HIM143-01 Jembi 2 Series - Distributor Guide

A comprehensive guide to the Jembi

Distributor guide

Jem

bi 2

ser

ies

3

Table of Contents

1. Introduction 5

2. Safety precautions 6

3. Setting up 73.1 Assembling the handset 73.2 Installing the batteries 7

Inserting the coin cell 8Installing the battery pack 8

3.3 Inserting the SIM card 93.4 Securing the Jembi 9

Using the M6 mounting screw 9Using a laptop lock 9

3.5 Connecting the battery 10Attaching the correct mains socket adapter 10Connecting the charger to the Jembi 10

3.6 Switching the unit on and off 12

4. Getting to know the Jembi 134.1 Top view of the Jembi 134.2 Bottom view of the Jembi 134.3 Back view of the Jembi 144.4 The Jembi keypad 14

5. Understanding the Jembi LCD 155.1 Network signal strength indicator 155.2 Battery capacity 165.3 Function key icons 16

6. Making a call 176.1 Pre-paid mode 176.2 Post-paid mode 18

7. Sending a text message (SMS) 197.1 Pre-paid mode 197.2 Post-paid mode 20

8. Offering value-added services 218.1 VendingReady 218.2 ContentReady 21

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9. Jembi menus 229.1 Entering security level keys 229.2 Accessible menus 239.3 Device menu 24

Using the Keypad Lock 25Reading SMS messages 26Changing the date and time 27Setting the volume 28Quick Access Setup 28Setting the language 29Viewing the version information 29Setting up services 30Using the SIM Application 30

9.4 Business menu 31Using the Call Control menu 32Viewing the Profit Setup 33Viewing the purse 33Viewing Cash Totals 33Viewing the Call Data Records 34

10. Solving problems 3510.1 Troubleshooting 3510.2 Problem-solving techniques 36

11. Looking after the Jembi 3811.1 Cleaning the keypad 3811.2 Cleaning the hookswitch 3811.3 Looking after the batteries 38

12. Technical specifications 39

13. Contact us 40

5

1. Introduction

Congratulations on acquiring the new Jembi – the preferred mobile payphone.

The Jembi is the complete business tool, enabling you to offer a variety of services that include voice calls, text messaging (SMS) and VAS - in either pre-paid or post-paid mode. The Jembi is built on a solid wealth of experience, and considers security a top priority. Its impressive security features protect both the Jembi and your business. The Jembi’s high-capacity internal battery pack provides over seven hours of talk-time. The battery pack can easily be recharged using the included charger.

Running your business is easy using the Jembi menus - they will enable you to control and maintain the Jembi, as well as set purse options and profit margins and view highly descriptive records. Depending on the model* of the Jembi, you can connect both a printer and scanner, enabling you to offer value-added services via Psitek’s VendingReady and ContentReady services.

This guide will explain how to take full advantage of the exciting features the Jembi has to offer.

The Jembi box contains the following:1. Jembi unit2. Handset3. Curly cord4. Charger with cable and power plug adaptors5. Battery pack6. Coin cell back-up battery7. Quick-start guide8. SIM door compartment anti-tamper seal and screws

Inside the Jembi box

* Jembi 220 only

Figure 1

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2. Safety precautions

Please adhere to the following precautions and guidelines with regards to the daily operation of the Jembi. Failure to do so could result in personal injury and/or damage to the unit.

Do not use the Jembi while driving.

Do not use the Jembi at a petrol station, near fuel or chemicals.

As with all wireless phones, the Jembi is susceptible to interference, which could affect performance.

Do not use the Jembi in hospitals or in the vicinity of medical equipment, e.g. pacemakers or hearing aids, as the Jembi transmits radio waves which could cause interference.

Do not use the Jembi in an aircraft. The main battery should be unplugged before transporting it on an aircraft.

Do not use the Jembi in areas where blasting is in progress. Always observe posted rules or restrictions.

The Jembi transmits radio waves which may be hazardous to your health. Always ensure the Jembi is kept at a minimum distance of 20cm from your body.

Always keep the Jembi and the batteries dry – they are not water-resistant.

The Jembi is not a toy and contains small parts that could be swallowed. Keep away from children.

Do not expose the Jembi or the batteries to extreme heat or direct sunlight for extended periods.

Never disassemble the battery pack.

Do not short-circuit the batteries.

The batteries should be disposed in accordance with local waste disposal regulations.

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3. Setting up

The Jembi has been designed with ease of use in mind - convenience that extends into the assembly of the various components. This chapter will explain how to assemble the handset, install the batteries, insert the SIM card, charge the battery pack and physically secure the unit.

3.1 Assembling the handsetAttach the curly cord to the handset and to the port at the back of the Jembi.

3.2 Installing the batteriesThe Jembi uses two batteries, a coin cell which maintains critical settings and a battery pack which powers the unit. This section will explain how to install both batteries. Open the battery compartment by sliding the battery cover off.

Attaching the handset

• Attach the curly cord to the handset and the Jembi.

Opening the battery compartment

• Slide the battery compartment cover off.

Figure 2

Figure 3

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Inserting the coin cellThe Jembi requires a coin cell to operate the internal clock. The unit cannot be operated without this battery. Unlike the battery pack, this battery cannot be recharged and once exhausted, must be replaced. (For more details, please refer to page 27.) To insert the battery, place it positive (+) side up in the round battery slot.

Installing the battery pack• The battery pack must be charged for at least four hours before initial use. • Insert the battery pack connector into the socket at the right side of the battery compartment. Do not force the battery connector - it will only fit one way.• Place the battery pack in the compartment alongside the connector, tucking the battery wires in.• Replace the battery lid by sliding it on.• Extra anti-tamper seals and screws to secure the battery lid can be ordered from Psitek Customer Support. Please see page 40 for more details.

S e t t i n g u p

Installing the coin cell

Figure 4

Installing the battery pack

• Insert the battery connector and place the battery pack in the compartment.

Figure 5

The Jembi cannot operate without the battery pack - even when connected to the charger. Never use metal objects to insert the battery connector.

• Place the coin cell in the round battery slot, positive (+) side up.

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S e t t i n g u p

3.3 Inserting the SIM cardThe Jembi requires a valid SIM card to operate.

• Remove the SIM card compartment cover by lifting it off.• Slide the SIM into the SIM card holder as per Figure 6.• Replace the compartment cover and screw.• Place the supplied anti-tamper seal over the SIM card compartment cover screw.

Inserting the SIM card

• Insert the SIM card, replace the compartment cover and attach the anti-tamper sticker.

3.4 Securing the JembiYou can physically secure the Jembi by bolting it to a table or using the laptop lock.

Mounting it to a tableThe Jembi has an M6 threaded mounting point, which allows it to be secured to any surface using a M6-sized bolt. Ensure the bolt is the correct length. It must never be screwed in too far as it may damage the unit. The bolt should not be inserted more than 12mm into the unit.

Using a laptop lockThere is a laptop lock slot located at the back of the Jembi (see Figure 11), enabling it to be secured using a laptop lock.

Figure 6

Figure 7

Using the Jembi’s mounting point

• The bolt should not be inserted more than 12mm into the unit.

Jembi base

table / fixed surface

M6 bolt

±12mm

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S e t t i n g u p

3.5 Charging the batteryThe Jembi is powered by the internal battery pack and cannot be used without it. The battery must be charged using the 12V charger (included). Follow the steps below to set up the charger and connect it to the Jembi. Please note: Never use any charger other than the one supplied.

Attaching the correct mains socket adaptor• Select the adaptor for the mains socket used in your region (U.S./U.K./EU).• Remove the safety clip from the charger.• Clip the adaptor into the charger, ensuring it is securely attached.

Connecting the charger to the Jembi• Insert the DC jack into the socket at the back of the Jembi.• Once the charger has been connected, the Jembi will display a charge indicator on the LCD. Should no charge indicator appear, please refer to Solving Problems on page 35.

The charge LED at the back of the Jembi will always display the charge status, as shown below:

(LED flashing) The charger is connected and the battery pack is charging.

(LED on) The charger is connected though the battery pack is fully charged.

(LED off) The charger has been removed.

The LCD will also show the charge status, but how this is done depends on whether the Jembi is on or off. If the charger is connected while the Jembi is switched on, a ‘charger connected’ icon ( ) will appear (see Figure 13). The battery capacity icon will indicate the battery pack is charging and the LED will flash. Once fully charged, the ‘battery full’ icon will be displayed

(Battery charging) The battery pack is charging while the unit is on.

(Battery full) The battery pack is fully charged and the unit is on.

Figure 8

Connecting the adaptor

• Remove the safety clip and attach the mains socket.

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S e t t i n g u p

Battery charging guidelines• The Jembi batteries must be charged for at least four hours before initial use.• Only use the charger provided with the unit.• Always charge the Jembi in a cool environment - do not charge while in a bag or box.• Ensure the charger is plugged in and check that the charge LED at the back of the Jembi lights up.• For best battery life, charge as often as possible.

If the charger is connected to the Jembi while it is switched off, a large ‘battery charging’ icon will be displayed on the screen. When fully charged, a large ‘battery full’ icon will be displayed.

Battery charging: The battery pack is charging while the Jembi is off.

Battery full: The battery pack is fully charged and the Jembi is switched off.

Battery error: An error occurred while recharging. Please see Solving Problems on on page 34 for more details.

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S e t t i n g u p

3.6 Switching the unit on and offTo switch the Jembi on, hold down the power button ( ) for a few seconds, until you see an image on the screen. To switch the Jembi off, hold the power button down until the display reads Powering down.

On start-up, the following information will be displayed:• Firmware version: The number above the line at the top reflects the latest version of firmware installed on the unit.• Tracking number: The number below the line at the bottom is used for management-type tasks involving secure communication.When you switch on the Jembi for the very first time, you may need to wait a while for the unit to initialise and configure its settings.

‘Auto SIM PIN’ is set as a feature in the Management Centre. If ‘Auto SIM PIN’ is not enabled, this screen will be displayed, requesting a SIM PIN key. Enter this on the keypad and press .

Once the SIM PIN has been entered, the unit will attempt to log onto the network.

After network log-on, the Jembi will display the default screen. This screen may differ from the one shown as it is configurable by the distributor.

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4. Getting to know the Jembi

4.1 Top view of the Jembi

display

menu / volume keys

handset

function keys

power button

keypad

mounting point

SIM card compartment

battery compartment

back cover

IMEI and serial label

4.2 Bottom view of the JembiFigure 9

Figure 10

SIM card compartment anti-tamper seal

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G e t t i n g t o k n o w t h e J e m b i

4.4 The Jembi keypadPressing the power button switches the unit on and off.

The alphanumeric keypad is used to enter credit, dial numbers and type text messages (SMS).

Use the menu keys to scroll through menu options, or as a cursor controller while typing text messages. These keys also control the volume during phone calls.

Each function key performs the operation shown by the icon above it.

function keys

keypad

menu / volume keys

power button

The Jembi keypad

charge LED

handset portcharger port

laptop lock point

scanner* port

printer* port

4.3 Back view of the Jembi

Figure 11

Figure 12

*Jembi 220

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5. Understanding the Jembi LCD

The Jembi has a graphical display. All the information needed to operate the Jembi - and your business - is displayed on the LCD.

The Jembi LCD

Status bar Explanation

Full signal strength

Good signal strength

Acceptable signal strength

Weak signal strength

Poor signal strength

5.1 Network signal strength indicatorThe number of bars displayed represents the strength of the network signal. A good network signal strength will ensure good voice quality.

function key icons

battery capacity

keypad locked date / time charger connectednew SMS received

network signalstrength

Figure 13

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5.2 Battery capacityThe Jembi is powered by the internal battery. The battery capacity is constantly displayed.

Battery icon Explanation

Battery is full

Battery is half full

Battery capacity is low and needs to be charged

Battery is charging

U n d e r s t a n d i n g t h e J e m b i L C D

5.3 Function key iconsEach function key performs the operation shown by the icon above it.

Icon Function Icon Function

Add credit Move to the left / decrease

Change password key Move to the right / increase

Select menu option Send a request

Continue / enter / accept Clear totals

Go back / exit Clear entry

End transaction Print*

Voice calls Swap services (SMS / voice)

Make SOS call Redial

SMS Switch to upper case

New SMS Switch to lower case

Send SMS Delete SMS

VendingReady* ContentReady*

Function keys

*Jembi 220 only

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6. Making a call

6.1 Pre-paid modeIn pre-paid mode, the customer starts the transaction by giving the operator money and then uses the Jembi. Once the customer has finished making a call, any money not used must be refunded. The Jembi’s LCD will display this amount, for example +$4.90. The advantage of this mode is that the customer will never be able to make a call and not pay for it.

To make a call in pre-paid mode, press .1

Enter the amount of money received from the customer and press . To toggle between voice calls and SMS, press .

Pass the Jembi to the customer. The customer should lift the handset and dial the number.To redial the number, press .

As the call progresses, the cost of the call may be deducted, (depending on the billing rules) and the remaining credit will be shown on the LCD. The call duration will also be displayed. When the remaining credit is almost finished, a low credit warning tone will sound.

Press 1 to add credit during the call, preventing the call from being disconnected shortly before the credit runs out. If there is sufficient credit remaining, the customer can make another call. Once the customer has finished making their call(s), the transaction is completed by pressing .1

To change the volume of the handset, press or .

The screen will display the number of calls made as well as the change owed to the customer. Press to return to the default screen or to print* a receipt.

1 If enabled, the keypad lock will activate. Enter the keypad key and press to continue. For more details, refer to page 25.

*Jembi 220 only

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M a k i n g a c a l l

6.2 Post-paid modeIn post-paid mode, the customer pays for the call after using the Jembi. The Jembi’s LCD will show what the customer owes, for example -$4.55. Post-paid mode is configured by the distributor, who also sets the post-paid limit (see page 32).

To make a call in pre-paid mode, press .1

Without entering an amount, press . To toggle between voice calls and SMS, press .

Pass the Jembi to the customer. The customer should lift the handset and dial the number.To redial the number, press .

As the call progresses, the Jembi will display how much the call is costing. (The maximum cost of the call is determined by the post-paid limit, as discussed on page 31.) The call duration will also be displayed. The customer can make more than one call. Once the customer has finished making their call(s), the transaction is completed by pressing .1

To change the volume of the handset, press or .

The screen will display the number of calls made as well as the amount of money owed by the customer. Press to return to the default screen or to print* a receipt.


*Jembi 220 only

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7. Sending a text message (SMS)

7.1 Pre-paid modeIn pre-paid mode, the customer starts the transaction by giving the operator money and then uses the Jembi. Once the customer has finished sending an SMS, any money not used must be refunded. The Jembi’s LCD will show you this amount, for example +$4.95. The advantage of this mode is that the customer will never be able to send an SMS and not pay for it.

To send a text message (SMS) in pre-paid mode, press .1

Enter the amount of money received from the customer and press . To toggle between voice calls and SMS, press .

Pass the Jembi to the customer. The customer should then type the message.Use to change case.Press to delete the previous character.To scroll through the SMS press or .When the message has been typed, press .

Enter the phone number and press to send the SMS to that number. To edit the message before sending it, press to return to the previous screen. If there isn’t enough credit, the SMS will not be sent. To add credit, press .1

Once the SMS has been sent, press 1 to end the transaction.To type a new SMS, press .To send the same SMS to a different number, press to return to the previous screen.

The screen will display the number of text messages sent as well as the remaining credit. This change must be given back to the customer. Press to return to the default screen or to print* a receipt.


*Jembi 220 only

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S e n d i n g a t e x t m e s s a g e ( S M S )

7.2 Post-paid modeIn post-paid mode, the customer pays for sending an SMS after using the Jembi. The Jembi’s LCD will display what the customer owes, for example -$0.05. Post-paid mode is configured by the distributor, who also sets the post-paid limit (see page 32).

To send a text message (SMS) in pre-paid mode, press .1

Without entering an amount, press .To toggle between voice calls and SMS, press .

Pass the Jembi to the customer. The customer should then type the message.Use to change case.Press to delete typed letters or numerals.To scroll through the SMS press or .When the message has been typed, press .

Enter the phone number and press to send the SMS to that number. To edit the message before sending it, press to return to the previous screen.

Once the SMS has been sent, press 1 to end the transaction.To type a new SMS, press .To send the same SMS to a different number, press to return to the previous screen.

The screen will display the number of text messages sent as well as the total cost. The customer must pay you this amount. Press to return to the default screen or to print* a receipt.


*Jembi 220 only

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8. Offering value-added services

Depending on the model of the Jembi, it may be VAS-enabled. The Jembi 220 has ports for both a printer and a scanner, allowing it to offer VendingReady and ContentReady.

8.1 VendingReadyVendingReady is a comprehensive suite of services designed to expand the Jembi’s business capabilities. The Voucher Distribution and Management Platform and the VAS portal are two aspects of VendingReady already on offer, enabling the resale of pre-paid airtime vouchers using the Jembi 220. These vouchers are stored on the unit and accessed via a menu, for resale. The vouchers are acquired from a central platform and the communication medium is data call.

To access the VendingReady menu, press .1

8.2 ContentReadyContentReady menus are set by the distributor. Unlike the VendingReady platform, ContentReady sends and retrieves information via GPRS, affording a more efficient alternative. ContentReady is ideal for individual transactions, downloading items as and when they are required by a customer.

To access the ContentReady menu, press .1


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9. Jembi menus

The Jembi has various menus which enable you to set up and maintain the unit - as well as offer phone and SMS services.

To enter and navigate the Main Menu, press the up ( ) or down ( ) key. Once you have accessed the Main Menu, three sub-menus will be available:

Device Business Security

Each menu has been assigned a security level which determines whether it can be viewed and entered. To enter a menu, the user must enter the security key associated with the level in question. There are four basic security levels, Level 10 providing the most access:

Level 10 (distributor)

Level 7 (technician)

Level 4 (owner)

Level 1 (operator)

9.1 Entering security level keysEntering a key under the Security menu provides access to menus associated with the corresponding level.

To access a security level, select - Security. All the available security levels will appear on the screen. Scroll to the level you wish to access and press .

You will be prompted to enter a key for the corresponding security level. Enter the key and press . To delete an entry, press Press to accept or to cancel.

To change the key, press . You will be prompted to enter the old key and then a new key. Enter the key and press to accept or to cancel.

Press to accept orPress to accept or

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J e m b i m e n u s

MenuSecurity Level

1 4 7 10

Device ● ● ● ●

Business ● ● ● ●

Security ● ● ● ●

Keypad Key ● ● ● ●

Lock Keypad ● ● ● ●

Keypad Mode ● ● ● ●

Change Key ● ● ● ●

SMS ● ● ● ●

Delete all SMS ● ● ● ●

Read SMS ● ● ● ●

Date and Time ● ●

Volume ● ● ● ●

Key ● ● ● ●

Ringer ● ● ● ●

Handset ● ● ● ●

Quick Access Set Up ● ● ● ●

Language ● ● ● ●

Version Info ● ● ● ●

Device Versions ● ● ● ●

SIM Application ● ● ● ●

9.2 Accessible menusThe following menus have been assigned security levels as listed below.

MenuSecurity Level

1 4 7 10

GSM Versions ● ● ● ●

Billing Versions ● ● ● ●

Plug-in ● ● ● ●

Printer ● ● ● ●

Printer Test ● ● ● ●

Service Set Up ●

Call Control ● ●

Incoming Call Control ● ●

Post-paid set up ● ●

Post-paid Control ●

Post-paid Limit ● ●

Profit Set Up ● ●

Profit mark-up 1 ● ●

Profit mark-up 2 ● ● ● ●

Purse View ● ● ● ●

Cash Totals ● ● ● ●

Cash Totals 1 ● ● ● ●

Cash Totals 2 ● ●

Total Counters ● ●

Call Data Records ● ● ● ●

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9.3 Device menuThe Device menu enables you to control the settings on the Jembi.

Device menu navigation

Press to activate the menu, to select and to go back.

J e m b i m e n u s

*Jembi 220 only

Keypad Lock

Lock KeypadKeypad Lock ModeChange Keypad Key

SMS Messages

Read MessagesDelete All

Date and Time

Set dateSet time

Volume

KeysRingerHandset

Quick Access Setup

Language

EnglishAlternative Language

Version Info

Device VersionsGSM VersionsBilling Version

Service Setup

VoiceSMSVendingReadyContentReady

SIM App

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Using the Keypad Lock The Jembi’s keypad lock is a valuable feature which protects the unit from unauthorised use. It ensures customers are unable to tamper with the unit’s settings or add credit. Some Jembis are dispatched from the factory with the keypad lock enabled by default. In this case, you will require the keypad key to unlock the unit. The default keypad key is 0123 but this key should be changed to a number only you know.

To enter the Keypad Lock menu, select - Device - Keypad Lock. This section has three sub-menus:

Lock Keypad Selecting this function locks the Jembi immediately. To continue using the unit, the keypad key must be entered. The default key is 0123.

Lock Keypad Mode This menu allows you to enable or disable the automatic keypad lock. If the auto-lock is set to ‘on’ the unit will automatically lock the keypad after 30 seconds or when or is pressed.

Change Keypad Key It is highly recommended that you change the keypad key to a number only you know. This can be done under the Change Keypad Key menu. A maximum of eight numerals can be entered. Once you have entered the new key, press to confirm the change.

J e m b i m e n u s

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WARNING!Selecting this option deletes ALL text messages without confirmation. This action is final - the messages are not recoverable.

Reading SMS messages If a appears on the default screen (see Figure 13, page 15), the Jembi has received a new text message (SMS) which can be read in the SMS Messages menu.This menu also enables you to delete text messages that have been received. Once the SIM card is full, a warning icon will appear. Any new text messages received will be automatically deleted.

To enter this menu, select - Device - SMS Messages. This section has two sub-menus:

Read Messages If any messages have been received, they will be listed here. Scroll to the message you want to read and press to read the SMS. Once the text message has been read, you can delete the message before exiting the menu. To delete a specific SMS, press .

Delete All This option enables you to delete all received text messages immediately.

J e m b i m e n u s

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Changing the date and time / The Jembi alternates showing the date and time. Should the coin cell be removed and/or replaced, the correct date and time will be lost and the unit will not work.

Set the date and time manually If you have a Level 7 or Level 10 PIN, you will be able to correct the date and time under this menu.To enter this menu, select - Device - Date and Time. This section has two sub-menus:

Set the date Enter the correct date on this screen by using or to move the cursor to the number you want to change. Use the keypad to enter the number. Press to accept the new date or to cancel.

Set the time Enter the correct time on this screen by using or to move the cursor to the number you want to change. Use the keypad to enter the number. Press to accept the new date or to cancel. The time must be entered in 24-hour format.

Set the date and time via SMS Without a Level 7 or Level 10 PIN, owners and operators will be unable to correct the date and time under this menu. This means the Jembi will be unable to send a text message or make a call. Level 1 and Level 4 users will be prompted to send an SMS to the Jembi, from the same unit. This will retrieve the correct date and time from the network, enabling you to use your Jembi. To proceed, press .

Enter the Jembi’s phone number and send the SMS by pressing .

Once the unit has received the SMS sent to itself, the date and time will be updated, allowing transactions to be made. If the Jembi’s date and time isn’t successfully updated, please contact Psitek Customer Support for further assistance. (Refer to page 38 for contact details.)

J e m b i m e n u s

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Setting the volume The Jembi has three different types of volume settings which can be adjusted in the Volume menu.

To enter the Volume menu, select - Device - Volume. This section has three sub-menus:

Keys Set the keypad ‘beep’ volume by using or to increase or decrease the volume respectively. Press to accept your selection. To cancel, press .

Ringer Set the ring tone volume by using or to increase or decrease the volume respectively. Press to accept your selection. To cancel, press .

Handset Set the handset volume by using or to increase or decrease the default volume respectively. Press to accept your selection. To cancel, press .

The handset volume can also be adjusted during a call by pressing or . The volume level will, however, return to this default setting

at the end of the call.

Quick Access Setup The Quick Access Setup feature allows you to make your own list of most commonly used menus. These are accessed directly from the Main Menu. This makes operation of the Jembi even more convenient.

To enter this menu, select - Device - Quick Access Setup.

A list of all available menus will be displayed on the screen. Select the menus you want to appear on the Main Menu using the button. Press to accept your selection or to cancel.

J e m b i m e n u s

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Setting the language Alternative language options may be loaded onto the Jembi. The language setting can changed by following these steps:

Select - Device - Language.

If alternative languages are available, they will be displayed on this screen.

Use the and buttons to toggle between the options; press to select an option and to accept your choice. Press to cancel.

Viewing the version information The Version Info menu provides access to details regarding the Jembi device, GSM and billing table versions. This information may be needed by the distributor for support purposes.

To enter the Version Info menu, select - Device - Version Info .

Three sub-menus will appear on the LCD.

Device Versions This menu provides information regarding the manufacturer’s hardware and firmware versions for the Jembi.

GSM Versions This is the version of the GSM module, and includes the IMEI on the middle line and ICCID (SIM card ID number) on the bottom line.

Billing Versions The billing table versions loaded onto the Jembi are listed here.The billing table currently being used is the working billing table. It is possible to send the Jembi a new billing table which will come into effect at a designated time. This new table is called the Dated Table.

J e m b i m e n u s

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Setting up services As a distributor, you can choose which services you want available on the Jembi. This will limit the operator to the services you have selected.

To enter this menu, select - Device - Service Setup.The screen will display the services available on the Jembi.

Use the and buttons to toggle between the options; press to select an option and to accept your choice(s). Press to cancel.

Using the SIM Application* SIM Toolkit applications may have been installed on the SIM card by the network operator or service provider. You can access these from this menu. Contact the network operator or service provider for details on which applications may be available and how to use them.

To use any installed SIM applications, select - Device - SIM Application.

*model dependent

J e m b i m e n u s

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9.4 Business menuThe business features of the Jembi can be set up and maintained under this menu.

Business menu navigation

Press to activate the menu, to select and to go back.

J e m b i m e n u s

Call Control

Incoming CallsPost-paid Setup

Profit Setup

Profit Mark-up 1Profit Mark-up 2

View Purse

Cash Totals

Cash Totals 1Cash Totals 2Total Counters

Call Data Records

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Using the Call Control menu Under the Call Control menu, you can bar incoming calls, restrict transactions to pre-paid mode and/or limit the cost of calls made in post-paid mode.

Select - Business - Call Control. This section has two sub-menus:

Incoming Calls This menu has the option to allow or disallow incoming calls.Press to select your choice.Press to accept your selection or to cancel.

Post-paid Setup The Post-paid Setup can be used to enable transactions made in post-paid mode, or limit the cost of transactions made in post-paid mode.

Post-paid Control The distributor can set the Jembi to work in pre-paid mode only, disabling all transactions made in post-paid mode. This can be set under Post-paid Control.

Using the the and buttons to toggle between the options, press to select an option and to accept your choice. Press to cancel.

Post-paid Limit Post-paid Limit is used to limit the maximum transaction value allowed in post-paid mode. This is useful in preventing customers from running up a large bill that they may not be able to pay. The maximum transaction amount is set in this menu. Once the customer reaches this limit, the transaction will be terminated.

J e m b i m e n u s

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Viewing the Profit Setup The profit mark up inflates the billing table rates (as configured with the Management Centre) allowing different profit margins for the owner and operator. As a distributor, you can set the maximum profit margin allowed as a percentage of the billing rates. The owner and operator margins can be entered separately but by default the range is from 0% to 0%, effectively disabling this feature. The maximum rate allowed is 200%.

To access the Profit Setup menu, enter your Level 10 PIN via the Security menu and press to exit. Select - Business - Profit Setup. This section has two sub-menus:

Profit Mark-up 1 is for the operator.Profit Mark-up 2 is for the owner.

Press and to scroll to the owner or operator mark-up and press . Use the keypad to enter a percentage, pressing to delete the amount entered. Press to accept or to cancel.

Viewing the purse The purse can be disabled with the Management Centre. Once the airtime balance reaches zero, the Jembi will no longer be able to make voice calls or send text messages. Like the post-paid limit whereby the maximum value of each transaction between the user and operator is limited, the purse limits the maximum cost of airtime between the operator / owner and the distributor. This is particularly useful when using a post-paid SIM as the distributor can set the purse, limiting the total value of transactions that can be performed by the owner. Purse is most often disabled when using pre-paid SIM cards as the network implements this restriction.

To enter the View Purse option, select - Business - View Purse.

J e m b i m e n u s

Viewing Cash Totals The Cash Totals menu provides a detailed report of all voice and SMS services sold. Different totals are shown so that different players in the business process can each obtain and control the information independently.

To view the Cash Totals, select - Business - Cash Totals.

CUSTOMER CALL RATE = Billing table rate + profit mark-up 1 + profit mark-up 2

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Viewing the Call Data Records The Call Data Records menu provides detailed transaction information, for the last 200 transactions:• Record number• Cost - what the customer paid• Duration• Number - the last four digits are blanked out for privacy• Service type - voice/SMS• Direction - incoming/outgoing• Transaction ID

To view the this menu, select - Business - Call Data Records.

Press and to scroll through the information.Press and to view the details of different transactions. Press to cancel.

*Jembi 220 only

Cash Totals 1 This menu provides detailed information regarding the operator totals accumulated via all voice and SMS transactions, since the operator last cleared this information. To clear this information, press

and press to confirm. Use or to scroll and press to print*.

Cash Totals 2 This menu provides detailed information regarding the owner totals accumulated via all voice and SMS transactions, since the owner last cleared this information. To clear this information, press and press to confirm. Use or to scroll and press to print*.

Total Counters This menu provides detailed information regarding both operator and owner totals accumulated via all voice and SMS transactions.This information cannot be cleared and reflects all totals since the Jembi was manufactured.

J e m b i m e n u s

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10. Solving problems

10.1 TroubleshootingThe table below lists the possible messages the Jembi may show and ways of solving the problem.

Message Reason Action IconCall barred Call not allowed Dial another telephone number

n/a

Configuration mode Unit is in the process of being updated

Don’t use unit until process is complete

Entry error Value entered incorrectly Enter the correct value

GSM error - end session

Unit logged off from network during the transaction

End the transactionn/a

GSM hardware error - please restart unit

Communication error with GSM module

Reset the unit. If that fails to correct the issue, contact Customer Care

Initialising Doing internal check and starting communication with GSM network

Wait until initialisation process is complete

Keypad key Keypad is locked and requires the keypad key to unlock

Enter the keypad key

No credit The user’s credit is insufficient to perform the desired function

Add creditn/a

No purse Unit’s purse is insufficient Contact service providern/a

No SIM card detected SIM card not detected in unit

Insert a SIM card

Call not allowed Number blocked by distributor

Enter a different numbern/a

Not searching for network

Unit no longer trying to establish communication with GSM network

1. Possible SIM error - contact service provider2. Low network signal - move to an area where network signal is stronger

PH-NET locked Unit is locked to a different network

Insert correct SIM or contact service provider

PH-SIM locked Unit is locked to a different SIM

Insert correct SIM or contact service provider

Power low - end transaction

Insufficient battery power remaining

End transaction and recharge battery

Power low - please recharge

Battery power is low Recharge the battery

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S o l v i n g p r o b l e m s

Message Reason Action IconSIM error - end session

SIM card was removed during active session

End sessionn/a

SIM error SIM card error Contact service provider

SIM PIN key SIM card requires PIN Enter SIM PIN

SIM PUK required SIM locked as three incorrect PIN entries were entered

Remove the SIM from the Jembi and place it in a cellular phone. When switching the phone on, you will be prompted to enter the PUK (PIN unlocking key). Once this number has been entered, it can be removed from the phone and re-inserted into the Jembi

Limit reached Post-paid transaction limit (as set by the distributor) has been reached

End sessionn/a

USSD sequence not allowed

USSD request not done as unit is not correctly configured for SIM

Contact service providern/a

No date / time The battery has been removed / replaced

Using a Level 10 PIN, access the Date and Time menu and change the date and time. Alternatively, send an SMS to the Jembi to retrieve the correct date and time or contact Psitek Customer Support

n/a

Battery error The Jembi has encountered an error while charging

Remove the charger and the battery pack. Re-insert the battery and reconnect the charger. Should this error still error, contact Psitek Customer Support

10.2 Problem-solving techniquesDistributors may find the following guidelines and suggestions helpful in solving users’ problems.

• Symptoms Ask the user what the problem is with the product. Record the problems that the Jembi presents or how the problem is experienced by the user.

• What is the message on the LCD? Record exactly what message is displayed on the Jembi’s LCD. Compare it to the troubleshooting guide on page 35.

When you connect the charger to the Jembi, the battery charging icon should appear. If it doesn’t not show on the screen within one hour of connecting the charger, contact Psitek Customer Support for assistance (contact details on page 40).

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• Quantity How many Jembi units present this problem at the same location? Identification of the problem is made much easier depending on how many units have the same problem.

• Frequency How often does the problem occur? 1. Every call 2. Only some calls

3. It happened once

• Location You need to identify if the problem is site-dependent. Ask the user to move the product from one site to another. (E.g. test it at home in the evening.) 1. Only ONE site?

2. Every site?

• Eliminate Apply a process of elimination to identify the problem. Swap out peripheral parts with other known working peripherals to further identify a faulty item.

• Check against master reference If there is still no apparent answer, ask the user to bring it into the distributor office / branch for verification against a master working unit and master SIM card.

• Fix Address the problem by replacing the faulty item or sending it to a Psitek-accredited repair centre.

• Record Record the details on an electronic database. It is vital that the distributor’s branches all have shared access in order to understand how problems were resolved. It could save an employee a lot of time if he could refer to other colleagues’ learnings. It is also very important to record failure rates within areas. It could point to possible misuse or user problems within an area.

S o l v i n g p r o b l e m s

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11. Looking after the Jembi

Taking good care of the Jembi is not only easy but will ensure a long life-span. By regularly cleaning the keypad and hookswitch, as well as looking after the batteries, the Jembi will provide consistent and reliable service. The charger should also be properly looked after, ensuring the cable is never wound too tightly, as this may damage to the charger.

11.1 Cleaning the keypadDust and grime may become trapped in the Jembi’s keypad. To clean the keypad, follow these steps:• Switch the Jembi off and carefully remove the bezel.• Remove the keypad and clean it with warm water only.• Ensure the keypad is completely dry before replacing it in the Jembi.

11.2 Cleaning the hookswitchThe hookswitch may also need cleaning to prevent it from sticking. To clean the hookswitch:• Switch the Jembi off and remove the curly cord, external power supply, and any devices that may be attached.• Slide the back cover off and gently blow on the area around the hookswitch to remove any dust and grime.• Replace the back cover.

11.3 Looking after the batteriesTo extend the life of the battery pack, charge it as often as possible. This can take up to four hours if the battery pack is completely flat. Should the unit be inactive for an extended period of time (e.g. one month or longer), the battery pack should be completely recharged for four hours before the unit is operated again. Always charge the unit in a cool environment (below 40°C) using the charger provided with the unit. (Please note: The battery capacity will be temporarily reduced if the unit is operated at low temperatures.) For optimum battery life, avoid using it up to the point where the Jembi automatically powers off because the battery is completely discharged. Please refer to Connecting the charger on page 10 for details on how to charge the Jembi.

Removing the bezel

Figure 14

• Remove the bezel to access and remove the keypad.

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12. Technical specifications

Current consumption at 12V DCStandby currentCharge current

<15mA<550mA

PS/2 output current (max) 200mA @ 5V ± 5%

Charger input 10.4V DC to 15V DC

Operating temperature 0°C to +55°C

Battery charge temperature +10°C to +40°C

Coin cell replacement 3V Lithium CR2032 coin cell

Storage temperature -10°C to +60°C

Dimensions (including handset) 72mm (H) x 207mm (W) x 227mm (L)

Battery life 1 StandbyActive call

Approximately 80 hoursApproximately 7.5 hours

GSM Interface:

GSM output 850MHz 2 Class 4, 2W GSM

GSM output 900MHz 2 Class 4, 2W EGSM

GSM output 1800MHz Class 1, 1W DCS

GSM output 1900MHz Class 1,1W PCS

SIM interface 3V mini SIM

1 Dependent on environmental and network conditions 2 Model dependent

Psitek hereby declares that this GSM payphone is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

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This document is the property of Psitek (Pty) Ltd (“Psitek”) and is protected by copyright. This means that you may not photocopy or in any other way reproduce this document in any form, whether tangible or electronic. You may also not sell, lease, loan or donate the document to any third party, nor may you modify, adapt, translate or create derivative works from the document. Should you wish to do any of the above without breaking the law, you will require the prior, written consent of Psitek.

Although every effort has been made to ensure that the information contained in this document is up to date and accurate, Psitek cannot be held responsible for any inaccuracy or error in the information. Psitek makes no warranties whatsoever in respect of the information contained in this document. Should you use or rely on the information contained in this document and suffer loss of any kind, you will not be able to hold Psitek liable for any direct, indirect, incidental or consequential damages.

Please note that this document is not unchanging. Psitek reserves the right to modify this document and any product specification contained herein, at any time and in any manner, whether by deleting portions, making additions or otherwise.

Psitek Customer Support

Telephone: +27 (0) 21 912 2360

Facsimile: +27 (0) 21 912 2120

E-mail: [email protected]

Website: www.psitek.com

HIM143-01 v1.0 / Author: NJF / 31-07-2006

13. Contact us

© 2006 Psitek (Pty) Ltd • All Rights Reserved

HIM143-01

international po box 4414, tyger valley, 7536, cape town, south africa tel: +27 (0) 21 912 2100, fax: +27 (0) 21 912 2120, www.psitek.com the vineyards office estate, 99 jip de jager drive, tyger valley, 7530

south africa po box 4607, halfway house, 1685, midrand, gauteng, south africa tel: +27 (0) 11 207 5900, fax: +27 (0) 11 805 4882, www.psitek.com building 17, thornhill business park, bekker road, midrand, gauteng

kenya psitek east africa, po box 41931, gpo 00100, nairobi, kenya tel: +254 (0) 20 215 736, fax: +254 (0) 20 215 700, www.psitek.com 1st floor international house, mama ngina street, nairobi, kenya

malaysia psitek asia, kuala lumpur, malaysia tel: +60 (3) 2168 4421, fax: +60 (3) 2168 4201, www.psitek.com level 40, tower 2, petronas twin towers, kuala lumpur, malaysia

HIM143-01 Jembi 2 Series - Distributor Guide

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