Hearing of the Committee on the Internal Market and Consumer
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Hearing of the Committee on the Internal Market and Consumer Protection Alternative and Online Dispute Resolution European Parliament Brussels 29 February 2012 Dr Pablo Cortes University of Leicester [email protected]
Transcript of Hearing of the Committee on the Internal Market and Consumer
Hearing of the Committee on the Internal Market and Consumer Protection
Alternative and Online Dispute Resolution
European Parliament Brussels
29 February 2012
Dr Pablo CortesUniversity of Leicester
I. Sector-specific requirement to participate in “effective” internal complaint processes
II. Automated negotiation in the ODR Platform
III. Complaints forms coupled with information on consumer rights and how
similar disputes were resolved
IV. Pre-existing commitment to participate in an ADR process
V. The traders’ information obligation should clarify whether ADR is offered in the language of the transaction
VI. The ODR Platform should be optional for domestic complaints and offer a
case-management tool to ADR entities
VII. Distinction between binding and non-binding processes,
esp. clarifying the validity of pre-dispute arbitration clauses
VIII. Decisions in binding processes should be published
Adjudication
Recommend
FacilitationThird neutral party
Automated Negotiation
IX. Incentives to participate and to settle
X. Close collaboration between the ODR Platform and consumer enforcement
agencies
Online Dispute Resolution for Consumers in the European Union (Routledge, 2010)
