HIGH PERFORMANCE MANAGEMENT CONFERENCE EFFECTIVE PRESENTATIONS.

HIGH PERFORMANCE MANAGEMENT CONFERENCE

EFFECTIVE PRESENTATIONS

09000 5 87654321540 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds

Making a First Impression

First Impressions

Within 5 seconds… – Do I trust you?– Do I like you?

Within 5 minutes… – Are you competent?– Do you know what you are

talking about?

What are Effective Presentations?

• Engage the audience

• Spread ideas

• Facilitate dialogue

• Change behavior

HOWyou say it

WHATyou say

Is As Important

As

Source: Research by Albert Mehrabian, a Professor Emeritus of Psychology at UCLA, published in 1971 in Silent Messages (1st ed.) and Silent Messages: Implicit Communication of Emotions and Attitudes (2nd ed.) in 1981.

Communication

BODYLANGUAGE

• Posture• Use of

hands• Facial

expressions

TONE• Pace• Inflection• Volume WORDS

55%

38%

7%

“If you don’t believe in the messenger, you won’t believe the message.

Jim Kouzes, co-author of The Leadership Challenge.

”

What is the Message?

Body Language

Standing

Posture• Stand up straight• Plant your feet shoulder width apartHands / Gestures• Find a place for your hands when standing;

avoid crossing arms or hands in pockets• Match gestures to content; make them

bigger and more deliberateFacial Expression• Maintain eye contact for a few seconds,

then move to next person; be random• Smile and laugh as appropriate; project

emotions

Application Activity

Let’s get on our feet and practice.

– Plant your feet– Shoulders squared off– Eyes straight ahead – Find a place for your

hands

Turn to a partner and get feedback.

TonePace

Slow → ThoughtfulnessFast → Excitement, Energy

InflectionEmphasis and variety

VolumeSilence → For ThoughtSoft → For AttentionLoud → For Importance

To maintain audience attention

one change every two minutes

Words

HeadRational

HeartEmotional

HeartMetaphor or story

Picture or graphic• A picture is word a

thousand words

HeadFacts, figures, and statistics

Success … means gaining converts through both logic and emotion.

Dan P. Cohen, The Heart of Change Field Guide

“”

The real message isn’t what you say. It’s what the other person remembers.- Harry Mills

Making Words Memorable

• Important elements larger and brighter

• Multiple media elements

Show and Tell

• Few, simple words

• Sensing words• Alliteration

and/or rhyme • Repetition and

volume• Variety of delivery

Let’s Talk Q&A

Conducting an Effective Q&A

Make it clear!– Let the audience know if and when there will be a Q&A

Transition appropriately– Have a visual and ask for questions– Remember, show and tell

Maintain control– Repeat the question, answer to the group– Keep answers as short as possible– If you don’t know the answer, don’t answer! Write it down

or refer– Capture questions there is not time for, and follow-up

Why is it so Hard?

Why is it so Hard?

• You lack Presentation skills– Monotone delivery– Can’t answer questions

• Audience is not engaged– Just facts & figures– Don’t connect

• Content is not memorable– Too much content– Driven by PowerPoint

Application Activity

• Let’s look at the Presentation Planner

• Use this for your next Presentation

HIGH PERFORMANCE MANAGEMENT CONFERENCE EFFECTIVE PRESENTATIONS.

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