Hey, Operations .., Mind Your Business!
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Transcript of Hey, Operations .., Mind Your Business!
HEY, OPERATIONS …
MIND YOUR BUSINESS!!
HOW TO BUILD WORLD-CLASS PARTNERSHIPS WITH THE BUSINESSES YOU SUPPORT.
One Stop LeaderShop®
The Complete Manager Training Program
BE A SNOOP. BE A BUSYBODY. BE A BUTTINSKI.
(IRONY? TABLE FOR 1?)
One Stop LeaderShop® The Complete Manager Training Program
BUT SERIOUSLY, STAY CLOSE TO YOUR BUSINESS LEADERS. WATCH, LISTEN,
LEARN, ACT ACCORDINGLY.
One Stop LeaderShop® The Complete Manager Training Program
… BECAUSE THEIR BUSINESS IS YOUR BUSINESS!!
One Stop LeaderShop® The Complete Manager Training Program
Do your homework about them. Care about customers as much as they do. Build capabilities to advance their goals. Generate profit to their bottom line. Keep control while promoting their sales. Earn a reputation and win their trust.
HERE’S WHAT TO DO …
One Stop LeaderShop® The Complete Manager Training Program
A world-class business partner is insightful and informed.
DO YOUR HOMEWORK
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
DO YOUR HOMEWORK
YOU’RE MINDING YOUR BUSINESS WHEN YOU …
• Regularly meet with your business
partners, and show that you understand their strategic imperatives. Set relevant goals for your team.
• Study trends in your industry, and position your business to compete. Develop your pro-forma response and have it ready.
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
A world-class business partner makes an inviolable service commitment.
CARE ABOUT CUSTOMERS
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
CARE ABOUT CUSTOMERS
YOU’RE MINDING YOUR BUSINESS WHEN YOU …
• Articulate a customer-facing image and adhere to it. Make it a condition of employment for your team members.
• Set aggressive targets for problem resolution. Once achieved, raise the bar.
• Drive your error rate to zero. That’s right, zero.
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
A world-class business partner anticipates future strategic needs.
BUILD CAPABILITIES
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
BUILD CAPABILITIES
YOU’RE MINDING YOUR BUSINESS WHEN YOU …
• Write your strategic plan around the future
needs of your business. Acquire the requisite people, process and technology.
• Improve performance metrics through meaningful process redesign. No heroics, please (‘cause they’re not sustainable.)
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
A world-class business partner thinks like an owner.
GENERATE PROFIT
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
GENERATE PROFIT
YOU’RE MINDING YOUR BUSINESS WHEN YOU …
• Contribute materially to customer loyalty. Increase revenue.
• Drive your run rate downward. Decrease
cost.
• Manage unit cost. Ensure that your cost allocation is equitable and consistently applied.
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
A world-class business partner builds a foundation on which sales can soar.
KEEP CONTROL
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
KEEP CONTROL
YOU’RE MINDING YOUR BUSINESS WHEN YOU …
• Maintain internal control without sacrificing
sales. Help the business grow.
• Promote sales without sacrificing internal control. Offer stability as one of the benefits of doing business with your company.
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
A world-class business partner is known for his/her professional relationships.
EARN A REPUTATION
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
EARN A REPUTATION
YOU’RE MINDING YOUR BUSINESS WHEN YOU …
• Win the respect of your business leaders.
• Win the respect of your customers.
• Win the respect of your external providers: Regulators, Vendors, etc.
• Win the respect of your internal providers: Technology, Human Resources, Audit, etc.
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
Do your homework Care about customers Build capabilities Generate profit Keep control Earn a reputation
LET’S REVIEW …
One Stop LeaderShop
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
YOU ARE AN OPERATIONS
PROFESSIONAL. YOU ARE THE
SERVICE PROVIDER.
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
AND, AS IMPORTANTLY, YOU ARE THE COST
MANAGER.
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
YEP .... MIND YOUR BUSINESS!!
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
ONE STOP LEADERSHOP®
THE COMPLETE MANAGER TRAINING PROGRAM
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
BROUGHT TO YOU BY …
One Stop LeaderShop® The Complete Manager Training Program
Complete 14 Volume E-Book Links
Workbook (CD ROM)
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
One Stop LeaderShop® The Complete Manager Training Program
Complete 6 Volume Paperback Book Links
Workbook (CD ROM)
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
ALSO AVAILABLE ON SLIDESHARE LISTS FOR LEADERS
Intro i Leadership Principles Intro ii: Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity One Stop LeaderShop® www.onestopleadershop.com
The Complete Manager Training Program
ALSO AVAILABLE ON SLIDESHARE HOW TO BE A GREAT EMPLOYEE
… advice for the career-minded beginner.
Lesson 1: Think Strategically
Lesson 2: Follow a Set of Guiding Principles
Lesson 3: Be a Responsible Corporate Steward
Lesson 4: Care About Customers
Lesson 5: Say It With Numbers
Lesson 6: Manage Yourself
Lesson 7: Redefine Professional Growth
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
ALSO AVAILABLE ON SLIDESHARE LEADERSHIP FOR THE TIME OF YOUR LIFE
Need solutions? … help has arrived!
Recent Graduate
Young Professional
Manager of Manager
C-Suite Executive
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
ALSO AVAILABLE ON SLIDESHARE PERFECT PAIRINGS SERIES
Some business practices are simply meant to be together …
Service Quality & Vendor Management
Performance Management & Employee Satisfaction
Strategic Planning & Equitable Cost Allocation
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program
THANK YOU FOR VISITING ONE STOP LEADERSHOP Manager training just got easier.
One Stop LeaderShop® www.onestopleadershop.com The Complete Manager Training Program