Highlands Seminar

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Social Media for Business

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Transcript of Highlands Seminar

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Social Media for Business

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What?

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Why?Social networking sites can help you increase sales by:

•Increasing brand awareness

•Improving SEO

•Finding new customers

•Strengthening relationships with existing customers

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My Story

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• 350 million users worldwide

• 35 million facebook users log on at least once a day

• 70 million local businesses have facebook pages

• Average user becomes a fan of 2 pages a month

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• 1,000% growth in users in 2009

• Obama’s inauguration: 300 tweets per second

• Michael Jackson death: 59,442 unique visitors per second

• Iran election: ‘Iran’ mentioned 221,744 times per hour

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• It’s free!

• Relationship building

• The future of search?

• Branding

Benefits ?

• Staying in touch – Constant contact

• Montioring

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****** The Dylan is a hotel that are certainly using twitter well- a guest tweeted about no hot water- they responded immediately to rectify!

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All About

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Personal Profile

-V-

Business Page

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• It’s public

• Value your fans

• Analytics

Personal Profile v Business Profile

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• It’s public

• Value your fans

• Analytics

• Customisation

• Facebook is your new mailing list

• Constant contact

• Engages people

Personal Profile v Business Profile

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How to get fans1. Add buttons to your website:

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How to get fans2. Provide Valuable Content:

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How to get fans

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How to get fans

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How to get fans

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How to get fans3. Import a blog:

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How to get fans

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How to get fans4. Add page to social bookmarking sites:

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How to get fans5. Start a group:

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How to get fans6. Suggest page to friends:

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How to get fans• Tell your mailing list

• Add link to your business cards, stationery, email sig.

• Incentivise it

• Run a quirky competition

• Drive people from other social networks

• Events

• Run a Poll

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All About Twitter

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Getting Started

1. Finding people to follow

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• Follow a big chunk of people from Scotland

• Search keywords relevant to your industry

• Engage people in conversation

• Reply to people tweeting about relevant sectors

• Follow people that ‘influencers’ are following

• Twitter directories

Getting Started2. Getting followers

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Getting Started2. Getting followers

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Getting Started

3. Understanding the language

ReTweet:RT is a ‘ReTweet’ of something that someone else has

posted. It assigns credit to the original post. A RT starts with “RT @(name of user) and then the tweet. You can also ask others to RT something you have posted by adding “please RT” at the end of your message.

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Getting Started

3. Understanding the language

Hashtag #:#tags classify things you are talking about. Before you

use one do a search for it to see if anyone else is using it. This helps users who are searching for something specific find it. e.g. #elderly #homecare. Try and find something specific to your industry.

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Getting Started

4. What to tweet

• Tweet interesting news stories

• Ask for help

• Engage people in conversation

• Import your blog

• Listen!

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Getting Started

5. Importing a blog / RSS feed

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Getting Started5. Importing a blog / RSS feed

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All About Linkedin

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All About

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Getting Started

1. The Dashboard

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Getting Started

2. Posting

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Getting Started

3. Shortening a link

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Getting Started

4. Conversation

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Getting Started

5. Reply and Retweet

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Getting Started

6. Stats

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Getting Started

6. Stats

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Getting Started

6. Stats

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Getting Started

6. Stats

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Scottish Sites

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