Helping PINS deliver a speedy appeals process

8 March 2016

Mark Southgate, Chief Operations Officer & Phil Hammond, Director of Casework

Planning Inspectorate Stakeholder Conference, 8 March

Not just appeals• Planning appeals – Written Reps; Hearing; Inquiry

• Enforcement appeals

• Major casework - Secretary of State

• Specialist casework – environment, transport, costs

• Development plans

• National Infrastructure applications

• Major applications – underperforming LPAs

Planning Inspectorate Stakeholder Conference, 8 March

Submit to

‘Start’

Procedural handling of

case/fileEvent

ClearLogicalLawful

Timeliness – Submission to Decision

Customer service – how queries, complaints, etc are handled

Report Decision

TransparentWell run

Fair

Decision

Appeals and applications – what matters to customers

EfficientEffective

Open

Planning Inspectorate Stakeholder Conference, 8 March

Performance

Planning Inspectorate Stakeholder Conference, 8 March

Planning Appeals in Hand - January 2015

Planning Inspectorate Stakeholder Conference, 8 March

Planning Appeals in Hand – 24 February 2016

Planning Inspectorate Stakeholder Conference, 8 March

Planning Inspectorate Stakeholder Conference, 8 March

Planning Inspectorate Stakeholder Conference, 8 March

Service Improvements Recruiting InspectorsFlexible staffing (office) Process improvement – casework transformationBetter informationStronger customer focus

Planning Inspectorate Stakeholder Conference, 8 March

Planning Inspectorate Stakeholder Conference, 8 March

Planning Inspectorate Stakeholder Conference, 8 March

‘A speedy appeals service’• What can we do better?

• How can you help?