History Started as a phone message service in 1907 and developed into a shipping and receiving...
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![Page 1: History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically.](https://reader036.fdocuments.net/reader036/viewer/2022062407/56649d775503460f94a59012/html5/thumbnails/1.jpg)
History•Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930•In 1952 it began to expand geographically•In 1991 developed a customer service focus•Electronic clipboard•In 2000 – e-Ventures•Acquisition of Mail Boxes Etc
![Page 2: History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically.](https://reader036.fdocuments.net/reader036/viewer/2022062407/56649d775503460f94a59012/html5/thumbnails/2.jpg)
UPS Today• Excellent customer service, up-to-date technology
– Website• Tracking system
• DIAD (Delivery Information Acquisition Device• Customer tailored technology to increase the ease and speed to access tracking info• e-logistics
![Page 3: History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically.](https://reader036.fdocuments.net/reader036/viewer/2022062407/56649d775503460f94a59012/html5/thumbnails/3.jpg)
Industry Analysis• Largest package delivery company and leading global provider of specialized
transportation and logistics services• Supply chain management and e-commerce• CFM – competitive forces model of UPS
– Customers
– Competition
– Suppliers
– New entrants
![Page 4: History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically.](https://reader036.fdocuments.net/reader036/viewer/2022062407/56649d775503460f94a59012/html5/thumbnails/4.jpg)
IT & UPS• Information Technology Governance Committee• UPS online tools• ERM, CRM & e-commerce systems
– Actininc, Celerant Technology and Netsuite Inc.
• 9/11 and safety
• Overall effect of IT on consumers
![Page 5: History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically.](https://reader036.fdocuments.net/reader036/viewer/2022062407/56649d775503460f94a59012/html5/thumbnails/5.jpg)
UPS vs. FedEx• Revenue UPS: ~$30mil vs. FedEx ~$20mil• UPS focus on ground vs. FedEx focus on air and overnight deliveries• FedEx was the pioneer in the incorporation of IT• Wireless handhelds• Strategic alliances• Comparative advantage
![Page 6: History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically.](https://reader036.fdocuments.net/reader036/viewer/2022062407/56649d775503460f94a59012/html5/thumbnails/6.jpg)
S.W.O.T. Analysis• Strenghts• Weaknesses• Opportunities• Threats
![Page 7: History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically.](https://reader036.fdocuments.net/reader036/viewer/2022062407/56649d775503460f94a59012/html5/thumbnails/7.jpg)
Conclusion• Focus on customers• Continuous improvements• Strategic Alliances• Think ahead of technology• IT