Hometown Connections Industry Trends and Issues March 7, 2018 · 2017 Strategic Directions: U.S....
Transcript of Hometown Connections Industry Trends and Issues March 7, 2018 · 2017 Strategic Directions: U.S....
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Hometown Connections Industry Trends and Issues
March 7, 2018
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Quick Example of a Really Bad Trend
Short Cut Offs Tube Socks
6/15/14 Confidential 2
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Example of a Great Trend
Patty Cruz has joined our team!
6/15/14 Confidential 3
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Public Power Has Entered a Time of Great Change
Factors driving this change:
• Shifting regulatory environment • Changing power supply • Aging infrastructure • New technologies • Evolving customer preferences • Workforce/policy maker issues • Increasing financial pressures
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1. Increasing Regulations National
– Environmental regulations in flux • President Trump appointees moved to review or rescind
60 environmental regulations and more than 30 at the EPA
• Rewrite of Clean Power Plan underway – Grid Resiliency a big topic
• Distributed Energy Resources • Storage now a part of many IRPs
– Grid Security (Cyber & Physical) is the new norm – Tax exempt financing will always be under
microscope
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The Cybersecurity Buzz
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http://www.reuters.com/article/us-ukraine-crisis-cyber-attacks-idUSKBN1491ZF
http://www.reuters.com/article/us-ukraine-cyber-attack-energy-idUSKBN1521BA
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- 7 -
How are the Breach's Occurring?
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2. Aging Infrastructure • Much of nation’s transmission and distribution
infrastructure installed in the 50s and 60s– and reaching end of life around the same time
• Older equipment and design cannot accommodate modern grid technologies – Few distribution systems optimized for growing
reliance on distributed energy resources • There is a big push for “system hardening” on
both transmission and distribution systems
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Aging Infrastructure - Water
AWWA: “The Replacement Era” • Restoring existing water systems as they reach
the end of their useful lives and expanding them to serve a growing population will cost the nation at least $1 trillion over the next 25 years, if we are to maintain current levels of water service.
Source: AWWA Report: Buried No Longer: Confronting America’s Water Infrastructure Challenge, 2011
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2017 Survey of 600 U.S./Canada Electric Utility Executives Rate the following issues according to immediate importance to your company
“2017 State of the Electric Utility”: Utility Dive in association with PA Consulting
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2017 Strategic Directions: U.S. Electric Industry Report, Black & Veatch Insights Group
2017 Survey of 533 U.S. Electric Industry Participants
Rate the importance of each of the following issues to the electric industry using a 5-point scale.
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3. New Technologies
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Traditional Utility Business Model is Changing
• Centralized to decentralized • High “demand” growth is in the past • Distributed Energy Resources
– Solar – Electric Vehicles
• Energy storage – PowerSecure – Tesla/Panasonic/Solar City
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Per capita residential electricity sales in the U.S. have fallen since 2010
Source: U.S. Energy Information Administration, ”Today in Energy” July 26, 2017
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State and Future of Power Industry – July ‘17 Public Utilities Fortnightly
Which one of the following trends is the most disruptive to traditional utility business models over the next decade? (Online Survey of 407 Leading Thinkers from Utilities)
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Bloomberg New Energy Finance Predicts EV Sales Tops ICE by 2040
Electric Vehicle Outlook 2017, Bloomberg New Energy Finance
Report analyzes five underlying factors that is expected to drive increased EV adoption over the coming years: • Short-term regulatory support in key markets
like the U.S., Europe and China • Falling lithium-ion battery prices • Increased EV commitments from automakers • Growing consumer acceptance, driven by
competitively priced EVs across all vehicle classes
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Bloomberg New Energy Finance Predicts EV Sales Tops ICE by 2040
Electric Vehicle Outlook 2017, Bloomberg New Energy Finance
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Price Comparison on 2017 Hyundai
Source: A Public Power Guide to Understanding the U.S. PEV Market – Navigant Research
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PEV Forecasted Electric Consumption – U.S.
Source: A Public Power Guide to Understanding the U.S. PEV Market – Navigant Research
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Ease of Getting Rooftop Solar
6/15/14 Confidential 20
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2017 Strategic Directions: U.S. Electric Industry Report, Black & Veatch Insights Group
2017 Survey of 533 U.S. Electric Industry Participants
Which of the following best describes your company’s activity related to energy storage?
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4. Higher Customer Expectations
• Customers want to be able to do business with you 24/7/365
• They want to be able to interact with their utility through multiple platforms: live voice, IVR, website, social media and still walk in your door
• Expect 21st century services from their provider • Less loyalty and less tolerance for mistakes • You are not being compared just to your
neighboring utility, but also Amazon, Google, Zappos and dozens of other providers of service
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Nearly Half of the 150M US Electric Customers Have Smart Meters
Source: U.S. Energy Information Administration, Annual Electric Power Industry Report
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Electric “Players”
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Innovation → Disruption
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5. The Silver Tsunami
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Utilities Have Biggest Risk
• 78 million Baby Boomers will retire over the next 17 years, but 75% plan to continue working.
• Only 50 million Generation X exist and they are in short supply.
• 76 million Generation Y are entering the workforce.
Source: Congressional Research Service, “Retiring Baby-Boomers = A Labor Shortage?” Jan. 2008
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“2015 Workforce Survey Summary Report: American Public Power Association
APPA’s 2015 Workforce Survey 193 respondents indicates that:
• A significant portion of the public power workforce will be eligible to retire during the next five to seven years;
• The positions that will experience the most retirements may also be the most difficult to replace: skilled trades, senior managers, general managers/CEOs, and engineers;
• The most significant challenges created will be the loss of knowledge due to retirements; finding replacements; and the lack of bench strength within organizations; and
• Public power utilities need to do more to plan for their future workforce needs.
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“2015 Workforce Survey Summary Report: American Public Power Association
APPA’s 2015 Workforce Survey
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How to Impact Change
• Formulate strategic planning and policy development that focuses on key utility priorities
• Understand where your utility can thrive in this rapidly changing landscape
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Strategic Roadmap to Success
Communicate & Educate
Strategic Dialogue
Alignment & Focus
Utility Value • Financial
• Local control • Reliability • Customer Service
…Know Your Utility’s Value
• Staff, Policy Makers, Community Alignment
• Strategic Areas of Focus/Goals
…Core Areas of Focus
• Staff & Policy Makers • Community Values • Customer Needs
…Values and Vision
• Value Messaging and Communications • Customer Education & Engagement
…If You Are Not Telling Your Story, Someone Else Will
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Thank You
Bill Smart Sr. VP Business Development
Hometown Connections [email protected]
303-940-7331