HOSPITALITY: CONNECTED GUEST IS YOUR GUEST
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HOSPITALITY: CONNECTED GUEST IS YOUR GUEST By: Sabina Golob, Voyego Division
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Transcript of HOSPITALITY: CONNECTED GUEST IS YOUR GUEST
HOSPITALITY: CONNECTED GUEST IS YOUR GUEST
By: Sabina Golob, Voyego Division
Who owns the customer is one of the biggest quesKons in highly compeKKve hospitality industry.
If you want to own your guests and drive revenues to your establishment, then you should consider building relaKonships with your guests and responsibility for managing, growing and supporKng them.
The new Kinship Economy by InternaKonal Hotels Group in 2013 highlighted a transiKon from brand experiences to brand relaKonships in the hospitality sector.
To win in a highly compeKKve market and build both trust and lasKng relaKonships, hotels need to deliver global, local and personalized experiences.
ExcepKonal customer service experience can only lead guests’ loyalty.
There is an opportunity to face that challenge…
More and more guests turn to online and mobile sources to access informaKon, products and services with only the touch of a finger.
To remain compeKKve, you must adapt to deliver the highest level of accessibility these prospects anKcipate through their mobile devices.
Mobile is an opportunity to improve guests’ experiences and become a high format for interacKng with guests pre-‐stay, on-‐premise and a\er stay.
»Hoteliers who fail to embrace this trend, risk losing business.«
Angelo Rossini, a travel and tourism analyst, Euromonitor
For guests it ensures real-‐Kme soluKons to every beck and call, adding to the operaKonal workload of hospitality workers and allows them to deepen relaKonships and engagement with the guests.
EffecKvely uKlizing mobile technology on both sides, guest-‐facing and employee-‐facing, is criKcal for hoteliers to keep pace with increasing guest expectaKons and the need to deliver faster, more personalized services.
A mobile soluKon can capture vital informaKon about the guests, ensuring the property maximizes all opportuniKes for revenue while also building brand loyalty with each of its customers.
Such soluKons can on the other hand provide several useful travel services for your guests – when, where and how they want.
Such mobile soluKons will make guests’ holidays comfortable and will saKsfy their sense of a more personal relaKonship with the hotel.
Deliver a guest experience that lasts beyond the journey. Let us show you what Voyego SoluKons can do for you.
Sabina Golob, Voyego -‐ Comtrade travel & hospitality soluKons
Email: [email protected] Telephone: +386 81 60 5000
Web: www.voyego.net
Brought to you by Voyego -‐ Comtrade
