Hospitality Basister (Bshrm)

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THE MAINTAINANCE OF HAVING GOOD HOSPITALITY

A Term Paper Submitted to Professor Mr. Dominador Dela Paz Jr.

Communication Arts and Languages Department

College of Arts and Sciences

ICCT Colleges Foundation Inc.

Cogeo Campus

In Partial Fulfillment of the Course Requirements in

English 02A (Writing in the Discipline)

by;

Basister,Jenifer S.

December,2011



INTRODUCTION

HOTEL MANAGEMENT History and mythology have always landed the Indian

culture for its great tradition hospitality.

Entertaining the guest to his or her satisfaction has been a customer of the soil.

An Indian host is

completely contented only when his guests are satisfied with the hospitality

provided. A glance into

our past reveals that providing hospitable comforts to guest have been a way of

life, and different

conventions of hospitality were prevalent in different periods.

The concept of House Keeping is simplest but when one considers maintaining a

House of several

hundred rooms under numerous public areas the task becomes gigantic. It takes

a well-organized

approach and technical understanding to enable housekeeping to cope up with

the volume of work. A

good hotel operation ensures optimal accommodations sale. This depends on

several things like

quality of room, decor, room facilities room cleanliness and safety in the room.

For this trained and

qualified housekeeping staff is required. A part from hotel Industry house

keeping staff is very much

in demand in Hospitals, offices, Guest House, Clubs, Railways etc., Hence there

is a growing need

for trained and qualified House Keeping staff.



INTRODUCTION

Welcome to the world of Hotel and Restaurant Management (IJRM). In

this course you will have the opportunity to learn aboutthe fascinating world of

opportunities that exist for you as a graduate with an HRM degree. All types and

forms of hospitality settings will be presented and discussed. You will have

the opportunity to learn the basic elements of the international hospitality

industry including your future place in the industry, the restaurant business,

restaurant operations, issues facing food service, institutional food service, the

history of the lodging industry, meeting the guests needs, hotel and motel

operations, competition, the international tourism industry, destination

management, ecotourism, sustainable development theory, marketing and most

importantly the role of service in the industry. Perhaps the most important

lessons you can take from this course are those pertaining to the start



up, management and marketing of your own small hospitality business.



Article IV: Citizenship

Summary: Article IV determines the citizens or the members of the

Philippines. It presents that citizenship is established by birth, by

inheritance from one or both parents or by naturalization.

Citizenship may also be lost or regained later in life.SECTION 1. The

following are citizens of the Philippines:(1)hose who are citizens of

the Philippine Islands at the time of the adoption of this

Constitution. 2) Those born in the Philippine Islands of foreign

parents who, before the adoption of this Constitution, had been

elected to public office in the Philippine Islands. (3) Those whose

fathers are citizens of the Philippines. 4) Those whose mothers are

citizens of the Philippines and, upon reaching the age of majority,

elect Philippine citizenship. (5) Those who are naturalized in

accordance with law. SEC. 2. Philippine citizenship may be lost or

reacquired in the manner provided by law.



Program Description:

Tourism and Hospitality industry is one of the fastest

growing sectors of world economy. This industry is predicted

to accelerate as world demand for travel. Students will befully equipped to get a job opportunity in the hospitality

industry after successfully completing the Hospitality

Management Co-op Program Hampton College provides.

Major areas of employment in the industry include Tourism

Services, Food & Beverage Services, Accommodations, Travel

& Trade, Events & Conferences, and TransportationAttractions. Careers in hotel and tourism management

require valuable skills, and hospitality jobs are in great

demand.

Successful graduates will receive an American Hotel &

Lodging Association (AHLA) diploma, a Hampton College

diploma or certificates from the American Hotel and LodgingAssociation (AHLA), which may be transferable to

universities. Students in the hospitality training programs

also receive certification in BC Food Safe and Serving It Right

as well as Hampton College Diploma.

Program Length

The Hospitality Management Program is an intensive one-

year program that prepares students for a career in

hospitality and restaurant supervision and management



level positions. The Hospitality Management includes 600

course hours. The program includes 6 months of full-time

classroom learning and 6 months of industry Co-op working

term

Learning Outcomes:

The following is a large portion of the learning outcomes that will

be accomplished during the Hospitality Management Diploma

program:

• Overview of the basic concepts and knowledge of the hospitality

industry.

• Understanding of the service concepts and quality of operation ina hotel environment.

• Enhancement of communication and language competency in

hospitality services.

• Ability to handle oneself comfortably in front of strangers.

• Ability to assess interactions with people under different

circumstances.

• Ability to manage and supervise staff with a variety of departmentincluding front desk,

housekeeping, maintenance, marketing, sales, human resources,

and food and

beverage facilities.

• Ability to describe the occupational safety policies relevant to the

hospitality Industry.

•

Ability to identify general strategies to minimize workplacehazards and prevent

workplace injuries.

• Ability to identify workplace health and safety rights and

responsibilities of employers,



managers, supervisors, and workers. (e.g. due diligence, right to

refuse).

• Ability to describe policies and procedures for handling disturbances and potentially

violent situations.• Ability to describe safe practices for handling hazardous materials (WHMIS)

associated

with products used in housekeeping.

• Ability to evaluate the operational and economic characteristics of hospitality

operations.

• Ability to analyze product developments within a hospitality environment.

• Ability to apply pricing and profitability concepts within hospitality operations.

• Ability to use appraisal techniques to analyze and improve operational performance

and make proposals for action.

• Ability to investigate the concepts of marketing in a services industry context.

• Ability to analyze the role of the marketing mix.

• Ability to evaluate the components of the promotional mix.

• Ability to analyze the marketing cycle in a services industry environment.

Hospitality Basister (Bshrm)

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