Homeless Operations Management and Evaluation System · PDF fileHomeless Operations Management...

Homeless Operations Management and Evaluation System (HOMES)

Program/Project Title: HOMES Training August 26, 2014

Introduction and Overview ................................................................................................................................................................................................................................ 3 Welcome ...................................................................................................................................................................................................................................................................... 3

Data in HOMES ................................................................................................................................................................................................................................................... 6 Data in HOMES: Introduction ...................................................................................................................................................................................................................................... 6 Monitoring and Evaluation of VA Services ................................................................................................................................................................................................................... 7 Primary Data Sources ................................................................................................................................................................................................................................................ 10 Homeless Registry ..................................................................................................................................................................................................................................................... 11 Data in HOMES: Knowledge Check ............................................................................................................................................................................................................................ 15 Data in HOMES: Summary ......................................................................................................................................................................................................................................... 17

Homeless Operations Management and Evaluation System (HOMES) Introduction and Overview

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Introduction and Overview Welcome

Screen ID 00_001.htm Screen Type Main Page 1 of 61 Visual Screen/Description Audio Script

Scene 1

Scene 1

Scene 2

Scene 2 Welcome to the Homeless Operations Management and Evaluation System (HOMES) course. Since 2011, HOMES has been the primary data collection system for the VA’s specialized homeless programs. This single system integrates data collection from all of the specialized programs to help staff have a more complete picture of services Veterans are receiving and therefore assists in the coordination of care.

Scene 3 1. identify how data collection efforts in the VA Homeless programs

Scene 3 The purpose of this course is to help you learn the procedures for



contribute to the Homeless Registry; 2. identify how data collection is structured around the HOMES

episode; 3. navigate around HOMES to include viewing the Veteran History

Screen, saving, and submitting forms; 4. demonstrate the procedure for searching for a Veteran Record,

creating a Veteran Record, and updating Contact Information; 5. demonstrate completion of the Assessment Form; and 6. demonstrate completion of the Referral Form.

documenting specialized homeless services in HOMES.

To do this, six objectives have been identified:

1. identify how data collection efforts in the VA Homeless programs contribute to the Homeless Registry;

2. identify how data collection is structured around the HOMES episode;

3. navigate around HOMES to include viewing the Veteran History Screen, saving, and submitting forms;

4. demonstrate the procedure for searching for a Veteran Record, creating a Veteran Record, and updating Contact Information;

5. demonstrate completion of the Assessment Form; and 6. demonstrate completion of the Referral Form.

Scene 4

• Documenting Housing and Urban Development – VA Supportive Housing (HUD-‐VASH) Case Management

• Documenting Healthcare for Homeless Veterans (HCHV) Case Management

• Documenting Residential Program Stays • Documenting Healthcare for Re-‐entry Veterans (HCRV) Program

Services • Documenting Veterans Justice Outreach (VJO) Program Services

Scene 4 Once this basic course is complete you will take additional modules that apply to your given program area(s). These include:

• Documenting Housing and Urban Development – VA Supportive Housing (HUD-‐VASH) Case Management

• Documenting Healthcare for Homeless Veterans (HCHV) Case Management

• Documenting Residential Program Stays • Documenting Healthcare for Re-‐entry Veterans (HCRV) Program

Services • Documenting Veterans Justice Outreach (VJO) Program Services

Select Help for information regarding System Requirements, User Interface, Interactive Features, and Contact Information.



Select Next to begin the course.

Previous ID N/A Next ID 01_001.htm Page

Instructions Select Play to begin then Next to continue.

Image ID Image Alt Text Image Long Description 00_001a.png A collage with course title, a Veteran, and a staff member

typing on a keyboard

00_001b.jpg A Veteran in fatigues with a duffle bag standing in front of a nice house

Help.png An arrow pointing to the Help button Next.png An arrow pointed to the Next button

Developer Notes

Create an interaction where the narration welcomes the user and lists the objectives. Scene 1 -‐-‐ Create a splash image to display during narration. Scene 2 -‐-‐ Display objectives during narration. Scene 3 -‐-‐ Display list during narration. Insert arrow pointing to Help and Next buttons.

Homeless Operations Management and Evaluation System (HOMES) Help


Data in HOMES Data in HOMES: Introduction

Screen ID 01_001.htm Screen Type Main Page 2 of 61 Visual Screen/Description Audio Script

Scene 1

Scene 1 This lesson will show you how the Homeless Operations Management and Evaluation System (HOMES) fits into the larger context of data collection and reporting in the VA homeless programs.

When you complete this lesson, you should be able to identify how data collection efforts in the VA Homeless programs contribute to the Homeless Registry.

Previous ID 00_001.htm Next ID 01_002.htm Page


Image ID Image Alt Text Image Long Description lessonIntro.png Lesson Introduction: a smiling couple receiving help

from a HOMES representative

target01.png An archer's arrow embedded in a target Developer

Notes Create an interaction where on-‐screen text and image displays with narration.



Monitoring and Evaluation of VA Services Screen ID 01_002.htm Screen Type Main Page 3 of 61

Visual Screen/Description Audio Script

Scene 1

Scene 1 VA specialized homeless program staff have documented their services as well as information about the Veterans they serve using data collections designed specifically for the homeless programs. Over the years, these methods have evolved from “paper and pencil” data collections to VA intranet-‐based information systems. The information provided by homeless program staff is used in reports at the medical center, VISN and national levels.

Scene 2 Scene 2 Monitoring and evaluation has been part of the VA specialized homeless services programs since their inception in 1987. The Northeast Program Evaluation Center (NEPEC), stationed under the VA Connecticut Healthcare System, has played a major role in designing, implementing, and evaluating these programs.



Scene 3

Scene 3 Information from these data collections has been reported back to the field and to VA Central Office in a series of monthly, quarterly and annual reports. Examples include residential program monthly census summaries and the Healthcare for Homeless Veterans (HCHV) Quarterly report.



Scene 4

Scene 4 VA specialized homeless program data has also been used in Congressionally mandated reports and research articles about homelessness among Veterans.



Image ID Image Alt Text Image Long Description 01_002a.png A VA staff member filling out a paper form while

documents "fly" into a desktop computer

01_002b.png A VA staff member filling out a Veteran Assessment Form

01_002c.png A room with servers containing Veteran records 01_002d.png An exterior view of a Congressional building in

Washington, D.C.

Developer Notes

Create an interaction where on-‐screen text and images are in sync with narration.



Primary Data Sources Screen ID 01_003.htm Screen Type Main Page 4 of 61


Scene 1

• Housing and Urban Development VA Supported Housing (HUD-‐VASH)

• Healthcare for Homeless Veterans (HCHV) • Grant and Per Diem (GPD) • Domiciliary Care for Homeless Veterans (DCHV) • Compensated Work Therapy/Transitional Residences (CWT/TR) • Healthcare for Re-‐Entry Veterans (HCRV) • Veterans Justice Outreach (VJO)

Scene 1 The current data collection system for the homeless programs is the Homeless Operations Management and Evaluation System, or HOMES. By integrating the data collection for all VA specialized homeless programs into a single system, HOMES helps staff to have a more complete awareness of services Veterans receive and therefore assists in the coordination of care.

Homeless programs monitored within HOMES include:

• Housing and Urban Development VA Supported Housing (HUD-‐VASH)

• Healthcare for Homeless Veterans (HCHV) • Grant and Per Diem (GPD) • Domiciliary Care for Homeless Veterans (DCHV) • Compensated Work Therapy/Transitional Residences (CWT/TR) • Healthcare for Re-‐Entry Veterans (HCRV) • Veterans Justice Outreach (VJO)



Image ID Image Alt Text Image Long Description 01_003.jpg HOMES, HUD-‐VASH, HCHV, GPD, DCHV, CWT/TR, HCRV, VJO

Developer Notes

Create an interaction where on-‐screen text is in sync with narration.



Homeless Registry Screen ID 01_004.htm Screen Type Main Page 5 of 61


Scene 1

Scene 1 In addition to providing feedback to field clinicians caring for homeless Veterans, HOMES serves as a key data source for a comprehensive database of information on homeless Veterans called the Homeless Registry.

Scene 2 Scene 2 The Homeless Registry was initiated in 2009 to monitor progress and support the Ending Veteran Homelessness Initiative.



Scene 3

VHA & VBA Databases

Scene 3 VHA & VBA Databases

VHA and VBA administrative databases provide data to the Homeless Registry. Diagnostic codes, workload information, and benefits information are integrated into each Veteran’s Registry record.



Scene 4 HOMES

Scene 4 HOMES

HOMES data is combined with other data sources to provide a rich summary of services and benefits for each Veteran in the Homeless Registry.

Scene 5 Veteran Profile

Scene 5 Veteran Profile

The Veteran Profile provides a single screen “snapshot” of each Veteran in the Registry. Among other items, the Veteran Profile displays each Veteran’s most recent services, diagnostic information and housing status.

Scene 6 Homeless Services Data Cube

Scene 6 Homeless Services Data Cube

The Homeless Services Data Cube is the main method for viewing Homeless Registry data. It contains a series of reports (briefing books) with program specific metrics.

Scene 7 Performance Measurement, Case and Management Reporting

Scene 7 Performance Measurement, Case and Management Reporting

Homeless Registry data are used to provide feedback about program processes and outcomes that are identified as performance measures by VA Central Office. Those measures identify program areas targeted for improvement. Management reports, also known as “dashboards” provide concise data summaries to program leaders to assist in policy decisions.





Image ID Image Alt Text Image Long Description 01_004a.png A network server for the Homeless Registry is the main hub

surrounded by satellite data collection points shown as manila folders

01_004b.png Ending Veteran Homelessness Initiative on a 3-‐ring binder spine

01_004c.png A flow chart showing the VHA & VBA Databases and HOMES providing data to the Homeless Registry, informing Veteran Profiles, the Homeless Services Data Cube, and Performance Measurement, Case and Management Reporting. Highlighting VHA & VBA Databases

01_004c.png A flow chart showing the VHA & VBA Databases and HOMES providing data to the Homeless Registry, informing Veteran Profiles, the Homeless Services Data Cube, and Performance Measurement, Case and Management Reporting. Highlighting HOMES

01_004c.png A flow chart showing the VHA & VBA Databases and HOMES providing data to the Homeless Registry, informing Veteran Profiles, the Homeless Services Data Cube, and Performance Measurement, Case and Management Reporting. Highlighting Veteran Profile

01_004c.png A flow chart showing the VHA & VBA Databases and HOMES providing data to the Homeless Registry, informing Veteran Profiles, the Homeless Services Data Cube, and Performance Measurement, Case and Management Reporting. Highlighting Homeless Services Data Cube

01_004c.png A flow chart showing the VHA & VBA Databases and HOMES providing data to the Homeless Registry, informing Veteran Profiles, the Homeless Services Data Cube, and highlighting Performance Measurement, Case and Management Reporting

Developer Notes

Create an interaction with introductory images as requested in Scenes 1-‐3. Scenes 4-‐8 move focus through on-‐screen text in sync with narration. Create a large image and zoom in on the topics as they are discussed... a pan & scan type of animation.



Data in HOMES: Knowledge Check Screen ID 01_005.htm Screen Type Main Page 6 of 61


Scene 1 Read the following questions and select the best answer(s) for each, then submit your responses to see how you scored.

Scene 1

Scene 2 1. Which of the following data collection efforts contribute data to the Homeless Registry? Select all that apply.

A. HOMES B. Veteran Profile C. Homeless Services Cubes D. Legacy Homeless Data

[Feedback for correct]

Well done! Options A and D are correct. Both provide data into the Homeless Registry.

Scene 2



[Feedback for incorrect]

The answer is incorrect. Options A and D are correct because they contribute data into the Homeless Registry while B and C are both outputs from the Homeless Registry.

Scene 3 2. Which of the following are data sources monitored within HOMES? Select all that apply.

A. Housing and Urban Development VA Supported Housing (HUD-‐VASH)

B. Healthcare for Homeless Veterans (HCHV) C. Grant and Per Diem (GPD) D. Homeless Services Cube Compensated

[Feedback for correct]

Well done! Options A, B, and C are correct. Each one is a data source to HOMES.

[Feedback for incorrect]

The answer is incorrect. Options A, B, and C are correct. Each one is a data source to HOMES.

Scene 3



Image ID Image Alt Text Image Long Description knowledge_check.jpg Form with pencil filling in circles

Developer Notes

Create an interaction with two knowledge check questions. No reset. No restriction.



Data in HOMES: Summary Screen ID 01_006.htm Screen Type Main Page 7 of 61


Scene 1

Scene 1 This lesson showed how the data collected by VA specialized homeless program field clinicians through HOMES fit into the “big picture” with respect to use of data by the VA homeless programs. HOMES is one of the key sources of information in the Homeless Registry. It allows program managers at all levels to make informed decisions about the provision of services to homeless Veterans.

Now that you have completed this lesson, you should be able to identify how data collection efforts in the VA Homeless Programs contribute to the Homeless Registry.



Image ID Image Alt Text Image Long Description lessonSummary.png Lesson Summary: a Veteran and his daughter

hanging an American flag

lessonSummaryb.png Several HOMES representatives taking notes Developer

Notes Create an interaction where the on-‐screen text and image are in sync with narration.

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