Helping business communicate For further help please call us on 0333 240 0484 or email...
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Transcript of Helping business communicate For further help please call us on 0333 240 0484 or email...
Helping business communicatewww.masoninfotech.co.uk
For further help please call us on 0333 240 0484 or email [email protected]
How to implement a Hosted IP Telephony solution in 3 simple steps
We’ve produced this guide to help you build a simple Hosted VoiP solution for around 5 to 50 users, based in one location.
For more complex solutions, there maybe other design factors to accommodate.
Helping business communicatewww.masoninfotech.co.uk
• transfer• hold• conference etc. …
A STANDARD USER is provided with the majority of features that you would find on a traditional telephone system:
Choose the no. & type of users you need to provide the service to
1.
It’s suitable for the vast majority of desk based office staff who use the phone.
STANDARD USER
Helping business communicatewww.masoninfotech.co.uk
• voice messaging• priority alerts• distinctive ringing
STANDARD USER
PREMIUM USER
A PREMIUM USER is best defined as someone who spends a considerable part of the working day on the phone, possibly working within a group. More advanced features are available for these users including:
Choose the no. & type of users you need to provide the service to
1.
Helping business communicatewww.masoninfotech.co.uk
STANDARD USER
PREMIUM USER
MOBILE PREMIUM USER
A MOBILE PREMIUM USER delivers all the premium user benefits to a user’s smartphone or tablet, as well as a desk phone. This offers the user more accessibility to customers and partners, facilitating mobile and teleworking.
Choose the no. & type of users you need to provide the service to
1.
Helping business communicatewww.masoninfotech.co.uk
STANDARD USER
PREMIUM USER
MOBILE PREMIUM USER
ADDITIONAL FEATURES
Some users may require these additional features:
Choose the no. & type of users you need to provide the service to
1.
CRM CONNECT Allows the user to dial from most common CRM systems such as Salesforce & Sage.
Helping business communicatewww.masoninfotech.co.uk
Allows the user to click on a telephone number within a browser window to dial.
STANDARD USER
PREMIUM USER
MOBILE PREMIUM USER
ADDITIONAL FEATURES
Some users may require these additional features:
Choose the no. & type of users you need to provide the service to
1.
BUSINESS TOOLBAR
CRM CONNECT Allows the user to dial from most common CRM systems such as Salesforce & Sage.
Helping business communicatewww.masoninfotech.co.uk
or hands freeWhich does what it says on the tin!
on hook diallingEasier to make calls and only pick up the receiver when the person you have called answers
All handsets offer the same facilities from the hosted VoIP solution. The way these facilities are presented will vary though depending on the handset chosen. The key differences will be whether or not you have:
Helping business communicatewww.masoninfotech.co.uk
Select the handsets you will need for your users
2.
Helping business communicatewww.masoninfotech.co.uk
Headset choices together with the type and size of display are other common options.
Other features will include hot keys or memory buttons where features or commonly dialled No.s can be stored.
Helping business communicatewww.masoninfotech.co.uk
Select the handsets you will need for your users
2.
Helping business communicatewww.masoninfotech.co.uk
An important difference with a Hosted VoIP solution is that all of the handsets are IP based so you’ll need to be able to accommodate them on your company network in the same way you would a desktop computer or printer.
Helping business communicatewww.masoninfotech.co.uk
Select the handsets you will need for your users
2.
This is something we can advise on and help you reduce the clutter and “cable chaos” in the comms cabinet!
If you need help, we have a range of handsets you can try in our showroom or to view on line.
Helping business communicatewww.masoninfotech.co.uk
Internet access is a key factor in the implementation of your hosted solution.
Determine the type of internet access you’ll need to support your users
3.
BANDWIDTH
The first consideration is to make sure that you have the correct bandwidth to accommodate the number of simultaneouscalls you anticipate making.
Helping business communicatewww.masoninfotech.co.uk
Finally, it’s worthwhile checking that the quality of the internet service you intend to use will support your use of IP telephony.
BANDWIDTH
INTERNET QUALITY
Determine the type of internet access you’ll need to support your users
3.
Helping business communicatewww.masoninfotech.co.uk
If a Voice Over IP solution is implemented in the correct manner it will provide a consistent, business class service for many years.
We are Mason Infotechhelping business to communicate
Hosted IP Telephony can provide flexible, economic and very cost effective Unified Communications for your business.
We hope you found this useful.