High Performance Through Relationships
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High performance through relationships
Using analytics to rethink knowledge work
Image: djwtwo (Creative Commons)
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The rise of knowledge work
1970 1973 1976 1979 1982 1985 1988 1991 1994 1997 2000 2003
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Source: The Work Foundation UK estimates from EU KLEMS database
Knowledge economy
Total manufacturing
Other services
Growth of knowledge based service industries (1970-2005)
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Knowledge work is fundamentally different
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“In terms of actual work on knowledge-worker productivity, we
will be in the year 2000 roughly where we were in the year 1900 in
terms of the productivity of the manual worker”
- Peter F. Drucker
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12X
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Communication is knowledge work
28%
19% 14%
39%
0%
10%
20%
30%
40%
50%
Reading and answering email
Searching and gathering
information
Communicating and
collaborating internally
Role specific tasks
Source: McKinsey Global Institute, The Social Economy
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We’re
Social
Animals
Image: Joao_Trindade (Creative Commons)
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Our relationships shape how we see the world
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Our work at intrascope identifies dysfunctional teams and key person sensitivity using email data
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To spread a virus, who do you infect?
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To spread an idea, who do you infect?
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Think kinder (not Battalion)
Image: D Sharon Pruitt (Creative Commons)
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0%
10%
20%
30%
40%
50%
Formal posi5on Centrality in network Accurate percep5on of network
Explained variance in organisational power
Source: Kilduff & Krackhardt, Interpersonal Networks in Organisations
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THE ACTIONABLE TAKEAWAYS
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Knowledge work has huge leverage to high performers
You need to work out what the
multiple is in your organisation
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Knowledge work is communication
Focus on communication skills for largest leverage to improved
performance
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You’re dealing with a kindergarden, not a battalion
Rely on peer group dynamics,
not logic
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The formal organisation has less power to get things done than you think
Work out who’s really
influential
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“You are the average of the five people you spend the most
time with.” ― Jim rohn
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Keep up to date…
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Contact Details
THIS PRESENTATION HAS BEEN PREPARED BY INTRASCOPE PTY LTD (INTRASCOPE) FOR THE EXCLUSIVE USE OF THE PARTY TO WHOM INTRASCOPE DELIVERS THIS PRESENTATION (THE “COMPANY”).
THIS PRESENTATION HAS BEEN PREPARED ON A CONFIDENTIAL BASIS SOLELY FOR THE USE AND BENEFIT OF THE COMPANY. DISTRIBUTION OF THIS PRESENTATION TO ANY PERSON OTHER THAN THE COMPANY AND THOSE PERSONS RETAINED TO ADVISE THE COMPANY, WHO AGREE TO MAINTAIN THE CONFIDENTIALITY OF THIS MATERIAL AND BE BOUND BY THE LIMITATIONS OUTLINED HEREIN, IS UNAUTHORIZED. THIS MATERIAL MUST NOT BE COPIED, REPRODUCED, DISTRIBUTED OR PASSED TO OTHERS AT ANY TIME, IN WHOLE OR IN PART, WITHOUT THE PRIOR WRITTEN
CONSENT OF INTRASCOPE.
© 2013 INTRASCOPE. ALL RIGHTS RESERVED. INTRASCOPE SPECIFICALLY PROHIBITS THE REDISTRIBUTION OF THIS MATERIAL.
Intrascope Analy5cs Level 10/50 Market Street Melbourne 3000 +61 3 9111 5659 www.intrascope.com.au
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