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Hello!! My name is Ivan Font person3 white - Kanban …...SCALING AGILITY WITH ENTERPRISE SERVICE...
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@Ivanfont1971 WELCOME SCALING AGILITY WITH ENTERPRISE SERVICE PLANNING Hello!! My name is Ivan Font
Transcript of Hello!! My name is Ivan Font person3 white - Kanban …...SCALING AGILITY WITH ENTERPRISE SERVICE...
@Ivanfont1971WELC
OM
ESCALING AGILITY WITH
ENTERPRISE SERVICE PLANNING
Hello!! My name is
Ivan Font
LK
NA
2016
%
VisiONrapidly
leaRNS
INNOVATES
customers
VisiONrapidly
leaRNS
INNOVATES
customers
VisiONrapidly
leaRNS
INNOVATES
customers
VisiONrapidly
leaRNS
INNOVATES
customers
VisiONrapidly
leaRNS
INNOVATES
customers
StrategyReview(OCM)
RiskReview
Monthly
ServiceDeliveryReview(OPM)
Bi-WeeklyQuarterly
Kanban Meeting
Daily
OperationsReview
Monthly
ReplenishmentCommitment
Meeting
Weekly
DeliveryPlanningMeeting
Per delivery cadence
Change Change
ChangeChange
Change
Change Change
change
info
Info
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infoInfo
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Change Info
IMPLEMENTi g ESP Cade ces
Doing things better
Doing the
right things
Getting things done!
Done
Poolof
Ideas
F
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Engin-eeringReady
Deploy-mentReady
GD
GYPB
DE MN
2 ∞
P1
AB
Local Lead Time
Ongoing
Development Testing
Ready Ongoing Ready3 3
Waiting Waiting WaitingWorking
Flow efficiency = Work Time x 100%
Lead Time
Working
1 Committmentpoint
Customer Lead Time
2 Committmentpoint
VisiONrapidly
leaRNS
INNOVATES
customers
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customers
aNY orgaNizatioN that desigNs a system will iNevitable produce a
desig whose structure is a copy of
the orgaNizatìoNscommuNicationN
structure.
Melvi e. coNway
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@Ivanfont1971WELC
OM
EWILL THE MEXICAN CULTURE EAT
ESP (ENTERPRISE SERVICE PLANNING) FOR BREAKFAST
Ivan Font
Inspired by Peter Drucker
New country new challenge
BEST DAY
HC in Cancun!
+ 2,500 + 5.000.000
BEST DAY
+ 1M
+ 1M+ 1M
11
Will ESP work in Mexico?How is their
culture?
How is the BestDay identity?
Mexican culture to take into accountI heard is a bit:
• hierarchical and top down decision making..
• it can be a bit bureaucratic.
• a silo mentality.
• a culture of fear.
• have a good (funny) sense of humor.
• they are lovely and welcoming people.
• be careful with the “ahorita” and “un detalle”.
What pains did I find in Best Day?
• Shadow teams in the organization
• Slow product development perception.
• High degree of complex dependencies.
• Little measurement.
• Awkward estimation process.
• HIPO and long prioritization process.
• High degree of deviation delivering projects.
• Higher demand than capacity
Current Condition
Vision
TargetCondition
Product Organization
Business minded
Lean & Agile
Customer Centric
Highly interdependent teams with high demand
Project Based Organization
Current Condition
STEP 1 Manage demand
at portfoliolevel
TargetCondition
Product Organization
Business minded
Lean & Agile
Customer Centric
Highly interdependent teams with high demand
Project Based Organization
Vision
Stop starting and start finishing! … at portfolio level
POD model
X-cross functional teams
POD model + and -
Most Projects go faster
Better team spirit
Where is my new project
I am not part of the decision
making team
I don’t understand this POD thingy
Stop the bleeding
Current Condition
STEP 2 Pilot the new Product Org. Target
Condition
Product Organization
Business minded
Lean & Agile
Customer Centric
Highly interdependent teams with high demand
Project Based OrganizationPods
Pilot
Vision
Piloting with a clear agreed guide
Continuous support
Continuous improvement
Team Boost
Retro- spective
Agile and Kanban Training Team Tools and Metrics Set up
Team Discovery
Sources of Dissatisfaction
Balancing Demand & Capacity
Lean & Agile
Training
Team Kickstart
Set up1 2 5
Org. Changes
Kanban System Design
Kanban Practices
Continuous support
3 40
Inspired by Christophe Achouiantz
Pilot
TO DO, 37
0
5
10
15
20
25
30
35
40
Preparation Set Up Kickstart Boost
Títu
lo d
el e
je
Título del gráfico
54%
10%
36.36%
Total
TO DO WIP DONE
17%
17%
24%
42%
Cuenta de Num Tasks
Preparation Set Up Kickstart Boost
Thanks Christophe!!!!
PilotMeasuring
PilotMeasuring
• Greater communication• Greater transparency• Greater committment• Greater visibility• Greater focus on User Experience• Better balance between demand and capacity• Greater frequency of delivery• Greater collaboration between initiatives• Greater self-management by the team
Pilot ResultsInitial FE: 7.1
Current Condition
STEP 3 Rolling out the new
Product Org.
TargetCondition
Product Organization
Business minded
Lean & Agile
Customer Centric
Highly interdependent teams with high demand
Project Based OrganizationPods
Pilot
Vision
Rolling out
• Kanban training team by team.• Product Mgt training on
• Flow Management for Product Development
• Design Thinking• Lean Start Up
Business minded
Lean & Agile
Customer Centric
Vision
Training
Delivery Planning Meeting
Replenishment Meeting Daily Kanban Meeting
Lean-Kanban
Inspired by Strategyzer
from ideas to opportunities!
Rolling out event
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Kanbanizing
Rolling outMaking it Social
Promoting learning!Reading Club!
Current Condition
STEP 4 Working on Culture at
Management level
TargetCondition
Product Organization
Business minded
Lean & Agile
Customer Centric
Highly interdependent teams with high demand
Project Based OrganizationPods
Pilot
Rollout
Working with Culture at Mgt Level
The importance of Leadership
Our Values
Our Behaviors
Current Condition
TargetCondition
Image thanks to José Casal
Working with Culture at Mgt Level
The importance of Leadership
Our Values
Our Behaviors- Leadership- Our way towards communication- Our quality of work- Innovation- Customer Centric- …
Current Condition
TargetCondition
Working with Culture at Mgt Level
The importance of working our cultureThe importance of working the balance between the visible and the invisible
New office layoutchanges, new furniture, proto-Kanban on walls, Kanban kits for teams, Lean Coffees, Book reading club posters…
Best Day adopting Kanban Practices
• Visualize = so so in metrics … then super
heroes.
• Limit WIP = very hard!. It is hard to say
“No” + use to be overloaded of work.
• Manage Flow = an “aha” moment is needed.
• Make Policies Explicit= Be SUPER explicit
(anti-backlog)
• Implement Feedback Loops = be sandwitch
• Improve collaboratively and evolve
experimentaly = very hard to set up metrics
- Continue working with our leadership on organizational culture.- Promote social networking- Implement ESP Cadences. - Kanbanizing Organization with the help of the “Kanban Flight Levels” view.- Review ESP Strategy with top management using KMM.
BEST DAY
Next steps
Will the Mexican Culture eat ESP (Enterprise ServicePlanning) for breakfast?
NO, ESP IS HOT
CHILLI PROVEN
Calendario de Cadencias
Q2 Q3
ABRIL MAYO JUNIO JULIO AGOSTO SEPTIEMBRE
W14 W15 W16 W17 W18 W19 W20 W21 W22 W23 W24 W25 W26 W27 W28 W29 W30 W31 W32 W33 W34 W35 W36 W37 W38 W39
02/04/2018 09/04/2018 16/04/2018 23/04/2018 30/04/2018 07/05/2018 14/05/2018 21/05/2018 28/05/2018 04/06/2018 11/06/2018 18/06/2018 25/06/2018 02/07/2018 09/07/2018 16/07/2018 23/07/2018 30/07/2018 06/08/2018 13/08/2018 20/08/2018 27/08/2018 03/09/2018 10/09/2018 17/09/2018 24/09/2018
Strategy Review
Operations Review
Service Delivery Review
Delivery Planning Meeting
Daily Kanban
Replenishment Meetings + Risk Review
E2E PRODUCT MANAGEMENT TRAINING PROGRAM 2018
Product Management Training Program 2018Q1 Q2 Q3 Q4
Jan Feb Mar April May June July Aug Sep Oct Nov Dec
Product Team Rollout 1st Wave 2nd Wave
E2E PRODUCT MANAGEMENT BELT Lean and Agile Done WIP
E2E PRODUCT MANAGEMENT BELT Kanban Flow Done Done Done WIP
E2E PRODUCT MANAGEMENT BELT Business Agility Done
E2E PRODUCT MANAGEMENT BELT Innovation Games Done
E2E PRODUCT MANAGEMENT BELT Design Thinking Done WIP
E2E PRODUCT MANAGEMENT BELT Product Development tbc
E2E PRODUCT MANAGEMENT BELT Lean Coffee Done WIP
E2E PRODUCT MANAGEMENT BELT Community of Practice Done WIP
COUCHING & MENTORING BELT Leadership – Tools and Best Practices WIP
COUCHING & MENTORING BELTLeadership – Effective Communication, Conflict Resoluton
WIP
COUCHING & MENTORING BELT Fuck Up or Not Nights WIP
COUCHING & MENTORING BELT PM Library Done WIP
COUCHING & MENTORING BELT Software Development Library Done WIP
REAL WORLD EXPERIENCE BELT Calls to Subject Matter Experts Posponed tbc
REAL WORLD EXPERIENCE BELT Visit to Companies tbc
REAL WORLD EXPERIENCE BELT Conferences LKNA18 TBC TBC TBC
REAL WORLD EXPERIENCE BELT Meet Ups | Product Tanks TBC Mind the Prod
