Our Company Corporate History New Services Meet The Team What Lies Ahead

IT 6683: Research Project7/5/15Heather Henderson1IT Managers Toolkit

Welcome. Im Heather Henderson and today I want to discuss my research project. This project is designed as the final research project for IT 6683: IT Management instructed by Professor Richard Halstead-Nussloch. It is an IT Managers toolkit which will be utilized referentially throughout my IT career, and ultimately in a role as an IT manager.1

7/5/15Heather Henderson2Note. Visual, comic representation of Dilbert (Scott Adams, Inc.) as IT tech using tools to understand his managers mind. Retrieved from Suderman Solutions by Jeff Suderman, 2015. Retrieved http://jeffsuderman.com/developing-high-performing-employees-the-702010-model

Having the Proper ToolsProvides Greater Insights

Suderman, J. (2015, February 10). Developing High Performing Employees: The 70:20:10 Model. Retrieved June 20, 2015, from http://jeffsuderman.com/developing-high-performing-employees-the-702010-model.

This Dilbert cartoon highlights IT professionals trying to utilize their personal tools in understanding the mind and processes of their IT managers. My hope hop is that by utilizing specific tools, there will be clarity in my processes that inform the IT professionals with which I work.2

Project IntroductionPath Chosen & Why7/5/153Heather Henderson

7/5/15Heather Henderson4Note. Visual representations of a qualitative approach to research. Reprinted from Five Steps to Conducting Qualitative researh by Sarah Brown, UTH Mag, 2015. Retrieved file: http://uthmag.com/five-steps-conducting-effective-qualitative-research/Methodology

CUCUEUEU

Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/4

Methodology5-Step Qualitative approach7/5/15Heather Henderson5

Research Question: What tools are needed to develop a useful IT Managers Toolkit specific to IT Security and how will they be arranged in a meaningful way as a long-term format?Research Sourcing: The most beneficial tools are accessed and assessed through online research, class interactions, and textbooks.Data Collection: As data are collected through the selected resources, a qualitative evaluation must take place to determine how this information will have a useful and long-range impact.

Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/5

Methodology (cont.)5-Step Qualitative approach7/5/15Heather Henderson6

Analyze & Generate Results: The tools collected are then assembled topically in a webpage.Evaluate Results & Make Conclusion: Once the webpage begins to take shape, it is important to edit the content and explore navigation for usefulness.

Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/

6

7/5/15Heather Henderson7Note. Visual, comic representation of and IT manager struggling to understand the language of his technology staff. Retrieved from Daily Dilbert by Scott Adams, 2011. Retrieved http://dailydilbert.tumblr.com/CUCUFindings

Understanding the language and processes of IT is important!

Adams, S. (2011, May 20). Daily Dilbert. Retrieved June 21, 2015, from http://dailydilbert.tumblr.com/7

Findings Toolkit

7/5/158Heather Henderson

H.N.Hendersons IT ManagersToolbox DesignProject research has revealed a webpage will provide the most easily accessible and updatable format for the toolkit

Findings Toolkit

7/5/159Heather Henderson

H.N.Hendersons IT ManagersToolbox Design

The tools selected are edited to those most useful throughout an IT professionals career, as well as an IT manager specifically.

7/5/15Heather Henderson10CUCURECOMMENDATIONS

To insure the quality management of IT, the IT Managers Toolkit must be established with resources that reflect current industry standards and established practices for IT management professionals. There are key points of emphasis to be included in the toolkit. Customer focusLeadershipInvolvement of peopleProcess approachSystem approach to managementContinual improvementFactual decision-makingPositive supplier relations (Chambers, 2015)

IT Quality Management. (2015). Retrieved June 21, 2015, from http://www.chambers.com.au/glossary/quality_management.php10

VALUEToolkit & Career7/5/15Heather Henderson11

7/5/1512Heather Henderson

VALUETOOLKIT & EDUCATION

REFERENCES7/5/15Heather Henderson13

Adams, S. (2011, May 20). Daily Dilbert. Retrieved June 21, 2015, from http://dailydilbert.tumblr.com/Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/Halstead-Nussloch, R. (2015). IT6683: Management of Information Technology Class Hangout & Slides. Retrieved June 18, 2015 [Class Handout].Henderson, H. (2015, June 4). Security Management Tools. Retrieved June 21, 2015, from https://hnhendersonitprofessionaltoolkit.wordpress.com/welcome-to-h-n-hendersons-it-manager-toolkit/tools/security-management-tools/IT Quality Management. (2015). Retrieved June 21, 2015, from http://www.chambers.com.au/glossary/quality_management.phpSuderman, J. (2015, February 10). Developing High Performing Employees: The 70:20:10 Model. Retrieved June 20, 2015, from http://jeffsuderman.com/developing-high-performing-employees-the-702010-model

The references listed here are sources used to complete this outline within the slides. For a complete list of references used in this project, access the IT toolkit or the accompanying final research report.13

Acknowledgements7/5/15Heather Henderson14

I would like to thank Professor Halstead-Nussloch for provide direction and useful content through course materials and class meetings that have all aided in my research work.

I would also like to thank the students engaged in the Management fo IT course who interact on the discussion board and in the class both online and in-class.

Visit my toolkit at H. N. Henderson's IT Manager Toolkit

The acknowledgements here are evolving as the research for this project continues.14