Hosted UC from Telarus
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Transcript of Hosted UC from Telarus
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10% of the Market has gone hosted UC
10% Increase from your current customers
10% Increase in the number of customers
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The DifferenceBetween Winning and Losing
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“Not Effective”
“Not Predictable”
“Not Transparent”
Buyers Don’t Trust the Cloud Support Model
“Not Signed”
Demonstrate Trust orLose the Deal
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Today’s Support Model Breeds Mistrust
This Doesn’t Work!
What Am I Supposed to Do About It
Why Are You Calling Me?And This Affects YOUR
Sale…
No One is Responsible for the End User
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7
Performance and Reliability
Strongly Agree/Agree
74%
Control67%
Security55%
Cost46%
*Composite Scores 3 studies (Gartner, Frost and Sullivan, Information Week)
Why Did You Say No to Hosted UC?
Answer:The Customer Device, LAN & Internet Path..
Can that Ever Be Trusted?
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Introducing:
Makes Providers be Transparent w/ End User Experience+
Self Service Capabilities for IT to Help Their Own Users
Platform for Cloud Self Service
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How It Works
Customer IT
Provider Data Center
Provider Support
End User
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Presales Enablement
• Where Are They At?• Network Assessments
• How Will It Perform?• Simulations
• Design Solutions• Review Results
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Confidence• Self Service / Diagnostics
• IT Control Restored
• Provider Visibility and Tools to Fix Problems
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IT prospects will go where they can be best supported
Self service creates level 0 support that
reduces operational cost
Reduced brand damage from
frustrated customers
Less churn. IT buyers leaving for trusted providers
Telarus’ 4,000 agents will sell
more
Trusted Sky is the
Destination
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Factor 1 -User Adoption
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Mobility is defining the new business world
>1.6bi Smartphones shipping by 2016*
60%employees bring own devices to work (BYOD)
150average number of times a person checks their phone each day
>212 biConnected devices (IoT) by 2020
>60%will opt for mobile ustomer service apps as first option
4Average number of devices used by consumers everyday
* IDC
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User Interface
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Deskphones are a later conversation
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Factor 2 -Integrations
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“The Most Disruptive Thing in the Market Today is NOT Technology – It is Actually the Customer”
…and because of that
The Customer now leads the sales process and smarter selling is needed
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