HLG-MOS, Nizhny Novgorod, June 2014

Experiences with CSPA

2

CSPA status in Stat Netherlands

– CSPA is rather new …– SN participated in GSBPM, GSIM and CSPA efforts

‐ GSIM sprints 1, 2 & integration V1.0‐ GSIM sprint V1.1‐ CSPA Architecture Sprint‐ CSPA PoC: delivered (wrapped) a service‐ CSPA project 2014: will deliver 3 services

– Some advocates, but general adoption by internal organisation is slow

– SN does not have any CSPA compliant services in production yet

3

No CSPA services yet …

Empty …

4

CSPA is promising, but it does not …

– … help to identify the “right” building blocks– … help solve the conflicts of interest (short – long term)– … help build trust in service providers– … tell us how to change behaviour

– It’s hard to identify the scope and granularity of services– Business process owners have short term interests– Business process owners want total control over their process;

therefor they are reluctant to “outsource” or become dependent on others for the execution of their process

– Business and IT alike need to change (culture, behaviour)– Shared software and services need support

5

Start at the business layer

– Business process developers need to start designing processes in a different way.

– Experience at SN shows that this in itself delivers benefits (MUST: 17.000 hrs rebuild -> 8.500 hrs total redesign)

– For this, process developers need to be re-trained. ‐ GSIM is not the first priority. GSBPM helps, but

learning to think in terms of “standard process steps” is key.

– Re-use of building block “concepts” will help others, but requires change of behaviour: documenting, sharing

6

IT comes next, but can start preparing

– CSPA still allows a lot of freedom, further standardisation is needed for technical platforms and protocols.

– Most NSI’s do have their own infra standards– Most NSI’s (like SN) do not have an orchestration infra– What approach for selecting the services to invest in?

‐ Darwinistic “survival of the fittest”, vs‐ Planned “blueprint”‐ CSPA investor role?

– Despite many attempts (MSIS) software sharing is not a major success …

7

Summary

– CSPA is still rather new– SN is still struggling to understand and find an approach– Many questions still need to be answered, many

obstacles still to be taken, many sceptics to be convinced

– But there is a growing number of people in SN that believe in the potential, and the need for change.

– My advice is to start at the business layer: “business process redesign the CSPA way”.