Healthcare Leadership Model

360° Feedback Facilitator Training Organisational Offer

• The HLM is designed to support the development of leadership in care services.

• The model is relevant to leadership at every level from board to ward.• A supporting 360° feedback instrument generates assessment on what

leaders do on a day to day basis along with the strength and importance of an individual’s leadership contribution.

• Our offer seeks to enable organisations to establish or increase their capacity to deliver leadership 360° feedback as part of its wider approach to leadership development.

• Training is subsidised by YHLA and costs £500 for 6 facilitators (next slide)• The following slides summarise our offer and show examples of feedback

generated by the HLM 360° feedback instrument.

The NHS Healthcare Leadership Model (HLM)

1. Locally delivered training for up to six 360° feedback facilitators.

2. Credits to enable up to 18 leaders to access HLM 360° feedback.

3. Support to raise engagement and alignment with organisational leadership development approaches.

4. Access to support and professional development for 360° feedback facilitators

1. A proposal outlining how facilitator capacity will support leadership and organisational development.

2. Facilitators deliver 3 feedback reports in their organisation by March 2016.

3. Commitment to support the ongoing leadership development of those accessing HLM 360° feedback

4. Facilitators commit to deliver 360° feedback as part of a wider regional facilitator network

YHLA Offer & Request

Healthcare Leadership Model

The Healthcare Leadership Model is made up of nine behavioural dimensions:

• Inspiring shared purpose• Leading with care• Evaluating information• Connecting our service• Sharing the vision• Engaging the team• Holding to account• Developing capability• Influencing for results

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Healthcare Leadership Model – Assessment reports

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360° feedback report

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Performance ratings:

• Summary performance against all dimensions.

• Rated as: Exemplary, Strong, Proficient, Essential or Insufficient

Importance ratings:

• Raters assess importance of each dimension to leaders role.

• Shows average score for each rater group

Performance and Importance ratings

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• Allows participants to view a summary of performance and importance ratings

• Provides development direction to Dimensions where performance may be low, and importance to role is high

Performance and Importance summary

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• Provides an overview of how participant has rated self against each Healthcare Leadership Model dimension

• Average rating across all raters presented

• Allows participant to immediately see any gaps in awareness

360 overview

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• Each Healthcare Leadership Model dimension is presented

• Individual rater group scores are shown for comparison

• Allows participant to understand differences between rater groups

Rater group scores

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• “Your highest rated behaviours” – top five rated behaviours

• “Your lowest rated behaviours” – bottom five rated behaviours

• “Your hidden strengths” – up to five behaviours where raters scored participant higher than self

• “Your blind spots” – up to five behaviours where participant scored themselves higher than raters

Behaviour summary scores

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• Breakdown of each dimension showing how individual raters have scored across the behaviours

• If only 1 rater in any particular group (except LM) their scores are ‘rolled up’ with others

• Allows participant to view and understand the spread/ range of scores across individual behaviours

Item analysis

Facilitator Training Route

Training Delivery Method

Accreditation Method

Time Commitment

Cost

• E-learning• Face-to-face workshop

• Observed feedback facilitation session

• E-learning: 60 – 90 minutes• Workshop: 1 day

• £500 for 6 facilitators (JCA Global cost is £495 per person)

• Intuitive, interactive, engaging, user-friendly

• Multi-platform availability (just need a web browser)

• Provides introduction to Model, system, process

eLearning

eLearning - illustrative content

Module Content

Introducing the Healthcare Leadership Model

Welcome / introduction / how to use

What is 360°

Context, research and design underpinning HLM

Healthcare Leadership Model – the model

Nuances / differences from LF

Knowledge test

360 Feedback – System, Report, Process

Facilitator role

360° system – the mechanics / user experience

New 360 report

How to guides – before/during/after feedback session

Accreditation Assessment

Continuing Professional Development

Good practice facilitation guides

Case studies

Implementing 360 into organisations

Resource library

HEYH Organisational Offer

Organisational Proposal (500 words)

• Organisational Context

• Proposed use of this offer.

• Fit with wider leadership development intentions

360 Feedback Facilitator Training

• Up to 6 Facilitators per organisation

• E-learning• Completion of 360°

feedback prior to training

• 1 Day organisationally based training

360 Feedback Delivery

• Facilitators deliver 3 360° feedback reports by March 2016

• Commitment to deliver 360° feedback in wider region

Review Organisational Proposal (March 2016)

• Share learning• Identify future

priorities

To find out more contact Anthony Owens (anthony.owens@yh.hee.nhs.uk )