Highly Recommended Unit One: Taking Phone Calls. Telephone Conversation May I help you? / How can I...

Highly Recommended

Unit One:

Taking Phone Calls

Telephone Conversation May I help you? / How can I help you? And you are? Whom am I talking to? I’ll put her on the phone. I’m transferring your call.

I’ll put you through. Just a second. / One moment, please.

Would you mind holding for one minute? (Hold on. less polite)

Find the Missing Words

1. (7,5) You reserve this for your car.

P

2. (6,4) A room for two people. D

3. (7) There isn’t an answer. Take a M

4. (8,6) You can see check-in information here. C S

5. (7) It makes paper copies of information from your computer. P



Parking Space

2. (6,4) A room for two people. D






Parking Space

2. (6,4) A room for two people. Double Room






Parking Space


3. (7) There isn’t an answer. Take a Message





Parking Space



4. (8,6) You can see check-in information here. Computer Screen




Parking Space



4. (8,6) You can see check-in information here. Computer Screen

5. (7) It makes paper copies of information from your computer. Printer


6. (7) Another verb for book. R

7. (8) You key in information on this.

K

8. (6,4) People often pay by C

9. (9) Hotel guests arrive here. R

10. (6) Mr. Wang’s room N is 502.


6. (7) Another verb for book. Reserve


K







Keyboard







Keyboard

8. (6,4) People often pay by Credit Card.






Keyboard


9. (9) Hotel guests arrive here. Reception





Keyboard


9. (9) Hotel guests arrive here. Reception

10. (6) Mr. Wang’s room Number is 502.

Highly Recommended Unit One: Taking Phone Calls. Telephone Conversation May I help you? / How can I...

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