…continued on page 3

April 2016

Take 5

Mark Cole, HLP EVP and Chief

Strategy Officer, takes a look at the

growing number of new partnerships

Page 2

19 of 20

In one of the broadest deployments

of HLP technology, US Bancorp has

agreed to use HLP throughout its

loss mitigation operations

Page 3

Stepping Up

One of the nation’s largest non-bank

mortgage servicers, Ditech, is

significantly expanding its use of HLP

Page 4

Freddie Mac Selects HLP to Manage Data, Improve Technology For Borrower Help Centers; Counselors to Get New Tools

HLP and Freddie Mac are entering a new phase in their efforts to

help families achieve homeownership.

Freddie Mac announced on April 6 that it’s agreed to use HLP’s

technology platform to track and manage data for its Borrower

Help Centers nationwide, as well as provide other new capabilities

that will enable Freddie and nonprofit credit counseling agencies

be more effective in helping families that want to purchase a home.

By adopting HLP’s technology, Freddie Mac’s Borrower Help Centers and Borrower

Help Network will be able to share information and interact with mortgage lenders on a

secure platform. The collaboration between Freddie Mac and HLP will help non-profits

reduce costs, assist more clients, and affirm the housing counselor’s role as a critical

bridge between the borrower and the lender, or in the case of loss mitigation, the

borrower and the servicer.

“Our Borrower Help Centers and Network are on the housing industry’s front lines,

working with families in local communities. This strategic investment underscores our

commitment to help housing counselors prepare more borrowers for sustainable home-

ownership. It also further demonstrates our conviction that HUD-approved counseling

agencies are a very important gateway to homeownership for America’s families

today,” said Danny Gardner, vice president of Affordable Lending and Access to Credit

at Freddie Mac.

“This initiative will bring HLP’s proven experience and technology to the origination

market to create a community that is working together to help more families achieve

their dream of homeownership. Our platforms are the industry standard for enabling

consumers, counselors and mortgage companies to work together in a transparent,

scalable and secure manner.” said Cam Melchiorre, HLP’s chief executive officer.

Freddie Mac has 13 Borrower Help Centers in Arizona, California, Florida, Georgia,

Illinois, Michigan, Nevada, New York, and the Washington, DC metropolitan area.

Why are so many organizations creating new partnerships with HLP?

Compliance, cost and customer experience are the three

biggest reasons, with compliance often at the top of the

list. With the increase in government oversight, HLP offers

a secure platform that helps companies meet a wide range

of regulations. Industry appreciates the reliability of our sys-

tems and values the compliance tools that are embedded

into our technology. Our proven record of success over the

past six years is leading many companies to expand HLP

systems usage throughout their operations.

What are the other reasons?

Companies, GSEs and housing counseling agencies

choose to work with us because we’re fast, transparent

and effective at creating solutions—and that provides a

better experience for their customers. Many mortgage

companies, in particular, are placing a higher premium

now on their customer’s experience to build loyalty and

retain market share. They are looking more closely at their

brand and deciding that HLP is one way they can work

closer with their customers to achieve the best possible

outcomes.

Do the new partners place a high value on collaboration?

Yes, and this is a feature that differentiates us from any

competitor. We connect all the stakeholders—consumers,

attorneys, housing counselors, mortgage servicers and

originators—to exchange information and solve problems.

Most other technology platforms don’t offer the ability for

these groups to collaborate, often leaving consumers frus-

trated and discouraged. It helps achieve our goals for the

consumer and enables the mortgage industry to accom-

plish its business goals.

What innovations are you coming up with to help consumers and the industry?

Our newest service, HLP.guru, is a cutting edge app that

prepares consumers to become homeowners. It provides

them with practical tools to work on their credit scores and

borrowing capacity, manage an individualized action plan,

get help from a housing “guru” and assemble a home buy-

ing team. This tool will help many consumers overcome

the obstacles that are preventing them from realizing their

dream of homeownership.

How else are you helping counselors?

Counseling agencies are under tremendous financial pres-

sure and need to be more productive with their limited

resources. Rather than spending money to maintain their

own software or systems, it’s less expensive and more

productive for many to use our case management system.

HLP enables them to exchange data and information in a

secure environment. For those nonprofits that are growing,

our software-as-a-service provides counseling agencies

with the ability to scale their operations.

Mark Cole, HLP executive vice president and chief

strategy officer, analyzes the reasons behind recent

partnerships between HLP and a variety of housing

organizations nationwide.

In one of the broadest deployments of HLP’s technology

platform to date, US Bancorp has agreed to use HLP

throughout its loss mitigation operations nationwide,

enabling it to streamline communications and document

exchange for homeowners and HUD-certified nonprofit

housing counselors that represent them.

With the US Bancorp agreement, HLP now provides its

technology to 19 of the nation’s 20 largest mortgage

servicers. US Bank Home Mortgage, the company’s mort-

gage unit, is one of the largest servicers of home loans

in the United States, servicing approximately $300 billion

of mortgages.

HLP will be the preferred channel for the nation’s fifth

largest bank for the submission, review and disposition of

foreclosure alternative packages, including documents and

communications for the various state foreclosure mediation

processes. In, addition, US Bancorp will give consumers the

option of submitting documents and communicating via

HLP’s consumer-direct portal, homeownerconnect.org

“The mortgage foreclosure crisis established HLP as a

national communication utility for communications and

document exchange in the loss mitigation process,”

said Cam Melchiorre, HLP’s chief executive officer. “Yet,

despite a normalizing market and major improvements in

default frequency and severity, its attributes of supporting

transparency, accessibility, efficiency, security, traceability,

inclusiveness and regulatory compliance resonate with all

constituents in the residential mortgage finance industry.”

HLP will be the preferred channel for the nation’s fifth largest bank for submission, review and dis-position of foreclosure alternative packages.

…continued from page 1

Through these centers, Freddie Mac supports the work of

leading nonprofit counselors to help prepare prospective buy-

ers for homeownership and help struggling borrowers with

Freddie Mac-owned mortgages avoid foreclosure.

The new wide-ranging, three-year agreement with HLP includes

several phases. The keystone of the Freddie Mac modern-

ization initiative is a dedicated software-as-a-service (SaaS)

based platform that will provide the participating Borrower Help

Centers with new tools to work with consumers, connect with

lenders and share sensitive data in a secure environment. By

allowing all of the parties to work together more transparently,

the platform can help reduce technology requirements, lower

costs, and enable counselors to spend more time working with

potential borrowers.

The rollout will begin by connecting counseling agency case

management systems with the platform to streamline and auto-

mate several key processes, such as collecting, analyzing and

reporting client data, assessing client readiness to buy a home,

and referring clients who are ready for successful homeowner-

ship to lenders, seamlessly.

The new platform will also result in greater data standardization

and more efficient integration between Freddie Mac and the

Borrower Help Centers and Network. Additional capabilities

that integrate the platform with existing lender data systems

will be launched later in 2016.

US Bancorp Chooses HLP for Wide Range of Loss Mitigation Cases

mark.cole@hlp.org | 202.803.7933 | 100 International Drive | 23rd Floor | Baltimore, Maryland 21202

CityVision Service Expansion

Tied to HLP Case

Management System

CityVision Services, Inc., a nonprofit dedicat-

ed to eradicating housing discrimination, has

agreed to deploy HLP’s Case Management

system for their work. The organization, based

in Texas, is preparing to expand nationally and

has selected HLP’s technology to help them

manage their growth.

HLP’s case management system will provide

CityVision with a secure, reliable solution that

also meets compliance demands while lower-

ing costs. As the organization expands, HLP’s

technology will help them efficiently track,

work and resolve new cases.

Ditech Taps HLP to Aid Distressed HomeownersDitech Financial, one of the nation’s largest non-bank mortgage servicers, has

agreed to significantly expand its use of HLP to aid its efforts to help home-

owners facing financial hardships.

The new agreement calls for Ditech to submit all loans involving foreclosure

prevention to HLP, as well as those involving foreclosure mediation and loss

mitigation. Until now, Ditech has only submitted a limited number of foreclo-

sure prevention cases for select investors. Ditech services approximately

2.1 million mortgage loans nationwide.

“We are thrilled to be a part of Ditech’s efforts to improve the experience

of distressed homeowners seeking foreclosure alternatives with the help

of HUD-approved nonprofit housing counselors,” said Cam Melchiorre,

HLP chief executive officer. “Ditech’s strategy to embrace this important

segment of housing advocacy speaks to the growing significance of

housing counselors in helping consumers obtain and retain homeownership.”

Mark Cole, HLP executive vice president and chief strategy officer, says the

Ditech agreement is an example of how servicers are collaborating to find

better solutions for their customers. “Working closely with counseling agen-

cies and attorneys significantly improves the homeowner’s chances for a

successful outcome.”

In addition to its new agreement, Ditech has been working more closely with

HLP on new mortgage origination initiatives. In December, the company

sponsored an event in Oakland aimed at helping African-American and

Hispanic homeowners learn how to become homeowners. The event

involved Freddie Mac, HLP and the Tim Brown Foundation, a nonprofit

founded by NFL Hall of Famer Tim Brown.

Ditech is also exploring the use of HLP’s new website app, HLP.Guru, to help

generate potential new mortgage loans. The app enables consumers to ad-

dress their credit issues, improve borrowing capacity and work with a housing

counselor, or “guru,” to build a financial plan to homeownership.