1

2

HERMESHERMESRe-inventing Ground

HandlingRe-inventing Ground

Handling

3

HERMES

Created by Ground Handlers for

Managing Ground Handling Operations

4

Real-TimeService Level Monitoring

Service Recovery

INBOUND / I M P O R T

OUTBOUND / EXPORT

WA

REH

OU

SEM

AN

AG

EMEN

T

TRA

NSF

ERTruck Queues

DO

CU

MEN

TM

AN

AG

EMEN

T

ULDManagement

BIP

HERMES

Legacy Handling

Revenue Accounting

BIL

LIN

G

Accounts

Elec

troni

cC

UST

OM

S In

terf

ace

LocalCustomsAuthority

In/O

utbo

und

MES

SAG

ING

Engi

ne

5

Dynamic profiling according to Service Level AgreementReal-time monitoring of serviceProactive error prevention with 3 alert levels: Warning, Error, About to FailAutomatic Service Recovery (missing/found cargo)Dynamic checklists for Recovery actionsRuns on wall mounted displays

Pre-emptive Service Management

Making Standards as Individual as the Customer!

6

Goods and Documentation AcceptanceAWB Management (Cut AWB)Comprehensive AWB HistoryComplete FWB ManagementSecurity ManagementDangerous Goods ManagementFlight ManifestAutomatic Messaging (Flight Departure)Pallet ManagementULD Tag ManagementAirlines interrogation screens606 Barcode Label Management

Outbound / Export Functionality

A8

Snímek 6

A8 Remove Partly for DGR

what is pallette managementwhat is ULD TAG management ???

move flight manifest bellow ULD and pallet management

Add the word IATA before the 606David; 17.7.2002

7

Pre-Flight Manager (What to expect) FFM Management Breakdown Order Management (ULD+AWB)Customs Clearance ManagementAutomatic Transfer management (by air, road, BIP)Goods Delivery ManagementAirside Service Level MonitoringComprehensive AWB history

Inbound / Import Functionality

A9

Snímek 7

A9 remove automatic for transfer management

remove the SLA in brackents for Airside managementDavid; 17.7.2002

8

Automated warehouse with RF Hand Held Technology Barcode System Management

Location, Cargo, ULD, Doors etc.Inventory CheckBreakdown ManagementBuild-up Management Racking ManagerDamaged ULD ManagementDamaged Cargo Management 606 Barcode Printing Management (optional)

Warehouse Management

9

Automatic Charges:Export / Import (security, storage, etc.)Agent / Airline (rates, loose/unitise, etc.)

Manual Charges (BIP, special handling, etc.)Tariff Manager (by Airport, by Airline, by Agent, Default)Invoicing ModuleInvoice Query ManagementDynamic Invoice Rule ManagerMulti CurrencyCash and Account Customer ManagementAccounts InterfaceLegacy Loading Cartridges

Billing & Accounts

A10

Snímek 9

A10 to change the order of invoice Q management and invoice templateDavid; 17.7.2002

10

Customs Comprehensive real-time Customs ManagerCovers Export / Import / TransfersCustoms Snag ManagerCustoms Clearance indicator across the handling process

MessagingInbound / OutboundEDI / Email / FAX / XMLCargoIMP, SITAMulti Versions Messaging (i.e. FFA V3, V2, V1)Built-in Message BrokerUser controlled message builder

Customs & Messaging

A12

Snímek 10

A12 change FSA to FSUDavid; 17.7.2002

11

Management Information

Complete operational statisticsPerformance statistics for airline customersOriginating hub performance monitoringOther 3rd party service providers (ramp)Customised reports to customers’ own specification

12

13

Main MenuMain Menu

14

Service Level Monitoring

Service Level Monitoring

15

Monitor by operational Area

Monitor by operational Area

16

Pre-emptive alerts by shipment profile

Pre-emptive alerts by shipment profile

17

Vehicle ControlVehicle Control

18

Quick Data Capture

Quick Data Capture

19

Main Operational AWB Form

Main Operational AWB Form

AWB Status Indicators

AWB Status Indicators

20

FWB FormFWB Form

21

AWB ChargesAWB Charges

22

Truck Queue Function

Truck Queue Function

23

Truck Queue Control

Truck Queue Control

24

Security FunctionSecurity Function

25

Security Control

Security Control

26

Manifest FunctionManifest Function

27

Control by Carrier

Control by Carrier

28

Warehouse Build-up Control Centre

Warehouse Build-up Control Centre

29

Manifest Control

Manifest Control

Built for flight

Built for flight

Ready to be Built to

flight

Ready to be Built to

flight

ULDs to DestinationULDs to

DestinationShipments to Destination

Shipments to Destination

Shipments Booked but not

yet received

Shipments Booked but not

yet receivedShipments in process

Shipments in process

30

31

ULD ContentsULD Contents

32

Drill-down to AWB details

Drill-down to AWB details

33

View detailed AWB HistoryView detailed AWB History

34

35

Plan break-down while flight is still

in the air

Plan break-down while flight is still

in the air

36

Know what’s on the flight from

FFM

Know what’s on the flight from

FFM

37

Work on electronic

AWB (FWB)

Work on electronic

AWB (FWB)

38

Transfer by Air function

Transfer by Air function

39

Transfer by Air Control

Transfer by Air Control

40

Road Feeder Function

Road Feeder Function

41

Road Feed Control

Road Feed Control

42

Real-time Operation

Monitoring

Real-time Operation

Monitoring

43

Real-time Operation

Monitoring

Real-time Operation

Monitoring

44

Real-time Shipment Level

Monitoring

Real-time Shipment Level

Monitoring

45

Act before service failure

occurs

Act before service failure

occurs

46

Manage Irregularities

Manage Irregularities

47

Track what to do and when to

do it

Track what to do and when to

do it

48

Step-by-step guidance

Step-by-step guidance

49

Sample Reports

Airline Name

50

Sample Reports

Airline Name

51

Sample Reports

Airline Name

52

Sample Reports

Airline Name

53

Sample Reports

Airline Name

54

Sample Reports

Airline Name

55

Sample Reports

A/P

Airport

Airport