HKJC AR 7/21 corporate · Launching football bettingHow to prepare 10,000 employees, many of them...
Transcript of HKJC AR 7/21 corporate · Launching football bettingHow to prepare 10,000 employees, many of them...
Sound corporate management is the glue that holds the
Club together and ensures all divisions get on with their
jobs. Hiring and training for football betting presented a
major challenge for the Club this year. As turnover in our
racing business continued
to slip, we endeavoured
to protect staff jobs and
find ways to further
increase productivity and
cut costs. We tried to do
things differently by
creating cross-divisional
teams to look into better
ways to run our business. And through our highly
popular Corporate Wellness campaign, we continued
to keep Club staff healthy and safe.
CORPORATEMANAGEMENT
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Jul 03Launching football betting How to prepare 10,000employees, many of them part-time and without prior footballbetting knowledge, for the launch of a totally new service andproduct line? How to ensure the football betting systems andservice would match up to the high standards and reliability ofthe Club’s horseracing and Mark Six services? And how toaccomplish this in just four months, in the midst of the SARScrisis, without disrupting existing operations? These were thechallenges confronting the Club in the run up to the 1st Augustlaunch of regulated football betting. • The solution lay in careful
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planning, close teamwork, a programme of intense developmentand testing of the Club’s betting systems, and exhaustiverehearsals of procedures. And for staff, a tailor-made self-learning programme, “Premier League Learning”, providedfull coverage of new products and service standards as well asthe Club’s Responsible Gambling Policy. • The result was thesmooth roll-out within weeks of Government’s decision toauthorise football betting.
Sep 03Corporate Wellness
As the Club looks to its employees for ever-higher levels of performance, so we appreciate
our responsibility for their welfare and well-being. The Corporate Wellness campaign is one
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such initiative. This year’s campaign enabled over 1,400 employees to participate in self-
development, health and fitness programmes.
Health and safety are particularly important in the Club’s stables and catering
environments. The Racing and Membership Services Divisions both have dedicated working
committees to maintain standards and raise safety awareness. Indeed, Racing succeeded in
reducing the number of work-related injuries by 26% in 2003, and cut the number of days
lost due to work-related injuries by 53% over the same period.
Oct 03Protecting employment, securing our future
This year, the Club implemented pay cuts of 8-10% for management-grade employees, while
end-of-year payments for non-management grade employees ceased beginning in October
2003. We believe these, together with on-going productivity measures, are the best means
to protect employment, maintain our commitment to charity, and finance the business
development that will ultimately guarantee the Club’s long-term success. In this we have
been greatly encouraged by the support of staff and their continuing commitment to higher
levels of performance and productivity.
Reflecting the importance the Club attaches to people management and development, a
new Stewards Human Resources Committee, headed by the Chairman, was created in May 2004.
Reviewing our supply chain and stables operations
The Club increased its operational efficiency through a number of initiatives during the year.
For example, a review of supply chain management and purchasing strategy was conducted
with the objective of obtaining better value from high-value and high-volume purchases. In
the stables, a review was conducted in conjunction with trainers and staff with the aim of
helping trainers run their stables with greater flexibility and efficiency.
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Supporting the development of equestrian sports in mainland China
Mainland China is fast developing its competitiveness in equestrian sports. The Club has long
supported China’s aims, providing advice and training, and supplying retired racehorses. This
year, the Club exported 101 retired racehorses to three provinces and provided blood testing
for the fifth National Speed Racing Championship in Wuhan.
Dec 03
0 5,000 10,000 15,000
03/04
02/03
01/02
00/01
99/00
25,00020,000
STAFF COUNT
Full-time staffPart-time staff
4,204
4,204
4,223
4,224
4,143
17,447
14,152
13,971
13,950
14,737
Team building The challenges of introducing newproducts and improving productivity call for exceptionalteamwork and strong leadership. This year, variousdivisions launched individual “change management”initiatives. Strategic Purchasing’s “Leading Change andTeam Alignment” workshop and Finance’s “PersonalDevelopment Workshop” were two successful examples.
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Feb 04Corporate citizenship In keeping with our commitment tocharity, the Club seeks to play an active role as a responsiblecorporate citizen, with staff encouraged to get personallyinvolved in community affairs. This past winter, for example,they volunteered to serve as Goodwill Ambassadors, bringingcomfort and cheer to residents of the Healthy Village ElderlyProject in North Point. • The Club is also playing its part indeveloping Hong Kong’s education and skills base. This year,we were the main sponsor of the Hong Kong ManagementAssociation Award for Excellence in Training and the leadorganiser of the 2003 Quality Improvement & ExperienceSharing Convention. And, in support of the Vocational TrainingCouncil's new Higher Diploma in Entertainment BusinessOperations, we will be opening our doors to visiting studentswho seek insight into the operations of Hong Kong’s leadingprovider of sporting entertainment. • This year, the Club washonoured to be awarded the Caring Company Logo, and to beone of 20 recipients of the Fighting SARS Award, in recognitionof its work during last year’s public health crisis.
SARS
Club Chairman Ronald Arculli and ChiefExecutive Lawrence T Wong pay a ChineseNew Year visit through the GoodwillAmbassador community outreach programme.
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Board of Stewards
Chief ExecutiveLawrence T Wong
Executive Director, FinancePaulus S Lee
Executive Director, RacingWinfried Engelbrecht-Bresges
Executive Director, BettingHenry S K Chan
Executive Director, Membership ServicesBilly K C Chen
Executive Director, Charities andCorporate SecretariatWilliam Y Yiu
Executive Director,Corporate DevelopmentKim K W Mak
Executive Director,Information TechnologySteve W Beason
Executive Director, Security and Corporate Legal ServicesTimothy P McNally
HONG KONG JOCKEY CLUB ORGANISATION
Finance, Treasury
Racing Registry; Handicapping, Race Planning and International Racing; Racing Operationsand Equestrian; Racing Laboratory; Veterinary Clinical Services, Veterinary Regulationand International Liaison; Racing Control; Apprentice Jockeys’ School; Property
Betting Services & Systems, Customer Management, Interactive Services, Telebet,Betting Services (On-Course), Betting Services (Off-Course), Football Betting
Membership Services, Hospitality Services (Clubhouses & Racecourse Catering)
Charities, Corporate Secretariat, Audit, Jockey Club Kau Sai Chau Public Golf Course
Corporate Marketing, Market Research and Planning, Broadcasting Services, PublicAffairs, Strategic Purchasing and Administration, Human Resources, External Relations
Systems Development, IT Architecture, IT Infrastructure, IT Quality Control,IT Operations, IT Business Planning
Security (Data, Investigations, Operations, Integrity Services),Corporate Legal Services
Apr 04Providing employment for Hong Kong
This year’s Job Fair saw 1,150 full-time and part-time staff
recruited. Like the May 2003 Job Fair, which recruited
4,000 full-time and part-time staff, many of the new
positions were created to serve football betting customers.
The Club is one of Hong Kong’s largest employers, with
4,204 full-time and 17,447 part-time employees. The Club is a
strong supporter of equal opportunities employment, this year
organising two recruitment days for graduates of the
government’s “Re-employment Training Programme for the
Middle Aged”.
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MIS
Mercury
Awards
Jun 04An award-winning year The hard work and achievements ofour employees were honoured in many fields. To mention just afew: the IT Division was Hong Kong’s only winner of theprestigious MIS Innovation Award, for its successful upgrade ofthe Club’s desktop PCs; Public Affairs received a Gold award inthe US Mercury Awards for the 2003 Annual Report; Treasurywas awarded Asian Investor magazine’s Institutional Investor ofthe Year 2004 award for outstanding achievements in fundmanagement; and “Premier League Learning”, Betting’sprogramme to prepare 10,000 frontline employees in just fourmonths for the launch of regulated football betting, washonoured with the Hong Kong Management Association’s Goldaward for Excellence in Training. “Premier League Learning” andthe Certificate Programme in Racehorse Management were alsoawarded Excellence in Practice Citations by the AmericanSociety for Training and Development.
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