Hlaa '16 perseverance and careers

Perseverance and Career SuccessOVERCOMING OBSTACLES AND BEING RICHER FOR IT IN DAILY WORK-LIFE AND CAREER

Perseverance and Career Success

Tell you what I’m gonna tell…HR Doctor Heal Thyself!Perseverance 1015 Things Resilient People DoWorkplace application

WORK TIP:

Use T-T-T communication

daily!

25 years in HR, operations & marketing overseeing employment of thousands and NEVER, not once….


BPJ Resume continued …

2013-Present Director Marketing and Customer ExperienceCommunication Service for Deaf, Inc.

2006-2012 Vice President HR & Talent AcquisitionMovers Specialty Services, Inc.

Prior to 2006• VP Organizational Effectiveness & GM• Director Manufacturing Operations• Global HR Director• AVP Employee Relations• Corporate HR Manager

“Seasoned” HR professional…Diversity – Excellence – Change

… did I interview, hire, assist or even know a person who is deaf or hard of hearing!

Perseverance and Career SuccessWhere were they?!

• Approximately 15% of American adults (37.5 million) aged 18 and over report some trouble hearing.

• One in eight people in the United States (13 percent, or 30 million) aged 12 years or older has hearing loss in both ears.

• About 2 percent of adults aged 45 to 54 have disabling hearing loss.

• The rate increases to 8.5 percent for adults aged 55 to 64.

Summary health statistics for U.S. adults: National Health Interview Survey, 2012. National Center for Health Statistics. Vital Health Stat 10(260). 2014. (PDF)

http://www.cdc.gov/nchs/data/series/sr_10/sr10_260.pdf

http://www.cdc.gov/nchs/data/series/sr_10/sr10_260.pdf

http://www.nidcd.nih.gov/health/statistics/pages/quick.aspx%23pdf

Until I did it for me!Perseverance and Career Success

• Tone deaf since child• SSHL (left) 2006• Hearing aids fine until

Spring 2010, then…• Vertigo, balance illness,

major bilateral declines• “Effectively deaf” 7/9/10

“Mr. Jensen is effectively deaf.” Doylestown Hospital-ENT audiology report on 7/9/2010

Ultimate Diversity: Each disability is HUGELY

different from the next Individual uniqueness Job, task, role uniqueness


Fit for duty analysis Interviewing Training Client “shows” Field dispatch EE counseling Meetings

Media, writing Benefits / comp Broker / negotiate Exec coaching MBWA, safety Exec facilitation



Diversity ModelFit for Duty

Learn

Apply

Teach

Learn, apply, teach… Dictation apps Project chat Skype the halls Captel phone Pen, pad and

post-it-note Basecamp Colab

CART / Typwell Cool safety gadgets Sound proof room Leadership issues Meeting protocals Job Skills Training w/

HoH examples


Do your own fit for duty analysis as it applies to your current or ideal job. Write out bullets of your major tasks. Identify 1 item and describe the accommodation you need. Then employ the Learn, apply, teach diversity model.

Application


HR doctor heal thyselfI could not understand people at meetings, so I

created new meeting protocals and employed companywide.

Written agenda and white-boarding during meetingLimit acronyms, face forward, talk one at a time, minimize cross talkAssign note taker and distribute to group (now use Typwell for this)



Perseverance 101Perseverance is steadfastness in doing something despite difficulty or delay in accomplishing success. It is about achieving personal growth by overcoming adversity. It is triumph through battle.

Why are some people are more resilient than others? Perseverance is a process of choices and actions, not a personality trait. People decide and learn to persevere.

There is a direct correlation between personal resilience and career success


Bounce Back

Persist & Endure

Achieve Success

Be Better for It

Path to SuccessPerseverance and Career Success Success

unexpected unwanted unpleasant unsettling unlucky

unhappy unprepared uncharted unrelenting unimagined

Not about broken shoelaces


5 Things Resilient People Do1. Believe success is a choice2. Stare down hard reality3. Find a higher meaning4. Use own pain to heal others 5. Visualize the extraordinary


Perseverance and Career SuccessSuccess is a choice!

We do NOT control the “External” world

All other people Co-workers, boss Time and events Economic pressures Medical diagnoses Weather and seasons Harm and tragedy Hitting the lottery

No Control (External)

Influence (External

)

You (Internal)


Success is a choice!

We DO control the “Internal” self Reactions to Externals Decisions, beliefs &

values Plans (not outcomes!) Self-awareness Desire, passion & energy Skills and learning Behaviors and actions


Influence (External

)

You (Internal)



We can “influence” the external world It is ineffective to

focus on things you do not control

Focus on the External DECREASES Influence

Focus on the Internal INCREASES Influence


Influence (External

)

You (Internal)



Write two lists on your current challenges at work

I do NOT control:• That I’m deaf now• People who don’t get

it• Lips I can’t read• Crappy captions• Employment bias

I DO control:• How I communicate• Networking for help• My personal

integrity• Learning new skills• Advocacy (e.g.

CSD)


5 Things Resilient People Do1. Believe growth is a choice2. Stare down hard reality3. Find a higher meaning4. Use own pain to heal others 5. Visualize the extraordinary


Stare down hard realityA. The optimism trapB. Inventory cold hard factsC. Grieve with passion


Resilient people keep things real We are hard-wired unrealistic* Optimism: Denial in disguise

* People hugely underestimate chances of getting divorced, losing a job and being diagnosed ill while overestimating personal achievement, family fortune, and life span.

- Time Magazine: The Science of Optimism

The Optimism Trap


I miss things and don’t know when I doGet exponentially less informationI feel isolated; talk to less peopleInterpreting visual cues is exhaustingPrejudice at work is a real thing against Deaf and HoHMy boss doesn’t understand!Depleting all my money

Inventory Cold Hard FactsPerseverance and Career Success

Holding back is unhealthy Sharing pain helps you & others Process toward healing

“Sadness, anger and depression are sane reactions to great loss. Grieving is a healthy process with stages

that should be experienced, not denied.”

- Coping with Grief and Loss: HelpGuide.org

Grieve with PassionPerseverance and Career Success

Resilient people know that pain instructs and insist to find lessons through their plight. They are convicted toward a higher purpose in suffering. They simply believe that hurt means more.

Find a Higher Meaning


Learned a new worldAdvocate with CSDKnow great new tools Insight into human behaviorBetter listener via captions Keener of others’ true feelings

Find a Higher Meaning

“Adversity introduces a man to himself.”—Anonymous

New friends who understand Inspired by champions Better at sharing my heart Closer to my children Higher vocation and aspirations Stronger professional network


Write your own list of lessons learn, new tools and methods for collaborating with others, or desirable outcomes that actually occurred as a result of your difficulty.

Caution: List only firm convictions, facts or actual events. This is not a wish list or ambiguous hope that something good will come. It must be real.

Application


You are uniquely qualified Pain instructs far more effectively than positives Pain creates action; satisfaction breeds sloth What are your most powerful “pain-connects”? Seek out ways to help

Use Pain to Heal Others

“You may not realize it when it happens, but a kick in the teeth may be the best thing in the world for you.”

—Walt Disney


Learn, apply teach (diversity model) is my daily mantra

Created diversity model and employed it Started new blog & speaking service Contacted HLAA / ALDA Implored “Real About Diversity” to HR groups Joined CSD, hired others facing similar challenges Created this presentation!

Use Pain to Heal Others


Write a list of attributes that make you uniquely qualified to assist others who share your pain; then write second list of actions you can take to reach out to them. Then do it!

Application


Visualization techniques (as in athletes) Imagine specifically “Dream job moment” Set concrete goals for future

Visualize the Extraordinary

Imagine a future of happiness and accomplishment beyond your current struggles. Describe your vision of triumph at its optimal peak. Be very specific and write it down. Use pictures! Dream BIG!

ApplicationPerseverance and Career Success

1. Believe growth is a choice2. Stare down hard reality3. Find a higher meaning4. Use pain to heal others5. Visualize the extraordinary

5 Things Successful People Do

“Show me someone who has done something worthwhile, and I will show

you someone who has overcome adversity.” —Lou Holtz

Be Inspired Every Day!


Hlaa '16 perseverance and careers

Leadership & Management

Transcript of Hlaa '16 perseverance and careers