Herding Cats Managing Volunteers in the new Millennium
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Herding Cats Managing Volunteers in the new Millennium Scott A. Myles, CSP Past-President Orange County Chapter Mike F. Lorenzo, M.S., CSP Vice President, Region II 1
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Herding Cats Managing Volunteers in the new Millennium. Scott A. Myles, CSP Past-President Orange County Chapter Mike F. Lorenzo, M.S., CSP Vice President, Region II. Goal & Objectives. Goal – Understand and Equip your Chapter Volunteers Objectives: - PowerPoint PPT Presentation
Transcript of Herding Cats Managing Volunteers in the new Millennium
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Herding CatsManaging Volunteers in the new
MillenniumScott A. Myles, CSP
Past-President Orange County Chapter
Mike F. Lorenzo, M.S., CSPVice President, Region II
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Goal – Understand and Equip your Chapter Volunteers Objectives:
Learn new tools and techniques to recruit volunteers Learn how to “spread the wealth” (not the money….the
work!) Implement strategies to grow and nurture your leaders Recognize the differences between Generation Xers, The
Millennials, and the Baby Boomers
Goal & Objectives
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Managing Volunteers is like Herding Cats!
Herding Cats
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Volunteers are Like Cats
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The 21st Century Volunteer
The New Breed of Professionals Generational Dynamics
The “Greatest Generation” Boomers Gen X Millennials Generation @ Young Professionals
Rigid scheduling to Availability Skilled to Knowledge Workers
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The New Breed of Volunteer
Do you recognize people like these in your chapter? Is very busy, many obligations, volunteers for many
organizations Wants flexibility Expects to be empowered Does not tolerate disinterested people or volunteers Is Tech Savvy Wants to make a difference rather than a contribution Does not like or want to be micromanaged
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Recruiting the New Breed“Dating”
First date – communicate the opportunity to join the team/tribe/chapter
Second date – listen to their interests – find a fit – share roles Third date – ask them to consider going “steady” Understand that “no” doesn’t always mean “never”
The “trick” is to offer them a small role in your “big picture”
NEVER>>>>>EVER>>>>>ASK THEM TO CONSIDER THE LEAD ROLE
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Sin 1 – Expecting “Announcements” to obtain Volunteers Sin 2 – Recruiting: Going at it alone Sin 3 – Recruiting volunteers to make long-term
commitments Sin 4 – Assume that “No” means “Never” Sin 5 – Recruit any B.I.C. Sin 6 – Ask busy people to do busy work Sin 7 – Leaders who know nothing about volunteer
management
The Seven Deadly Sins
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Boomers/Xers/Generation @ The “willing” groups They want to make a difference & change the world However, they are not committed
Come late Leave early Work on their own schedule Jump ship more often! Knowledgeable about tech stuff but not necessarily good at
it!! Considering retirement!!!
Tapping into the (2) New Breeds
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The Young Professionals They’re impatient They’re multi-taskers They think “digital” They’re tolerant They’re looking for causes! They’re team players….but…!! They don’t want to managed; they want to
be led!!!
Tapping into the (2) New Breeds
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1. Discover what motivates your folks2. Give them regular feedback3. Offer special privileges and perks4. Send volunteers to leadership conferences5. Provide on-the-job training6. Be available to your volunteer leaders7. Provide free food8. Provide tangible incentives9. Have fun10. Accountability11. Positive gossip (aka - - - “networking!)12. Huddles (aka - - - “Executive” Board Meetings!)13. Thanking the families of your volunteers
The Thirteen “Virtues”How to Manage Lead your Leaders
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1. Rule One: Don’t take the football…pass it!2. Rule Two: Label each handoff as delegation 3. Rule Three: Secure the handoff with a check-up4. Rule Four: Break down tasks into manageable goals5. Rule Five: Don’t take the football if you can’t handle it6. Rule Six: Develop good handoff skills to avoid disaster
EMPOWERMENTTHE SIX RULES
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It’s become a virtual world…whether we liked it or not!
You do not have to be a “techie” What is the “Virtual Volunteer” Why you should consider (use) Virtual Volunteers How do you recruit Virtual Volunteers How do you manage Virtual Volunteers How do you release (fire) Virtual Volunteers
Managing in the Virtual World
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Use email as a follow-up tool Use email to document your conversations Use email as one of many tools to make an announcement Use email for affirmation (aka thanks to an individual)
AVOID CONFERENCE CALL MEETINGS!
WEBINAR STYLE MEETINGS ARE BETTER!
FACE TO FACE MEETINGS ARE THE BEST OPTION!!!
Communicating in the Virtual World
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Leading is different from managing.
Leaders set the vision where an organization is going.
Management paves the road to get it there!
Sometimes you’re the Leader. Sometimes you’re the Manager
Managing Leading your Chapter
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1. Passion – Where the power begins2. Focus – The power of focused mission3. Strategy – Keys for mobilizing the
passion4. Community – Building spirit!5. Training – Development: A Valuable
Tool for Instilling Passion
Managing your Chapter LeadersThe “Essentials”
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Passion:It’s vital, passionate people get things done!It all begins with YOUR passion!!
Steps:1. Develop your (team) annual goals (STAR Program)2. Develop your (team) objectives3. Organize your volunteers into teams4. Generate team tasks5. Manage your teams (build your community!)6. Follow-up – Follow-up – Follow-up!!!
Managing your Chapter LeadersThe “Essentials”
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Focus:The Power of Focused Mission!The POWER OF ONE!!!!
Steps:1. The new breed of volunteers are independent. Treat them as such2. Old Model: All ships moving in the same direction . Older generation
volunteers want all other volunteers to follow command & control. Be their commander!
3. New Model: A school of empowered minnows! Your “new” volunteers all want to swim their own directions. Tell them where the finish line is…let them figure out how to get there
Lead the ships and minnows in the preferred path!
Managing your Chapter LeadersThe “Essentials”
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Strategic Thinking: Keys for Mobilizing Passion“We the People” “Ask not What…”The keys:1. Develop a Mission and a Mission Statement2. Develop your Vision and Vision Statement
Typical Mission statement includes two semicolons, two dashes and at least two business buzzwords.
Typical Vision statements contain only one dash but consist of at least one “run-on” sentence.
Managing your Chapter LeadersThe “Essentials”
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Team: Team building exercises…seriously… Get to know you games Share at least one important fact Develop your leadership team into a
family!
Managing your Chapter LeadersThe “Essentials”
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Training and Development Give training a context (ASSE Training!) Use role-playing in your officer training Use mentors Use staff meetings Use Case Studies (Chapter of the Year!)
Managing your Chapter LeadersThe “Essentials”
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Managing your Chapter LeadersThe “Essentials”
Principles of Leadership:
Take Command Lead by Example Listen Aggressively Communicate Purpose and Meaning Create a Climate of Trust Look for Results, not Salutes Take Calculated Risks Go Beyond Standard Procedure Build up Your People Generate Unity Improve Your People's Quality of Life
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What did we learn today? Recruiting Generations The Thirteen “Virtues” The Six Rules of Empowerment Communication Be a Manager and a Leader The Five Essentials
Herding CatsManaging Volunteers in the new
Millennium
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You’ll never be able to herd them and you’ll only get scratched if you try to
do so….
Herding CatsManaging Volunteers in
the new Millennium
