Hiring Hacks: How to Improve your Candidate Experience in 2017
-
Upload
greenhousesoftware -
Category
Recruiting & HR
-
view
531 -
download
3
Transcript of Hiring Hacks: How to Improve your Candidate Experience in 2017
![Page 1: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/1.jpg)
Greenhouse + Talent Board
How to Improve your Candidate Experience in
2017
![Page 2: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/2.jpg)
What’s Greenhouse? Greenhouse is an end-to-end solution that optimizes your entire recruiting process1. Talent is critical for building
outstanding companies
2. World-class recruiting requires focused effort across your entire organization
![Page 3: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/3.jpg)
Webinar TipsYou can connect to audio using your computer’s microphone and speakers. Or, you may select “Use Telephone” after joining the Webinar All lines will be muted to avoid background noise You can ask questions at any time by typing them into the Questions Panel
![Page 4: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/4.jpg)
Today’s Moderator
Casey Marshall Greenhouse
linkedin.com/in/caseymarshall
![Page 5: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/5.jpg)
Speaker Highlights
Kevin GrossmanVice President @ Talent Board
linkedin.com/in/kevinwgrossman
Katie DiCioccio Associate Recruiter @
Greenhouselinkedin.com/in/kdicioccio
![Page 6: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/6.jpg)
Understanding Candidate Experience
![Page 7: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/7.jpg)
• Customer-Focused Culture • Candidate Respect• Communication and Feedback• Tailored Communication• Candidate Empowerment• Hiring Managers and Recruiters• Interview Training• Onboarding and Beyond
Definition
Definition and Delivery of a Premier and Benchmarked Candidate Experience
![Page 8: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/8.jpg)
Make Data Your Friend
![Page 9: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/9.jpg)
• Continuously ask candidates for feedback
• Measure candidate response to recruitment marketing
• Include open-ended survey questions • Have recruiters rate hiring managers • Survey candidates at every point
(whether hired or not) • Have candidates rate recruiters • Conduct an anecdotal business impact
analysis • Invite candidates to go on Glassdoor • Regularly review Glassdoor and similar
ratings
Data, Data, DataThe Measurements that Quantify the Delivery of a Positive Candidate Experience
![Page 10: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/10.jpg)
The Business Impact of Candidate Experience
![Page 11: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/11.jpg)
Business ImpactSix years of CandE Awards research conclusively demonstrates the potential impact
![Page 12: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/12.jpg)
How to Make the Business Case
![Page 13: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/13.jpg)
• The Business Value• The Cost of Not Taking Action• The Alignment of Strategic
Goals• The Consumer Candidate
Viewpoint
Business Case
The Business Case for Delivering a Positive Candidate Experience
![Page 14: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/14.jpg)
Greenhouse’s Approach to Candidate Experience
![Page 15: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/15.jpg)
1. Run candidate survey2. Track your progress3. Take comments, not just data into
account4. Always be willing to iterate and
improve• Authentic• Timely• Transparent• Setting up for Success
Areas of Focus
Key initiatives to provide top notch Candidate Experiences
![Page 16: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/16.jpg)
• Nine question survey• Automatically sent after a candidate exits our process• Five Point scale from Strongly Disagree- Strongly Agree• Candidates can add comments• Results can be pulled in a Greenhouse report that compares to customer averages
Greenhouse Software Candidate Survey
![Page 17: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/17.jpg)
Greenhouse Recruiting KPI’sDo we have a positive candidate experience?
With 95% “Strongly Agree” or “Agree” we were pleased to have surpassed our customer benchmark of 73% and our team goal of 90%.
![Page 18: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/18.jpg)
Common Pain-Points We Heard
![Page 19: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/19.jpg)
Pain-Point #1
“I still don’t know what Greenhouse looks like.”
![Page 20: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/20.jpg)
Solution #1
“I still don’t know what Greenhouse looks like.”
We now start each interview with an office tour and product demo.
Setting up for Success
![Page 21: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/21.jpg)
Pain-Point #2
“If an interview ran over... it made the subsequent
interviews start later than scheduled.”
![Page 22: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/22.jpg)
Solution #2
“If an interview ran over... it made the subsequent interviews start later than scheduled.”
Automatically send a 10-minute warning to interviewers using Slack reminders.
Timely
![Page 23: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/23.jpg)
Pain-Point #3
“I was starving by the end of the day!”
![Page 24: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/24.jpg)
Solution #3
“I was starving by the end of the day!”
Our interview rooms are set up with water and snacks!
Setting up for Success
![Page 25: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/25.jpg)
Pain-Point #4
“I felt very cut off once I was rejected.”
![Page 26: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/26.jpg)
Solution #4
“I felt very cut off once I was rejected.”
We offer candidates that were rejected after their onsite to connect with us on a call to share feedback.Transparent and
Authentic
![Page 27: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/27.jpg)
Drilling Down on Candidate Experience
![Page 28: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/28.jpg)
1. Run candidate surveys2. Track your progress3. Take comments, not just data into
account4. Always be willing to iterate and
improve• Authentic• Timely• Transparent• Setting up for Success
Areas of Focus
Key initiatives to provide top notch Candidate Experiences
![Page 29: Hiring Hacks: How to Improve your Candidate Experience in 2017](https://reader036.fdocuments.net/reader036/viewer/2022062522/58d19db81a28ab6f6b8b5259/html5/thumbnails/29.jpg)
Questions