Hospitality Pathway

Presented by:Brandon Schweitzer, PhD Candidate

August 18-19, 2016

Workforce Development and Lifelong Learning

Agenda

• What is the Hospitality Industry?• Hospitality Employment Trends• Current Hospitality Pathway Courses and

Credentials• New Hospitality Pathway Courses and

Credentials• Course Information and Requirements• Hospitality Pathway

What is the Hospitality Industry?

• Hotels• Restaurants• Conventions/Conferences• Sports Events• Airlines• Cruise Ship Companies

Hospitality Employment Trends• Between 2014 and 2024, there is expected to be 941,200 new jobs created in the leisure and

hospitality job sector in the United States (U.S. Bureau of Labor Statistics). Holding a certification in hospitality will provide students with a competitive advantage in securing a position within the hospitality sector.

• In a 2012 interview with Amy Hyams, the Commissioner of the International Association of Continuing Education and Training, Hyams expands on how higher education institutions can take advantage of this new type of career and workforce development, how adult students benefit from the existence of stackable professional certificates (Evolllution, 2014).

• According to the World Travel & Tourism Council, the Travel and Tourism industry is currently among the largest and fastest-growing industries worldwide, forecasted to support 328 million jobs, or 10 percent of the workforce, by 2022 (World Travel & Tourism Council: Economic Impact, 2012).

• A top 10 industry in the U.S., Travel and Tourism provides one out of eight jobs, with that number increasing at an exponential rate, adding approximately 55,000 jobs per month in 2013 (US Travel Association: US Travel Answer Sheet, March 2013); (U.S. Bureau of Labor Statistics. Current Employment Statistics Highlights. August 2013. Released September 6, 2013).

Current Hospitality Pathway Courses and Credentials

Program Credential

Guest Service - Hospitality Certified Guest Service Professional (CGSP®): American Hotel & Lodging Educational Institute (AHLEI)

Front Desk Representative Certified Front Desk Representative: American Hotel & Lodging Educational Institute (AHLEI)

Customer Service Retail Customer Service and Sales: National Retail Federation (NRF)

Leasing for Property Management

National Apartment Leasing Professional (NALP): National Apartment Association (NAA)

Hospitality Pathway Courses and Credentials

Program CredentialGuestroom Attendant Certified Guestroom Attendant: American Hotel &

Lodging Educational Institute (AHLEI)

Hotel Property Maintenance Certified Maintenance Employee: American Hotel & Lodging Educational Institute (AHLEI)

Restaurant Server Certified Restaurant Server: American Hotel & Lodging Educational Institute (AHLEI)

ServSafe® Food Handler: National Restaurant Association (NRA)

TIPS® (Training for Intervention ProcedureS)

New

Guest Service - Hospitality• Currently named Customer Service – Hospitality. Name change

important to demonstrate difference between retail and hospitality.

• Pre-Req: None• Additional Docs: None• Class Hours: 76 (Previously 50)• Time Outside of Class: 5-10 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes missed• Minimum Grade to Pass: 80• Certification: (AHLEI) Certified Guest Service Professional (CGSP®)

Guest Service - Hospitality

BLS Data• DC Annual Mean Wage: $43,070• DC Hourly Mean Wage: $20.71• Annual projected growth: 10%Common Job Titles• Guest Service Agent, Service Express Agent, Front

Office Agent, Concierge, Bell Attendant, Reservations Agent, Ticket Office Agent, Flight Attendant, and others

Guest Service – Hospitality Career Ladder

Guest Service Agent

Asst. General Mgr.

General Manager

Front Office Manager

Asst. General Mgr.

Guest Service Manager

Front Office Manager

Front Desk Supervisor

Front Office Manager

Customer Service - Retail

• Pre-Req: None• Additional Docs: None• Class Hours: 100• Time Outside of Class: 10-15 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 3 classes

missed• Minimum Passing Grade: 80• Certification: (NRF) Customer Service and Sales

Customer Service - Retail

BLS Data• DC Annual Mean Wage: $32,050• DC Hourly Mean Wage: $15.41• Annual projected growth: 7%Common Job Titles• Customer Service Representative, Sales Associate,

Cashier, Stockroom Attendant, Floor Associate, Clerk, Ticket Seller, Warehouse Associate, and others

Customer Service – RetailCareer Ladder

Customer Service Representative

Advanced Customer Service Positions

Customer Service Coach

Customer Service Team Supervisor

Management

Front Desk Representative

• Pre-Req: Guest Service – Hospitality• Additional Docs: None• Class Hours: 50• Time Outside of Class: 4-8 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes

missed• Minimum Passing Grade: 80• Certification: (AHLEI) Certified Front Desk Representative

Front Desk Representative

BLS Data• DC Annual Mean Wage: $33,730• DC Hourly Mean Wage: $16.22• Annual projected growth: 9%Common Job Titles• Front Desk Representative, Front Desk

Supervisor, Guest Service Agent, Front Office Agent, Host/Hostess, Night Auditor, and others

Front Desk RepresentativeCareer LadderFront Desk Representative

Asst. Front Office Manager

Front Office Manager

Front Concierge

Concierge Supervisor

Guestroom Attendant

• Pre-Req: Guest Service – Hospitality• Additional Docs: None• Class Hours: 50• Time Outside of Class: 4-8 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes

missed• Minimum Passing Grade: 80• Certification: (AHLEI) Certified Guestroom Attendant

Guestroom Attendant

BLS Data• DC Annual Mean Wage: $ 33,220• DC Hourly Mean Wage: $15.97 • Annual projected growth: 6%Common Job TitlesGuestroom Attendant, Housekeeper, Housekeeping Supervisor, Room Attendant, House-person, Laundry Attendant, Stateroom Attendant, and others

Guestroom AttendantCareer Ladder

Guestroom Attendant

Floor Supervisor

Assistant Executive Housekeeper

Executive Housekeeper

Hotel Property Maintenance

• Pre-Req: Guest Service – Hospitality• Additional Docs: None• Class Hours: 50• Time Outside of Class: 4-8 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes

missed• Minimum Passing Grade: 80• Certification: (AHLEI) Certified Maintenance Employee

Hotel Property Maintenance

BLS Data• DC Annual Mean Wage: $45,870• DC Hourly Mean Wage: $22.05• Annual projected growth: 6%Common Job Titles• Maintenance Representative, Engineer,

Maintenance Supervisor, General Maintenance, Maintenance Technician, Chief Engineer, and others

Hotel Property MaintenanceCareer Ladder

Admin. Asst.

Asst. Chief Engineer

Chief Engineer

Building Functions

Craft Trades

Restaurant Server• Pre-Req: Guest Service – Hospitality• Additional Docs: None; Police Clearance preferred.• Class Hours: 60• Time Outside of Class: 6-10 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes

missed• Minimum Passing Grade: 80• Certification(s): (AHLEI) Certified Restaurant Server;

ServSafe® Food Handler; TIPS Alcohol

Restaurant Server

BLS Data• DC Annual Mean Wage: $26,340• DC Hourly Mean Wage: $12.66• Annual projected growth: 3%Common Job Titles• Server, Banquets Server, Waiter/Waitress,

Bartender, VIP Bottle Server, Host/Hostess, Line Server, Runner, Bar Back, Line Cook, and others

Restaurant ServerCareer Ladder

Bus Person

Waitress/Waiter

Pantry Worker

Pastry Cook

Sauce Cook

Short Order Cook

Sous-Chef

Host/Hostess

Store-Room Clerk

Assistant Steward

Liquor Store-Room Steward

Beverage Manager

Asst. Banquet Manager

Banquet Manager

Hospitality PathwayGuest

Service - Hospitality

Front Desk Representative

Guestroom Attendant

Hotel Property Maintenance

Restaurant Server

Articulation toUDC-CC Associate Degree in

Hospitality

Position to Advance Career in

Hospitality

Customer Service -

Retail

New New

New

Leasing for Property

Management

Thank You! Questions?