© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.

HIRING AND

COMPENSATION

TRENDS

Randall Micek

Regional Vice President

3

4

Hiring Environment

5

Polling Question

What kinds of workforce challenges are you facing with regard to morale, engagement, productivity of your teams?

A. Keeping employees motivated and engaged

B. Managing WFH environment: burnout, longer hours, voluntary resignations, reduced team capacity

C. How to unplug and detach from work

Morale Has Taken a Hit

Salaries were cut &

no plan for raises39%

Dissatisfaction with management29%

Loss of interest in company26%

47% Heavy workloads &

burnout

Employee morale

has suffered47%

7

Polling Question

In general, how challenging is it for your company to find skilled candidates today?A. Very challenging

B. Somewhat challenging

C. Not at all challenging

D. Not applicable/not looking

Top 3 Hiring Changes Due to COVID-19

42% 54% 42%

Conducted

remote interviews

and onboarding

Shortened the

hiring process

Advertised fully

remote jobs

Workers are Rethinking Priorities

33%

want to pursue

more meaningful or

fulfilling positions

want to work for company

that values staff during

unpredictable times

60%

will prioritize personal

life over job

40%

Windowed Work

Remote Work

12

Polling QuestionHas your company announced it will allow remote work on a more frequent basis post-pandemic?A. Yes, remote work will be allowed on a more frequent basis

B. Yes, but the amount of remote work is based on managers’ discretion

C. No, we will go back to the company’s remote work arrangements pre-pandemic

D. Not sure, they have not made an announcement yet

E. My company doesn’t allow for remote work

Remote Work: How Often?

13%

5%

12%

16%

18%

36%0 days

1 day

2 days

3 days

4 days

5 days

Upgraded Tech

16

Soft Skills• Initiative

• Adaptability

• Problem solving

• Excellent communication

• Virtual collaboration

• Time management

• Empathy

• Maturity

17

Polling Question

What is your greatest staffing challenge right now? A. Hiring skilled professionals

B. Retaining top performers

C. Improving employee morale and productivity

D. Adapting to a fully remote process

Staffing for Business Resilience

Core TeamInterim Workers Consultants

A Larger Candidate Pool

2021 Salary Tables

50th

Candidate: has average experience; has

the majority of the necessary skills

Demand: Moderate

95th

Candidate: has exceptionally strong skills,

expertise and experience, often over and

above what is necessary; has specialized

certifications

Demand: Very High

75th

Candidate: has above-average

experience; has most or all of necessary

skills; may have specialized certifications

Demand: High

25th

Candidate: has little or no prior

experience in the position; still

developing relevant skills

Demand: Low

TITLE 25th 50th 75th 95th

Web Content Coordinator 41,750 50,000 55,000 67,750

Copywriter 60,250 73,000 85,250 110,500

Who’s Hiring Creatives

Sectors

• Healthcare

• Technology

• Manufacturing

• Insurance

• Finance

• Education

Size

• Large firms (1,000+ employees)

61%

Pivoting

resources

to improving

customer-facing

digital interfaces

56%

Changing

business models

to focus on

digital

opportunities

The Digital Experience is Key

• Marketing automation and demand

generation software

• CRM systems

• SEO/SEM tools

• E-commerce platforms

• UX/UI design

• Front-end web development

• AI and machine learning

• Content strategy and copywriting

In-Demand Creative

Emerging Creative Jobs

• Chatbot designer/script writer

• Inclusion and diversity communication specialist

• Immersive technology designer

• Growth/performance marketer

• Online reputation manager

• Service designer

• Virtual event director

Inclusion and Diversity:Good for Business

2021 Salary Tables

50th

Candidate: has average experience; has

the majority of the necessary skills

Demand: Moderate

95th

Candidate: has exceptionally strong skills,

expertise and experience, often over and

above what is necessary; has specialized

certifications

Demand: Very High

75th

Candidate: has above-average

experience; has most or all of necessary

skills; may have specialized certifications

Demand: High

25th

Candidate: has little or no prior

experience in the position; still

developing relevant skills

Demand: Low

TITLE 25th 50th 75th 95th

Office/Facilities Coordinator/Assistant 30,250 34,750 40,250 43,500

Office Clerk 26,250 27,750 30,250 36,000

Admins:

Key to

Business

Continuity

Supporting Remote Teams

Administrative Skills for 2021

Cloud platforms Videoconference Research, design

and marketing

Written/verbal

communication

Hiring in…

• Healthcare

• Telemedicine

• Medical coding

and billing

• Patient services specialist

• Claims processors

• Medical executive assistant

• Call center and customer service

representative/manager

• Executive assistant

• Human resources specialist

• Data entry specialist

• Mortgage assistant

• Receptionist

In-Demand Administrative Positions(Remote or In-Office)

2021 Salary Tables

50th

Candidate: has average experience; has

the majority of the necessary skills

Demand: Moderate

95th

Candidate: has exceptionally strong skills,

expertise and experience, often over and

above what is necessary; has specialized

certifications

Demand: Very High

75th

Candidate: has above-average

experience; has most or all of necessary

skills; may have specialized certifications

Demand: High

25th

Candidate: has little or no prior

experience in the position; still

developing relevant skills

Demand: Low

TITLE 25th 50th 75th 95th

DevOps Engineer 97,000 120,000 143,000 184,750

CRM Technical Developer 93,500 111,500 133,500 156,000

• Software developers

• Extended reality (XR)

developers and network

engineers

• DevOps engineers

• Help desk, user support and

system administration staff

• Data security experts

IT: Making Today’s Businesses Possible

Cloud

computing

Robotic process

automation

AI and machine

learning

Hot Sectors in Tech

• Agile and Scrum

• Cloud tools

• Containerization

• Programming languages

• Scripting languages

• ITIL

• React Native and ReactJS

• Ruby on Rails

• SQL

• Extended Reality (VR, AR,

MR)

Most-Wanted IT Skills and Expertise

Industries That Are Hiring

• Healthcare

• Financial services

• Technology

• Government

2021 Salary Tables

50th

Candidate: has average experience; has

the majority of the necessary skills

Demand: Moderate

95th

Candidate: has exceptionally strong skills,

expertise and experience, often over and

above what is necessary; has specialized

certifications

Demand: Very High

75th

Candidate: has above-average

experience; has most or all of necessary

skills; may have specialized certifications

Demand: High

25th

Candidate: has little or no prior

experience in the position; still

developing relevant skills

Demand: Low

TITLE 25th 50th 75th 95th

Property Accountant 48,500 58,250 70,000 86,000

Credit Manager/Supervisor 59,500 73,250 87,500 116,500

Financial Staff in Times of VUCA

Volatility Uncertainty AmbiguityComplexity

• Accounting manager

• AR/AP specialist

• Controller

• Financial analyst

• Internal auditor

• Loan administrator

• Staff and senior accountant

• Payroll manager

In-Demand Positions for 2021

Corporate and Industry Accounting

Construction Government

NonprofitsManufacturing Trucking, shipping

and logistics

Public

Accounting

Financial

Services

44

Polling Question

Has your company added new benefits or perks since the beginning of the COVID-19 pandemic?A. YES

B. NO

Most Commonly Offered Benefits

55%

63%

54%

59%

68% Health insurance

Life and AD&D Insurance

Paid time off

Retirement savings plan

Dental insurance

44%Remote work options

(separate from stay-

at-home orders)

33%Paid parental

leave

46%Flexible work

schedule

The Most-Offered Perks

26%Employee discounts

(e.g., auto, home,

electronics, etc.)

Our Salary Calculator

roberthalf.com/salary-calculator

Our online Salary Calculator makes it easy

to quickly customize salary data for your city:

✓ Customize salary for experience

level

✓ Offer remote-friendly perks and

health extras

✓ Create a virtual or hybrid

onboarding process

✓ Consider a flexible staffing model

for business resilience

Checklist for Hiring and Retention:

48

Download your free copy today atroberthalf.com/salary-guide.

U.S. HIRING AND

COMPENSATION

TRENDS