Smartphone & guest services

Smartphone & guest servicesHomework session 4

Mobile guest servicesWay to communicate with a brand through your mobile. It enable customer to get service (like order room service or inform a technical problem) without get human interaction. It gave an optimizing guest experience, allow business to collect data.

2 majors Hospitality brandW

Airbnb

BookingCheck-in / Check-outMusic streamingImage sharingConcierge appRoom ServiceMobile notificationBookingCashlessMobile notificationGPS coordinateContactActivities

WAirbnb

Airbnb introducing trips on Airbnb