When Patient Engagement is the Standard of Care, Is HealthIT Ready?

Dave Chase, Founder, Avado (Patient Relationship Management software); Contributing Editor, HIMSS “Engage! Transforming

Healthcare Through Digital Patient Engagement”

DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.

Conflict of Interest Disclosure Dave Chase, CEO Avado, Writer for HIMSS, Reuters,

TechCrunch, Forbes, The Doctor Weighs In

• Salary: No salary

• Royalty: No royalties

• Receipt of Intellectual Property Rights/Patent Holder: N/A

• Consulting Fees (e.g., advisory boards): N/A

• Fees for Non-CME Services Received Directly from a Commercial Interest or

their Agents (e.g., speakers’ bureau): N/A

• Contracted Research: California Health Care Foundation, Direct Primary Care

“landscape” paper

• Ownership Interest (stocks, stock options or other ownership interest excluding

diversified mutual funds): None besides Avado

• Other:

Learning Objectives1. Describe how patient centered communication strategies like online

appointment scheduling, reminders, prescription refills, and virtual doctor visits have improved clinic revenue and patient satisfaction

2. Describe about the latest in patient centered design and engagement strategies from large systems and how to apply them to small practices, ACO's, Medical Homes and community health centers

3. Describe with a toolkit of best practices in patient communication and engagement strategies that you can use to boost your bottom line, set your practice apart, and provide care that satisfies and even delights your patients and customers

Conflict of Interest Disclosure Dave Chase, CEO Avado, Writer for HIMSS, Reuters,

TechCrunch, Forbes, The Doctor Weighs In, California Health Care Foundation

Has no real or apparent conflicts of interest to report.

Key Mortality Indicators

The “MAAAP” to the Business Case for Patient Engagement

http://bit.ly/MDBrokenRecord

Marketing & Market Share

20%

MAAAP

Accountable model success depends on patient engagement

http://bit.ly/PatientsControlOutcomes

MAAAP

Administrative Savings

MAAAP

Avoiding vendor dependency

“No specific reason is given for the closure, but Verizon does detail, ‘a whole new tech landscape’ shaping its decision, and that the company is ‘evolving’ strategy..”

http://bit.ly/EngagementBusinessCase

Impossible for any one vendor/carrier to address all of the vast array requirements associated with patient engagement

MAAAP

Patient Satisfaction

MAAAP

http://bit.ly/7PatientCentricHabits

http://bit.ly/2xSurvivor

Professional background: Journalism, Marketing and PR Management for hospital systems, a global enterprise level EMR firm and global tech firms including Intel and HP.

Personal: Two time cancer survivor. Breast cancer as a young adult, in full remission. Now living with a rare, chronic form of leukemia (CML) diagnosed three years ago.

Online bio: • http://www.empowher.com/users/pat-elliott • http://www.cmleukemia.com/pat-elliott.html

Tips from Two-time Survivor

Include patient input in the design and development process, and build in feedback mechanisms

http://bit.ly/NimbleMedicine

Patient Relationship ManagementDeployment Model

Create account

Invite patients by email

Invite staff

Invite partners and colleagues

Setup branding

Setup schedule(codes, colors,

workflow)

Import patients

Select and deploy basic forms (check

in, onboarding, care plans, etc.)

Import and configure

additional services

Share services with partners and

colleagues

Work with implementation

teams to complete custom

integrations

15 minutes

Broadca

sting

and secu

re email

30 minutes

Public w

ebsite,

Portal, a

nd Blog

30 minutes

Appointment

schedulin

g

< 1 day

Convert

Intake Fo

rms

to eFo

rms

< 1 day

Coordinated H

ealth

Track

ing

Custom

EHR & Sc

heduling

systems

integrations

When Patient Engagement is the Standard of Care – Is HealthIT Ready?

Dave Chase, CEO, Avado (Patient Relationship Management software) @chasedave, dchase@avado.com

DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.