healthykiosk 8.22.2017 font-outlines - IoT Technology · IoT delivers increasing capabilites...
1
Credit Card Reader Anatomy of a Kiosk Touch Screen ID Reader Battery Back-Up Printer Inventory Racks Dispensing Tray Digital Topper Lighting Door Wifi Monitor Poor Customer Experience Bottleneck The entire system can slow down or stop completely if the volume of data exceeds the available bandwidth. Costly Maintenance & Repair Lost Revenue Dependency Downtime Let's say the application uses a cloud service to fetch and store data, that means any downtime experienced with the cloud will directly impact the system. ! ! ! Out of Service Software failures When the system experiences issues like low memory, components that over heat, and limited disc space it can result in a slow or failed transaction. Hardware failures It’s likely failing parts are showing signs of failure before they break. Ordering new parts, scheduing service calls and taking time to repair a machine is disruptive to the business and the customer experience. Security Breach Malware can wreak havoc on an unprotected kiosk or PC, corrupting system files and stealing sensitive customer information. Software Defects Problems with the kiosk software or integration with third-party software like an ad engine. Out-of-Stock When a customer cannot complete their transaction as desired due to insufficient inventory. Symptoms & Diagnosis of all PC issues can be fixed by rebooting 99% chance of at least one kiosk problem in the first 3 years that will require service. 50% THE ULTIMATE GUIDE TO canopy.banyanhills.com canopy.banyanhills.com http://bit.ly/2tTNjLE http://bit.ly/2uhtxwm http://bit.ly/2tb6y6v http://bit.ly/2v0HoEH Healthy Kiosks Treatment & Prevention Improve the overall health of your machines AN INTERNET OF THINGS PLATFORM with New Ticket Submit 8/16/2017 Joe, this machine needs a new MSR, diagnositics show multiple failures with part Remote In Reboot 300096STL Status Location Seriel No. SW Version Model OS Inactive Duluth, GA 1009283749 1.2 EX1000 Linux 97%/ 96% 98%/ 76% Network Software Hardware 98%/ 99% IoT delivers increasing capabilites through technology advancements Source: Zinnov Zones 2016 - Internet of Things Technology Services x x x x Take good care of your kiosks & they’ll take good care of your business 21B IoT devices will ship with embedded Real-time Operating Systems for Success Device Instrumentation Software Distribution & Management Secure Remote Command Execution Predictive Maintenance Source: http://advancedkiosks.com/2016/08/true-warranty-costs/ Reference: https://www.kioskmarketplace.com/articles/ the-high-cost-of-system-downtime/
Transcript of healthykiosk 8.22.2017 font-outlines - IoT Technology · IoT delivers increasing capabilites...
Credit Card Reader
Anatomy of a Kiosk
Touch Screen
ID Reader
BatteryBack-Up
Printer
Inventory Racks
Dispensing Tray
Digital Topper
Lighting
Door
Wifi
Monitor
Poor Customer Experience
BottleneckThe entire system can slow down or stop completely if the volume of data exceeds the available bandwidth.
Costly Maintenance & Repair
Lost Revenue
Dependency DowntimeLet's say the application uses a cloud service to fetch and store data, that means any downtime experienced with the cloud will directly impact the system.
! ! !
Outof
Service
Software failuresWhen the system experiences issues like low memory, components that over heat, and limited disc space it can result in a slow or failed transaction.
Hardware failuresIt’s likely failing parts are showing signs of failure before they break. Ordering new parts, scheduing service calls and taking time to repair a machine is disruptive to the business and the customer experience.
Security BreachMalware can wreak havoc on an unprotected kiosk or PC, corrupting system files and stealing sensitive customer information.
Software DefectsProblems with the kiosk software or integration with third-party software like an ad engine.
Out-of-StockWhen a customer cannot complete their transaction as desired due to insufficient inventory.
Symptoms & Diagnosis
of all PC issues can be fixed by rebooting
99%
chance of at least one kiosk problem in the first 3 years that will require service.50%
T H E U L T I M A T E G U I D E T O
canopy.banyanhills.com canopy.banyanhills.com http://bit.ly/2tTNjLE http://bit.ly/2uhtxwm http://bit.ly/2tb6y6v http://bit.ly/2v0HoEH
H e a l t h y K i o s k s
Treatment & PreventionImprove the overall health of your machines
AN INTERNET OF THINGS PLATFORMwith
New Ticket
Submit
8/16/2017
Joe, this machine needs a new MSR, diagnositics show multiple failures with part
Remote In
Reboot
300096STL
Status
Location
Seriel No.
SW Version
Model
OS
Inactive
Duluth, GA
1009283749
1.2
EX1000
Linux
97%/96%
98%/76%
Network
Software
Hardware
98%/99%
IoT delivers increasing capabilitesthrough technology advancements
Source: Zinnov Zones 2016 - Internet of Things Technology Services
x x x x
Take good care of your kiosks& they’ll take good care of your business
21BIoT devices will ship with embeddedReal-time Operating Systems
for SuccessDevice Instrumentation
Software Distribution& Management
Secure RemoteCommand Execution
PredictiveMaintenance
Source: http://advancedkiosks.com/2016/08/true-warranty-costs/
Reference: https://www.kioskmarketplace.com/articles/the-high-cost-of-system-downtime/
