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EMR Change ManagementTRANSFORMING EMR ADOPTION

Implementing an Electronic Medical Records (EMR) solution can be a formidable challenge as many healthcare organizations are learning. Without buy-in or proper planning, the process could result in massive productivity losses for physicians and staff, not to mention a reduction of patients seen. In most cases, EMR failure is evidenced by an increase in costs that can far exceed any monetary benefit that could have otherwise been obtained through federal stimulus incentive programs.

Achieving a successful EMR implementation requires careful consideration of the people, processes and the right technology. Setting the right strategy, picking the right software, managing the implementation, providing ongoing support and maintenance, and finding the best way to pay for it are all parts of bringing your healthcare organization to the new technology-enabled reality. How can FrontRange help?

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HEAT EMR CHANGE MANAGEMENT SOLUTION

For more than 20 years, FrontRange has focused exclusively on developing software that improves IT’s and healthcare organization’s efficiency and value. That’s why FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its HEAT EMR Change Management solution, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud enabling healthcare organizations to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

HEAT EMR CHANGE MANAGEMENT DIFFERENCE

The HEAT EMR Change Management solution provides unique functionality with a consistent interface and workflow automation that supports the implementation, adoption and ongoing maintenance of an EMR solution.

The interface is an easy to use, quickly adopted, solution that allows a broad range of busy users both within the healthcare practice, as well as those without, to quickly pick up the intended use and functionality of the software with minimal training.

The workflow automation capabilities are ready for standards based deployments. By utilizing the state of the art Visual Workflow Editor, customizations can be quickly developed to support specific processes required by an individual healthcare provider.

With predefined processes and reporting on the progress of achieving greater maturity towards compliance with initiatives and mandates can become a realistic goal of a healthcare provider.

HEAT EMR CHANGE MANAGEMENT BENEFITS

HEAT EMR Change Management provides the ability to manage towards reducing the overall time and effort spent on an EMR deployment by reducing:

•complaints about the system.

•the support and updates by external vendors.

•time to deployment of critical updates.

•time to adoption of care providers and administrative staff.

•notification of processes and resolution of Incidents.

•the total number of service request phone calls.

•the total number of status update calls from end-users.

•slipped dates and targets for application and upgrade deployments.

•total number of errors and critical outages.

•transfers and miscommunications between departments extending resolution times.

QUOTES FROM FRONTRANGE CLIENTS WHO HAVE TRAVELED THE ROAD TO EMR MEANINGFUL USE

“In terms of ease of use; all the features were very intuitive – with virtually no training, a user can be up and running.”

“The technical users and Subject Matter Experts were very interested in the workflow generator, and the power and flexibility it offered the team in managing their Change and Release processes, as well as building additional functionality into the existing implementation.”

“There was a lot of excitement from the user community about HEAT EMR Change Management – everyone was extremely positive and “pumped” to start using the new system.”

“We are now very much ahead of the curve, and as a Healthcare organization we are ‘over the hump’ as far as getting to ithe maturity phase of being ready to implement the Change and Release management system, with a fully functioning process and workflow to handle Healthcare initiatives and government programs/mandates.”

EMRADOPTION

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EMR CHANGEMANAGEMENT

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REDUCING THE COMPLEXITY ASSOCIATED WITH DEPLOYING, OPERATING AND MAINTAINING AN EMR CHANGE MANAGEMENT SYSTEM

During the deployment phase, the staff is concerned with the initial costs, budgeting, analyzing workflows, reviewing options of the EMR system. The HEAT EMR Change Management solution provides proven methodology and workflow that can manage and document these changes allowing the staff to quickly move through deployment phases without the interruptions of unplanned or unexpected outcomes.

The operations phase of the EMR system can improved by utilizing HEAT EMR Change Management solution to enforce adherence to compliance and security requirements by managing in-process changes to systems reporting through the EMR system. These Change Management enforcements can secure; patient records during the transition from paper to electronic format, defining the information to be shared, and defining external vendor access to health records.

The maintenance phase of the EMR system can be enhanced with the HEAT EMR Change Management solution by helping staff deal with the ongoing changes that will be required by new government mandates as well as leveling the understanding and communication as changes in staff require quick uptake by ne employees. In this phase issue resolution is a critical aspect to keeping caregivers and staff focused on the goals of providing premium care and service and not distracted by systems.

HEAT EMR CHANGE MANAGEMENT CAPABILITIES

•FlexibleDeploymentOptions.These solutions are fast to deploy with product capabilities and combinations that fit your needs. We offer customers unmatched product choices with flexible deployment options … On-Premise, Cloud or as a Hybrid … combining On-Premise and Cloud with the ability to move seamlessly from one to the other.

•BasictoAdvancedEMRChangeManagementCapabilities.Whether your organization needs just the most basic EMR Change Management capabilities or the most advanced capabilities, the integrated HEAT solution has what you need. Some vendors will not take the time to understand your requirements and sell you a product that is simply not fit-for-purpose. With FrontRange HEAT solutions, we have the broadest set of EMR Change Management capabilities that map to your specific requirements.

•IntegratedClientManagement.The HEAT EMR Change Management solution integrates service management and client management capabilities, so you can easily request a service or change, automatically approve the request, plan for appropriate remediation measures, automatically deploy the changes to the end users, monitor compliance and service level agreements and control your services portfolio on an ongoing basis to ensure enhanced service quality and customer satisfaction.

•VoiceAutomation. We also deliver advanced Voice capabilities for increased automation and improved employee and customer communications.

•PlatformasaService(PaaS). In addition to IT applications, the HEAT solution also addresses other areas by using our Service Management Platform. For example, we have customers deploying our PaaS across other functional areas including: Customer Service, HR, Facilities, Operations and others.

HEAT Service Management PlatformVoice & Work�ow Automation

Other

Facilities

HR

CustomerService

Service Management Client Management

ONPREMISE HYBRID CLOUD

PaaS

Applications

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HEAT EMR CHANGE MANAGEMENT PROCESS LIFECYCLE

With the HEAT EMR Change Management solution, you can easily discover EMR software and hardware assets, request an EMR service or change, automatically approve and authorize the request, plan for appropriate remediation measures, automatically deploy the EMR changes to the end users, monitor compliance and service level agreements and control your EMR on an ongoing basis to ensure enhanced service quality and customer satisfaction.

•Discovery of EMR Assets

•EMR Software Deployment

•EMR Version Control & Change

•EMR System Maintenance

More Information

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490 N. McCarthy Blvd.

Milpitas, CA 95035 USA

T: +1 800.776.7889 and +1 408.601.2800

W: www.frontrange.com

Copyright © 2013 FrontRange Solutions USA Inc. FrontRange

Solutions products, brands and trademarks are property of FrontRange

Solutions USA Inc. and/or its affiliates. Other products, brands and

trademarks are property of their respective owners/companies.

HEAT EMR CHANGE MANAGEMENT BUSINESS VALUE

The HEAT EMR Change Management s�olution is� the mos�t:

•Flexible-Standardize on a single service management solution with “fit-for-purpose” cloud and on-premise de-ployment models that allows for the use of both operating and capital expense budgets (including a hybrid option that leverages both).

•Advanced-The most advanced service automation solution in the world with fully integrated voice and workflow auto-mation capabilities that enhances efficiency and reduces service resolution costs by up to 70%.

•Complete-With end-to-end, integrated client management capabilities that enable the standardization of business processes across the enterprise and improve the mean time to repair (MTTR) by up to 75%.