HiPath 3000 HiPath AllServe Before You Begin These operating instructions describe the optiset E...

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HiPath 3000HiPath AllServeHicom 150 E/H

optiset E memory

Operating Instructions

Before You BeginThese operating instructions describe the optiset E memory telephone on your HiPath 3000/HiPath AllServe.They describe all functions you can use from your telephone. You may find that some func-tions you wish to use are not available on your telephone. This may be due to one of the following reasons:• The function has not been configured for your telephone - address any questions to

Customer Support.• Your communications platform does not support this function - contact your Siemens

sales representative to upgrade your system.

How to Use these Operating Instructions

Screen Displays

Step by step You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:

Lift the handset (off-hook).

Replace the handset (on-hook).

Conduct a call.

Enter a telephone number or code.

Enter the code.

or Press volume controls on the telephone.

Press the key.

Press the illuminated key.

Press the flashing key.

The option appears on the screen.Press the key to confirm your selection.

Search for an option. Press the keys, until the option appears on the screen.Then press the key to confirm your selection.

Program/Service

Speaker

Start conference?

Display contrast?

The first six lines display data from the telephone direc-tory Æ page 61 or the caller list Æ page 38.

Line 7 displays prompts or acknowledgment messages, depending on the situation.

Line 8 displays functions that you can confirm by press-ing . If the symbol ">" appears on the right, you can press to access further options.

Please dialReturn to held call? >

2

The optiset E memory Telephone and Key Module

Keys fortelephonesettings

display,8 lines with24 characters per line

KeypadHand-set

Key forconfirminga function

Key field -

programmablekeys

Speakerfor open listening and ring tones

optiset E key modulewith programmable keys

Fixedfunction key:Release

Microphone for speakerphone mode

Keys forscrolling to functions

Keypad with special keys for theelectronic notebook (ENB)

Key field - fixed function keys:Program/ServiceRedialMute or InternalSpeaker

LEDs

3

Important Notes

CE Mark

Environmental label

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories Æ page 101. Using other acces-sories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any prob-lems, contact System Support.

Never allow the telephone to come into contact with staining or aggres-sive liquids such as coffee, tea, juice, or soft drinks.For information on telephone maintenance Æ page 103.

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified en-vironmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

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Accessing Functions

Step by Step

Accessing Functions

... InteractivelyYou can select some function while the telephone is idle, for example:

Use to scroll to a function and press to execute it.

You can select other functions directly depending on the situation. Example: You call a number, but the line is busy:

Press to confirm.

or


... Via the Program/Service MenuFirst press the "Program/Service" key. You then see a list of selection options, such as: "#0=Reset services" Æ page 72.

Press the key


or

Enter the code directly.The Quick-Reference Operating Instructions contain a list of codes. However, they are also displayed on screen along with the corresponding function.

... With Function KeysIf you saved a function on a key Æ page 55, you can ac-cess it directly as follows :

Press the Mute key to execute the function.

Forwarding on

Callback

Send message

Program/Service

#0=Reset services?

5

Accessing Functions

Functions You Can Use

Basic and Enhanced FunctionsYou can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.

Additional Team and Executive/Secretary FunctionsÆ page 82f.To help working and project groups work together more efficiently, the ser-vice technician can configure a variety of team functions, depending on your preferences when working in the team. You can use these team func-tions in addition to the basic and enhanced functions.In addition to call p ickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone.You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can ac-cess all lines and can also conduct different calls simultaneously on multi-ple lines.

Another team function category includes the executive/secretary functions,which are configured by the service technician. You can use ex-ecutive and secretary functions in addition to the basic and enhanced func-tions as well as other team functions. An executive/secretary telephone has DSS keys for the executive or sec-retary, trunk keys for the executive and secretary, as well as ring transfer keys.

Using the Telephone Efficiently• You probably have certain colleagues or external parties with whom

you talk on the phone especially frequently. To dial these numbers fast-er and more conveniently, you can save them on keys (Saving station numbers for repertory dialing on keys Æ page 53).

• You can save additional names, station numbers, and calling party data in the directory of your optiset E memory telephone. A well maintained directory will save a great deal of effor t in searching for lost phone num-bers.

• All too often you reach a busy line when dialing a number. Amid the confusion of your working day, it’s easy to forget to try the number again later on. To avoid this, make it a habit to use the "Callback" Æ page 46 function.

Basic and Enhanced Functions

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Contents

Accessing Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . 5... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Additional Team and Executive/Secretary Functions . . . . . . . . . . . . . 6

Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Ø Basic and Enhanced Functions

Making and Answering Calls . . . . . . . . . . . . . . . . . . 13Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 14Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 15Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 16Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 16

Accepting a Specific Call for Your Colleague. . . . . . . . . . . . . . . . . . . . . 17Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessing the Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Enabling and Disabling Handsfree Answerback . . . . . . . . . . . . . . . 19Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Turning Do Not Disturb On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 21Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Answering Calls from the Entrance Telephone and Opening the Door . 22Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . . . . 23Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 24

Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 26Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Contents

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 27Activating Tone Dialing (DTMF Suffix-Dialing) . . . . . . . . . . . . . . . . . . . . 28Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 28Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . 29Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Calling Multiple PartiesSimultaneously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 32

Switching to the Party on Hold (toggle) . . . . . . . . . . . . . . . . . . . . . . 32Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Adding Up to Five Partiesto the Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 33Checking Which Parties Are in the Conference (Initiator Only) . . . . 34Removing Parties From the Conference (Initiator Only) . . . . . . . . . 34Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 34Removing the ISDN Central Office Party From the Conference (Only for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 34

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 35

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Making Calls to Stored Destinations . . . . . . . . . . . .38Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Retrieving the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Ending Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Displaying the Call Time and Additional Call Information. . . . . . . . . 39Dialing a Station Number from the Caller List . . . . . . . . . . . . . . . . . 39Removing an Entry from the Caller List . . . . . . . . . . . . . . . . . . . . . . 39Saving the Other Party’s Station Numberin the Caller List (Redial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Dialing Numbers from the Electronic Notebook (ENB) . . . . . . . . . . . . . 40Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 42

8

Contents

Displaying and Assigning Call Charges . . . . . . . . . 43Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 43Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 44Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 45

If You Cannot Reach a Destination... . . . . . . . . . . . . 46Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 46

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Busy override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . 48

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Adjusting the Attention Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 49Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . . . . 50Adjusting the Receiving Volume During a Call . . . . . . . . . . . . . . . . . . . 50Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . . . . 50Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . . . . 51Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 51Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Saving Station Numbers, Functions, Procedures and Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 53Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 58Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Maintaining the Electronic Notebook (ENB) . . . . . 61Getting to Know the ENB Function Keys . . . . . . . . . . . . . . . . . . . . . . . 61Saving New Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Finding an Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Viewing an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Changing an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Using the ENB Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Closing the ENB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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Contents

Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . . .64Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Checking the Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Call Forwarding in the Carrier Networkand Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 67

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .68Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 68Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Another Telephone Like Your Own. . . . . . . . . . . . . . . . . . . . . . . 69Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 72Resetting Services and Functions(System-Wide Cancellation for a Telephone) . . . . . . . . . . . . . . . . . . . . 72Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 74Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 75Using System Functions from the Outside(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 75Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 77Controlling Connected Computers orOther Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 79Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 80

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Contents

Ø Team and Executive/Secretary Functions

Team and Executive/SecretaryFunctions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 82Using Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 83Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . 83Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . 84

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Using DSS Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 86Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Accepting a Call for Another Team Member. . . . . . . . . . . . . . . . . . . . . 87Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) . . . 87Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Other Team Functions . . . . . . . . . . . . . . . . . . . 89Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 91Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 91Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Ø System networking via LAN (PC network)

Special Function in the LAN (PC Network) . . . . . . 94Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 97Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

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Contents

Ø All About Your Telephone

Labeling, Documentation, and Accessories . . . . .100Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Labeling Key Fields Using the PC . . . . . . . . . . . . . . . . . . . . . . . . . 100Attaching a Station Number Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Ordering Operating Instructions (Not for U.S.) . . . . . . . . . . . . . . . . . . 101

Operating Instructions in the Internet . . . . . . . . . . . . . . . . . . . . . . 101Ordering Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 104Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Ø Quick-Reference Operating Instructions(Appendix)

12

Making and Answering Calls

Step by Step

Making and Answering CallsSpecial default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone se-quence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance tele-phone, your telephone rings three times in rapid succession every four seconds (triple-tone se-quence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

The number or the name of the caller appears on the display.

Answering a Call With the HandsetThe telephone rings. The caller appears on the screen.

Lift the handset.

or Raise or lower the volume. Keep pressing the key until the desired volume is set.

Ending the call:

Replace the handset.or

Press the key.

Answering a Call with the Speaker (Speakerphone Mode)The telephone rings. The caller appears on the screen.

Press the key. The LED lights up.Speakerphone mode.

or Raise or lower the volume. Keep pressing the key until the desired volume is set.

Release

Speaker

13

Step by Step


Ending the call:

Press the key. The LED goes out.or

Press the key.

Notes on speakerphone mode:• Tell the other party that you are using speakerphone

mode.• The speakerphone works best at a low receiving vol-

ume.• The ideal distance between the user and the tele-

phone set in speakerphone mode is about 50 cm (approx. 20 inches).

Open Listening in the Room During a CallYou can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Precondition: You are conducting a call with the hand-set.

Activating ring transfer:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Speaker

Release

Speaker

Speaker

14


Step by Step

Switching to Speakerphone Mode Precondition: You are conducting a call with the hand-set.

and Hold down the key and replace the handset.(In U.S. press the key once and replace the handset). Then release the key and continue the call.

Switching to the HandsetPrecondition: You are engaged in a call in speaker-phone mode.

and Lift the handset. Continue the call.

Using Call WaitingCallers can still reach you while you are engaged in an-other call. A signal alerts you to the waiting call.You can either ignore or accept the waiting call.When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.You can also bar call waiting or the call waiting tone Æ page 16.

Accepting a Waiting Call (Camp-On) Precondition: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

Replace the handset. Your telephone rings.

Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec-ond call:

Select and confirm.

or

Press the key. The LED lights up. Enter the code.

You are connected to the call waiting party immediately. The first party is placed on hold.

Speaker

Call waiting?

Program/Service

15

Step by Step


Ending the second call and resuming the first one:

Confirm.

or


or

Replace the handset. "Recall: ..." appears on the screen. Lift the handset.

Preventing and Allowing Call Waiting (Auto-matic Camp-On)If this function has been configured (ask your service technician), you prevent or allow a second call Æ page 15 from being signaled by automatic camp-on during an ongoing call.

Press the key. The LED lights up

and

Select and confirm.or

or

or Enter the code for "off" or "on".

Turning the Call Waiting Tone On and OffYou can suppress the call waiting tone (every six sec-onds) for external calls. A one-time special dial tone then alerts you to the waiting call.


or

or Enter code for "tone off" or "tone on".

Quit and return?

Program/Service

Program/Service

#490=Call wait.trm.off?

*490=Call wait.term.on?

Waiting tone off?

Waiting tone on?

16


Step by Step

Accepting a Specific Call for Your ColleagueYou hear another telephone ring.



Enter the code.

All called stations appear on the screen.

Select the station whose call you want to answer (the cursor appears as a black square at the beginning of the line).

Confirm.or

If you know the number of the telephone that is ringing, enter it directly.

or

Press the flashing key.

Rejecting CallsYou can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact System Support).

The telephone rings. The caller is displayed.

Press the key.

If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).

Program/Service

*59=Pickup - directed?

Accept call?

Accepting calls in a team Æ page 91.

Release

17

Step by Step


Using MailboxesIf you have programmed the "Mailbox" key Æ page 55, the associated LED lights up when messages have ar-rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

Accessing the MailboxPress the illuminated "Mailbox" key.

orConfirm.

Select and confirm.

orFollow the user prompts.

Using Timed RemindersPrecondition: You must have saved a timed reminder Æ page 60. The current time is the time stored.

The telephone rings. The timed reminder appears on the screen.

Press the key twice.or

Lift the handset and replace it again.

US: View messages?

UK: Display Messages?

US: Message sent?

UK: Text?

US: Call voice mail?

UK: Call Voice Mail?

US: Reminder:

UK: Reminder at:

Speaker

If you fail to answer the timed reminder, it re-peats five times and is then erased.

18


Step by Step

Using the SpeakerphoneA colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an-nouncement. The other party’s name or station number appears on the screen.

You can conduct the call with the handset or in speaker-phone mode.

Lift the handset and answer the call.or

Press the "OK" key to confirm your selection and answer the call.

orPress the key and answer the call.

Enabling and Disabling Handsfree AnswerbackSelect and confirm.

or

or

or Enter the code for "on" or "off".

Answering a Call With a HeadsetPrecondition: Your telephone must be equipped with an optiset E headset or headset plus adapter. The head-set is connected to the adapter.

Your telephone rings. Confirm.

Ending the call:

Press the key. The LED goes out.

Mute off?

Mute

If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immedi-ately in speakerphone mode.If handsfree answerback is disabled (default set-ting), follow the procedure described above.

Placing a speaker call to a colleague Æ page 27.

HF answerback on?

HF answerback off?

Answer?

Release

19

Step by Step


Turning Do Not Disturb On and OffYou can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti-vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur-pose (System Support).


or


Turning Ringer Cutoff On and OffYou can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).


or


DND on?

DND off?

When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active.

Authorized internal callers can automatically override the do not disturb function after five sec-onds.

Ringer cutoff on?

Ringer cutoff off?

20


Step by Step

Trace Call: Identifying Anonymous Callers (Not for U.S.)You can have the carrier identify malicious external call-ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.


and


Enter the code.

Turning the Microphone On and OffTo prevent the other par ty from listening in while you consult with someone in your office, you can temporari-ly switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi-crophone to answer an announcement via the tele-phone speaker (speaker call, Æ page 19).

Precondition: You are conducting a call. The micro-phone is switched on.

Press the key. The LED lights up.or

Press the illuminated key. The LED goes out.

or


or


or Enter the code for "on or "off".

Program/Service

*84=Trace call?

After you have finished tracing the call, the data is stored on the carrier ’s system. Now contact System Support.

Mute

Mute

Mute on?

Mute off?

Program/Service

21

Step by Step


Answering Calls from the Entrance Telephone and Opening the DoorIf an entrance telephone has been programmed, you can use your telephone to speak to someone at the en-trance telephone and to activate a door opener.If you have the proper authorization (contact System Support), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed key-pad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

Lift the handset within thirty seconds. You are connect-ed to the entrance telephone immediately.

or

Lift the handset after more than thirty seconds.

Dial the entrance telephone number.

Opening the door from your telephone during a call from the entrance telephone:

Confirm.

Opening the door from your telephone without calling the entrance telephone:



Enter the code.


Open door?

Program/Service

*61=Open door?

Special features must be taken into consider-ation if your telephone operates with HiPath AllServe (system networking via PC network) Æ page 99!

22


Step by Step

Opening the door with a code (at the door):

After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig-nal may or may not be forwarded.

Activating the door opener:



Enter the code.


Enter the five-digit code. Default code = "00000".or

Select the displayed function and press the "OK" dialog key to change the code.


You can also open the door without a doorbell ring.

Deactivating the door opener:



Enter the code.

Accepting a Call From an Answering MachineYou can accept a call from any answering machine if the machine is connected to your system (contact System Support) and you have programmed the answering ma-chine number on a key Æ page 55.

The LED lights up. Press the key.

Program/Service

*89=Door opener on?

3=change password?

1=enable with ring?

2=enable w/o ring?

Program/Service

#89=Door opener off?

23

Step by Step


Display Number of Waiting Calls and Overload IndicationYou can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ page 55.

Press the "Waiting calls" key.

If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact System Support to find out the waiting call limit.• LED off:

No callers waiting.• LED flashes slowly:

You have reached the programmed threshold.• LED flashes rapid ly:

You have exceeded the threshold value (overload).

24

Making Calls

Step by Step

Making Calls

Off-Hook DialingLift the handset.

Internal calls: Enter the station number.External calls: Enter the external code and the station number.

The called party does not answer or is busy:

Replace the handset.

On-Hook DialingInternal calls: Enter the station number.External calls: Enter the external code and the station number.

The other party answers with speaker:

Lift the handset.

or On-hook: Use speakerphone mode.

The called party does not answer or is busy:

Press the key. The LED goes out.Speaker

Your system may also be programmed so that you have to press the Internal key before you dial an internal number.To call an external party, you have to enter an ex-ternal code before dialing the party’s telephone number (Prime Line is not active; contact System Support).

25

Step by Step

Making Calls

En-Bloc Sending / Correcting NumbersIf this feature is configured (contact System Support), a connection is not attempted immediately when a sta-tion number is entered. This means that you can correct the number if necessary.The station number is only dialed at your specific re-quest.

Internal: enter station number.External: enter external code and station number.

Dialing entered/displayed numbers:

Lift the handset.or

Confirm.

Correcting numbers entered:

Select and confirm.The last digit entered in each case is deleted.

Enter the required digit(s).

Canceling en-bloc sending:


Press the key. The LED goes out.or

Press the key.

Dial?

Delete number?

End?

Loudspeaker

Release

26

Making Calls

Step by Step

Caller ID SuppressionYou can prevent your station number or name from ap-pearing on the displays of external par ties you call. The feature remains active until you deactivate it.


or

or Enter code for "suppress" or "restore".

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask System Support), or to an internal user with an optiset E system telephone with-out any action on their part.



Enter the code.

Enter the station number.

Suppress call ID?

Restore caller ID?

System Support can turn caller ID suppression on and off for all telephones.

Program/Service

*80=Speaker call?

Responding to a speaker call Æ page 19.

27

Step by Step

Making Calls

Activating Tone Dialing (DTMF Suffix-Dialing)You can transmit dual-tone multifrequency (DTMF) sig-nals to control devices such as an answering machine or automatic information system.


Select and confirm.

or

Enter the code.

You can use the keys "0" through "9", "*", and "#" to trans-mit DTMF signals.

Automatic Connection Setup (Hotline)If this function is configured (contact System Support), the system automatically sets up a connection to a pre-set internal or external destination.

Lift the handset.Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).

Program/Service

*53=DTMF dialing?

Ending the call also deactivates DTMF suffix-dial-ing.Your system may be configured so that you can start DTMF suffix dialing immediately after set-ting up a connection.

28

Making Calls

Step by Step

Reserve TrunkIf this feature is configured (contact System Support), you can reserve a busy trunk for your own use.When the trunk is free, you receive a call and a message appears on the display.

Precondition: The message "US:Currently busy UK:busy at the moment" appears on your screen.

Confirm.

When the reserved trunk becomes free:

Your telephone rings. The display shows " Trunk is free".

Lift the handset. You hear the CO dial tone.

Enter the number of the external station.

Assigning a Station Number (Not for U.S.)If this function has been configured (contact System Support), you can selectively assign a specific number (DID number) to your telephone before making an exter-nal call. The assigned number then appears on the called party’s display.


Select and confirm.

or

Enter the code.

Enter the DID number you wish to use.

Dial the external number.

Reserve trunk?

Program/Service

*41=Temporary MSN?

29

Step by Step

Making Calls

Trunk FlashTo activate ISDN-type services and features through the network carrier’s analog trunks or those of other com-munication platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser-vice code or telephone number.

Precondition: You have set up an external connection.



Enter the code.

Enter the service code and/or telephone number.

Program/Service

*51=Trunk flash?

30

Making Calls

Step by Step

Associated Dialing/Dialing AidIf this function has been configured (contact System Support), you can use a dialing aid to dial numbers and set up calls for your telephone.The operating procedure depends on whether the dial-ing aid is connected to the S0 bus or the a/b (T/R) port.

You can also use your system telephone as a dialing aid for other telephones.

Dialing aid on the S0 bus:

On the PC, select a destination and start dialing.

The speaker on your telephone is switched on. Lift the handset when the other party answers.

Dialing aid at the a/b (T/R) port:

On the PC select a destination and start dialing.

"Lift the handset" appears on the PC screen.

Lift the handset.

Dialing aid from your telephone for another tele-phone:



Enter the code.

Enter the internal station number ("Dial for:").

Enter the number you wish to dial.

Program/Service

*67=Associated dial?

31

Step by Step

Calling Multiple Parties Simultaneously

Calling Multiple PartiesSimultaneously

Calling a Second Party (Consultation Hold)You can call a second party while engaged in a call. The first party is placed on hold.

Confirm.

Call the second party.

Return to the first party:

Confirm.or

or

Press the key. The LED lights up. Enter the code. The LED goes out.

Switching to the Party on Hold (toggle)



US: Consult?

UK: Enquiry?

Return to held call?

Quit and return?

Program/Service

Toggle/Connect?

Program/Service

32


Step by Step

Combine the calling parties into a three-party con-ference



Connecting the other parties to each other

Select and confirm.

Conducting a ConferenceIn a conference call, you can talk to as many as four oth-er parties at the same time. These may be internal or external users.

Call the first party.

Select and confirm.

Call the second station. Announce the conference.



A tone sounds every 30 seconds to indicate that a con-ference is in progress. Contact System Support for in-structions on how to turn it off.

If the second party does not answer:

Confirm.

or

Enter the code.

Adding Up to Five Partiesto the Conference (Initiator Only)Confirm.

Call the new party. Announce the conference.

Conference?

Program/Service

Transfer?

Start conference?

Conference?

Program/Service

Return to held call?

Add party?

33

Step by Step




Checking Which Parties Are in the Confer-ence (Initiator Only)Select and confirm.The stations appear on the screen.

Close the list: Select and confirm.

Removing Parties From the Conference (Initi-ator Only)Select and confirm.The stations appear on the screen.

Select the station you wish to remove (the cursor ap-pears as a black square at the beginning of the line).

Select and confirm.

Leaving a ConferenceReplace the handset.

or

Select and confirm.

Ending a Conference (Initiator Only)Select and confirm.

or


Removing the ISDN Central Office Party From the Conference (Only for U.S.)Select and confirm.

orPress the key. The LED lights up. Enter the code. The LED goes out.

Conference?

Program/Service

View conf parties?

Exit list?

View conf parties?

Remove party?

US: Leave conference?

UK: Withdraw?

End conference?

Program/Service

Drop last conf. party?

Program/Service

34


Step by Step

Transferring a CallIf the person you are speaking to wants to talk to anoth-er colleague of yours, you can transfer the call that col-league.

Press the "OK" dialog key to confirm your selection

Enter the number of the party to which you want to transfer the call.

Announce the call, if necessary.


Select and confirm.

...After a Speaker Call (Announcement) in a GroupIf this function has been configured (contact System Support), you can use a speaker call (announcement, Æ page 27) to announce a call in progress to a group of users Æ page 89.After a member of the group has accepted the call re-quest, you can transfer the waiting party.

Precondition: You are conducting a call.

Confirm. The other par ty is placed on hold.



Enter the code.

Enter the group’s station number.

Announce the call.When a member of the group accepts the call Æ page 19, you are connected to this party.

US: Consult?

UK: Enquiry?

Transfer?

US: Consult?

UK: Enquiry?

Program/Service

*80=Speaker call?

35

Step by Step



Select and confirm.

Parking a CallYou can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

Precondition: You are conducting a call.



Enter the code.

... Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not dis-p layed, it is already in use; enter another one.

Retrieving a Parked CallPrecondition: One or more calls have been parked. The telephone is idle.



Enter the code.

... Enter the park slot number you noted earlier.If the park slot number you enter is not in use, you can-not retrieve the call.

Transfer?

If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).

Program/Service

*56=Park a call?

Program/Service

Retrieve call?

If a parked call is not picked up, after a specific period of time the call is returned to the tele-phone from where it was parked (recall).

36


Step by Step

Placing External Calls on HoldIf you have programmed a key on your telephone as a hold key Æ page 55, you can place external calls on hold. This enables all other par ties to retrieve the call on the assigned line.

Press the "US:Hold UK:Common Hold" key.

A message appears showing which line is on hold (e.g. 801); make a note of the line number. If a trunk key has been assigned, the LED flashes slow-ly.

or Replace the handset or press the key.Depending on your system configuration, this may be necessary so other users can also pick up the held call.

Picking up (Retrieving) a Held CallPrecondition: One or more calls have been parked. The telephone is idle.



Enter the code.

or

If the "Line retrieved" key Æ page 55 has been config-ured, press the key.

Enter the line number you noted earlier.

or

If a "Trunk key" was assigned to this line Æ page 55: LED flashes slowly. Press the key.

Held on line: 801

Release

Program/Service

*63=Retrieve line?

37

Step by Step

Making Calls to Stored Destinations

Making Calls to Stored Destina-tions

Using a Caller ListIf you are unable to accept an external or internal call, the call attempt is stored in the caller list.You can store answered calls either manually (both in-ternal and external calls) or automatically (external calls only), Contact System Support for details.Your telephone stores up to ten calls in chronological or-der. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Mul-tip le calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

Retrieving the Caller ListPrecondition: System Support has set up a caller list for your telephone.

orEnter the code.

Select the station you wish to retrieve (the cursor ap-pears as a black square at the beginning of the line).

Ending RetrievalSelect and confirm.

orPress the key. The LED goes out.


Caller list?

US: Exit?

UK: End?

Program/Service

Speaker

38


Step by Step

Displaying the Call Time and Additional Call InformationPrecondition: You have retrieved the caller list and se-lected the call you want to check (the cursor appears as a black square at the beginning of the line).


Press the key.

Dialing a Station Number from the Caller ListPrecondition: You have retrieved the caller list and se-lected the number you want to dial (the cursor appears as a black square at the beginning of the line).

Confirm.or

or Press the key.

Removing an Entry from the Caller ListPrecondition: You have retrieved the caller list and se-lected the call you want to remove (the cursor appears as a black square at the beginning of the line).

Press the "OK" dialog key to confirm your selectionor

Press the key.

Saving the Other Party’s Station Numberin the Caller List (Redial)Precondition: You are engaged in a call or have called an external party.

Press the "OK" dialog key to confirm your selectionor


Add’l information?

CARD

Call?

DIAL

The caller is automatically deleted from the caller list when a connection is finally set up.

Delete?

DEL

Save number?

Program/Service

39

Step by Step


Redialing a NumberThe last three external telephone numbers dialed are stored automatically.You can redial them simply by pressing a key.The station number appears on your screen for two sec-onds and is then dialed.

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

Displaying and dialing saved station numbers

Press the key.

Press the "OK" dialog key within two seconds to confirm your choice.

The next stored number is displayed. Press the "OK" di-alog key to confirm four selection.

Select and confirm.

Dialing Numbers from the Electronic Notebook (ENB)Precondition: You have stored entries in the ENB on your telephone Æ page 62.

Enter the name you want to find, or just the first few let-ters, using the alphanumeric keyboard. Each letter that you enter limits the selection. The telephone displays up to five located names at a time.

From the list of displayed names, select the one you wish to call (the cursor appears as a black square at the beginning of the line).

Erase the entered letters one character at a time from right to left.

The entry you wish to dial appears on the screen.

or Press the key.

Redial

Redial

Next?

Next?

Call?

If this feature is configured (contact System Sup-port), account codes entered are also saved Æ page 45.

A B C

DIAL

40


Step by Step

Dialing a Number From the Internal DirectoryThe internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con-tact System Support to find out if one was configured for your system.

Precondition: Names have been assigned to the sta-tion numbers stored in the system.

Lift the handset.or


Confirm.

Enter the name you want to find, or just the first few let-ters, using the alphanumeric keyboard. Each letter that you enter limits the selection. The telephone displays up to five located names at a time.

From the list of displayed names, select the one you wish to call (the cursor appears as a black square at the beginning of the line).

Erase the entered letters one character at a time from right to left.

The entry you wish to dial appears on the screen.

or Press the key.

Using Repertory Dialing KeysPrecondition: You have saved a station number on a repertory dialing key Æ page 53.

Press the key on which the number is saved.If the station number is located on the second level, first press "Shift".

Speaker

Directory?

A B C

DIAL

You can also press the repertory dial key during a call. This automatically sets up a consultation Æ page 32.

41

Step by Step


Using Station and System Speed-Dial NumbersPrecondition: You have stored station speed-dial num-bers Æ page 54 or System Support has stored system speed-dial numbers.


Confirm.

or

Enter the code.

Enter a speed-dial number."*0" to *9" = station speed-dialing."000" to "999" = system speed-dialing (contact System Support).

Program/Service

*7=Use speed-dialing?

42

Displaying and Assigning Call Charges

Step by Step


Displaying Call Charges (Not for U.S.)For the current call:

The display usually shows call charges at the end of a call (default setting).If you wish to display charges continuously during a call in progress, System Support must request this feature from your carrier.Some carriers also let you display toll-free external calls. The message "Free of Charge" appears on the screen ei-ther before or during the call.

For all calls and the last one conducted:

The connection charges for the last chargeable call con-ducted are displayed first. Five seconds later, the total accumulated connection charges appear.


Select and confirm.

or

Enter the code.

If a call is transferred, the charges are assigned to the telephone to which the call was transferred.

Program/Service

*65=Show call charges?

43

Step by Step


Displaying Call Charges for Another Telephone (Not for U.S.)If this function is configured (contact System Support), you can display and print the chargeable calls for other telephones (such as a pay phone)

Precondition: You have programmed the function "View call charges" on a key Æ page 55.

The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges.

Press the "View call charges" key. The chargeable call appear on the screen.

Select the chargeable call you wish to view (the cursor appears as a black square at the beginning of the line).


or

or

Print?

Delete?

Add’l information?

US: Exit?

UK: End?

44


Step by Step

Dialing with Call Charge AssignmentYou can assign external calls to certain projects.

Precondition: System Support has set up account codes for you.



Enter the code.

Enter the account code.

and Press this key.or

Confirm.

May be necessary, depending on how your system is configured; contact System Support for details.

Enter the number of the external station.

Program/Service

*60=Account code?

US: #=Save?

UK: #=Save entry?

You can also enter the account code during an ex-ternal call.

45

Step by Step

If You Cannot Reach a Destination...

If You Cannot Reach a Destina-tion...

Using CallbackIf a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.You receive a callback,• When the other party is no longer busy• When the user who did not answer has conducted

another call.

Storing a Callback Precondition: You have reached a busy line or no one answers.

Confirm.

or

Enter the code.

Answering a CallbackPrecondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.

Lift the handset.or


You hear a ring tone.

Checking and Canceling a Saved CallbackSelect and confirm.

orEnter the code.

Select the displayed function and press the "OK" dialog key to display additional entries.

US: Callback

UK: Set Callback

Speaker

View callbacks?

US: Next callback?

UK: Display next?

46


Step by Step

Deleting a displayed entry:

Press the "OK" dialog key to confirm your selection

Ending callback display:

Select and confirm.



Call Waiting (Camp-On)Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

The called party can then respond Æ page 15

Delete?

US: Exit?

UK: End?

Program/Service

Speaker

Camp-on

The called party can prevent automatic call wait-ing Æ page 16.

If this feature is configured (contact System Sup-port), you will hear the ring tone and the mes-sage "Camp-on" is immediately displayed.

47

Step by Step


Busy override - Joining a Call in ProgressThis function is only available if it has been configured by the service technician (contact System Support).

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called par ty.


Enter the code.

The called party and person to whom this party is talk-ing hear an alerting tone every two seconds.If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

You can now start talking.

Override?

48

Telephone Settings

Step by Step

Telephone Settings

Adjusting the Ring Volumeor Press these keys while the phone is idle.

Confirm.

or To raise or lower the volume: Keep pressing the keys until the desired volume is set.

Save.

Adjusting the Ring Toneor Press these keys while the phone is idle.

Select and confirm.

or To adjust the ring tone: Keep pressing the keys until the desired tone is set.

Save.

Adjusting the Attention Ring VolumeIf you belong to a team that uses trunk keys, the tele-phone can alert you to other calls in the team even when you are engaged in another call Æ page 87. You hear the attention ring.

or Press one of these keys while the phone is idle.

Select and confirm.


Save.

US: Ring volume?

UK: Ringer volume?

US: Ring tone?

UK: Ringer tone?

US: Attention Ring Vol?

UK: Volume?

49

Step by Step

Telephone Settings

Adjusting the Speakerphone to the Room AcousticsTo help the other party understand you clearly while you are talking into the microphone, you can adjust the tele-phone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".

or Press one of these keys while the phone is idle.

Select and confirm.

or To set the room type: Keep pressing these keys until the setting you want appears on the screen.

Save.

Adjusting the Receiving Volume During a CallYou are engaged in a call.


simultaneously Save.

Adjusting the Display to a Comfortable Reading AngleYou can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Speakerphone mode?

50

Telephone Settings

Step by Step

Selecting the Language of Screen PromptsPress the key. The LED lights up

Confirm.

Confirm.or

Enter the code.

Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.

Locking the Telephone to Prevent Un-authorized Use

You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab-sence.

Precondition: You must have configured a personal identification number (PIN) for your telephone Æ page 52.

To lock and unlock the telephone:


or


Program/Service

More features?

*48= Select language?

15=Spanish?

Changeover on?

Changeover off?

51

Step by Step

Telephone Settings

Enter the telephone lock PIN Æ page 52.

Saving Your PINTo use the functions• to prevent unauthorized persons from using your

telephone Æ page 51• to use another telephone like your own Æ page 69• to change your call number Æ page 71

you need to enter a personal identification number, which you can save yourself.


Confirm.or

Enter the PIN.

Enter the current five-digit PIN.If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.

Enter the new PIN.

Repeat the new PIN.

While the telephone is locked, a special dial tone sounds when you lift the handset. You can con-tinue to dial internal numbers as usual.

Your telephone can also be locked or unlocked again by an authorized party Æ page 75.

Program/Service

*93=Change PIN?

If you forget your PIN, contact System Support, who can reset your PIN to "00000".An authorized party Æ page 75 can also lock and unlock your telephone.

52

Saving Station Numbers, Functions, Procedures and Appointments

Step by Step

Saving Station Numbers, Func-tions, Procedures and Appoint-mentsYou can save a frequently-dialed number, or frequently-used functions/procedures (comprising several operat-ing steps) to any free key on your telephone or add-on device.If you have programmed a Shift key, you can assign numbers and functions on two levels of the program-mable keys. The second (Shift level) can accept only an external station number.

Saving Repertory Dialing Numbers on a KeyPress the key. The LED lights up

Select and confirm.

or

Enter the code.

if necessary If the "Shift Key" has been configured Æ page 55, press the key.

Press the key. If the key is already in use, its assignment appears on the screen.

Confirm.

Confirm.

Enter the station number.

Confirm.

or If you make a mistake:Erase the entry character-by-character from right to left.

orSelect and confirm. This deletes all entered digits.

Program/Service

*91=Prog. feature key?

US: Change key?

UK: Change feature?

Repdial key?

US: Save?

UK: Save entry?

Previous?

53

Step by Step


Confirm.

orSelect and confirm.

Storing Station Speed-Dial NumbersYou can store the ten numbers which you use the most and dial them using your own station speed-dial num-bers: *0 through *9 Æ page 42.


Confirm.or

Enter the code.

Enter the speed-dial number you wish to use (*0 to

*9). If the speed-dial number is already in use, the pro-grammed station number appears on the screen.

Confirm.

First enter the external code and then the external sta-tion number.

Confirm.

or If you make a mistake:

Erase the entry character-by-character from right to left.or

Select and confirm. This deletes all entered digits.

US: Exit?

UK: End?

US: Another key?

UK: Program another key?

Simply press the key to dial a stored telephone number Æ page 41.If you have saved an internal station number (=DSS call), the corresponding LED signals vari-ous states Æ page 56, Æ page 86.

You can do this while a call is in progress.

Program/Service

*92=Change Speed-dial?

US: Change?

UK: Change entry?

US: Save?

UK: Save entry?

Previous?

54


Step by Step

Confirm.




Assigning Functions to KeysPress the key. The LED lights up

Select and confirm.

or

Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.

Confirm.

Select and confirm the function, such as "Do not dis-turb".All programmable functions appear on the screen. See Quick-Reference Operating Instructions (Appendix): section ... about function keys.

If necessary

Select and confirm.Some functions (such as "Call forwarding") accept incom-plete entries. This means you have to add more digits later on when you activate the function by pressing a key.

Confirm.


US: Next?

UK: Next entry?

US: Change?

UK: Change entry?

Delete?

US: Exit

UK: End

Program/Service


US: Change key?

UK: Change feature?

US: Save incomplete

UK: Store incomplete text

US: Exit?

UK: End?

US: Another key?

UK: Program another key?Now press the key to access the function direct-ly. If the function can be turned on and off, such as "Do not disturb", pressing the key multi-ple times turns the function on and off.

55

Step by Step


Meaning of LED Signals for Saved Functions:

Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night answer on/off):

Saved function is not active.

Saved function is active.

Callback:You have not set a callback.

You have set a callback.

Mute (on/off):The microphone is switched on.

The microphone is switched off.

Caller list:No calls saved.

Call request saved.

Repdial key (internal), Direct station select:The other party is not engaged in a call.

The other party is engaged in a call or has activated do not disturb.

Flashing rapidly - A caller is trying to reach you, please pick up the phone.Flashing slowly - A caller is trying to reach another par ty, who has not yet answered.

Mailbox:No messages present.

Message(s) present.

Call key, General call key, Trunk key, MULAP Key, Temporary MSN:No call on assigned trunk.

Active call on assigned trunk.

Flashing rapidly- A call has arrived on this line; press the key to pick up the call.Flashing slowly - A call on this line was placed on hold.

56


Step by Step

Trunk group keyAt least one trunk is free.

All trunks in the trunk group are busy.

View call charges:No chargeable calls have been made since the last time call charges were displayed.

Chargeable calls have been made since the last time call charges were displayed.

Call forwarding, Forward Line:

Flashing slowly - Either you or your trunk is the destina-tion of a forwarded call.

Fax detailsNo fax received or no message on answering machine.

Fax received or message on answering machine.

View number of calls:No callers waiting

Flashing rapidly - Callers waiting (a certain number is ex-ceeded).Flashing slowly - Callers waiting (a certain number was reached).

The following functions are assigned to keys which have no LED:Repdial key (external), Procedure key, Trace call, Speed-dial, Release call, Clear, Lock all phones, Send mes-sage, US:Directory UK:Phonebook, Call waiting, US:Connect/Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Tempo-rary Phone, Override, US:Park UK:Call Park, Pickup - di-rected, Pickup - group, Account code, Show call charg-es, Radio paging equip, Answer page, Timed reminder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, Consultation, Associated dial, Associated serv., Tel. data service, Relocate

57

Step by Step


Assigning a Procedure (Operating Steps) to a KeyStation numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone.

Using the associated dial function, for example Æ page 31, you can save all the remaining inputs re-quired (station number of the calling party + the station number to be dialed) to a single key.Station numbers which require additional inputs but also dial pauses can also be stored.


Select and confirm.

or

Enter the code.

Press the key. If a function has already been assigned to this key, a corresponding message is displayed.

Confirm.

Confirm.

Enter the procedure, e.g. "*67 231 089123456".*67= code for associated dial231= station number of the calling party089123456 = number to be dialed.

If necessaryTo insert pauses, press this key (a "P" is displayed).

Confirm.

or If you make a mistake:Erase the entry character-by-character from right to left.

orSelect and confirm. This deletes all digits entered.

Program/Service


US: Change feature?

UK: Change key?

Procedure key?

Redial

US: Save entry?

UK: Save?

Previous?

58


Step by Step

Confirm.

or

Select and confirm.

US: End?

UK: Exit?

US: Program another key?

UK: Another key?

Select the stored procedure by pressing a key.Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals Æ page 28.

59

Step by Step


Saving AppointmentsYou can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 18.To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can en-ter a daily recurring appointment.


Confirm.or

Enter the code.

Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).

Confirm. or

Select and confirm.

Confirm.

Deleting and checking a saved appointment:


Confirm.or

Enter the code.

Confirm.or

Select and confirm.

Program/Service

*46=Timed reminder on?

One time only?

Daily?

US: Save?

UK: Save entry?

Program/Service

#46=Timed reminder off?

Delete?

US: Exit

UK: End

60

Maintaining the Electronic Notebook (ENB)

Step by Step

Maintaining the Electronic Note-book (ENB)In the electronic notebook of your optiset E memory telephone you can enter telephone numbers and addi-tional information, such as addresses and fax numbers of calling parties. The entries are automatically sorted in alphabetical order. You can search for specific entries.

The first five lines on the screen show the data for an entry. The sixth line contains user instructions or your search letters.

You can dial the numbers stored in the ENB directly Æ page 40.

Getting to Know the ENB Function KeysYour telephone has a keyboard with special keys for ad-ministering entries in the ENB.

Enter digits using the standard keypad;

Use the keyboard to enter names and special charac-ters.

Add a new entry or change an existing one.

Display an entry.

Open the ENB menu (with additional functions).

End the display. Save the data.

Dial the number of the displayed party.

Delete an entry along with all related data.

Enter a special character from the upper row of keys.

Return. Go to a new line when editing an entry. Dial the number of the party currently being displayed.

Move the cursor down.

Move the cursor up.

Move the cursor to the left.

Move the cursor to the right.

A B C

EDIT

CARD

MENU

END

DIAL

DEL

ALT

61

Step by Step


Erase the character to the left of the cursor.

Toggle between uppercase and lowercase letters.

Saving New EntriesPress the key.

orPress these keys.

Enter data. Max. 5 lines, 22 characters per line.Press "Enter" at the end of each line; the cursor moves to the star t of the next line.

If necessaryErase the character to the left of the cursor.

Press the key.

Finding an EntryEnter the name you wish to find or the first few letters of the name. Each letter that you enter limits the selec-tion. The ENB displays up to five located names at a time.

Select the name you wish to use from the list of dis-p layed names (the cursor appears as a black square at the beginning of the line).

If necessary Erase entries one character at a time from right to left.

EDIT

MENU

A B C

END

The data on the first line is used to sort the entry in the ENB in alphabetical order. Always enter something on the first line; in the case of con-tacts, enter the contact person’s name.You can also save codes for activating and deac-tivating functions.

A B C

If you do not find a name and want to enter it as a new party, press during the search.EDIT

62


Step by Step

Viewing an EntrySearch for an entry (see above).

Press the key.

Changing an EntryPress the key.

Edit the data on Max. 5 lines, 22 characters per line. If necessary, use the cursor keys.

Press this key

Deleting an EntrySearch for an entry (see above).

Press these keys.

Using the ENB MenuPress the key.

Select and open the menu option you wish to use. Check line six of the display.

Closing the ENBPress the key.

CARD

EDIT

A B C

END

DEL

MENU

END

If you do not press a key for 20 seconds, the ENB closes automatically.

63

Step by Step

Testing the Telephone

Testing the Telephone

Testing the Telephone FunctionsYou can test your telephone functions.

Precondition: Your telephone is idle.



Enter the code.

If everything is OK,• all LEDs on the telephone start flashing, including

the ones on the key module (only the Program/Ser-vice menu LED lights up);

• your station number appears on the screen;• all pixels in the display are activated;• the ringer signal sounds.

Checking the Key AssignmentsYou can check the assignment of keys on your tele-phone to see which functions are programmed on which keys.



Enter the code.

Press the key. The key assignment appears on the screen.

Select and confirm.


Program/Service

*940=Phone test?

Program/Service


US: Another key?

UK: Program another key?

US: Exit?

UK: End?

64

Call Forwarding

Step by Step

65

Call Forwarding

Using Variable Call ForwardingYou can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)


Enter the code.


or

or or or Enter the code.

Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding:


Enter the code.


Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

US: Save?

UK: Save entry?

Forwarding off?

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact System Support), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.

Step by Step

Call Forwarding

Using Night AnswerWhen night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by Sys-tem Support ( standard night answer service) or by you (temporary night answer service).

Activating this function:


Enter the code.

Press the "OK" dialog key to confirm ( standard night an-swer service)

orEnter the code ( standard night answer service).

or

Enter the destination number (= temporary night an-swer service).

Confirm.

Deactivating night answer:


Enter the code.


Night answer on?

*=default?

US: Save?

UK: Save entry?

Night answer off?

66

Call Forwarding

Step by Step

Call Forwarding in the Carrier Networkand Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)If this function has been configured (contact System Support), you can forward calls to your assigned multi-ple subscriber number (MSN) (DID number) directly within the carrier network.For example, you can forward your phone line to your home phone after business hours.


Enter the code.

Select and confirm the line type you wish to use.or

or


Enter your DID number.

Enter the destination number (without the external code).

Confirm.



Enter the code.

Confirm the displayed call forwarding type.or

or or Enter the activated call forwarding type.

Enter your DID number.

Trunk FWD on?

1=immediate?

2=on no answer?

3= on busy?

Save?

Forwarding - trunk off

67

Step by Step

Using Other Functions


Sending a MessageYou can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on the optiset E entry and op-tiset E basic models.

Select and confirm.

orEnter the code.

Enter the recipient’s internal station number.

Enter the message, which can be a total of 24 charac-ters long, from the keypad.

orSelect and confirm the preprogrammed message (which can be changed by System Support).

or ... Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

Confirm.

Displaying and Deleting Messages You Have SentSelect and confirm.

orEnter the code.

Follow the display prompts.

Answering Messages"Messages received:" appears on your screen, along with an indication of the length.

Confirm.

Follow the display prompts.

US: Send message?

UK: Send Message?

A B C

0=Please call back

Send?

View sent message?

US: View messages?

UK: Display Messages?

68


Step by Step

Leaving an Advisory MessageYou can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk.When another par ty calls you, the message appears on the caller’s screen.


Enter the code.

Enter the message, which can be a total of 24 charac-ters long, from the keypad.

orSelect and confirm the preprogrammed message (which can be changed by System Support).

or ... Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

Deleting Advisory MessagesSelect and confirm.

orEnter the code.

orIf you have programmed an "Advisory message" key Æ page 55: The LED lights up. Press the key.

Using Another Telephone Like Your OwnOther people can temporarily use your telephone for outgoing calls as though it were their own.



Enter the code.

Advisory msg. on?

A B C

0=Back at:

You can add numeric input to preprogrammed messages that end in a colon.

Advisory msg. off

Program/Service

*508=Temporary Phone?

69

Step by Step


Enter the other user’s station number.

Enter the other user’s telephone lock PIN.Æ page 52.

If necessaryUsers who have not yet selected a personal identifica-tion number are prompted to do so on their own tele-phones.


This state is canceled at the end of the call.

Change password

70


Step by Step

Change call number (relocate)You can put your call number on every other available te-lephone when it is set up (ask System Support).Your previous telephone then receives the old call num-ber of your new telephone. The call number together with the settings (e.g. programmed keys) of the tele-phone are changed.

Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state.

The following procedure is carried out on the new tele-phone.



Enter the code.

Enter your own call number.

Enter code (telephone lock) Æ page 52.(This is not necessary if you have not determined a code yet).

Confirm.or

Enter the code.

Program/Service

*9419=Relocate?

Complete Relocate

If you exchange call numbers from different sys-tem telephones, all programmed keys are re-placed with the default assignment.You can, however, connect your telephone to another connection and carry out the procedure.

71

Step by Step


Fax Details and Message on Answer-ing MachineIf a fax or answering machine is connected to your sys-tem and you have assigned the "Fax details" function to a programmable key Æ page 55, the key lights up when a fax or a message has been received.

Deactivating indication:

Press the illuminated "Fax details" key. The LED goes out.

Resetting Services and Functions(System-Wide Cancellation for a Tele-phone)There is a general reset procedure for activated func-tions. The following functions are canceled, if they were activated:

• Forwarding on• Advisory msg. on• Ringing group on• Hunting group off• Suppress call ID• Waiting tone off• DND on• Ringer cutoff on• Messages received:• View callbacks



Enter the code.

Program/Service

#0=Reset services?

72


Step by Step

Silent MonitorIf this function has been configured (contact System Support), you can join a call already in progress at an in-ternal station and listen in unnoticed.

Enter the code.

Enter the internal station number.

Monitoring a RoomA telephone can be used to monitor a room. The func-tion must be activated on the telephone that you want to monitor.Calling this telephone lets you hear what is going on in the room.

Activating the telephone to be monitored:


Select and confirm.

or

Enter the code.

You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.

Deactivating the telephone to be monitored:

Press the illuminated key. The LED goes out.

or

Replace the handset.

Monitoring the room:

Enter the internal number if the telephone in the room you wish to monitor.

Program/Service

*88=Room monitor?

Program/Service

73

Step by Step


Activating Functions for Another TelephoneIf this function has been configured (contact System Support), you can turn the following functions on and off for other telephones. This feature is also known as as-sociated service.

• Do not disturb,code: *97/#97 Æ page 20

• Call forwarding, code *11, *12, *13/#1 Æ page 65

• Locking and unlocking telephone, code *66/#66 Æ page 51

• Group ringing,code *81/#81 Æ page 89

• Leaving an advisory message, code *69/#69 Æ page 69

• Group call, code *85/#85 Æ page 89

• Reset services and functions, code #0 Æ page 72

• Control relay, code *90/#90 Æ page 79

• Night service, code *44/#44 Æ page 66

• Timed reminders,code *65 Æ page 60


Confirm.or

Enter the code.

Enter the internal number of the telephone for which you want to activate the function.

Enter the code, such as *97 for do not disturb.

Follow the prompts on the screen for any further input.

Program/Service

*83=Associated serv?

74


Step by Step

Locking Another Telephone to Prevent Unauthorized UseIf this function has been configured (contact System Support), you can lock other telephones to prevent un-authorized use, and later unlock them again.

You can use this function to unlock the telephone for us-ers who have locked their telephones and then forgot-ten their PINs.


Confirm.or

Enter the code.

Enter the internal number of the telephones that you want to lock or unlock.

Confirm.or

or or Enter the code.

Using System Functions from the Outside(DISA: Direct Inward System Access)If this function has been configured (contact System Support), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:

• Reset services and functions,code #0 Æ page 72

• Call forwarding, code: *1/#1 Æ page 65• Lock and unlock all phones,

code: *66/#66 Æ page 51• Save PIN,

code: *93 Æ page 52• Send a message,

code: *68/#68 Æ page 68

Program/Service

*943=Lock all phones?

*=Lock phone?

#=Unlock phone?

75

Step by Step


• Leave an advisory message, code: *69/#69 Æ page 69

• Group ringing, code: *81/#81 Æ page 89• Group call, code: *85/#85 Æ page 89• Suppress caller ID,

code: *86/#86 Æ page 27• Waiting tone, code: *87/#87 Æ page 16• Open door, code: *61 Æ page 22• Door opener on/off, code: *89/#89 Æ page 23• Control relay, code *90/#90 Æ page 79• Do not disturb, code: *97/#97 Æ page 20• Ringer cutoff function, code: *98/#98 Æ page 20• Speed-dialing, code: *7 Æ page 42• Associated service, code: *83 Æ page 74

Precondition: You have a telephone that uses tone di-aling (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.

Set up a call to the system. Enter the station number (contact System Support).

Wait for a continuous tone (if necessary switch the tele-phone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.

Enter the code (necessary only if programmed in the system).

Wait for a dial tone and then enter the code, such as

*97 for Do not disturb on. Make other inputs as neces-sary; (refer to the operating instructions for pulse and DTMF telephones).

or


You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the con-nection is released as soon as either of the par-ties ends the call.

76


Step by Step

Using functions in ISDN via code dialing (keypad dialing)If authorized (contact System Support), you can set ISDN functions via code dialing in some countries.


Confirm.or

Enter the code.

Enter the number of the trunk you wish to use (contact System Support).

Entering a code for required ISDN function.

Program/Service

*503=Keypad dialing?

Contact your network provider to find out which ISDN functions can be code-controlled in your country.

Siemens AG shall not be liable for damages/costs which may be incurred by fraudulent activi-ties or remote operation (e.g. toll fraud).

77

Step by Step


Controlling Connected Computers orOther Programs and Telephone Data Ser-vice (HiPath 3500/3550/3700/3750 Only)If this function has been configured (contact System Support), you can control connected computers or pro-grams running on them, such as hotel services or infor-mation systems, from your telephone.

Precondition: You have set up a connection.


Confirm.or

Enter the code.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact Sys-tem Support to find out which option is programmed in your system:

• Input in en-bloc mode

... Enter data.

Press this key at the end of the entry.or

Confirm.

or • Input in online mode:The connected computer processes your entries di-rectly.

Enter the code.

... Enter data.

Program/Service

*42=Tel. data service?

Entry complete?

78


Step by Step

Controlling RelaysIf this function has been configured (contact System Support), you can turn up to four relays on and off to control different facilities (such as a door opener).Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.


or or Enter the code for "on" or "off".

... Enter the relay.

Sensors (HiPath 3300/3350/3500/3550 Only)If this function has been configured (contact System Support), sensors detect signals, causing your phone to ring and a message to appear on your screen.


*90=Control Relay On?

#90=Control Relay Off?

79

Step by Step


Radio Paging (Not for U.S.)If paging equipment is connected to your system (con-tact System Support), you can contact people via their pocket receivers.

The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.

The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).

Simple Paging Equipment

Paging:

To be paged, you must have activated a call ringing group Æ page 91, call forwarding Æ page 65, or call re-d irection (service technician) to the internal station number of your paging equipment.A call request is then signaled automatically.

Answering the page from the nearest telephone:

Lift the handset.

Enter the code.

Enter your own station number.

Enhanced Paging Equipment (Hipath 3700/3750 Only)

Paging:



Enter the code.

Enter the number of the party you want to page.

Program/Service

*45=Page?

80


Step by Step


Answering the page from the nearest telephone:

Lift the handset.



Enter the code.

Enter your own station number.

Team and Executive/Secretary Functions

1=Display information?

2=Text?

Program/Service

#45=Answer page?

81

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

Team and Executive/SecretaryFunctions With Trunk KeysIf this function has been configured (contact System Support), you belong to a team of users for whom spe-cial keys were programmed:• Trunk keys (MULAP keys)• Direct station selection keys• Group call key

(not on the executive telephone in an executive/sec-retary team)

• Ring transfer keys(only in an executive/secretary team)

As a team member, you can also program these keys yourself ("MULAP key", "Direct station select", "Hunt group join/leave", "Ring transfer: on/off") Æ page 55. You can also program a call forwarding key ("Forward Line") for each line.

Using Trunk KeysA separate trunk is assigned to each team member. All other team members have the same trunk keys for these trunks on their telephones. This means that every team member can use all programmed trunk keys.Each team member can also be reached under a sepa-rate station number, if one was assigned.

Meaning of LED Indications on Trunk Keys:

Trunk key LED is off - Trunk is free and can be used.or

Trunk key LED is lit - Trunk is in use.or

Trunk key LED is flashing rapidly - A call on the trunk needs to be answered.

orTrunk key LED is flashing slowly - A call on hold is wait-ing.

82


Step by Step

Answering Calls With Trunk KeysPrecondition: Your telephone is ringing and/or the trunk key is flashing rapidly.

If necessary Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as-signed to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

Lift the handset.or

With on-hook dialing: Use speakerphone mode.

Making Calls with Trunk KeysIf necessary Press the free trunk key that you want to use to set up

your call.This is not necessary if the trunk is automatically as-signed to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

Dial the station number.

When the other party answers, Lift the handset.or


Using a Trunk Key to Place a Call on Hold and Retrieve It AgainPrecondition: You are conducting a call over a trunk in your group. The "US:Hold UK:Common Hold" key has been programmed on your telephone Æ page 55.

Placing a call on hold:

Press the "US:Hold UK:Common Hold" key.If necessary

or Replace the handset or press the key.Depending on the configuration (contact System Sup-port), this may be necessary so other team members can also pick up the call on hold.

Release

83

Step by Step


84

Retrieving the call:

Press the slowly flashing trunk key.

Switching Between Phone Calls on Multiple TrunksPrecondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing.

Press the flashing trunk key. The first party is placed on hold on the other trunk.

Press the slowly flashing trunk key. The second party is p laced on hold.

You can switch between the two call as many times as you wish. Always press the slowly flashing trunk key.

Forwarding Calls on LinesYou can immediately forward internal or external calls on your lines to different internal or external telephones (destinations); even external destinations are possible in certain system configurations.Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.



Enter the code.

Press the trunk key you wish to use.or

Enter the number of the trunk you wish to use.

orIf available. Press the "Forward Line" key.(You have stored the incomplete "Forward Line" function on the key, excluding the call forwarding type and desti-nation Æ page 55.)

Program/Service

*501=Forward Line: On?


Step by Step


or


Enter the destination number.

Confirm.

orIf available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key Æ page 55.)




Enter the code.


Enter the number of the trunk key you wish to use.

orIf available. Press the "Forward Line" key.

Meaning of LED Indications on the "Forward Line" Keys:

The LED on the "Forward Line" key is off - call forwarding is not active for this trunk.

orLED on the "Forward Line" key is lit - call forwarding is active for this trunk.

orLED on the "Forward Line" key is flashing slowly - the trunk is a call forwarding destination.

1=all calls?



US: Save?

UK: Save entry?

Program/Service

#501=Forward Line: Off?

If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

85

Step by Step


Using DSS KeysEach team member has a DSS key for every other mem-ber in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key.

Meaning of LED Indications on DSS Keys

LED on the DSS key is off - the team member is not en-gaged in a phone call.

orLED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb.

orLED on the DSS key is flashing rapidly - a call has ar-rived for you and needs to be answered.

orLED on the DSS keys is flashing slowly - a caller is try-ing to reach another member of your team, who has not yet answered.

Using DSS Keys to Answer CallsPrecondition: Your telephone is ringing and/or a DSS key is flashing.

If necessary Press the flashing DSS key.This is not necessary if you are receiving a DSS call and the DSS key is flashing rapidly.

Lift the handset.or


Calling a Team Member DirectlyPress the direct station selection key.

orIf the team member you wish to reach is engaged in an-other call, the DSS key on your telephone is illuminated. You can make the call even in this case.

When the other party answers: Lift the handset.or


86


Step by Step

Transferring a Call in ProgressPress the DSS key and announce the call, if desired.

or Replace the handset or press the key.

Accepting a Call for Another Team MemberPress the flashing DSS key or trunk key.

Lift the handset.or


Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team)By default, your telephone rings when a call arrives on your line. If you want your phone to ring even when calls arrive on other lines, you can turn your ringer on and off for each line in your group Æ page 89.

Your telephone rings (one time only or every four sec-onds) even when you are engaged in another call (atten-tion ring volume Æ page 49).

Release

87

Step by Step


Transferring Calls Directly to the Executive (Only in an Executive/Secre-tary Group)Normally, audible signaling of all calls for the executive is heard only in the secretary’s office.You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

Activating ring transfer:

Press the "Ring Transfer" key. The LED lights up.

orPress the key. The LED lights up


Enter the code.



Deactivating ring transfer:

Press the "Ring Transfer" key. The LED goes out.

orPress the key. The LED lights up


Enter the code.



Program/Service

*502=Ring Transfer: On?

Program/Service

#502=Ring Transfer: Off?

88

Using Other Team Functions

Step by Step


Turning Group Call On and OffIf this function has been configured (contact System Support), you belong to one or more groups of users who can each be reached under a hunt group or group call number.Incoming calls are signaled on all group member tele-phones in the order in which they are received ( hunt group) or simultaneously (= group call) until one mem-ber of the group accepts the call.You can also belong to a team (including executive/sec-retary ones) in which station numbers are programmed on trunk keys Æ page 82.

Each member of the group remains available under his or her own station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (in-cluding an executive/secretary team). If the LED on a programmed "Hunt group join/leave" key Æ page 55 is illuminated, this means that the audible tone was activated for at least one group.

You belong to a hunt group or a group call:


or

or Enter the code for "leave" or "join".

or

Press the Hunt group join/leave key.or


Leave hunt group?

Join hunt group?

89

Step by Step


You belong to multiple groups or to one group with trunk keys (including executive/secretary teams).


or

or Enter the code for "leave" or "join".

or

Press the "Hunt group join/leave" key.or

If an "x" appears between group/trunk numberor (such as 301) and group name, the audible tone is active

for this group or trunk.No "x" means that the audible tone was deactivated.

Press the "OK" dialog key to confirm your selection and display the next group or trunk number and group name.

orSelect and confirm. This turns off the audible tone for the displayed group or trunk.

orSelect and confirm.This turns off the audible tone for the displayed group or trunk.

orSelect and confirm.This turns off the audible tone for all groups and trunks.

orEnter the code for "Leave all groups".

or

Select and confirm.This turns off the audible tone for all groups and trunks.

orEnter the code for "Join all groups".

Leave hunt group?

Join hunt group?

301 x group name

301 group name

Next?

Leave hunt group?

Join hunt group?

#=Leave all groups?

*=In hunt group?

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special d ial tone sounds when you lift the handset.

90


Step by Step

Accepting a Call for Another Member of Your TeamYou can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact System Support to find out if a pickup group has been configured.

Precondition: You telephone rings briefly. The follow-ing message appears on the display: "Call for:".

Confirm.or


Enter the code.

Activating and Deactivating a Ringing GroupYou can have calls for your telephone signaled audibly at up to five other internal phones. The person who an-swers first receives the call.

Saving, displaying, and deleting telephones for the ringing group:



Enter the code.

Follow the display prompts (enter the internal station number).

Removing all telephones in call ringing group:


Enter the code.

Pickup - group?

Program/Service


Program/Service

*81=Ringing group on?

Ringing group off?

91

Step by Step


Uniform Call Distribution (UCD)If this function has been configured (contact System Support), you belong to a group of users (agents) to whom calls are distributed.An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:


Select and confirm.

Confirm.or

or or Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact System Support to find out what it is.

Logging on and off during your shift:


Select and confirm.

Confirm.or

or or Enter the code for "Not available" or "Available".

Program/Service

UCD?

*401=Log on?

#401=Log off?

Program/Service

UCD?

#402=Not available?

*402=Available?

92


Step by Step

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un-til you log back on.


Select and confirm.

Confirm.or


Turning the night service on and off for UCD:


Select and confirm.

Confirm.or


Display the number of waiting calls:


Select and confirm.

Confirm.or

Enter the code for "on" or "off".

System networking via LAN (PC network)

Program/Service

UCD?

*403=Work on?

#403=Work off?

Program/Service

UCD?

*404=UCD night on?

#404=UCD night off?

Program/Service

UCD?

*405=Calls in queue?

93

Step by Step

Special Function in the LAN (PC Network)

Special Function in the LAN (PC Network)If your telephone is operating in a HiPath AllServe envi-ronment, multiple HiPath 3000 systems are intercon-nected via a LAN (Local Area Network, e.g . proprietary PC network). Your telephone calls are conducted via the LAN (PC network).If this is the case, you must take certain special features into consideration when performing various functions. These are described below.

Leaving a Hunt Group/Group CallPrecondition: you belong to a hunt group/group call Æ page 89 of another HiPath 3000:


Enter the code.

Enter the (DISA) call number of the other HiPath 3000.

or Confirm the entry.

Enter the (DISA) call number of your telephone.



or or Enter the code for "leave" or "join".

You belong to multiple groups of another HiPath 3000:

Enter the group number for "Join/Leave, directed".

Internal DISA?

Leave hunt group?

Join hunt group?

94


Step by Step

Transferring Call ForwardingYou can activate/deactivate call forwarding Æ page 65 for your telephone from other HiPath AllServe tele-phones.


Enter the code.

Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.


Enter the (DISA) call number of your telephone.




Enter the code.


or


Enter the destination number.

Confirm.



Enter the code.

Internal DISA?

Call forwarding on?

1=all calls?



Save?

Call forwarding off?

95

Step by Step


Using Night AnswerIf authorized (contact System Support), you can define telephones in other HiPath 3000 communications plat-forms as the night answer Æ page 66.


Enter the code.

Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected.


Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.




Enter the code.

Enter the destination number (= temporary night an-swer).

Confirm.



Enter the code.

Internal DISA?

Night answer on?

Save?

Night answer off?

96


Step by Step

Activating and Deactivating a Ringing GroupYou can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 91.

Saving the telephones for the ringing group:



Enter the code.

Select and confirmor

orSelect and confirm, then follow the operating instruc-tions.

Enter the call number.

Confirm.or

Enter.

Confirm.

Select and confirm.

Removing all telephones in call ringing group:


Enter the code.

Program/Service

*81=Ringing group on?

Add to ringing group?

Add another station?

Display/remove?

#=Entry complete?

Save?

Exit?

Ringing group off?

97

Step by Step


Controlling RelaysIf this feature is configured (contact System Support), you can also control relays Æ page 79 in other HiPath 3000 communications platforms.


Enter the code.

Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled.


Enter the (DISA) call number of the telephone from which you wish to control the relay.




... Enter the relay.

Internal DISA?

*90=Control Relay On?

#90=Control Relay Off?

98


Step by Step

Opening the DoorIf this feature is configured (contact System Support), you can also activate the door opener Æ page 22 in other HiPath 3000 communications platforms.


Enter the code.

Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened.


Enter the (DISA) call number of the telephone from which you wish to activate the door opener.



Enter the code.

Enter the call number of the entrance telephone.

All About Your Telephone

Internal DISA?

Open door?

99

Labeling, Documentation, and Accessories


Labeling Key FieldsKey labeling sheets containing pre-cut cards are supplied with each tele-phone and key module in an accessory pack. These cards can be used on both sides, and are inserted into the telephone.

To label the fixed function keys Æ page 3, punch out the small pre-printed labeling card. Insert the card and cover it with the plastic foil sup-plied (matt side up), as shown in the drawing.

Use one large card for labeling the programmable keys Æ page 3. Punch out the card, write down the stored functions and/or station numbers (in the white area), insert it, and cover it with the plastic foil supplied (matt side up), as shown in the drawing.

Labeling Key Fields Using the PCIf you have the user instructions for your HiPath 3000/HiPath AllServe on CD Æ page 101, you can label keys conveniently at the PC.

Attaching a Station Number LabelA sheet with station number labels is supplied with each telephone.

Fill out the label (fire, police, your own station number) and punch it out. Lift the handset and attach the label in the recess of the telephone.

If you are using the "dual key assignment" function Æ page 53, use the back of the large card for labeling or assigning the two levels. Use the plastic foil with the narrow strips as a protective cover.

10 0


Ordering Operating Instructions (Not for U.S.)Additional copies of these operating instructions can be ordered from the Siemens sales department:• Printed copy in an accessory pack, order number A31003-M1550-

B832-5-7619 (also available in other languages),• On CD in HTML and PDF format, order number P31003-H1012-C130-*-

6Z19 (7 languages included).

Operating Instructions in the InternetYou can download these operating instructions as a file from the Internet:http://www.hipath.com

The operating instructions are available in PDF format. To read them, you need the Adobe Acrobat Reader, which is available free of charge.

To download files from the Internet you need a computer with Internet ac-cess and a Web browser such as Netscape Communicator or Microsoft In-ternet Explorer.

Ordering AccessoriesThe following accessories help you customize your telephone to your indi-vidual preferences:

optiset E key module: Key module with programmable keys. You can connect up to four key mod-ules to your telephone.

optiset E data adapter: Connects a PC to the V.24 interface.

optiset E ISDN adapter: Connects an ISDN device, such as an ISDN fax machine, video recorder or PC to the S0 interface.

optiset E privacy module: Key module for encrypting voice signals in calls.

optiset E headset/headset plus adapter: Connects a headset or tape recorder.

optiset E contact adapter (not for U.S.): Provides an additional bell for signaling calls in loud environments and sim-ilar situations and controls illuminated display panels, such as "Please do not enter" at the entrance to a room.

optiset E control adapter: Connects a headset to a telephone with a PC link.

Contact system Support for information and ordering instructions.

101

http://www.hipath.com/


optiset E phone adapter: Connects a second optiset E telephone. Callers can reach the second optiset E telephone under a separate station number.

optiset E analog adapter: Connects an additional analog telephone, fax machine or PC with a modem card.

optiset E acoustic adapter (not for U.S.): Connects a desk microphone, external speaker or second handset.

PNT E (not for U.S.):A desktop unit (optionally available with PSU for power supply) for connect-ing up to 2 S0 terminals (e.g. PC and FAX).

Headset: Headset for frequent telephone users.

Desk microphone (not for U.S.): For speakerphone mode under poor acoustic conditions.

External speaker (not for U.S.): Improves the sound quality with open listening.

Second handset (not for U.S.): Allows you to hear better in noisy environments.

BLF (Busy Lamp Field):An add-on module with 90 LEDs and function keys. Use preferably in con-junction with optiPoint Attendant.

optiLog 4me (for me):add-on module for digital voice recording.

You will find details about the individual products in the optiset E telephone data sheets.

102

Fixing Problems

Fixing Problems

Telephone Maintenance• Always use a damp or antistatic cloth to clean the telephone. Never

use a dry cloth.• If the telephone is very dir ty, clean it with a diluted neutral cleaner con-

taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activated on your tele-phone (" Do not disturb" appears on the screen). If so, deactivate it Æ page 20.

You cannot dial an external number:

Check whether you telephone is locked ("US:Not authorized UK:Access de-nied" appears on the screen). If so, unlock the telephone Æ page 51.

To correct any other problem:

First contact System Support. If System Support is unable to correct the problem, contact Customer Service.

103

Step by Step

Fixing Problems

Responding to Error Messages on the ScreenPossible cause:

The station number is incorrect.

Possible response:

Enter a correct station number.

Possible cause:

You tried to activate a disabled function.

Possible response:

Ask System Support to authorize you to use the func-tion.

Possible cause:

The station number you dialed does not exist. The tele-phone you are trying to call is unplugged.

Possible response:

Enter a correct station number. Try calling the telephone again later on.

Possible cause:

You dialed your own station number.

Possible response:

Enter a correct station number.

Possible cause:

All memory locations for external station numbers are currently in use.

Possible response:

Try again later on.

Contacts for Resolving ProblemsIf you encounter a problem that lasts longer than five minutes, contact System Support.

US: Invalid entry

UK: Incorrect entry

US: Not authorized

UK: Access denied

US: Currently not possible

UK: Feature not available

US:Invalid station number

UK: Number cannot be dialed

US: Key memory is full

UK: Max.no.of keys exceeded

104

Index

Index

Aaccessories .. ..... .... ..... .... ..... .... ..... .... ..... .... 101account code .... .... ..... .... ..... .... ..... .... ..... .... ..45activating door opener . ..... .... ..... .... ..... .... ..22adapters .... .... ..... .... ..... .... ..... .... ..... .... ..... .... 101advisory message ..... .... ..... .... ..... .... ..... .... ..69agents .. ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... ..92alphanumeric keypad ... ..... .... ..... .... ..... .... .... 3announcement . .... ..... .... ..... .... ..... .... ..... .... ..27answering a timed reminder ..... .... ..... .... ..18answering machine .. .... ..... .... ..... .... ..... .... ..72

call pickup . ..... .... ..... .... ..... .... ..... .... ..... .... ..23appointment . ..... .... ..... .... ..... .... ..... .... ..... .... ..60assigning a DID number ... .... ..... .... ..... .... ..29assigning available keys .... .... ..... .... ..... .... ..53assigning programmable keys .. .... ..... .... ..53associated dialing/dialing aid ..... .... ..... .... ..31Attention Ring Vol ..... .... ..... .... ..... .... ..... .... ..49automatic connection setup . ..... .... ..... .... ..28automatic line seizure .. ..... .... ..... .... ..... .... ..25

Ccall

accepting from answering machine .. ..23accepting in a team ... ..... .... ..... .... ..... .... ..87accepting, group .... .... ..... .... ..... .... ..... .... ..91answering . ..... .... ..... .... ..... .... ..... .... ..... .... ..13forwarding ..... .... ..... .... ..... .... ..... .... ..... .... ..65forwarding in a team ...... .... ..... .... ..... .... ..84forwarding MSN in CO .. .... ..... .... ..... .... ..67in a team with trunk keys . ..... .... ..... .... ..83parking ... .... ..... .... ..... .... ..... .... ..... .... ..... .... ..36pickup, directed ..... .... ..... .... ..... .... ..... .... ..17placing on hold .. ..... .... ..... .... ..... .... ..... .... ..37rejecting .... ..... .... ..... .... ..... .... ..... .... ..... .... ..17retrieving from park .. ..... .... ..... .... ..... .... ..36retrieving held ... ..... .... ..... .... ..... .... ..... .... ..37transfer .. .... ..... .... ..... .... ..... .... ..... .... ..... .... ..87transfer after announcement .... ..... .... ..35using DSS keys in a team ...... .... ..... .... ..86

call charge assignment ..... .... ..... .... ..... .... ..45call charges for another telephone ... .... ..43call charges for your telephone .... ..... .... ..43

call forwarding .... ..... .... ..... .... .... ..... .... ..... .... 65MSN in CO .. .... ..... .... ..... .... .... ..... .... ..... .... 67

call request . ..... .... ..... .... ..... .... .... ..... .... ..... .... 38call signal .... ..... .... ..... .... ..... .... .... ..... .... ..... .... 13call transfer . ..... .... ..... .... ..... .... .... ..... .... ..... .... 35call volume ...... .... ..... .... ..... .... .... ..... .... ...13, 50call waiting

accepting ..... .... ..... .... ..... .... .... ..... .... ..... .... 15allowing ... ..... .... ..... .... ..... .... .... ..... .... ..... .... 16preventing .... .... ..... .... ..... .... .... ..... .... ..... .... 16

call waiting (camp-ontone off .... ..... .... ..... .... ..... .... .... ..... .... ..... .... 16

call waiting (camp-on) . ..... .... .... ..... .... ..... .... 47call waiting on/off .... .... ..... .... .... ..... .... ..... .... 16call waiting tone on/off .... .... .... ..... .... ..... .... 16caller ID

restoring display ofsuppressing display of caller ID ... .... 27

caller ID suppression .. ..... .... .... ..... .... ..... .... 27calling

entrance telephone . ..... .... .... ..... .... ..... .... 22calling a second party . ..... .... .... ..... .... ..... .... 32calls

distributing ... .... ..... .... ..... .... .... ..... .... ..... .... 92calls in queue .. .... ..... .... ..... .... .... ..... .... ...24, 92CE mark .. .... ..... .... ..... .... ..... .... .... ..... .... ..... .... ..4change call number .... ..... .... .... ..... .... ..... .... 71charges for another telephone ... .... ..... .... 43charges for your telephone .... ..... .... ..... .... 43Checking the Key Assignments . .... ..... .... 64cleaning the telephone .... .... .... ..... .... ..... ..103Code dialing in ISDN ... ..... .... .... ..... .... ..... .... 77codes .. ..... .... ..... .... ..... .... ..... .... .... ..... .... ..... .... ..5conducting calls with a headset . .... ..... .... 19conference . ..... .... ..... .... ..... .... .... ..... .... ..... .... 33connection setup, automatic .. ..... .... ..... .... 28consultation hold ..... .... ..... .... .... ..... .... ..... .... 32contacts/problems .. .... ..... .... .... ..... .... ..... ..104

DDeleting Advisory Messages . ..... .... ..... .... 69desk microphone .... .... ..... .... .... ..... .... ..... ..102details, fax .. ..... .... ..... .... ..... .... .... ..... .... ..... .... 72dial input editing . ..... .... ..... .... .... ..... .... ..... .... 26dialing

en-bloc . .... ..... .... ..... .... ..... .... .... ..... .... ..... .... 26internal/external calls ... .... .... ..... .... ..... .... 25

105

Index

dialing a numberfrom the caller list . .... ..... .... ..... .... ..... .... .. 39with repertory dialing keys .... .... ..... .... .. 41

dialing aidS0–bus .. .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 31

dialing Internal calls .. .... ..... .... ..... .... ..... .... .. 25dialing numbers

from the electronic notebook ... ..... .... .. 40from the internal directory ..... .... ..... .... .. 41using speed-dialing ... ..... .... ..... .... ..... .... .. 42

Direct Inward System Access .. .... ..... .... .. 75Direct station select . .... ..... .... ..... .... ..... .... .. 54direct station select .. .... ..... .... ..... .... ..... 56, 86directory, internal . ..... .... ..... .... ..... .... ..... .... .. 41DISA ..... ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 75display .. ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .... 3display angle ..... .... ..... .... ..... .... ..... .... ..... .... .. 50distributing calls ... ..... .... ..... .... ..... .... ..... .... .. 92do not disturb ... .... ..... .... ..... .... ..... .... ..... .... .. 20door opener . ..... .... ..... .... ..... .... ..... .... ..... .... .. 23

Eediting dial inputs . ..... .... ..... .... ..... .... ..... .... .. 26editing the station number ... ..... .... ..... .... .. 26electronic notebook (ENB) ... ..... ... 61, 62, 63

closing ... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 63dialing station numbers . .... ..... .... ..... .... .. 40ending ... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 63finding an entry . ..... .... ..... .... ..... .... ..... .... .. 62function keys .... ..... .... ..... .... ..... .... ..... .... .. 61saving entries .... ..... .... ..... .... ..... .... ..... .... .. 62

en-bloc . ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 26enhanced paging equipment .... .... ..... .... .. 80entrance telephone ... .... ..... .... ..... .... ..... .... .. 22error messages .... ..... .... ..... .... ..... .... ..... .... 104executive/secretary functions ... .... ..... .... .. 82explanation of symbols ..... .... ..... .... ..... .... .... 2external code .... .... ..... .... ..... .... ..... .... ..... .... .. 25

Ffaceplate

key module .... .... ..... .... ..... .... ..... .... ..... .... .... 3optiset/ E? memory .. ..... .... ..... .... ..... .... .... 3

fax details . .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 72

106

forwarding .. ..... .... ..... .... ..... .... ..... .... .... ..... .... 65multiple subscriber number (MSN) . .... 67

forwarding MSN in CO .... .... ..... .... .... ..... .... 67forwarding multiple subscriber number (MSN) . ..... .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 67function keys .. .... ..... .... ..... .... ..... .... .... ..... .... ..5functions

activating/deactivating for anothertelephone associated service .. .... ..... .... 74assigning to keys . .... ..... .... ..... .... .... ..... .... 55programming on keys .. .... ..... .... .... ..... .... 55resetting .. ..... .... ..... .... ..... .... ..... .... .... ..... .... 72

Ggroup call .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 89

in a team ...... .... ..... .... ..... .... ..... .... .... ..... .... 87

Hhandsfree answerback .... .... ..... .... .... ..... .... 19

off .... ..... .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 19on .... ..... .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 19

headset ... .... ..... .... ..... .... ..... .... ..... .... .... .19, 102HiPath AllServe

actuators . ..... .... ..... .... ..... .... ..... .... .... ..... .... 98group call ..... .... ..... .... ..... .... ..... .... .... ..... .... 94hunt group ... .... ..... .... ..... .... ..... .... .... ..... .... 94night answer ... ..... .... ..... .... ..... .... .... ..... .... 96opening the door . .... ..... .... ..... .... .... ..... .... 99relays ... .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 98ringing group ... ..... .... ..... .... ..... .... .... ..... .... 97transferring call forwarding .. .... .... ..... .... 95

hotline ..... .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 28HTML format .. .... ..... .... ..... .... ..... .... .... ..... ..101hunt group .. ..... .... ..... .... ..... .... ..... .... .... ..... .... 89

Iinternal directory ..... .... ..... .... ..... .... .... ..... .... 41IP telephony .... .... ..... .... ..... .... ..... .... .... ..... .... 94

Kkey fields, labeling .. .... ..... .... ..... .... .... ... 3, 100key module . ..... .... ..... .... ..... .... ..... .... .... ..... .... ..3keypad ..... .... ..... .... ..... .... ..... .... ..... .... .... ..... .... ..3Keypad dialing . .... ..... .... ..... .... ..... .... .... ..... .... 77

Index

keysassigning ... ..... .... ..... .... ..... .... ..... .... ..... .... ..53fixed .. ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .... 3incomplete save .... .... ..... .... ..... .... ..... .... ..55labeling .. .... ..... .... ..... .... ..... .... ..... .... ..... .... 100programmable .. ..... .... ..... .... ..... .... ..... .... .... 3

Llabeling key fields ..... .... ..... .... ..... .... ..... 3, 100LAN telephony .. .... ..... .... ..... .... ..... .... ..... .... ..94leaving an advisory message .... .... ..... .... ..69LED (light-emitting diode) . .... ..... .... ..... .... .... 3LED indications, meaning of ..... ... 82, 85, 86LED signals, meaning ... ..... .... ..... .... ..... .... ..56locking

all phones . ..... .... ..... .... ..... .... ..... .... ..... .... ..75locking all phones . ..... .... ..... .... ..... .... ..... .... ..75locking/unlocking the telephone ... ..... .... ..51

Mmailbox ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... ..18making calls

on-hook dialing .. ..... .... ..... .... ..... .... ..... .... ..25to stored destinations ... .... ..... .... ..... .... ..38using redial .... .... ..... .... ..... .... ..... .... ..... .... ..40with the dialing aid .... ..... .... ..... .... ..... .... ..31

making external calls .... ..... .... ..... .... ..... .... ..25making trunk calls ..... .... ..... .... ..... .... ..... .... ..25malfunctions ..... .... ..... .... ..... .... ..... .... ..... .... 103meaning of LED indications . ..... ... 82, 85, 86meaning of LED signals .... .... ..... .... ..... .... ..56message

answering . ..... .... ..... .... ..... .... ..... .... ..... .... ..68deleting/displaying .... ..... .... ..... .... ..... .... ..68receiving ... ..... .... ..... .... ..... .... ..... .... ..... .... ..68sending . .... ..... .... ..... .... ..... .... ..... .... ..... .... ..68

microphone for speakerphone mode ... .... 3monitoring

silent . ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... ..73MULAP keys ..... .... ..... .... ..... .... ..... .... ..... .... ..82MULAP trunk keys ... .... ..... .... ..... .... ..... .... ..82

Nnight answer ... .... ..... .... ..... .... .... ..... .... ..... .... 66notebook, electronic (ENB) .... ..... .... ..... .... 61notes .. ..... .... ..... .... ..... .... ..... .... .... ..... .... ..... .... ..4

Oopen door

with a code .. .... ..... .... ..... .... .... ..... .... ..... .... 23open listening . .... ..... .... ..... .... .... ..... .... ..... .... 14opening door ... .... ..... .... ..... .... .... ..... .... ..... .... 22operating instructions

HTML format .. ..... .... ..... .... .... ..... .... ..... ..101ordering ... ..... .... ..... .... ..... .... .... ..... .... ..... ..101PDF format .. .... ..... .... ..... .... .... ..... .... ..... ..101

operating principle .. .... ..... .... .... ..... .... ..... .... ..5operating steps

assigning to a key .... ..... .... .... ..... .... ..... .... 58operating systems .. .... ..... .... .... ..... .... ..... .... ..2optiset E ISDN adapter ... .... .... ..... .... ..... ..101optiset E key module .. ..... .... .... ..... .... ..... .... ..3overload .. .... ..... .... ..... .... ..... .... .... ..... .... ..... .... 24Override .. .... ..... .... ..... .... ..... .... .... ..... .... ..... .... 73override ... .... ..... .... ..... .... ..... .... .... ..... .... ..... .... 48

Pparking a call ... .... ..... .... ..... .... .... ..... .... ..... .... 36PDF format . ..... .... ..... .... ..... .... .... ..... .... ..... ..101personal identification number ... .... ..... .... 52pickup (call) . ..... .... ..... .... ..... .... .... ..... .... ...17, 91PIN .. .... ..... .... ..... .... ..... .... ..... .... .... ..... .... ..... .... 52

for a telephone ..... .... ..... .... .... ..... .... ..... .... 51placing a call on hold .. ..... .... .... ..... .... ..... .... 37

in a team ...... .... ..... .... ..... .... .... ..... .... ..... .... 83plastic foil .... ..... .... ..... .... ..... .... .... ..... .... ..... ..100preventing and allowingautomatic camp-on . .... ..... .... .... ..... .... ..... .... 16Prime Line on .. .... ..... .... ..... .... .... ..... .... ..... .... 25problems/contacts .. .... ..... .... .... ..... .... ..... ..104procedure

assigning to a key .... ..... .... .... ..... .... ..... .... 58Program/Service . ..... .... ..... .... .... ..... .... ..... .... ..5programming available keys ... ..... .... ..... .... 53programming keys .. .... ..... .... .... ..... .... ..... .... 53programming your telephone ..... .... ..... .... 49project calls ..... .... ..... .... ..... .... .... ..... .... ..... .... 45

107

Index

Rradio paging equipment PSE .... .... ..... .... .. 80recall . .... ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 36receiving volume .. ..... .... ..... .... ..... .... ..... 13, 50redialing a number .... .... ..... .... ..... .... ..... .... .. 40

from the caller list . .... ..... .... ..... .... ..... .... .. 39relays .... ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 79Release ..... .... ..... .... .. 13, 14, 17, 26, 37, 83, 87relocate ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 71reserving a trunk .. ..... .... ..... .... ..... .... ..... .... .. 29Reset services .. .... ..... .... ..... .... ..... .... ..... .... .. 72resetting services resetting functions .. .. 72ring tone ... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 49ring transfer

in an executive/secretary team ...... .... .. 88ring volume .. ..... .... ..... .... ..... .... ..... .... ..... .... .. 49ringer cutoff . ..... .... ..... .... ..... .... ..... .... ..... .... .. 20ringing group ..... .... ..... .... ..... .... ..... .... ..... .... .. 91room monitor .... .... ..... .... ..... .... ..... .... ..... .... .. 73

Ssaving a PIN . ..... .... ..... .... ..... .... ..... .... ..... .... .. 52second level . ..... .... ..... .... ..... .... ..... .... ..... 41, 53secretary functions ... .... ..... .... ..... .... ..... .... .. 82sensors ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 79setting your telephone . ..... .... ..... .... ..... .... .. 49Shift .. .... ..... .... ..... .... ..... .... ..... .... ..... .... ..... 41, 53Shift key .... .... ..... .... ..... .... ..... .... ..... .... ..... 41, 53silent monitor .... .... ..... .... ..... .... ..... .... ..... .... .. 73simple paging equipment . .... ..... .... ..... .... .. 80speaker ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 13speaker call .. ..... .... ..... .... ..... .... ..... .... ..... .... .. 27speakerphone mode .... ..... .. 3, 13, 14, 15, 50special dial tone .... ..... .... ..... .... ..... .... ..... .... .. 20speed-dialing

dialing numbers ..... .... ..... .... ..... .... ..... .... .. 42saving station speed-dialing .. .... ..... .... .. 54system .. .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 42

station numberassigning ... ..... .... ..... .... ..... .... ..... .... ..... .... .. 29correcting .. ..... .... ..... .... ..... .... ..... .... ..... .... .. 26saving .... .... ..... .... ..... .... ..... .... ..... .... ..... .... .. 53

station number label . .... ..... .... ..... .... ..... .... 100station speed-dialing .... ..... .... ..... .... ..... 42, 54

108

suffix-dialing .... .... ..... .... ..... .... ..... .... .... ..... .... 28switches . .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 79system speed-dialing . ..... .... ..... .... .... ..... .... 42system-wide cancellation ... ..... .... .... ..... .... 72

Tteam with trunk keys .. ..... .... ..... .... .... ..... .... 82telephone

cleaning ... ..... .... ..... .... ..... .... ..... .... .... ..... ..103locking . .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 51locking another .... .... ..... .... ..... .... .... ..... .... 75locking/unlocking . .... ..... .... ..... .... .... ..... .... 51locking/unlocking all phones .... .... ..... .... 75maintaining .. .... ..... .... ..... .... ..... .... .... ..... ..103operating . ..... .... ..... .... ..... .... ..... .... .... ..... .... ..5settings ... ..... .... ..... .... ..... .... ..... .... .... ..... .... 49testing . .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 64using another like your own .... .... ..... .... 69

telephone data service .... .... ..... .... .... ..... .... 78telephone maintenance .. .... ..... .... .... ..... ..103telephone test .... ..... .... ..... .... ..... .... .... ..... .... 64temporary phoneusing a temporary phone .... ..... .... .... ..... .... 69testing the telephone . ..... .... ..... .... .... ..... .... 64testing the telephone functions(Index entry) .... .... ..... .... ..... .... ..... .... .... ..... .... 64text message

answering .... .... ..... .... ..... .... ..... .... .... ..... .... 68deleting/displaying .. ..... .... ..... .... .... ..... .... 68receiving . ..... .... ..... .... ..... .... ..... .... .... ..... .... 68sending ... ..... .... ..... .... ..... .... ..... .... .... ..... .... 68

three-party conference .... .... ..... .... .... ..... .... 33time-dependent hotline ... .... ..... .... .... ..... .... 28toggle . ..... .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 32toggle/connect

in the team .. .... ..... .... ..... .... ..... .... .... ..... .... 84tone dialing . ..... .... ..... .... ..... .... ..... .... .... ..... .... 28tone dialing (DTMF dialing) . ..... .... .... ..... .... 28trace call .. .... ..... .... ..... .... ..... .... ..... .... .... ..... .... 21transfer (call) ... .... ..... .... ..... .... ..... .... .... ... 35, 87

after announcement .... .... ..... .... .... ..... .... 35trunk flash ... ..... .... ..... .... ..... .... ..... .... .... ..... .... 30trunk keys in a team ... ..... .... ..... .... .... ..... .... 82trunk keys, MULAP .... ..... .... ..... .... .... ..... .... 82trunk, reserving .. ..... .... ..... .... ..... .... .... ..... .... 29

Index

UUCD .. .... ..... .... ..... .... ..... .... ..... .... ..... .... ..... .... ..92using a caller list ... ..... .... ..... .... ..... .... ..... .... ..38using functions from the outside . ..... .... ..75

Vvariable call forwarding ..... .... ..... .... ..... .... ..65

Wwaiting calls . ..... .... ..... .... ..... .... ..... .... ..... .... ..24work time ..... ..... .... ..... .... ..... .... ..... .... ..... .... ..93

109

Index

110

%

Quick-Reference Operating Instructions(Appendix)

Ref. No.: A31003-H1012-C106-3-7619 • Printed in the Federal Republic of Germany• BA 25.02.20 02

© Siemens AG 2002 • Information and Communicat ion Networks • Hofmannstr. 51 • D-81359 Munich •

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1P A31003-H1012-C106-3-7619

The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases.

The required features should therefore be specified in each individual case at the time of closing the contract.

û

HiPath 3000HiPath AllServeHicom 150 E/H

optiset E memory

Quick-ReferenceOperating Instructions

Overview of Functions and Codes (Alphabetical)

Overview of Functions and Codes (Alphabetical)The table below lists all available functions as they appear on the display. Functions that have been configured (contact System Support) can be activated interactively (select + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact System Support).

Functions(display)

... Inter-actively

... Via the Program/Service

menu

... With function

keys

Code

Account code 9 *60 XAdvisory msg. onAdvisory msg. off

99

99

*69#69

XX

Associated dial 9 *67 XAssociated serv. 9 *83 XCall waitingWaiting tone offWaiting tone onCall wait.term.onCall wait.trm.off

999

99999

*55*87#87*490#490

XXXXX

Caller ListSave number

99

99

#82*82

XX

Changeover onChangeover offChange PIN

99

999

*66#66*93

XX

ConferenceStar t conferenceAdding a party to the conferenceEnd conferenceView conf partiesRemove partyDrop last conf. party (only for U.S.)

999999

9

9

*3

#3

*491

X

ConsultReturn to held callQuit and returnTransfer/US:Accept call UK:Accept

9999

99

*0*0

Control Relay OnControl Relay Off

99

*90#90

XX

US:Directory UK:Phonebook 9 XEn-bloc sendingDial 9DISAInternal DISA 9 9 *47 XDND onDND off

99

99

*97#97

XX

Door opener onDoor opener off

99

*89#89

XX

DTMF dialing 9 *53 X

Program/Service


Forwarding on1=all calls2=external calls only3=internal calls onlyForwarding offTrunk forward onTrunk forward offForward Line: On Forward Line: Off

9999999

999999999

*1*11*12*13#1

*64#64*501#501

XXXXXXXXX

HeadsetAnswer call 9HF answerback onHF answerback off

99

99

*96#96

XX

HotlineJoin hunt groupLeave hunt groupRejoin all groupsLeave all groups

9999

9999

*85#85

*85*#85#

XXXX

Lock all phones 9 *943 XMonitoring *944Mute onMute off

99

99

*52#52

XX

Night answer onNight answer off

99

99

*44#44

XX

Open door 9 *61 XOverride 9 9 *62 XPageAnswer page (not for U.S.)

99

*45#45

XX

Park a callRetrieve call

99

*56#56

X

Phone Test 9 *940Pickup - directedPickup - groupAccept call

99

99

*59*57

XX

Prog. feature key 9 *91 XRedial XReject callRelease XRelocateComplete Relocate 9

9 *9419#9419

X

Reserve trunk 9 XReset services 9 #0 X

Functions(display)

... Inter-actively


menu

... With function

keys

Code

Program/Service


Retrieve line 9 *63 XRing Transfer: OnRing Transfer: Off

99

*502#502

XX

Ringer cutoff onRinger cutoff off

99

99

*98#98

XX

Ringing group onRinging group off

99

*81#81

XX

Room monitor 9 *88 XSelect language 9 *48Send messageView sent messageUS: View messages UK: Display MessagesMailbox

999

999

*68#68#68

XXXX

Keypad dialingl 9 *503Shift Key XShow call charges (own telephone)View call charges (other party’s telephone)

9 *65 XX

Speaker call 9 *80 XSuppress call IDRestore caller ID

99

99

*86#86

XX

Tel. data service *42Temporary MSN (not for U.S.) 9 9 *41 XTemporary Phone 9 *508 XTimed reminder onTimed reminder off

99

*46#46

XX

Toggle/Connect 9 9 *2 XTrace call 9 *84 XTransfer 9Trunk Flash 9 *51 XUCDLog onLog offAvailableNot availableWork onWork offUCD night onUCD night offCalls in queue

9999999999

*401#401*402#402*403#403*404#404*405

XXXXXXXXX

US:Callback UK:Set CallbackView callbacks/Delete

99

99

*58#58

X

Use speed-dialingChange Speed-dial (station)

99

*7*92

XX

Functions(display)

... Inter-actively


menu

... With function

keys

Code

Program/Service

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