Hepworth Jackson & Masuda - Information literacy in the workplace: identifying the information...
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Transcript of Hepworth Jackson & Masuda - Information literacy in the workplace: identifying the information...
Dr Mark Hepworth & Dr Tom Jackson Department of Information Science Loughborough University Chris Masuda, Claire Everitt, Stephen CurtisInformation Management Leicestershire County Council
IL (in the workplace) is
largely unconscious
Information Commission
(fines!)FOI & DP
Publicised disasters
Some good
practice
Some guidelines
Workplace little
studied
Traditional IL focuses on the
individual
Need to share knowledge & information
IL needs to be situated
Understand information practices of staff Identify capabilities Develop a strategy that could be applied throughout the organisation: to help identify i‐capability needs that would develop i‐capabilities and to foster a culture where information practice was conscious and systematic i.e. an information management culture
30 people, 6 teams, across the organisation
Observation (understand context, build trust)
E‐survey (task analysis, information needs and use analysis; key i‐skills; current practice)
Self‐diagnostic (information use and impact)
Interview (explore information behaviour)
One output was ‘tools’ that could be applied elsewhere in the organisation and within other organisations
Search and retrieval (IL = need & locate) Storage (IL = manage information) Retention and disposal (IL = manage information) Sharing (IL = communicate information) Security (IL = manage information) Quality (IL = i‐attitudes)
Could argue these are encompassed by IL but:‐ greater emphasis on secure sharing and management
of information;
‐ reflects the organisational focus of the study
Variation between organisations Variation within organisations
In some organisations there was clear i‐governance but not in all areas.
Individuals varied in their information management practices and capabilities.
A lack of awareness or understanding of i‐governance
For most people this was the first opportunity they had had to reflect on their information behaviour.
Search & retrieval“it is difficult to find information I am looking for on the Intranet” Storage“I save to my personal drive because I know it is secure” Retention & disposal“I can still do my job without applying retention” Sharing“I do not always know what I can and cannot share” Security“There is no clear process on how we should be protecting information” Quality“information was not copied across properly resulting in missing
information”
i‐security e‐learning package on the desktop … led to management edict (now all staff at Melton Mowbray Borough Council have to go through the package)
Guidelines i‐personality workshop enabling team reflection
Short animations on topics e.g. retention Tools to understand i‐capabilities
i – competencies for staff should be built into professional development framework (regular review, very important for new staff)
Develop e‐learning apps for all capabilities
Develop animation apps for all capabilitieshttp://goanimate.com/videos/0lu‐cLLBI6pE/1
Develop accessible guidelines (situated e.g. case studies)
Roll out the process to the rest of the organisation and to all government employees
Thanks for listening.
Any questions?