Hospitality training. Redefi ned by technology. · recommendation and a bad ranking. Refi ned...
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We’re in the best business in the world. The business of a warm welcome, surprise, a simple smile. This entire world is built on an irreplaceable asset: people. Without them, hospitality simply can’t exist. Hospitality is driven by performance, but it’s measured by perfection. Every moment, every detail can make the difference. Between a 4 and a 5 star review. Between a recommendation and a bad ranking. Refined skills don’t just walk through the door. They’re born from meticulous training. But personal training costs time and resources. That’s why we use cutting-edge technology to redefine it. We’re in the best business in the world. And we love making it even better. Hospitality training. Redefined by technology. Novility What we do At Novility, we want you to get the most out of your employees. That’s why we create effective training solutions for the hospitality industry. Smart tools integrated with advanced technology that encourage comprehensive learning and deliver a training experience like no other. We strive to create an industry with more motivated and productive employees, less injuries and better guest experiences. We fulfill that vision with powerful solutions that dare to redefine hospitality as we know it. Who we are We are a mix of youth, ambition and experience. A team of hospitality professionals, entrepreneurs, developers, designers, IT experts and ergonomic specialists from around the globe. With a shared passion to reinvent training in hospitality, we design and develop advanced solutions that establish industry-wide standards. Our aim is to always be one step ahead in the evolution of this industry. Contact us www.novility.com | [email protected] | +31 (0)23 230 2050 Our training can change the future of your business Educate Your team Measure Performance Improve Employee skills Deliver Business results The hands-on learning revolution. With Novility L.I.V.E., we set out to rethink hospitality training entirely. The result is a revolutionary educational experience for hotel employees, unlike anything you have seen before. A unique learning approach based on motion-tracking and speech-recognition technologies. One that will boost your team’s performance and prevent injuries through proper ergonomic training. Novility L.I.V.E. Learning In Virtual Environment Novility L.I.V.E. Request a demo www.novility.com | [email protected] | +31 (0)23 230 2050 A win-win-win situation What makes L.I.V.E. unique For your business For your team For your guests • Prevention of injuries and liability claims • Decreased shadowing time • Reduced training costs • Increased cleanliness ratings • Better review scores • High-performing team • Higher employee retention • Improved brand image and reputation • Happy and loyal customers • Effective knowledge acquisition • Long-term knowledge retention • Injury prevention • Increased productivity • Engaging learning experience • Improved communication • Operational efficiency A memorable experience that leads to positive reviews and satisfaction. Did you know? Native learning. Personal training reinvented. Customized to your needs. Follow every move. Practice makes perfect. Learning by doing. Consistent training. Injury-preventive ergonomics. Speech-recognition technology. is the average employee turnover rate in hospitality. is the average compensation cost per injury and liability case. 70% of injury claims are made by housekeeping professionals. Cleanliness and hygiene are the most critical factors guests consider when evaluating a hotel. (in aggregate online reputation score on a 1 to 100 point scale) (in RevPAR) US BUREAU OF LABOR STATISTICS HOTEL SCHOOL THE HAGUE DIVERSEY CORNELL SCHOOL OF HOTEL ADMINISTRATION CHA INTERNATIONAL DELOITTE Designed to meet your workforce needs, Novility P.A.L. is the modern-day version of hospitality training. Learning core hotel procedures is now as easy as touching a screen. Interactive, mobile and intuitive, this is a user-friendly solution that takes training where you need it to be. Novility P.A.L. turns tedious paper and training manuals into fun, captivating content that is easily accessible and never out of reach. Novility P.A.L. Portable Accelerated Learning Personal learning on the go. Novility P.A.L. Anywhere, anytime. Keep track of training. Language savvy. Tailored to your schedule. Flexible content. Consistent training. Mobile training done right For your business For your team For your guests • Decreased shadowing time • Reduced training costs • Increased cleanliness ratings • Better review scores • High-performing team • Higher employee retention • Improved brand image and reputation • Happy and loyal customers • Effective knowledge acquisition • Long-term knowledge retention • Increased productivity • Engaging learning experience • Operational efficiency A memorable experience that leads to positive reviews and satisfaction. A win-win-win situation Did you know? 1% = 1.42% (in aggregate online reputation score on a 1 to 100 point scale) Cleanliness and hygiene are the most critical factors guests consider when evaluating a hotel. (in RevPAR) Request a demo www.novility.com | [email protected] | +31 (0)23 230 2050 Driven by performance. Measured by perfection. All your training in one place. A one-stop cloud-based platform to manage all aspects of your training. Track progress, compare performance and monitor everything through powerful and intuitive dashboards. Novility H.E.L.P. Manage Create your own training programs and assign them to the relevant teams. Analyze Keep track of your employees’ progress. Assign repetition sessions to refresh knowledge and improve overall performance. Measure Identify the KPIs that match your business needs and use them to maximize your training impact. Benchmark Analyze real-time aggregate online review scores to spot areas in need of improvement. Use our Novility Performance Index (NPI) to keep an eye on overall reputation and that of your direct competitors. Support Get an overview with regular updates about your account, assistance on training implementation and request technical support whenever necessary. Request a demo www.novility.com | [email protected] | +31 (0)23 230 2050 Novility’s housekeeping module contains in-depth learning material for room attendants at every level. A training resource created to address real hotel needs, improve productivity and performance, and prepare your employees for their daily housekeeping tasks. With our constantly growing content library, our training modules are designed to realize your business goals. Housekeeping essentials. Training modules Request a demo www.novility.com | [email protected] | +31 (0)23 230 2050 Room cleaning Includes standard operating procedures focusing on key responsibilities of a room attendant along with important ergonomic exercises to prevent work-related injuries and absenteeism. Ergonomic stretches Concentrated on integrating ergonomics into daily housekeeping procedures, incorporating stretching exercises to prevent injuries. The result is improved overall movement in daily housekeeping tasks complying with proper safety procedures. Language essentials Focused on enhancing English proficiency in housekeeping terminology whilst enriching effective communication amongst employees and towards guests. You can develop your team’s vocabulary in: • Room supplies & amenities • Basic numbers & time • Conversational skills with guests This training module consists of the following subjects: L.I.V.E. Housekeeping • Introduction to housekeeping • Entering the room • Preparing the room • Gathering the rubbish • Removing dirty linen • Bathroom cleaning preparation • Placing bed linen • Dusting the room • Cleaning room appliances • Checking room and bathroom supplies • Bathroom cleaning • Cleaning the floor • Final room checking P.A.L. Housekeeping This training module focuses on the core procedures of hotel room cleaning. It includes the following chapters:
Transcript of Hospitality training. Redefi ned by technology. · recommendation and a bad ranking. Refi ned...
We’re in the best business in the world.The business of a warm welcome, surprise, a simple smile.This entire world is built on an irreplaceable asset: people.Without them, hospitality simply can’t exist.
Hospitality is driven by performance, but it’s measured by perfection. Every moment, every detail can make the difference. Between a 4 and a 5 star review. Between a recommendation and a bad ranking.
Refi ned skills don’t just walk through the door.They’re born from meticulous training.
But personal training costs time and resources.That’s why we use cutting-edge technology to redefi ne it.
We’re in the best business in the world.And we love making it even better.
Hospitality training. Redefi ned by technology.
Novility
What we doAt Novility, we want you to get the most out of your employees. That’s why we create effective training solutions for the hospitality industry. Smart tools integrated with advanced technology that encourage comprehensive learning and deliver a training experience like no other. We strive to create an industry with more motivated and productive employees, less injuries and better guest experiences. We fulfi ll that vision with powerful solutions that dare to redefi ne hospitality as we know it.
Who we areWe are a mix of youth, ambition and experience. A team of hospitality professionals, entrepreneurs, developers, designers, IT experts and ergonomic specialists from around the globe. With a shared passion to reinvent training in hospitality, we design and develop advanced solutions that establish industry-wide standards. Our aim is to always be one step ahead in the evolution of this industry.
Contact uswww.novility.com | [email protected] | +31 (0)23 230 2050
Our training can change the future of your business
EducateYour team
MeasurePerformance
ImproveEmployee skills
DeliverBusiness resultsEducate your team
Measure performanceImprove employee skills
Deliver business results
The hands-on learning revolution.
With Novility L.I.V.E., we set out to rethink hospitality training entirely.The result is a revolutionary educational experience for hotel
employees, unlike anything you have seen before.
A unique learning approach based on motion-tracking and speech-recognition technologies. One that will boost your team’s
performance and prevent injuries through proper ergonomic training.
Novility L.I.V.E.Learning In Virtual Environment
Novility L.I.V.E.
Request a demowww.novility.com | [email protected] | +31 (0)23 230 2050
A win-win-win situation
What makes L.I.V.E. unique
For your business For your team For your guests• Prevention of injuries and liability claims
• Decreased shadowing time
• Reduced training costs
• Increased cleanliness ratings
• Better review scores
• High-performing team
• Higher employee retention
• Improved brand image and reputation
• Happy and loyal customers
• Effective knowledge acquisition
• Long-term knowledge retention
• Injury prevention
• Increased productivity
• Engaging learning experience
• Improved communication
• Operational effi ciency
A memorable experience that leads
to positive reviews and satisfaction.
Did you know?
In all languagesNative learningLanguage savvy
Personal training reinvented
Customized to your needs
Follow every moveKeep track of training
Practice makes perfect
Learning by doing
Consistent training
Speech-recognition technology
Less injuriesInjury-preventive ergonomics
For your business For your teamFor your guests
Native learning.
Personal training reinvented.
Customized to your needs.
Follow every move.
Practice makes perfect.
Learning by doing.
Consistent training.
Injury-preventive ergonomics.
Speech-recognition technology.
is the average employee turnover rate in hospitality.
is the average compensation cost per injury and liability case.
70% of injury claims are made by housekeeping professionals. Cleanliness and hygiene are the most
critical factors guests consider when evaluating a hotel.
(in aggregate online reputation score on a 1 to 100 point scale)
(in RevPAR)
US BUREAU OF LABOR STATISTICS HOTEL SCHOOL THE HAGUEDIVERSEY
CORNELL SCHOOL OF HOTEL ADMINISTRATION
CHA INTERNATIONALDELOITTE
Designed to meet your workforce needs, Novility P.A.L. is the modern-day version of hospitality training.
Learning core hotel procedures is now as easy as touching a screen. Interactive, mobile and intuitive, this is a user-friendly solution that takes
training where you need it to be.
Novility P.A.L. turns tedious paper and training manuals into fun, captivating content that is easily accessible and never out of reach.
Novility P.A.L.Portable Accelerated Learning
Personal learning on the go.
Novility P.A.L.
Anywhere, anytime.
Keep track of training.
Language savvy.
Tailored to your schedule.
Flexible content.
Consistent training.
Mobile training done right
For your business For your team For your guests• Decreased shadowing time
• Reduced training costs
• Increased cleanliness ratings
• Better review scores
• High-performing team
• Higher employee retention
• Improved brand image and reputation
• Happy and loyal customers
• Effective knowledge acquisition
• Long-term knowledge retention
• Increased productivity
• Engaging learning experience
• Operational effi ciency
A memorable experience that leads
to positive reviews and satisfaction.
A win-win-win situation
Did you know?
1% = 1.42%(in aggregate online
reputation score on a 1 to 100 point scale)
Cleanliness and hygiene are the most critical factors guests consider
when evaluating a hotel.(in RevPAR)
Request a demowww.novility.com | [email protected] | +31 (0)23 230 2050
For your business For your teamFor your guests
For your business
Consistent training
In all languagesNative learningLanguage savvy
Follow every moveKeep track of training
Anywhere, anytime
Tailored to your schedule
Driven by performance. Measured by perfection.
All your training in one place.A one-stop cloud-based platform to manage all aspects of your training. Track progress, compare performance and monitor everything through
powerful and intuitive dashboards.
Novility H.E.L.P.
Manage
Create your own training programs and assign them to the relevant teams.
Analyze
Keep track of your employees’ progress. Assign repetition sessions to refresh knowledge and improve overall performance.
Measure
Identify the KPIs that match your business needs and use them to maximize your training impact.
Benchmark
Analyze real-time aggregate online review scores to spot areas in need of improvement. Use our Novility Performance Index (NPI) to keep an eye on overall reputation and that of your direct competitors.
Support
Get an overview with regular updates about your account, assistance on training implementation and request technical support whenever necessary.
Request a demowww.novility.com | [email protected] | +31 (0)23 230 2050
Manage Analyze Measure Benchmark Support
Novility’s housekeeping module contains in-depth learning material for room attendants at every level. A training resource created
to address real hotel needs, improve productivity and performance, and prepare your employees for their daily housekeeping tasks.
With our constantly growing content library, our training modules are designed to realize your business goals.
Housekeeping essentials.
Training modules
Request a demowww.novility.com | [email protected] | +31 (0)23 230 2050
Room cleaning
Includes standard operating procedures focusing on key responsibilities of a room attendant along with important ergonomic exercises to prevent work-related injuries and absenteeism.
Ergonomic stretches
Concentrated on integrating ergonomics into daily housekeeping procedures, incorporating stretching exercises to prevent injuries. The result is improved overall movement in daily housekeeping tasks complying with proper safety procedures.
Language essentials
Focused on enhancing English profi ciency in housekeeping terminology whilst enriching effective communication amongst employees and towards guests. You can develop your team’s vocabulary in:• Room supplies
& amenities• Basic numbers & time• Conversational skills
with guests
This training module consists of the following subjects:
L.I.V.E. Housekeeping
• Introduction to housekeeping
• Entering the room• Preparing the room• Gathering the rubbish• Removing dirty linen• Bathroom cleaning
preparation• Placing bed linen• Dusting the room• Cleaning room appliances• Checking room and
bathroom supplies• Bathroom cleaning • Cleaning the fl oor• Final room checking
P.A.L. Housekeeping
This training module focuses on the core procedures of hotel room cleaning. It includes the following chapters:
