appropriate box in the
Transmission Permissions section.
3. Press the Save Changes button on the lower left corner.
Assign a Page Group to a KeyPolycom phones do not require a step to provision the Paging key on the phone. The softkey is
automatically added to one of the bottom softkeys. If there are features on all the keys, they will
move to the next screen automatically.
Polycom Specific ConfigurationTransmission Permissions: Polycom phones allow you to prevent some users from sending pages in a
page group but still receive them. Transmission Permissions settings are located in the “Table View” under
User > Call Services > Polycom Paging Group Membership > Subscription
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Group Paging for UsersAastra1. Press the Paging softkey and wait a few seconds.
By default the key is labeled Group1 but this may be different for your company. If you are
unsure what the paging key is labeled as contact your Business Group Administrator.
2. Begin speaking.
3. Press the Drop key when you have finished your message.
Polycom1. Press the Paging softkey.
2. Scroll to the group you wish to page.
3. Press Page and wait a few seconds.
4. Begin speaking.
5. Press End Page when you have finished your message.
FAQQ: Can I incorporate the phone paging with my overhead paging system?A: No. Phone Paging uses IP Multicast packets within the network to provide paging and
only works with other phones from the same manufacture.
Q: Pages keep putting my calls on hold. Can I stop this from happening?A: Yes. Disable Barge In via the Phone Configuration on the CommPortal.
Q: If I am on Do Not Disturb, will I still receive pages?A: No.
Q: If my line is forwarded, will the page get forwarded too?A: No.