Unit 7 Seminar: Annuities Prof. Otis D. Jackson [email protected].
Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may...
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Transcript of Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may...
![Page 1: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/1.jpg)
Hello and Welcome to
Destination Geography West
![Page 2: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/2.jpg)
For course-related problems or concerns, you may always email me through Kaplan mail at:
or contact me during office hours on AIM.
My AIM ID is robsbusiness
![Page 3: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/3.jpg)
The SYLLABUS
The syllabus covers Kaplan’s and my course policies and expectations.
Be sure to read it thoroughly.
![Page 4: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/4.jpg)
Some of the info I want you to particularly remember is:
My OFFICE HOURS: Located in the syllabus.
However, if you see me online anytime feel free to instant message me.
![Page 5: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/5.jpg)
Course Textbookebook
Title: Selling Destinations, Geography for the Travel ProfessionalAuthor: Marc ManciniPublisher: Thomson, Delmar LearningISBN: 1-4018-1982-6
This is an E-Text and is located in the DocShare area.
![Page 6: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/6.jpg)
Assignment Submissions:
Be careful of assignment submission dates. Homework is
expected to be submitted on
or before the due date.
![Page 7: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/7.jpg)
Plagiarism
Assignments 7 and 9 will be submitted to a plagiarism checker to determining that the student is submitting his/her original work.
These 2 assignments do not ask for lengthy descriptions, so use your own words and do not copy from a website.
DO NOT cut and paste in any assignment. Use your own words in the itineraries and other work.
![Page 8: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/8.jpg)
Discussion Board (DB)The Discussion Board Requirement
Students are to post a minimum of three posts per discussion question. One initial
response and two replies to their classmates.
Posting on a minimum of three different days, for example: Wednesday, Friday and
Monday.
The first post for all discussion questions must be made by Saturday for full credit.
![Page 9: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/9.jpg)
SEMINAR
Seminar Etiquette • Optional.• Try to enter seminars on time and to
attend for the full hour. • Please make sure to come prepared
each week. Pre-read the unit material.• We may discuss paper success tips.
![Page 10: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/10.jpg)
Destination Geography West
This course is going to discuss the importance of knowing the geography of popular travel destinations in the Western Hemisphere.
![Page 11: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/11.jpg)
• No matter what area of the hospitality industry you intend to focus on you will find that guests of hotels or restaurants and clients of the travel agents and attractions/amusements may ask you questions of other destinations.
• This could be the physical geography, climate or cultural geography of an area.
![Page 12: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/12.jpg)
How familiar or comfortable are each of you with knowing the basic geography of our country and North America?
![Page 13: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/13.jpg)
• It has been determined that many people do not know the basic geography of the 50 states. And to find the countries on a map of Europe is even more challenging.
• Travel professionals must know basic geography in order to understand the location of travel destinations. You can’t help a client if you do not know where send them!
![Page 14: Hello and Welcome to Destination Geography West. For course-related problems or concerns, you may always email me through Kaplan mail at: rhowell@kaplan.edu.](https://reader036.fdocuments.net/reader036/viewer/2022062516/56649e0e5503460f94af7772/html5/thumbnails/14.jpg)
Let’s talk about why people go on a trip.
What would you recommend to a family who wants to go on vacation for a week to ski, swim and build sand castles? Where would you recommend that they go and why?
Unit 1
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How do the five selling strategies listed in the textbook apply to the situation above?
1. Why would you need to know all the relevant facts about a destination?
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2. Why must you know what kind of traveler favors a destination?
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3. Why must you know the individual client you are serving?
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Some of the questions you might ask the client to know their needs are:
• Budget
• Destination
• Reason for traveling
• Climate they are looking for
• Likes and dislikes
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4. Why must we be ready to answer a person’s misgivings?
Be sure to counter the client’s objections or misgivings, but be honest about the situation they will face.
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5. Why must you search for enhancement opportunities?
What does this mean?
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• Up-selling is encouraging the client to upgrade to a higher level such as first class seats, a high end hotel, a full size car rather than a compact. This adds more profit for the company too.
• Cross-selling is offering other travel products to the customer such as renting a car, planning excursions, including meals, travel insurance for some examples.
• Follow-up with customer will help to find out the outcome of a trip and can also provide additional information that may assist others in future trips.
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Thanks for Attending!
Questions?
After the seminar:
See you in Unit 5!