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in this issuefeatures

4 Feature Article

5 Lease Appeal

7 It’s the Law

8 Toolbox

association news10 Learning Center

11 Learning Center - 2013 Courses

12 2013 Directory Advertising

13 Lifetime Achievement Award

16 Calendar

17 Save the Date - Education Conference

18 Managers News

20 Associates News

21 2013 Luncheon Sponsorship

21 2013 General Membership Sponsorship

22 Maintenance News

24 New Members

27 Moments with May

december 2012

about the cover

2012 Board of Directors

PresidentLinda Mason

President-ElectShelley James, CAM

Vice PresidentTammy Lee

Secretary/TreasurerStacy Garcia, CAM

Managers RepresentativeAbby Wittenmeier

Associates RepresentativeJimmy King

Maintenance RepresentativeBrad Rappette

Management DirectorsRebecca BrittStephanie Burns, CAMDiane Cathey, CPM, ARMJo Anne Corbitt, CPMDiana English, CAM, ARMBrook Keen, HCCPAndrew Klahn, CAMKelly LuckyLisa Swick, CAPSZac Ward

Associates DirectorsJack Abernathy, CASJill Carpenter, CASJanell Mayo, CASMike MooneyDwayne Rawls, CAS

Maintenance DirectorRusty Guilliams, CAMT II, CPO

Executive DirectorDiane Carter

Education & MembershipBrittany Crumby

FinanceLaurie Laguna

StatisticsConnie Morris

Marketing & MeetingsGiovanna Suastegui

Legal AdvisorWes Hall

Active Past PresidentsMary Bradley - 2007Brad Cather, CPM, HCCP, SHCM - 2008Kirby Davis - 2002Burleta DeRoush - 2011Jackson Downey - 1984Faye Ellis, 1991Andy Gass, ARM - 1997Barbara Haynes - 2000Linda Mason, ARM - 2010Harold Morris, CPM - 1990Nancy Morris, ARM - 1996Linda Page, CPM - 1998, 2005Ellen Parker - 2004Chari Lewis, CAPS, CAM, 2009Rita Wilkinson. CPM, ARM - 2003Joyce Wolfe, ARM - 1995

2012 Awards & Installation Banquet Sponsors

Photo compliments of Horace Wilkinson,

Class Action

Location compliments of Valentino’s

3

4

feature articleby Kevin Lauthern, Lewis Letterworks

4

Mary Kay Ash shares,”An average person with average talents and ambition and average education can outstrip the most brilliant genius in our society, if that person has clear, focused goals.” Goal setting is a powerful process for thinking about your ideal future, and for motivating yourself to turn your vision of this future into reality. Use these six steps to set and attain your personal and professional goals in 2013.

Create a Calm and Creative Atmosphere Before you can begin to dream, there needs to be a time of removing yourself from the hectic pace and stress of everyday pressure. Create times to clear your mind and ask the tough questions. What in my life, both personally and professionally, needs to improve? Do I want to be facing the same challenges in the same manner one year from now? What would a “better situation” look like? Our GNAA Board takes time to retreat and brainstorm on the goals, programs and events for each year by getting away to a location away from their busy workplaces. Take an afternoon or make it part of stringing several lunches together to get away and think about what a successful 2013 could be.

Determine Your 2013 Goals Basketball great Julius Irving stated, “Goals determine what you’re going to be.” In your private brainstorming sessions determine three personal and three professional goals for 2013. These should be practical and of varying degrees of challenge to keep you motivated yet optimistic. Goals could be obtaining certifications, increasing your value to the company, learning a new responsibility, or being promoted. Others might include learning online, picking up a new hobby or dropping an unhealthy habit.

Planning for a Successful 2013Six Steps to Reaching Your Personal and Professional Goals

Develop a Plan To transform your goal concepts to life implementation a well-thought-out plan needs to be formulated. This plan becomes the blueprint for your dreams. Just as a contractor uses a blueprint to build a home, a written goal plan leads us step by step to success. The written plan is the part of goal setting that determines the most discipline. To simplify, build yourself monthly steps or checkpoints that, if done, would allow you to make significant progress towards your goals. According to Stephan Brennan, “Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.”

Incorporate Your Plan Into Every Day Here’s where the rubber meets the road as you switch from “dreaming” to “doing.” Each day for the next 365 days has a small purpose in it to assist you in reaching your personal and professional goals you’ve envisioned for a successful year. Take a moment each day to review your goals and remind yourself of the steps needed today to reach them. It takes great doses of courage and commitment to stay focused on the goals. The year will present some distractions and disappointments that may discourage you in your trek. Motivational speaker Zig Ziglar shares, “Persistence is the ability to maintain actions regardless of your feelings. You press on even when you feel like quitting. Sometimes you’ll feel motivated, sometimes you won’t. But it’s not your motivation that creates results—it’s your action.”

Evaluate and Adapt Periodically, revisit the “blueprint” of reaching your goals and review your progress. Whether you

continued on p. 26

5

lease appealby Greg Willett, MPF Research, RealPage

5

Total building activity in the United States remains reasonably tame for the most part, and there are reasons to think that new supply won’t be pushed drastically beyond absorption capabilities in the near term. Still, there are individual metropolitan areas—and particularly specific neighborhoods—where development activity is becoming fairly aggressive. Those areas could see occupancy backtrack a bit in the near term. Even if that’s not the case, considerable product moving through the initial lease-up process likely will have a cooling effect on the rent growth trend. Listed on the next page, four of the nation’s major metros—defined as those with at least 100,000 apartment units—register ongoing construction that will grow their total stocks by 3 percent to 4 percent. Given that this is product that will come on stream during the course of the coming 18 months for the most part, that means annual inventory growth should come in at 2 percent to 2.7 percent. Historically, expansion at that sort of pace hasn’t been a problem as long as it occurs alongside strong demand, generally triggered by healthy employment additions. However, it’s probably not a good idea to kick-up the development pace in these spots too much beyond where it is right now. At the top of the list are Austin, San Jose and Raleigh/Durham, scheduled to see apartment inventories climb 3.7 percent to 3.9 percent during the next year and a half or so. The good news is that the job bases in these tech-heavy economies are expanding rapidly, with Austin and San Jose recording notably robust annual employment growth surpassing 3 percent in the latest stats, and Raleigh/ Durham experiencing a healthy job expansion of 2.4 percent.

New Development: Too Much, Too Soon?

Even with vacancy rates at their lowest in years, there exists potential for new supply to overwhelm demand in some markets.

More questionable on its outlook is Nashville, the metro in the No. 4 spot, which rarely is mentioned when the industry experts talk about potential overbuilding scenarios. Near-term inventory growth of 3.1 percent seems like it’s pushing to the edge of what’s advisable for a metro where the current annual job expansion rate is 1.3 percent. So, in fact, Nashville could be the first major market in the United States to see its occupancy performance stumble a bit primarily because of the volume of new

product coming on stream.The three metros where

ongoing construction represents more than 2 percent but not quite 3 percent inventory growth are Dallas, Seattle/Tacoma and Washington, D.C. The

nation’s capital is probably the most vulnerable metro in that group, since it has the hardest-to-predict economic outlook. Current annual employment growth is OK but not great at 1.2 percent, and the possibility that government-related downsizing will take the net job production pace down to essentially nothing cannot be ignored. For now, though, the construction volume in metro Washington perhaps isn’t really as over-the-top as is perceived by some. MPF Research’s baseline forecast calls for this market to underperform the nation as a whole over the next few years, but not for any severe pain. Drilling down to neighborhood-level construction activity in the nation’s largest metros, there are a dozen spots where apartment inventories will expand by 10 percent or more during the near term. And about twice as many submarkets are set for inventory growth of 5 percent to nearly 10 percent. The most extreme neighborhood-level growth is coming in North San Jose/Milpitas. Almost three-fourths of the total units on the way in metro San Jose are going to be delivered in that single

continued on p. 6

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neighborhood, where the current existing base is limited to about 8,800 units. Thus, the existing stock in North San Jose/Milpitas is going to skyrocket by roughly 46 percent during the next couple of years. Near-term inventory growth should come in close to 22 percent in the Franklin/Williamson County area of Nashville and around 18 percent in the North Charlotte submarket, Orange County’s North Irvine (Calif.) area, and Central San Antonio. Look for 10 percent to 14 percent inventory expansion in seven submarkets:

the Cedar Park area of Austin, The Loop submarket in Chicago, Central Raleigh, Central Nashville, Intown Dallas, metro Washington, D.C.’s Downtown Silver Spring submarket and the Las Colinas/Coppell area of metro Dallas.

One thing to note about this group is that it’s pretty heavy on urban core locales. Indeed, scanning the country, the most active areas for new construction in almost every metro are in or adjacent to the heart of the city.

Looking beyond the list presented here, other notable construction hot spots include the South of Market area of San Francisco—where inventory growth near 9 percent is on the way—and three metro Washington, D.C., locales—Northeast D.C.,

North Arlington and the Tysons Corner area—where 7 percent to 8 percent inventory growth should occur.Also, look for submarket clusters where construction may not be too aggressive in individual neighborhoods

but where adjacent neighborhoods also are very active. For example, there’s 9 percent inventory growth on the way for Intown Seattle and 4 percent growth that will occur right next door in the Capitol Hill area, and projects in those locales will have lots of overlap in the target customer base. Likewise, Houston’s Downtown/West Inner Loop, Medical Center/University area, Greenway Plaza/Upper Kirby submarket and the Galleria/Uptown area will expand by 4 percent to 7 percent apiece, with all of them serving somewhat similar resident bases. As always, big-picture construction trends only tell us so much about whether or not we’re building the right amount of apartment product. It all comes down to what’s happening in specific locations. l

Greg Willett is Vice President of MPF Research, a division of RealPage. He can be reached at greg.willett@realpage.com.

Reprinted with permission from Units magazine, Sept. 2012

Metro-Level inventory Growth LeadersMetro Units Inventory Under Construction GrowthAustin 7,150 3.9%San Jose 5,597 3.8%Raleigh/Durham 4,472 3.7%Nashville 3,293 3.1%Dallas 12,667 2.6%Seattle/Tacoma 6,815 2.1%Washington, D.C. 11,024 2.1%

Neighborhood Inventory Growth LeadersMetro Submarket Units Inventory Under Construction Growth

San Jose North San Jose/Milpitas 4,017 45.6%Nashville Franklin/Williamson County 1,225 21.9%Charlotte North Charlotte 1,293 18.3%Orange County North Irvine 2,371 18.3%San Antonio Central San Antonio 1,713 17.6%Austin Cedar Park 1,041 14.4%Chicago The Loop 1,973 11.4%Raleigh/Durham Central Raleigh 1,821 11.0%Nashville Central Nashville 1,042 10.4%Dallas Intown Dallas 2,431 10.2%Washington, D.C. Downtown Silver Spring 1,112 10.2%Dallas Las Colinas/Coppell 1,960 10.0%

7

it’s the lawby Wes Hall, Law Office of Hall & Sitler

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A s soon as you open the office on Monday morning, you find yourself surrounded by an angry mob of tenants who want their local Sheriff (Management) to call out the tenant in Apartment 373. The crime is the wild party that lasted until 4:00 a.m. Sunday morning. So you strap on your six-shooter and tell the crowd that you are going to send the rowdy tenant to the Judge. As we all know, your tenants expect you to wear many hats. Therefore, they bring you all their personal problems, community issues, and housing complaints. At this point, take a deep breath and make sure you have the “guns” to involve the Judge and win an eviction. In the past we have addressed many of the following topics individually. This month we are going to provide you with a list of the actions or failures to act that most often shoots your eviction case in the foot:

Cease communication with the tenant. There never seems to be a case where the tenant does not quote something they were told by a management staff member. When going to court, let the lawyer’s office do the talking for you. One line of communication simplifies the entire process. Ceasing communication means no emails, texts or tweets. No return of phone calls other than maintenance requests or advising the tenant to call your attorney. No automatic notices such as notices for non-payment of rent. Also, no casual discussions outside of the office environment.

Stay away from the tenant’s “Hired Hand.” If an attorney, who does not represent you, contacts you for any reason, it is in your best interest not to talk to this “Hired Hand.” Get his phone number and give absolutely no information except your attorney’s name or the person who has been designated as your property’s Risk Manager.

If you are going to get into a gun fight, be sure you don’t shoot yourself in the foot.

Failure to keep good documentation. “What do you mean I have to send a notice? This is the third all-night party at Apartment 373.” Telephone warnings, personal discussions, or notes on the door may not fulfill the legal obligation of giving proper notice. The less minor infraction will require the most documented notices. A greater infraction could require only one notice, such as a three-day notice for violent or dangerous behavior. Documentation also means photographs, lease documents, move-in/move-out inspection reports, etc.

Don’t accept rental payments. As we are all aware, the Landlord Tenant Act does not allow acceptance of rent after you have declared a breach of contract. Acceptance of rent after breach condones all prior breaches. However, we can’t keep tenants from dropping payments into the night slot. We must react to such attempted payments immediately. Funds that are “held” are often deemed to be accepted. There is no “holding” them in your drawer. Notify your attorney immediately so these funds can be properly accepted with reservation of your rights and remedies.

Immediate reaction is also necessary in several other instances. Fair Housing Complaints, Counter Claims, Notices of Bankruptcy or any other legal action must be addressed immediately. Even maintaining proper maintenance of the subject premises during the eviction process could influence the outcome of your showdown before the Judge.

Witnesses are necessary. Hearsay is never allowed. Witnesses must be willing to testify. Written statements are not admissible. Tell your tenants that if you are to be successful, they must be willing to testify. Solidify their testimony by obtaining written statements from witnesses even though such statements are not allowed as evidence.

continued on p. 26

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toolboxby Mark Cukro, Plus One Consulting, Inc.

8

continued

Importance of Service Team Training

Having an asset-minded service team that operates efficiently and makes sound decisions is what every owner or manager wants in a service team. For the past fifteen years I have been in the industry assembling and developing teams that are effective, efficient, make the correct decisions and have the ability to repair the first time. In our industry it is absolutely critical that we stay current with all the trends and developments in market conditions, technology, and the desire of our prospective residents. We all know that if we fall behind in any area, our competitors gain an advantage and we will be behind the leaders. One area to gain an advantage is to train the service team. Historically, the training for operations has been inversely proportional to the training provided to the service teams, and the results are inefficiency, high turnover, and a shallow talent pool. Successful companies and owners understand that training service personnel is critical and necessary in order to generate revenue through lease renewals and keep MRO expenses at a minimum. They all have made a commitment to continuous training, and the results are immediate. Here are some statistics that I have gathered over the past few years through surveys and interviews that prove continual training is not only important but absolutely necessary if expenses are to remain in control. • 40%ofallHVACsystemsthatarereplacedwere

misdiagnosed and did not need to be replaced. That means for every ten units replaced, four of them could have been saved.

• 80%ofallnewtechniciansreplacecomponentsuntil a system begins to work before they have received job specific training. That means replacing more parts on every service call until they are trained to troubleshoot instead of relying on guesswork.

• 92%ofallserviceteammembershaveneverseentheir property budget on a consistent weekly or monthly basis.

Will training our service teams make them want to leave or cause them to get recruited? A comment I hear often is, “Well, if we train them or get them certifications they may leave or get recruited.” I remember being in a meeting where this comment was made, and before I could even reply someone said, ”Well, what if we never train them and they stay with us for thirty years? What will that cost us?” One of the most common questions I have been asked in interviews is, “Will you send me to training so I can get better at my job?” I have to say, this is an important topic to the new and growing work force and we must address it or we are going to lose candidates with great potential to other service industries. Since we have some technicians with significant experience, should I only send the new employees? Even the most experienced technicians who say they don’t need training will appreciate it more than they thought once they get in a learning environment and get exposed to new information. Honestly, I can’t even tell you how many “ah-ha’s” there have been in the classroom by the end of the day. Most people with years of experience should want to know what their teammates are being taught. It is easy to get caught up in the day-to-day routine, but I have never heard a student complain about learning something they didn’t know or that could help. Here’s a little tip: If you want the training to be successful, avoid the temptation to have a meeting before and after the session to discuss recent trends or announce a new company-wide change. While it may be tempting, associates may relate future training to some expectation of reprimand and avoid attending at all costs. Keep it fun and informative and they’ll keep going. Why do we have high turnover in the service teams and what can we do about it? Companies that have a low turnover in the service departments have a great culture where the managers and leaders treat their associates respectfully. Those managers and

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leaders genuinely want to serve their team as a whole. They have high standards, always lead by example, and possess high expectations of everyone, including themselves. A highly effective way to keep employees is to have a training program that focuses on the goals and success of an individual and the company. In almost every interview I have conducted, I have been asked if job-related training is offered. If I were to choose between a candidate who always wanted to learn and a candidate who said they didn’t need any training, I will choose the person who wants to remain a student and learn how to better themselves at their job. It is not uncommon to get a phone call from a technician who says the class they were scheduled to attend was once again canceled at the last minute. So they take a vacation day, get a certification, and start interviewing for a position with a competitor. How and where do I start training? Find an industry expert and start there. Training service personnel should be focused toward impacting at least one of these three areas:

Generating revenue, increasing profitability, and directly reducing or stabilizing expenses. The service teams have the most interaction with residents and significantly influence their decision to renew a lease or transfer to another property. When

they receive training on soft skills such as communication, leadership, customer service, and coaching they will be more professional, become much more effective at maintaining teams, and they will operate the service department as a business.

When service managers and technicians have received training in time management and will make a few changes such as keeping a clean and organized shop, they will spend much less time searching for parts buried in boxes and avoid making unnecessary purchases due to the inability to locate a part or piece of equipment. Time is money and saving time means being able to complete more service requests per day and do more projects to reduce capital expenditures. For example, two additional service requests per day per property can easily equal up to 250 additional requests per year or provide one to two extra work days for projects for each property. When technicians receive technical training it reduces the guesswork associated with troubleshooting.If80%oftechniciansjustreplaceparts until a stove or refrigerator operates, it is costing you a tremendous amount of money and time wasted. It is very rare that I meet a technician who installs an incorrect part and then removes it to install the correct component.

Saving the cost of one HVAC system and one appliance and eliminating the turnover of one employee per property per year will have a tremendous impact on the bottom line.

There are few things more rewarding than watching a student learn and then bring that enthusiasm back to their property where the high level of professionalism continues to develop them to become more successful on a daily basis. Associates want to know where they stand, what they are supposed to do and how to do it. Give them the right tools through training and watch the positive results gain momentum in just a few months. Bottom line: Invest in your people and they will invest in you and your organization. l

Mark Cukro is the President of Plus One Consulting, Inc. and founder of ServiceTeamTraining.com. For more information visit his web site at www.serviceteamtraining.com or contact him at mark@serviceteamtraining.com or 704-363-6236.

Success in business requires training and discipline and hard work. But if you’re not frightened by these things, the opportunities are just as great today as they ever were.–david rockefeller

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O R K I NPEST MANAGEMENT

Fair Housing for Maintenance & Managers PersonnelWednesday, December 58:30 a.m. - 12:30 p.m. • GNAA Education RoomApproved for 4 Continuing Education Credits

Cost: $75

Presented by: Angelita Fisher, King & Ballow

All the Latest Fair Housing IssuesFull Breakfast Included

Space is limited – reservations are required

NALP Training CourseStrenghthen Your Front Line to Increase Your Bottom Line

January 15-17, 20139:00a.m.-5:00p.m.•GNAAEducationRoom

Cost: $599 for the entire designationScholarship opportunities available – Contact Brittany Crumby at 615-365-3047

Training covers:KeystoSuccessinLeasing•LeasingandtheInternet•LeasingDemonstration&ResolvingObjections•LegalAspectsRentalPoliciesandProcedures•TelephonePresentations•TheLeasingInterview&QualifyingResidents

Presented by:Doug Chasick, CAPS, CPM, SLEInstructor with 34 years of experience in managing, leasing, marketing and focusing on multifamily properties. In his career, Doug has managed portfolios in excess of 28,000 units.

Company ________________________________________________________Name ________________________________________________

Authorized by ____________________________________________________Date _________________________________________________

Phone __________________________________________________________Email ________________________________________________

q Bill Account q Amount Enclosed $________

Fax to 615-365-3571

Space is limited – reservations are required

Company ____________________________________________________

Name _______________________________________________________

Authorized by ________________________________________________

Date ________________________________________________________

Phone ______________________________________________________

Email _______________________________________________________

q Bill Account q Amount Enclosed $________

Fax to 615-365-3571

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learning centerMake plans to attend these educational courses offered by GNAA in 2013.

Course Dates Member Cost

NEW!

National Apartment Leasing Professional* (NALP®) January 15-17 $599

Breakfast Bites: Topic to be announced February 21 $40

Selling to Multi-family March 1 $40

Advanced 410-A Installation March 13 $150

2013 Education Conference: Get 5 CEC’s in one day! March 22 $195

Certified Pool Operator* (CPO®) April 18-19 $350

HVAC/EPA Certification May 7 $99

410-A Certification June 19 $165

HVAC/EPA Certification July 23 $99

Breakfast Bites: Topic to be announced August 27 $40

Ceramic Tile Installation and Repair September 12 $50

Drywall Repair September 12 $50

2013 Legal Seminar September 20 $135

Certified Apartment Manager* (CAM®) October 8-10 and CAM $850Certified Apartment Supplier (CAS®) November 12-14 CAS $600

Breakfast Bites: Topic to be Announced October 24 $40

Low Income Tax Credit Housing November 20-21 $199

Fair Housing for Maintenance & Managers December 10 $75

Don’t have the staff coverage to attend as many off-site trainings as you’d like? Looking for a way to provide quality training to your employees on a tight budget? GNAA’s Online University programs are the ideal solution! www.nashvilleaptasn.org

*Scholarship is available for the CPO, NALP and CAM certification courses

For more information or non-member prices, call the GNAA office at 615-365-3047. Registration must be made for each class. Registration forms can be downloaded from www.nashvilleaptasn.org/education. Space is limited. Schedule and pricing subject to change.

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Reserve Your Space in the

2013 GNAA Membership Directory & Buyers Guide Promote your products and services to the entire Greater Nashville Apartment Association membership. This annual publication

is mailed to every member of GNAA. This Directory is used by members as their primary resource when searching for products and services to meet their multi-family housing needs and is a vital resource for your business!

Advertising Sizes & PricesPleaseindicateyouradsize&colorpreference:

q Full Page color (7.25” x 9.375”) $495 q Full Page black/white (7.25” x 9.375”) $395 q Half Page-Horizontal color (4.25” x 7.25”) $375 q Half Page-Horizontal black/white (4.25” x 7.25”) $225 q Half Page-Vertical black/white, Buyer’s Guide location (3.5” x 9.375”) $225 q QuarterPageblack/white(3.5”x4.375”) $150

Ad placement is based on production layout and is available on a first come, first serve basis.Ad space is limited.

Production Costs • LastYear’sAd NoadditionalCharge • LastYear’sAdwithminorchanges NoadditionalCharge • CameraReadyArt NoadditionalCharge • NewAdDesign(billedthroughLewisLetterworks) Specialrateof$45/hour

Send camera ready artwork to jenny@lewisletterworks.com

Billing and Contact InformationCompany Name __________________________________________________ Date _______________________________________

Contact _________________________________________________________ Phone Number ______________________________

Authorized By __________________________________________________ q Bill Account qPayment Enclosed $ ____________

Please complete and fax to (615) 365-3571.NO REFUNDS OR CANCELLATIONS

directory advertising

Two International Plaza Drive, Suite 201, Nashville, TN 37217Phone: (615) 365-3047 Fax: (615) 365-3571 www.nashvilleaptasn.org

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Lifetime Achievement AwardCharles D. Biter presented with Lifetime Achievement AwardCharles D. Biter, better known as Charlie or Mr. B, has

been honored with the Greater Nashville Apartment Association’s first Lifetime Achievement Award. Charlie will be recognized at the 2012 Awards and Installation Banquet on December 1.

Charlie Biter, CPM, the GNAA 1976 President, has been a real estate professional for more than 40 years. During that time he has been actively involved in the planning, development, ownership and management of multifamily communities as well as other income-producing real estate developments.

Charlie graduated from the University of Memphis with a major inMarketing&RealEstateManagementandwasamemberofthePiKappaAlphaFraternity.Charliealsoattended graduate school at the University of Memphis.

Mr. Biter served as the first Executive Director of the Nashville Apartment Association, which is recognized as the Greater Nashville Apartment Association today. He assisted with drafting and lobbying for the original Tennessee Uniform Landlord Tenant Act. He has served in leadership roles in many professional associations including President of the Nashville Apartment Association; President of the Institute of Real Estate Management, Chapter 71; Founder and President of the Apartment Council of Tennessee; Board member of the Nashville Homebuilders Association; Board member of the Nashville Board of Realtors; President of the Nashville Lions Club; Member of Lions Club International; Deacon and Elder of Vine Street Christian Church.

Charlie’s many accomplishments include serving in the Medical Corps of the United States Air Force, and during his active duty he helped deliver a baby. Charlie has also received the Order of the Arrow and Life award from the Boy Scouts of America.

Currently Charlie is the founding partner and Chief Manager of Continental Property Management, LLC, the CEOofTimmonsPropertiesIncorporatedandisaPartnerwithPremierMaintenance&Remodeling.Hewaspreviously affiliated with First Management Services for over eleven years.

When Charlie is not collecting rent or presiding over a meeting, you may find him on stage at Zanies performing with Gallagher. We are privileged to recognize Charlie with the first-ever GNAA Lifetime Achievement Award.

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blast from the past

110 Glancy Street, Suite 108 • Goodlettsville, TN 37072 • phone 615.873.4631 • fax 615.873.4634ryan@summitpropertyrestoration.com

Summit PropertyRestoration, LLC

Commercial Roo�ng Division

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blast from the past

110 Glancy Street, Suite 108 • Goodlettsville, TN 37072 • phone 615.873.4631 • fax 615.873.4634ryan@summitpropertyrestoration.com

Summit PropertyRestoration, LLC

Commercial Roo�ng Division

16

sunday monday tuesday wednesday thursday friday saturday

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4 5 6 7 82 3

13 14 15

20 21 2217 18 19

10 11 12

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24 2523

*at GNAA office

26 27 28 29

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december

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Awards &Installation BanquetEmbassy Suites Hotel,

Murfreesboro6pm

Fair Housing for Managers

& Maintenance Personnel*

8:30am - 12:30pm

King’s Daughters Day Home

Christmas Event

Merry Christmas!

OFFICE CLOSED

OFFICE CLOSED

Happy New Year!

News & Events9am

Membership Committee*

8:30am

Education Committee*

9am

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Lia Nichole Smith, SatisFacts

Jackie Ramstedt, Ramstedt Enterprises, Inc.

Mark Cukro, Plus One Consulting, Inc.

Susan Sherfield, Mercy Housing

Register Today!Name(s):______________________Company:________________________Date:_______________

Email:___________ Phone: __________Bill Account $______Payment Enclosed $_____________

Reservations are required. No Refunds / No Cancellations

2 International Plaza, Suite 201, Nashville, TN 37217 Ph: 615-365-3047 Fax: 615-365-3571

www.nashvilleaptasn.org

educate

motivateI N S P I R E

Keynote: Matthew D. Jones, Matt Jones International

Nashville Airport Marriott 600 Marriott Dr., Nashville TN 37214

Friday March 22th, 2013 Registration 8:30 a.m. 9:00 a.m. to 4:00 p.m.

$195.00 per person

5 C o n t i n u i n g E d u c a t i o n C r e d i t s

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managers news

PROFESSIONAL SERVICE WITH A PERSONAL TOUCH

Dwayne Rawls(615) 860-5411 • Mobile 533-8474

Fax 860-1004

WHEELER, INC.3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

managers luncheon

Nina Hooks & Lauren Hartstern, Brentwood Downs

Monica Lyons, Views of Brentwood; Brigitte Byron, Brentwood Station; Mark Darnell, Apartments.com

Rhonda Calhoun, The Law Office of Hall and Sitler; Judith Strong, The Cumberland

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managers luncheon

professional service award

Congratulations to Rebecca Britt of Biltmore Place, and Abby Wittenmeier

of South Wind, winners of the Management Professional Service Award for October!

Stephanie Liston, The Cedars at Elm Hill; Annie LaVoie, Sharp & Robbins

Construction, LLC

Tammy Williams, Hartmann Plantation; Courtney Petty, Tennessee Quick Cash

Andrea Evans & Amy Turley, Villages at Peachers Mill

Amanda Campbell, Lexington Village Townhomes; Jeff Richfield, Music City Roofers; Michael Bullington, Weatherly Ridge

Bridget Opfer, Contractors Inc.; Stacy Garcia, NTS Development

multifamily executive council

Diane Cathey, Continental Property Management, LLC; Brad Cather, Lighthouse Property Management Group, LLC

Jackson Downey, Downey Management Company; Brian Taylor, Karr Realty; Charlie Biter, Continental

Property Management, LLC

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associates news

Roseanne Sullivan, Professional Carpet Systems; Sarah Scott, 1-800-Got-Junk Nashville

Andy King, Enviro-Scapes, LLC; Billie

Alberts, Bradshaw’s Landscape &

Maintenance, LLC

Darryl Brown, RiteRug; Camilla Bratton, Trojan Labor

Jenny Fritschler, Lewis Letterworks; Nick White, Pye Barker Fire & Safety, Inc.

Carol Connell, Apartment Guide

professional service awardCongratulations to Alberto Suastegui of Real Floors, Inc., winner of the Associates Professional Service Award for October!

Experts in

bathtubs and

countertops

restoration

Before you get going on your remodel, Get A Grip. Call us today!

3 year warranty 24/48 Service

615772.3234getagripinc.com

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Enter the company name in the applicable spaces for the events you wish to sponsor. Each event has a cost of $ 225.Sign below and fax this form to 615-365-3571.

Managers Luncheon Spaces Available Maintenance Luncheon Spaces Available

q January 16 6 Available q January 23 5 Availableq February 13 2 Available q February 20 6 Available No Meeting in March No Meeting in Marchq April 10 6 Available q April 17 5 Available q May 8 3 Available q May 15 4 Availableq June 12 5 Available q June 19 6 Available No Meeting in July No Meeting in Julyq August 14 5 Available q August 21 4 Available q September 11 5 Available q September 18 6 Availableq October 9 5 Available q October 16 5 Available q November 13 6 Available q November 20 5 Available

Total Events Scheduled ______________Amount to be Billed to Account $__________ Date _______________________________

Company Name _______________________________________________ Contact _______________________________________

Authorized By __________________________________________ Phone________________________________________________

Cancellation: Signature for sponsorships confirms that your company understands all cancellations must be made in writing sixty (60) days advance. Sponsorships not cancelled sixty (60) days in advance will be billed to your monthly statement. No cancellations on PREPAID sponsorships. Sponsorships not prepaid will be invoiced to the company thirty (30) days before the event. Non-compete policy.

2013 Luncheon Sponsorship Sign-up

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maintenance newsmaintenance luncheon

Our clients have trusted us with managing their landscapes for over 25 years.

We view the landscape as one of your most valuable investments, and we treat it as such.� LSI is your trusted landscape advisor.� We focus on maintaining, protecting and growing your landscape investment.�

LSI Services Include:Grounds Management • Landscape Renovations & Enhancements • Landscape Design • Seasonal Floral Displays

Irrigation & Water Wise Management • Green & Sustainable Programs • Snow Removal

(615) 394-3434www.LandscapeServicesInc.com

Nashville • FraNkliN • MurFreesboro • Clarksville • ChattaNooga

EcologicalEconomical

Ethical

Jeff Becker, Stewarts Ferry; Annie LaVoie, Sharp & Robbins Construction, LLC

Mark Fiscus, Stephanie Burns & Robert Christian, The Grove

Rob Ellis & Paul Horn,

Belfor Property Restoration

Bryant Coleman, Jerry Cantrell & Ted Jeffreys, Mission Priest Lake

Justin Shirley, Drain Doctor; Javier Tom, Dover Glen Village; Chris Jones, The

Sycamores

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AIR DUCT CLEANING & CHIMNEY SWEEP SERVICE

BONDED & INSURED

C H I M N E Y R E P A I R • C H I M N E Y C A P SD R Y E R E X H A U S T D U C T C L E A N I N G

SPEC IAL PR ICE MULT IPLE UNITSFREE ESTIMATES615.872.0200

FAX 615.273.3010

Enter the company name in the applicable spaces for the events you wish to sponsor. Each event has a cost of $ 250. Sign below and fax this form to 615-365-3571.

General Membership Meetings Spaces Available

qJanuary 24 4 Available qApril 25 3 Available qAugust 22 4 Available qSeptember 26 4 Available qOctober 17 3 Available

Total Events Scheduled ______________Amount to be Billed to Account $__________ Date _______________________________

Company Name _______________________________________________ Contact _______________________________________

Authorized By __________________________________________ Phone________________________________________________

Cancellation: Signature for sponsorships confirms that your company understands all cancellations must be made in writing sixty (60) days advance. Sponsorships not cancelled sixty (60) days in advance will be billed to your monthly statement. No cancellations on PREPAID sponsorships. Sponsorships not prepaid will be invoiced to the company thirty (30) days before the event. Non-compete policy.

2013 General Membership Meeting Sponsorship Sign-up

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new membersManagement CompaniesHND Realty, LLCDiana English421 E. Iris Dr., Suite 300Nashville, TN 37204615-297-7711FAX 615-297-7184www.hndrealty.com

Apartment CommunitiesAventura at Indian Lake VillageShea Newcomb, Property Manager245 Indian Lake Blvd.Hendersonville, TN 37075300 apartment homes615-264-0851FAX 615-265-0852shea.newcomb@maac.netMAA

Gallatin Park ApartmentsTonya Meadows, Property Manager271 Albert Gallatin Ave.Gallatin, TN 37066615-230-3051FAX 615-230-7434tonya.meadows@mvg.comMiller Valentine Group

Integra CreekShaun Herskowitz, Sr. Community Mgr.3625 Manson Pk.Murfreesboro, TN 37129264 apartment homes615-867-2735FAX 615-867-0735integramgr@greystar.comGreystar

Kingwood CourtJean M. Cline, Management Agent118 E. Kingwood Dr.Murfreesboro, TN 37130112 apartment homes615-896-2471FAX 615-896-0619jeanmmc123@bellsouth.netManagement and Marketing Concepts

Northfield LodgeJean M. Cline, Management Agent603 E. Northfield Blvd.Murfreesboro, TN 37130146 apartment homes615-890-6377FAX 615-890-6077jeanmmc123@bellsouth.netManagement and Marketing Concepts

Park at HillsideKelli Crutchfield, Sr. Business Manager1501 Hillside Ave.Nashville, TN 37203290 apartment homes615-244-7121FAX 615-244-7127parkathillsideapts@pinnaclefamily.comPinnacle Management

Pine Street FlatsTammy Lee, Regional Manager1055 Pine St.Nashville, TN 37203296 apartment homes615-678-4418FAX 615-678-4506mgrpinestreet@brooksideproperties.compinestreet@brooksideproperties.comBrookside Properties, Inc.

Riverchase ApartmentsKelli Crutchfield, Sr. Business Manager590 Joseph Ave. N.Nashville, TN 37207212 apartment homes615-255-3444FAX 615-255-4002river_chase_apts@pinnaclefamily.comPinnacle Management

Watermark at Indian Lake VillageJenny Cobb, Property Manager120 Cinema Dr.Hendersonville, TN 37075206 apartment homesindianlakevillagemgr@watermark-residential.com

AssociatesAll Things CleanedJay Swigeart, Sales Rep.123 Smotherman Dr.LaVergne, TN 37086615-218-9682FAX 615-793-6594allthingscleaned@tds.netCarpet cleaning; carpet repairs; carpet dyeing; house cleaning

AllconBill Doherty639 E. Main St., Suite B-201Hendersonville, TN 37075615-364-9179Roofing contractor

AppFolioGrant Wolfe50 Castilian Dr.Santa Barbara, CA 93117FAX 805-968-0653nora.betz@appfolio.comProperty management software

BC Property Investments, LCJud Laird4500 Biscayne Blvd., Suite 320Miami, FL 33137305-573-1626FAX305-573-5623Real estate broker

B.E.A.R. Security & Patrol, Inc.William Matheny2539 Park Dr.Nashville, TN 37214615-946-9710bearpatrol10@yahoo.comSecurity services

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Carpet MedicDavid Greer130 Meadowlake Dr.Hendersonville, TN 37075615-826-4766FAX 615-826-4262Carpet cleaning; stain removal; pet treatment

Chadwell SupplyBill Storey1060 Kennesaw Blvd., #4212Gallatin, TN 37066bill.storey@chadwellsupply.comMaintenance services/supplies

CLI PlumbingChris Hicks1332 S. Dickerson Rd.Goodlettsville, TN 37072615-868-5225FAX 615-915-0147cli75@comcast.netPlumbing contractor

Dominica Recreation Products/GameTimeRob WilsonPO Box 520700Longwood, FL 32752407-331-0101FAX 407-331-4720robw@gametime.comPlayground equipment, shelters, shade structures, site amenities

FirstOnSite RestorationMark Lewis185 Molly Walton Dr.Hendersonville, TN 37075615-590-7253FAX 800-284-9716mlewis@firstonsiterestoration.comFire/water mitigation; construction

MM PromotionsMarisa MacriPO Box 107Goodlettsville, TN 37070615-585-7427Promotional products

Nashville Home EnergyJeff MiddlebrooksPO Box 42253 (37209)4322 Harding Pk., Suite 417Nashville, TN 37205615-788-6408jeff@nashvillehomeenergy.comEnergy efficiency; green building consulting; turn-key installation

NWP Services CorporationAshley Moreland5353 Anton Blvd., Suite 1100Costa Mesa, CA 92626678-646-1898FAX 678-669-1657amoreland@nwpsc.comwww.nwpsc.comSubmetering; utility audits/billing/consulting

Pye-Barker Fire & Safety, Inc.Nick White701 Second Ave. N.Nashville, TN 37201615-256-5669FAX 615-242-8823whiten@pyebarkerfire.comFire protection; life safety

Second Life RecyclingShane Clark4690 Hammermill Rd., Suite ATucker, GA 30084404-557-1234FAX 678-502-7326shane@secondliferecycling.comRecycling

Signature Security Service, Inc.Jeff Lucas, Operations ManagearPO Box 162Smyrna, TN 37167615-869-9040FAX 615-355-8337www.signaturesecurityservice.comSecurity guard; patrol; investigation; background checks

Taxacraft Tropic CraftLaura Shurter603 E. Fort King St.Ocala, FL 34471800-327-1541FAX 352-368-2471Outdoor furniture manufactuer

Tranzon DriggersJena Brooks, Director of OperationsOne N.E. 1st Ave., Suite 301Ocala, FL 34471352-369-1047FAX 352-369-9295jbrooks@tranzon.comAuctioneers

Trojan LaborJolene Dressel271 Hermitage Ave.Nashville, TN 37210615-504-7061FAX 615-250-9762Temporary labor

True Friends Moving Company, LLCChris Knowles, Founder/President2509 Park Green Ln.Old Hickory TN 37138615-484-5781FAX 855-668-3615knowlesalpha@yahoo.comResidential&commercialmoving&packing

TruGreen Land Care, LLCRick Greenfield, Bus. Dev. Mgr.3530 Central Pk., Suite 107Hermitage, TN 37076615-889-5242FAX 615-889-9962rick.greenfield@landcare.comFlowers/seasonal planting; irrigation installation/maintenance; landscape contractors/maintenance /management;Landscape installation/design; leaf removal/equipment; snow removal/products

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Do not immediately react to rumors or third party representations. A story that passes through two different versions usually becomes an exaggeration. Such incidents must be thoroughly investigated before sending it to the “Judge.”

Encourage your residents to call the proper authorities when illegal activities are occurring. If there is an assault and the police are not called, the Judge has a different point of reference as to the behavior of the perpetrator. If it is bad enough to evict, then surely it had to be bad enough to require police intervention. Police officers make excellent witnesses.

Above all, encourage your tenants, staff, and other witnesses to keep you informed and thereby keep your attorney informed. It’s easier to correct a procedural mistake prior to court than trying to explain to the Judge why you shot yourself in the foot.

O.K., now draw! l

invest this time weekly or quarterly, do not hesitate to be honest with yourself about what’s working and what is not. Feel free to make adjustments not only in the strategy but in the personal and professional goals themselves. Comedian Erma Bombeck writes, “There are people who put their dreams in a little box and say, Yes, I’ve got dreams, of course I’ve got dreams. Then they put the box away and bring it out once in a while to look in it, and yep, they’re still there.” It is better to have some goals that need adjusting during the year than doing nothing at all.

Celebrate Accomplishments Throughout the days, weeks, months and various checkpoints of our goal plan, take the time to celebrate the small and significant achievements that lead up to reaching your goals. “I have learned, that if one advances confidently in the direction of his dreams, and endeavors to live the life he has imagined, he will meet with a success unexpected in common hours” (Henry Thoreau). As Thoreau stated, one of the great rewards will be successes that resulted from living a goal-oriented life. Enjoy those moments. l

Feature, cont. from p. 4It’s the Law, cont. from p. 7

Law Office

M. Wesley Hall III

Eric W. Sitler

Nathan C. Lybargerof counsel

Thomas Patrick Wall IIIof counsel

223 Madison Street • Suite 212 • Madison, TN 37115

615 .868 .4101 • Fax 615 .868 .3893

assembly of delegates

Kirk Kent, TAA; Linda Page,

Stewarts Ferry; Jerry Wilkinson, NAA Chairman;

Diane Carter, GNAA; Doug

Caulkin, NAA President; Shelley

James, RAM Partners, LLC

Linda Page, Stewarts Ferry; Shelley James, RAM Partners, LLC; Diane Carter, GNAA; Linda Mason, Apartment Trust of America; Kirk Kent, TAA

Shelley James, RAM Partners,

LLC; Linda Mason, Apartment Trust of America; Kirk

Kent, TAA; Diane Carter, GNAA;

Linda Page, Stewarts Ferry

27

moments with may

Are you in need of a REPLACEMENTwhile your leasing agent is on vacation?

Are you in the PROCESS OF HIRING and find yourself short-handed?

Is your leasing agent OUT OF THE OFFICEdue to sickness or a long-term leave?

APARTMENT STAFFINGC A N H E L P Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and pro�tably during this time.

Short or Long Term Temporary PlacementPermanent Full Time Placement • Shopping Services

100% Satisfaction Guaranteed

399-4747 fax 399-0888

Monday-Friday 9-6VI DOZIER,

Owner/Operator

“Apparently, the Mayan calendar suggests December 21 of this year marks the end of the

world as we know it. But just in case they’re wrong, we want to wish everyone a very Merry Christmas

and a Happy New Year!”

Two International Plaza, Suite 201Nashville, TN 37217615-365-3047•615-365-3571www.nashvilleaptasn.org

PRSRT STDU.S. Postage

PAIDNashville, TN

Permit No. 380

AREYOUCOVERED?

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• Eliminates Errors• Increases Efficiency• Continual Review by Expert Attorneys• Free Tech Support and Training• Completely Web-based

More than 12,000 communities use the National Lease Program.

VISIT THE NATIONAL LEASE PROGRAM AT WWW.NAAHQ.ORG/LEASE

TENNESSEE LEASE