Highlighting the challenges in delivering digital inclusion programmes with emphasis on older people in rural areas

Kate DarchLead for Older Peoples Projects

GRCC

What are the barriers for rural communities and in particular older people engaging with

digital inclusion programmes?

GRCC as an organisation: Well established (1923) Respected Unique reach into communities through projects such as

Village & Community Agents, In Touch, befriending etc Connect Project saw 474 older people getting online Expertise in a wide range of fields Online Centre

Even taking into account all of these factors delivery of digital inclusion programmes remains a challenge

In Context

Access to equipment Access to broadband Recruitment of volunteers Reticence of older people in particular to engage with the

digital age ‘Selling’ the idea Reacting to the differing degrees of ability and knowledge Closure/scaling down of rural services Responding to the needs of a diverse county Funding opportunities. Especially continuation funding. Managing the expectations of funders with the ‘softly,

softly’ approaching that is needed in order to create effective and sustainable outcomes.

Main Challenges

Using existing networks & projects An open mind and innovative responses Forging new partnerships Time & Trust building Investment in volunteers

Ultimately sees results......

Our Approach

In February 2015, Nailsworth Town Council approached In Touch about the need for computer tuition for older people in the area. In Touch undertook some research with community groups and through the Village and Community Agents to look at the feasibility of setting up a new computer club.

In March 2015 computer sessions were established with 12 regular attendees. The best thing about this group is that 10 of the women attending are learning because within the last 12 months, they have lost their husbands. Their husbands had always used the computers for banking and shopping. They are all incredibly vulnerable but instantly formed a bond and spoke about their experiences at the first session and compared situations. They all admitted they were lonely and struggling to cope with tasks that their husbands always did for them. They were so chuffed to have the opportunity to learn and they have had many laughs together making progress! The group is very supportive of one another and have already arranged lift shares and coffee dates during the week!

Case study

“My husband is unwell and I’m going down hill! So, I have learnt how to do my grocery shopping online. I never dreamt that I would do online shopping, but I have bought a bird bath and some books. I also do my online banking and Skype because my son lives abroad. I now feel connected with the outside world again”.

Questions and Discussion

Contact Us

GRCC01452 528491

Kate DarchLead for Older Peoples Projects

kated@grcc.org.uk

Katie LakeIn Touch Manager

katiel@grcc.org.uk