Health & Safety Policy Manual - British Land/media/Files/B/... · The occupier is responsible for...

HEALTH & SAFETY GUIDANCE

FOR

OCCUPIERS

Version 5 – November 2013

Document Control Within ISO 9001 Control: NO

Owner British Land Company PLC

Originator Ark Workplace Risk Ltd

Date Originated

27.04.12

Copy Issued To Version Format Notes

1 British Land 5.0 pdf Amended OHS Policy statement plus the amendment of the policy regarding risk assessments, acquisition and development policies being included.

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Health and Safety Guidance for Occupiers Version 5

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OUR ETHOS

1 Policy Statements and Management GUIDANCE

2 Responsibilities


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INTRODUCTION British Land and its approach to health and safety This guidance document has been produced by British Land to communicate our standards of health and safety management across our investment portfolio to our occupiers to clarify the different responsibilities. Health and safety is a key focus for British Land. We are committed to addressing all health and safety challenges to ensure that our property portfolio is managed in a responsible manner. To do this effectively we have appointed managing agents who are specialists in property stewardship. They work with British Land to manage property on a daily basis. 8th November 2013 Signed:

Justin Snoxall Head of the Business Group

Signed:

David Tudor-Morgan Retail Property Management Executive

Signed:

Catherine Thomas Office Property Management Executive (City)

Signed:

Georgia Hogg Office Property Management Executive (West End)

Signed:

Tim Treadwell Residential Property Management Executive


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Policy Statement and Management

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HEALTH & SAFETY POLICY STATEMENT OF

THE BRITISH LAND COMPANY PLC

Health and safety is a key focus for British Land. We are committed to providing safe environments at our properties for the benefit of all users including our employees and contractors, our occupiers and their customers, visitors and members of the public. We recognise that effective management of health and safety enhances the appeal of our properties and the experience of those that use them and we allocate appropriate resources to achieve this. This policy statement applies to our managed portfolio within the UK and is endorsed by the Executive Director with health and safety responsibility. It is British Land policy, so far as is reasonably practicable:

• to provide and maintain plant and equipment as well as systems of work that are safe and without risks to health;

• to make arrangements for the safe use, handling, storage and transport of articles and substances;

• to provide such information, instruction, training and supervision as is necessary to ensure the health and safety of the users of our managed portfolio;

• to maintain a safe means of access to and egress from our managed properties;

• to provide and maintain an environment for users of our managed portfolio that is safe and without risks to health.

In order to put this policy into effect British Land maintains policies and procedures that comply with applicable national and local legislation relating to the health and safety of employees, contractors, visitors and members of the public. Our policies and procedures are regularly reviewed, normally annually, audited and amended to comply with any new legislation and to ensure continuous improvement. The process of continuous improvement is achieved through the systematic identification, assessment and control of hazards and risks, underpinned by awareness of the relevant legislative requirements. In order to measure our progress British Land sets objectives and targets which are routinely measured and monitored. British Land will carry out a regular review of this policy, to ensure that high standards of health and safety are maintained, and that the policy remains relevant and appropriate.

Lucinda Bell Executive Director with Health & Safety Responsibility Dated - 8th November 2013


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HEALTH AND SAFETY MANAGEMENT RESPONSIBILITIES The health and safety of all users of those parts of our portfolio for which we have management responsibility is a high priority and therefore British Land commits to ensuring that appropriate resources are set aside for the prevention of accidents, incidents and ill health in the managed portfolio. Managing Agents Are responsible for:

• Providing adequate management systems and support to deliver British Land’s health and safety standards as set out in British Land’s Health and Safety Management Principles Document.

• Meeting occupational health and safety requirements as set out in the appointment documentation.

• Maintaining current risk assessment documentation on site or on HSSmart® which includes assessments of the physical environment, activities of staff and management interventions to minimise risk. See Section 3 of this document for guidelines on the frequency that risk assessments should be undertaken.

• Implement controls where risks have been identified and provide on-going comments of the actions taken and any outstanding items.

• Maintaining permits to work for all contractors working on site. • Maintaining a record of all accidents and incidents on HSSmart® in accordance with the

British Land guidelines and RIDDOR as set out in Section 3 below. • Maintaining all required documentation current on site and upload these onto HSSmart®. • Support the Competent Advisor with provision of information or management support to

enable the Competent Advisor to discharge their responsibilities. Occupiers Occupiers are responsible for:

• Meeting the requirements of UK health and safety legislation as required within their respective demised areas (and as detailed within the occupier lease agreement).

• Ensuring that any activity undertaken by the occupier (or its contractors) does not place anyone at risk within the common areas of the property.

• Ensuring that essential health and safety equipment or systems within the demised area that are linked to any central safety related equipment or systems are maintained and/or not tampered with.

• Co-operating and co-ordinating with the managing agents in respect of health and safety management, including (but not limited to):

o providing the managing agent with full details of any substantial risk activity undertaken within the demised area that may have an effect on the property or its users

o the provision of appropriate levels of fire wardens o the provision of appropriate documentation as requested and/or as required by

legislation o the provision of appropriate levels of support in relation to first aid provision o the provision of the appropriate levels of health and safety competence o refurbishment or maintenance activity that presents a risk to the property or its users

Competent Advisor As the “Competent Advisor”, Ark Workplace Risk Ltd (Ark) is responsible for:

• Advising British Land on all health and safety matters which relate to property management in the managed portfolio. At all times being mindful that all local legal requirements are met.


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• Acting as the Secretary to the quarterly meetings of the Health and Safety Management

Committee for the managed portfolio, providing minutes and actions agreed from the meeting, as well as a quarterly management report including appropriate safety management and governance reporting which is distributed to all members of the Health and Safety Management Committee as well as all managing agents.

• Undertaking annual risk assessments at each asset on site to review management compliance against legal and British Land requirements. Providing a report on HSSmart® within 10 working days of all actions to be undertaken to resolve any issues identified by the site risk assessment. Reporting on a timely basis to British Land on any issues identified.

• Monitoring accident reporting across the portfolio to ensure consistent reporting by managing agents in accordance with the British Land guidelines set out at below.

• Undertaking accident investigations and emergency planning when required to do so. • Initiate a review of this policy document on an annual basis.


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Guidance

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INTRODUCTION The managing agents have been contracted to manage property on behalf of British Land and in the majority of cases, managing agents will be responsible for managing health and safety within the common parts of the property only. All occupiers have a duty to comply with relevant health and safety legislation and the exact boundaries of control between occupiers and the managing agent will be clearly defined within the occupiers’ leases. In all circumstances both the managing agent and occupiers have a responsibility to co-operate and co-ordinate with each other on issues that affect any part of the building. This spirit of co-operation and co-ordination should run through all dealings between occupiers and managing agents, particularly where health and safety issues are concerned. This document provides an outline of the operational health and safety responsibilities of the managing agents and the occupiers as defined by British Land and health and safety legislation. This document does not seek to prescribe a definitive methodology but is created to assist and clarify the areas of responsibility for all parties.


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ACCIDENTS & DANGEROUS OCCURRENCES Legislative Requirements If an accident or incident is notifiable under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) – amended in 2013 then it must be notified to the enforcing authority within the specified timescales. Managing Agent Responsibilities

Occupier Responsibilities

Recording and where appropriate reporting all accidents and dangerous occurrences (including near misses) that occur within the common areas of the property for which the managing agent is responsible in accordance with the managing agent’s and British Land’s procedures and requirements.

The occupier is responsible for recording and where appropriate reporting all accidents and dangerous occurrences (including near misses) that occur within the demised areas of the property for which the occupier is responsible in accordance with the occupier’s own procedures directly to the HSE.

Should an accident, dangerous occurrence or near miss occur within the common parts of a British Land property the managing agent must undertake a thorough investigation in accordance with its documented accident investigation procedures. The scope of any investigation will depend on the severity of the incident. Where reasonably practicable, measures must be taken to prevent recurrence of any accident or dangerous occurrence and where necessary relevant risk assessments should be reviewed.

The occupier is responsible for ensuring that it reports any accident or dangerous occurrences (including near misses) that occur to their staff, visitors or contractors within the common areas of the property to the managing agent so that a formal report can be made in accordance with the managing agent’s and British Land’s procedures and requirements. Where appropriate such reports shall also be provided to the HSE.

Records of all accidents should be held for a period of at least three years. Accident statistics must be reported to British Land as required. Such statistics will be measured against set objectives to assess accident performance year on year and will be independently audited.


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ASBESTOS Legislative Requirements

The Dutyholder The Control of Asbestos Regulations 2012 (CAR) relate to asbestos containing materials (ACMs) within non-domestic premises. The managing agent as dutyholder is responsible for all the ACMs within the common parts and must co-ordinate all works on ACMs within the common parts of the property. Managing agents must also issue all occupiers with an ‘Occupier’s Handbook’ which sets out their responsibilities for the management of asbestos within their own demise both with respect to British Land policy and relevant legislation. The duties under CAR will fall on both the appointed managing agent and all occupiers within a multi-occupied property. As identified elsewhere within this section, managing agents will be required to cooperate and coordinate with occupiers in order to comply with the law and this policy.

Asbestos Survey / Register Regulation 4 of CAR requires all persons with a contractual responsibility for the repair or maintenance of any non-domestic premises to inspect those premises for the presence and condition of ACMs and thereafter, assess the risks of exposure and prepare a plan for future maintenance and management of asbestos risks.

Management Plan In order to control exposure to asbestos, a detailed management plan must be drawn up for each building. This plan will outline the procedures for preventing or reducing the risks from ACMs, and should include:

• Procedures for reviewing and assuring the condition of ACMs. • Procedures for making others aware of ACMs located in the building, including the

emergency services. • Controlling access to asbestos and managing contractors. • Emergency plan and procedures for controlling accidental exposure to asbestos.

Managing Agent Responsibilities


The managing agent must discharge British Land’s legal obligations and act as dutyholder for the common parts of the property as prescribed under the Control of Asbestos Regulations 2012 (CAR).

The occupier is responsible for meeting the requirements of the Control of Asbestos Regulations 2012 (CAR) and is the dutyholder for its demised areas.

The managing agent must ensure that asbestos surveys have been undertaken and (where ACMs are present or presumed to be present) asbestos management plans are in place at all properties under their control. The asbestos survey should incorporate all areas for which the managing agent has responsibility and all asbestos surveys must be undertaken in line with guidance provided within the HSE’s guidance document HS(G)248.

The occupier is responsible for ensuring that where any works undertaken within the demised areas, which will affect or which are likely to affect ACMs or presumed ACMs are subject to a risk assessment. The occupier is also responsible for ensuring that such risk assessment is undertaken by a competent person and that where required a competent contractor is engaged.


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Any works undertaken within the property (including within the occupiers’ demised areas), which will affect or which are likely to affect ACMs or presumed ACMs must be subject to a risk assessment. The managing agent is also responsible for ensuring that the risk assessment is undertaken (or provided by an occupier) by a competent person and that where required a competent contractor is engaged.

The occupier is responsible for ensuring that the party undertaking the works notifies the Health and Safety Executive at least 14 days prior to commencing work on any ACMs which is notifiable under Regulation 8 of CAR.

The managing agent must ensure that the party undertaking the works notifies the Health and Safety Executive at least 14 days prior to commencing work on any ACMs which is notifiable under Regulation 8 of CAR.

The occupier must hold a copy of the asbestos register for the property and provide an up to date copy of the asbestos register to all those who are likely to undertake work within its demised areas or come into contact with asbestos. The asbestos register should also be made available to any other interested parties upon reasonable request. Details of any works involving ACMs must be provided to the managing agent together with any supporting risk assessments before the works are carried out. Once the works have been completed the managing agent must be notified so that the register and asbestos management plan for the property can be updated.

The managing agent must hold and maintain an asbestos register and asbestos management plan for the property and provide an up to date copy to all other dutyholders. The managing agent must proactively provide an up to date copy of the asbestos register to all those who are likely to undertake work within the common parts or come into contact with asbestos. The asbestos register should also be made available to any other interested parties upon reasonable request. All work that involves ACMs must be recorded on the asbestos register.


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CONSTRUCTION WORK Legislative Requirements The “Client” as defined within the Construction (Design and Management) Regulations 2007 (CDM2007) is required to:

• Appoint the right people; • Allow adequate time; • Provide information to the construction team; • Ensure cooperation and coordination between parties; • Ensure management and welfare arrangements are in place; and • Ensure workplaces are designed correctly.

Please Note: The level of responsibility taken on by managing agents during any construction work will depend largely on whether British Land or the managing agent takes on the role of the “Client” under CDM2007. Managing Agent and Occupiers’ Responsibilities (acting as “Client”) During any construction project the “Client” shall comply with all client duties as set out in the CDM2007 Approved Code of Practice (ACOP). These are summarised as follows:

• Ensure that all designers, contractors and others involved in the project are competent, adequately resourced and appointed early enough for the work they are required to undertake.

• Ensure they allow sufficient time for each stage of the project. • Ensure they co-operate with others involved in the project as is appropriate to allow

them to comply with their duties under CDM2007. • Ensure they co-ordinate their own work with others involved in the project in order to

ensure the safety of those carrying out the construction work and others who may be affected by it.

• There are reasonable management arrangements in place throughout the project to ensure that the construction work can be carried out, so far as is reasonably practicable, safely and without risk to health.

• Ensure that contractors have made suitable welfare arrangements throughout the construction phase of the project.

• Any fixed workplaces that are to be constructed comply with the requirements of the Workplace (Health, Safety and Welfare) Regulations 1992.

• Ensure that all relevant information is passed to designers and contractors to enable them to carry out their work safely (e.g. asbestos registers).

Additionally for any notifiable construction project the “Client” shall:

• Appoint a CDM Co-ordinator to advise and assist with their duties. The CDM co-ordinator must notify the HSE using form F10 and must provide a copy to the “Client” who may be required to sign it to indicate that the client duties are understood.

• Appoint a Principal Contractor to plan and manage the construction work. • Ensure that the construction phase does not begin until the Principal Contractor has

prepared a suitable construction phase plan and made arrangements for suitable welfare facilities to be present from the start of work.

• Ensure that a health and safety file is prepared, reviewed and updated ready for handover at the end of the construction work.

• Provide the pre-construction information to the CDM Co-ordinator including all project-specific health and safety information needed to identify hazards and risks associated with the design and construction work.


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Additional Occupiers’ Responsibilities The occupier is responsible for ensuring that prior to the start of any construction project as described above it co-operates and co-ordinates with the managing agent in respect of notifying the managing agent of any forthcoming construction works. The occupier is responsible for ensuring that prior to the start of any construction project as described above that it has received specific written approval (in accordance with the lease agreement) and permission to undertake such works from the Landlord via the managing agent.


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CO-OPERATION AND CO-ORDINATION Legislative Requirements The Management of Health and Safety at Work Regulations 1999 (along with the Regulatory Reform (Fire Safety) Order 2005, The Fire (Scotland) Act 2005, the Fire Safety (Scotland) Regulations 2006 and the Management of Health and Safety at Work and Fire Precautions (Workplace) (Amendment) Regulations (Northern Ireland) 2003) require persons who share a workplace to co-operate and co-ordinate fully with each other in fulfilling their legal obligations and to provide and exchange information where responsibilities overlap. Managing Agent Responsibilities

Occupiers’ Responsibilities

Managing agents should provide occupiers with an ‘Occupier’s Handbook’ detailing the safety arrangements for the property and any relevant responsibilities of the occupier.

Occupiers should provide their staff and visitors with information on the safety arrangements within their demise.

Managing agents are responsible for ensuring that all relevant health and safety risk assessments are undertaken for the common areas under their control and should make available to all occupiers copies of such risk assessments.

The occupier is responsible for ensuring that all relevant health and safety risk assessments are undertaken in respect of its own demised areas and is to notify the managing agent in writing of any substantive risks that may affect the building fabric, common parts, other occupiers or visitors.

Managing agents must develop relevant emergency procedures for the common parts of the property and should provide them to all occupiers for their reference.

The occupier is responsible for ensuring that its own emergency procedures and policies reflect those of the landlord to prevent confusion in an evacuation or emergency.

Managing agents must make occupiers aware of all the health and safety policies and procedures that pertain to the property and should be made aware of their own responsibilities. Managing agents should issue all occupiers with guidelines, preferably in the form of an ‘Occupier’s Handbook,’ which clearly sets out occupiers’ responsibilities for health and safety [and environmental management] along with any site rules and emergency contact details.


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EMERGENCIES Legislative Requirements It is the responsibility of the appointed managing agent to maintain appropriate emergency procedures for each property in accordance with Regulation 8 of the Management of Health and Safety at Work Regulations 1999. Emergency procedures should cover all foreseeable emergencies and should be revised and updated as often as is necessary. Managing Agent Responsibilities


British Land is committed to business continuity and in the event of an emergency the managing agent must ensure that robust disaster recovery and emergency procedures are in place to ensure that occupiers are minimally affected during any unplanned event that cover all foreseeable risks.

Occupiers are responsible for ensuring that appropriate emergency procedures are developed and implemented for the demised areas covering all foreseeable risks and that these procedures are linked to the property procedures.

Details of emergency procedures along with any changes to them must be effectively communicated to occupiers. The managing agent must co-operate and co-ordinate with all occupiers to ensure that, so far as is reasonably practicable, employees who are less able bodied can be safely moved to a place of safety in an emergency.

Occupiers must ensure that, so far as is reasonably practicable, they have plans and procedures in place to ensure their employees who are less able bodied can be safely moved to a place of safety in an emergency. Occupiers must co-operate and co-ordinate with managing agents. Please Note: It is the responsibility of the occupier to ensure the safety of those who are less able bodied and make arrangements for their employees and others under their control to be evacuated from the property.

Managing agents should ensure that emergency procedures are subject to routine testing as a way of identifying possible gaps in the procedures and training both on site and off site property management staff in emergency preparedness.

Occupiers should ensure their emergency procedures are subject to routine testing to identify any gaps in their procedures and training requirements.

Managing agents should ensure that a clear chain of communications be established as part of the emergency procedures. This should include informing British Land management personnel of incidents where appropriate. During any emergency situation British Land must be contacted by phone as soon as possible and made fully aware of the key facts of the emergency.

Occupiers should ensure that a clear chain of communication is established with the managing agent and should inform them of any major incidents where appropriate and contact them as soon as possible in the event of any emergency.


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FIRE SAFETY Legislative Requirements The Regulatory Reform (Fire Safety) Order 2005 (FSO) is the primary source of fire safety legislation now in force and extends to England and Wales only. The Fire (Scotland) Act 2005 and the Fire Safety (Scotland) Regulations 2006 apply to properties located in Scotland and the Management of Health and Safety at Work and Fire Precautions (Workplace) (Amendment) Regulations (Northern Ireland) 2003 apply to properties in Northern Ireland. The legislation covers ‘general fire precautions’ and other fire safety duties that are needed to protect ‘relevant persons’ in case of fire in and around most ‘premises’. The FSO requires fire precautions to be put into place where necessary and to the extent that is reasonably practicable in the circumstances of the case. Responsibility for complying with the legislation rests with the ‘Responsible Person’. It should be noted that managing agents, occupiers and others are all “Responsible Persons” as defined by current UK legislation. Managing Agent Responsibilities


The managing agent must ensure that a suitable and sufficient fire risk assessment is carried out on an annual basis or more often where there is reason to believe that the current assessment is no longer valid. The fire risk assessment must be undertaken by a suitably competent person and held on site where practicable. Where appropriate, risk assessment recommendations should be implemented by the responsible person.

The occupier is responsible for ensuring that a suitable and sufficient fire risk assessment is conducted for its demised areas. The fire risk assessment must be undertaken by a suitably competent person and held on site where practicable. Where appropriate, risk assessment recommendations should be implemented by the responsible person.

The managing agent should make available a copy of the fire risk assessment for the common parts of the building to occupiers and contractors. In turn managing agents should be informed, in writing, of any significant risks highlighted within occupiers’ risk assessments that may affect other occupiers, visitors or the building fabric. As mentioned elsewhere in this document this information should be formally requested on a regular basis.

The occupier is responsible for ensuring that a copy of the fire risk assessment for its demised area is provided to the managing agent detailing any significant risks highlighted within the risk assessment that may affect other occupiers, visitors or the building fabric.

The managing agent must ensure that all necessary maintenance and servicing of fire systems and equipment located within the common parts are carried out by competent contractors to the specified standard and within the specified timescales that may be required by legislation, relevant British Standards or best practice.

The occupier is responsible for ensuring that all fire safety systems and equipment located within the occupier’s demised area are fully maintained and serviced.

The managing agent must make and give effect to such arrangements as are appropriate, having regard to the size of the property and the nature of the activities undertaken, for the effective planning, organisation, control, monitoring and review

The occupier is responsible for ensuring that it makes and gives effect to such arrangements as are appropriate, having regard to the size of the demise and the nature of the activities undertaken, for the effective planning, organisation, control,


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of the preventive and protective measures. These measures must be recorded and be made available to occupiers.

monitoring and review of the preventive and protective measures. These measures must take into account the nature and extent of the existing arrangements in place within the property. Where the occupier has more than 5 employees, these arrangements must be recorded.

Kitchen extract ducts are a high fire risk if not cleaned and maintained regularly and may go through buildings to a high level. Where kitchen extract ducts are present in their demised areas, occupiers must ensure that all ductwork is cleaned and maintained regularly in accordance with the requirements of HVCA Guide to Good Practice TR19: Internal Cleanliness of Ventilation Systems and provide copies of certification to the managing agent.


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FIRST AID Legislative Requirements The Health and Safety (First-Aid) Regulations 1981 (amended in 2013) requires organisations to provide adequate and appropriate first-aid equipment, facilities and people so employees and others can be given immediate help if they are injured or taken ill at work. Managing Agent Responsibilities


The managing agent must ensure that a suitable first aid kit is provided on all manned sites, whether the site is manned by directly employed staff or by an external contractor, subject to a suitable and sufficient first aid risk assessment. The box must (subject to the risk assessment) be routinely checked by on site staff and formally inspected at least 6 monthly by the managing agent as part of wider health and safety inspections.

The occupier is responsible for ensuring that a suitable first aid kit is provided, subject to a suitable and sufficient first aid risk assessment.

Managing agents must ensure that on all manned sites, whether the site is manned by directly employed staff or by an external contractor that a basic level of first aid cover is provided, subject to a suitable and sufficient first aid risk assessment. As a minimum the managing agent must ensure that an emergency first aider (appointed person) is available on site to take charge in the event of someone falling ill or becoming injured. The need for first aid training and equipment provision must be assessed subsequent to the risk assessment.

The occupier is responsible for ensuring that adequate first aid competence is provided (subject to a risk assessment) and in accordance with the HSE guidance details of which are included below.

Any work-related first aid treatment provided on a British Land site by a managing agent (via the managing agent’s directly employed staff or by an external contractor) must be recorded. Records of incident reports should be held for at least 3 years.


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Suggested numbers of first-aid personnel to be available at all times people are at work HSE Guidance - First Aid at Work - Your Questions Answered (ISBN 978 0 7176 6372 9) (http://www.hse.gov.uk/pubns/indg214.pdf)

Degree of Hazard (from risk assessment)

How many employees do you have?

What first aid personnel do you need?

Low hazard (eg. offices, shops etc.)

Less than 25 At least 1 (one) appointed person

25 to 50

At least 1 (one) first aider trained in Emergency First Aid at Work (EFAW)

More than 50

At least 1 (one) first aider trained in First Aid at Work (FAW) for every 100 employed (or part thereof)

Higher hazard (eg. light engineering, food processing, warehousing, construction etc.)

Less than 5 At least 1 (one) appointed person

5 to 50

At least 1 (one) first aider trained in EFAW depending upon the type of injuries that might occur

More than 50

At least 1 (one) first aider trained in FAW for every 50 employed (or part thereof)

Definitions A first-aider is someone who has undertaken training and holds such a qualification.


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HEALTH & SAFETY RESPONSIBILITIES FOR SITE STAFF Managing Agent Responsibilities


The managing agent is responsible for site management staff whether employed directly by the managing agent or by an external contractor within the common areas.

The occupier is responsible within its demised area for all staff whether employed directly by the occupier or by an external contractor.

The managing agent is responsible for ensuring that appropriate health, safety and welfare arrangements are implemented as required by the relevant statutory provisions for all site staff employed by the managing agent or contractor staff under the control of the managing agent.

The occupier is responsible for ensuring that appropriate health, safety and welfare arrangements are implemented as required by the relevant statutory provisions for staff employed by the occupier or contractor staff under the control of the occupier.

Where site contract staff are employed, the managing agent must consider the level of control exercised and implement appropriate health and safety arrangements either directly or via responsibilities allocated to the contractor. All on site staff must be appropriately trained for the job for which they are employed and have access to procedures for action in the event of an emergency.

The occupier is responsible for ensuring that where contract staff are employed, the appropriate level of control is exercised and implemented in respect of health and safety arrangements. All staff must be appropriately trained for the job for which they are employed and have access to procedures for action in the event of an emergency.

The managing agent must maintain, on site in the case of manned properties, records of risk assessments, training and work equipment maintenance.


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LEGIONELLA Legislative Requirements Managing agents and occupiers have responsibility for the management of water services under the Health and Safety at Work etc Act 1974 and the Control of Substances Hazardous to Health Regulations 2002 (COSHH). Managing Agent Responsibilities


Managing agents must carry out risk assessments and annual reviews at all properties where there are common water services that extend beyond mains water supply pipework direct to the occupied demise. Such assessments must identify the risk of Legionellosis from all work activities, water sources and systems within the premises and identify any precautionary actions required.

The occupier is responsible for carrying out risk assessments and reviews where it is responsible for water services that extend beyond both the mains water supply pipework direct to the occupier’s demise and the common water services that supply the occupier’s demised area. Such assessments should identify the risk of Legionellosis from all work activities, water sources and systems within the demise and identify any precautionary actions required.

Managing agents must ensure that Legionella risk assessments are reviewed at least annually (or more often where required) and must be undertaken by a competent person. Where the assessment identifies a reasonably foreseeable risk a responsible person must be appointed to manage the risk. The responsible person must develop a written control scheme in conjunction with a competent person. The written control scheme should be stored within a site water hygiene logbook. Appropriate inspections, testing and sampling must be carried out as prescribed by the risk assessment or upon the advice of a competent person. The suitability of the control scheme must be monitored annually by the responsible person and must be adjusted where necessary.

The occupier is responsible for ensuring that Legionella risk assessments are reviewed in accordance with the risk assessment and must be undertaken by a competent person. Where the assessment identifies a reasonably foreseeable risk the occupier is responsible for ensuring that a responsible person is appointed to manage the risk. The responsible person should develop a written control scheme in conjunction with a competent person. Appropriate inspections, testing and sampling must be carried out as prescribed by the risk assessment or upon the advice of a competent person. The suitability of the control scheme must be monitored annually by the responsible person and must be adjusted where necessary.

The managing agent should have access to competent help from an external independent specialist contractor or consultancy (where this competency is not available in-house) who will advise on water treatment regimes, cleaning regimes and microbiological sampling as applicable. This is particularly important where cooling towers are in use. Where cooling towers or evaporative condensers are in place, the managing agent must notify the local authority of their presence and operation. Such systems will be subject to risk assessment on at least an annual basis. Those responsible for the management of such systems must be appropriately trained and must in all cases have access to further competent advice.

The occupier is responsible for ensuring that it has access to competent help from an external independent specialist contractor or consultancy (where this competency is not available in-house) who will advise on water treatment regimes, cleaning regimes and microbiological sampling as applicable.


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LIFTS AND LIFTING EQUIPMENT Legislative Requirements Under the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER), managing agents and occupiers must ensure that all lifts, lifting equipment and accessories, such as eyebolts, are maintained in a safe condition by a competent contractor and that any inspections required by legislation are carried out promptly on a routine basis. Managing Agent Responsibilities


Managing agents are responsible for the common areas and for ensuring that thorough examinations are undertaken by a competent person every six months for lifts and lifting equipment used for lifting persons and every twelve months for goods lifts and other lifting equipment where these do not carry passengers. The managing agent must ensure that any remedial work identified within the thorough examination report is undertaken and where serious defects are identified consideration should be given to decommissioning the lift (or lifting equipment) until the work can be undertaken. Where deadlines for thorough examination have passed the lift or lifting equipment must be decommissioned until the thorough examination can be undertaken.

Occupiers are responsible in their demise for ensuring that thorough examinations are undertaken by a competent person for all lifts and lifting equipment used for lifting persons and goods (and other lifting equipment where these do not carry passengers) under their control. The occupier must ensure that any remedial work identified within the thorough examination report is undertaken and where serious defects are identified consideration should be given to decommissioning the lift (or lifting equipment) until the work can be undertaken. Where deadlines for thorough examination have passed occupiers are responsible for ensuring that the lift or lifting equipment in question is decommissioned until the thorough examination can be undertaken.

Managing agents must arrange for all lifting equipment such as passenger lifts and cradles to be serviced on a regular basis in accordance with the manufacturer’s instructions. Records of maintenance and thorough examination should be held by the managing agent and made available to relevant inspectors as required.

Occupiers are responsible for ensuring that arrangement for all lifting equipment such as passenger lifts and cradles, under their control, are serviced on a regular basis, in accordance with the manufacturer’s instructions. Records of maintenance and thorough examination should be provided to the managing agent and made available to relevant inspectors as required.

The managing agent is responsible for ensuring that all lift alarms and emergency communication equipment remains operational at all times.

Occupiers are responsible for ensuring that all lift alarms and emergency communication equipment under their control remains operational at all times.

Anchorage devices, such as eyebolts and latchway systems, must be subject to periodic examination and testing at least once every 12 months by a competent person in accordance with the manufacturer’s recommendations as per BS7883. Those anchorage devices and accessories used for rope access purposes, such as abseiling, come under the LOLER and require the examination and testing period to be every 6 months.

Occupiers are responsible for ensuring that all anchorage devices, such as eyebolts and latchway systems under their control are subject to periodic examination and testing by a competent person in accordance with the manufacturer’s recommendations as per BS7883.


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Managing agents must ensure that all lifting equipment is marked with the safe working load and date of last inspection / examination. Lifting beams must also be marked to indicate that the beam must not be used until a thorough examination has been undertaken.

Occupiers are responsible for ensuring that all lifting equipment is marked with the safe working load and date of last inspection / examination. Lifting beams must also be marked to indicate that the beam must not be used until a thorough examination has been undertaken.

Where they are responsible for any escalators, managing agents are responsible for commissioning a suitable and sufficient specific escalator risk assessment.

Where they are responsible for any escalators, occupiers are responsible for commissioning a suitable and sufficient specific escalator risk assessment.


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SECURITY Managing Agent Responsibilities


Managing agents are responsible for the security of the property including all common areas.

Occupiers are responsible for the management of security within their demised areas and for ensuring they do not contribute to a breach in landlord’s security.

Managing agents should continually review the provision of security throughout the portfolio. Where necessary, managing agents should proactively implement increased security measures (such as mobile patrols) in response to a perceived or actual threat.

Where necessary, occupiers should proactively implement increased security measures (such as mobile patrols) in response to a perceived or actual threat to their demise.

Where appropriate, measures should be taken to restrict unauthorised access to common areas of the property, both internal and external. The requirement for such measures is likely to be identified during the risk assessment process, routine inspections or subsequent to an incident.

Occupiers should co-operate with the managing agent and other occupiers in respect of the security measures in place and be vigilant to restricting unauthorised access, by complying with the managing agent’s security processes and ensuring staff do not allow unauthorised access to the building.


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SITE SAFETY Legislative Requirements Various HSE guidance documents have been issued which will provide managing agents with standards of workplace safety to be achieved, such as the Approved Code of Practice to the Workplace (Health, Safety and Welfare) Regulations 1992. Managing Agent Responsibilities


British Land expect all managing agents to comply with the above guidance as a minimum in order to ensure the safety of all those using our property. In all cases the final decision on the level and type of measures to be implemented should be made as a result of site specific risk assessment by a competent person.

Occupiers are responsible for ensuring that they comply with the above Approved Code of Practice in order to ensure the safety of all those using their demised areas, subject to their own risk assessment.

Managing agents should ensure that premises are maintained in a good state of repair and, where reasonably practicable, free from risk. All properties must be routinely inspected by the managing agent or a nominated competent person. The frequency of inspections will vary dependent on the size and type of property. However, health and safety inspections must be undertaken at all properties on a routine basis and records must be held and provided to British Land upon request.

Occupiers are responsible for ensuring that the demised area for which they are responsible is maintained in a good state of repair and, where reasonably practicable, free from risk. Occupiers should ensure they have their own site safety control measures in place for their sub-contractors (e.g. Permit to Work or Permission to Work system) and should co-operate and co-ordinate with the managing agents in respect of any works that may impact on the base build services. Health and safety inspections should be conducted to ensure the occupier’s activities are not compromising the safety of other occupiers and/or causing unacceptable risks for the managing agents e.g. storage of goods, materials or chemicals in unauthorised areas or fire escape routes.

Full health and safety risk assessments should also be undertaken annually by a competent person.

Occupiers are responsible for undertaking their own general health and safety risk assessments. It is the responsibility of the occupier to ensure that copies of such risk assessments are provided to the managing agent.


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SMOKING Legislative Requirements All properties within the British Land property portfolio must be ‘No Smoking’ in accordance with the Smoke Free (Premises and Enforcement) Regulations 2006 and the British Land Smoking Policy. Managing Agent Responsibilities


Managing agents must ensure that, where required by the above Regulations, compliant ‘No Smoking’ signage is applied to all building entrance points and that proactive steps are taken to prevent smoking within the property.

Occupiers must ensure that proactive steps are taken to prevent smoking within their demised areas and co-operate with the managing agent in ensuring their staff, customers and contractors who smoke only do so in the permitted areas and keep those areas clean and safe.


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THE CONTROL OF SUBSTANCES HAZARDOUS TO HEALTH (COSHH) Legislative Requirements The Control of Substances Hazardous to Health Regulations 2002 (as amended) (COSHH) require that employees, visitors, contractors and occupiers and others who may be affected are protected from hazardous substances. Managing Agent Responsibilities


Managing agents must ensure that a suitable and sufficient COSHH-based risk assessment is undertaken in respect of the use and storage of hazardous chemicals.

Occupiers are responsible for ensuring that a suitable and sufficient COSHH-based risk assessment is undertaken in respect of the use and storage of hazardous chemicals within their demised areas.

Managing agents must ensure that the storage and use of hazardous chemicals on site is kept to a minimum. Where chemicals are stored and used on site it is the responsibility of the managing agent to ensure that material safety data sheets are available for use in an emergency such as a spillage or medical incident.

Occupiers are responsible for ensuring that the storage and use of hazardous chemicals within the property is done so safely and that material safety data sheets are available for use in an emergency such as a spillage or medical incident.

Managing agents must ensure that access to all chemicals must be restricted to authorised persons only and chemicals must be stored in minimal amounts and in well ventilated areas away from sources of ignition. Where appropriate, chemicals should be stored in a bunded area to prevent accidental spillage or leakage into the environment or drainage system.

Occupiers must ensure that access to all chemicals is restricted to authorised persons only and chemicals are stored in minimal amounts and in well ventilated areas away from sources of ignition. Where appropriate, chemicals should be stored in a “bunded” area to prevent accidental spillage or leakage into the environment or drainage system.

Wherever practicable the managing agent must ensure that chemicals are used on site by competent and approved contractors only and COSHH information should be gathered as part of the contractor management process.

Occupiers should inform the managing agent of any hazardous chemicals, particularly where held in large quantities or forming a fire risk.

The risk assessment must identify the means by which the substance is to be used, any exposure limits and the protective equipment required. The risk assessment must be available on site. Those staff that are required to use chemicals on site must be provided with the appropriate PPE (subject to risk assessment) and instructed in its use.

Managing agents should ensure that all staff and contractors consistently review usage of chemicals on site to ensure that the least hazardous chemical available is in use. Wherever possible the use of chemicals should be avoided altogether.

Occupiers should ensure that all staff and contractors consistently review usage of chemicals on site to ensure that the least hazardous chemical available is in use. Wherever possible the use of chemicals should be avoided altogether.


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USE OF CONTRACTORS Managing Agent Responsibilities


It will be the responsibility of the managing agent, as part of the contractor management programme to request a copy of the contractor’s written health and safety policy statement along with risk assessments and method statements for all work for which the contractor is being employed on site to undertake. Evidence should also be requested relating to the contractor’s Public Liability insurance.

The occupier is responsible for the control of the work undertaken by contractors acting on their behalf and for ensuring that any work is carried out safely and in compliance with all relevant health and safety legislation. It will be the responsibility of the occupier, as part of its contractor management procedures, to request a copy of the contractor’s written health and safety policy statement along with risk assessments and method statements for all work for which the contractor is being employed on site to undertake. Evidence should also be requested relating to the contractor’s Public Liability insurance.

The managing agent should communicate to all occupiers their responsibilities for the safe use of contractors on site.

The occupier is responsible for ensuring that, where appropriate, no contractor working within its demised areas is permitted to start any high risk work which may impact on the base build operations or services or common areas, without the authority of the managing agent. High risk works in the occupier’s demise which impact on the base build operations or services or common areas require a signed and dated permit to work. All permits to work should be time limited and are valid only for the period stated on the document itself.

It will be the responsibility of the managing agent to review risk assessments and method statements, comment on their suitability to ensure that the health and safety of all parties are protected throughout the period of the work. Wherever possible the managing agent must ensure that risk is eliminated where possible and communicate this to the occupier (where appropriate) and its contractor.

The occupier must ensure that before its contractor’s employees leave the property: • The work area is free from obvious

hazards and the area/systems made safe.

• There are no residual fire safety hazards.

• All equipment that has been worked on has been re-commissioned and is operating safely (or is safely decommissioned as is appropriate).

• The permit to work has been signed off as completed by the occupier’s contractor.

It will be the responsibility of the managing agent to provide all occupiers and their contractors with the necessary information that will be required to undertake the work safely. Such information may include but is not limited to; health and safety risk assessments, evacuation procedures, the building asbestos register etc.

The occupier is responsible for ensuring that it provides its contractors with the necessary information that will be required to undertake the work safely. Such information may include (but is not limited to) health and safety risk assessments, evacuation procedures, the appropriate asbestos register etc.


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The managing agent must ensure that no high risk works are to be carried out without the completion of a valid permit to work. The following works are defined as being high risk: • Hot works • Work within a confined space • Certain work at height e.g. where such

work involves the access to roof areas, balconies, scaffolding, temporary towers or mobile elevating work platforms (MEWPs), use of cradles, abseiling, unprotected roof areas etc.

• High risk electrical works. • Sprinkler or fire safety system isolations

The occupier must ensure that no high risk works within its demise are to be carried out without the completion of a valid permit to work, issued by the occupier. The following works are defined as being high risk: • Hot works • Work within a confined space • Certain work at height e.g. where such

work involves the access to roof areas, balconies, scaffolding, temporary towers or MEWPs, use of cradles, abseiling, unprotected roof areas etc.

• High risk electrical works. • Sprinkler or fire safety system isolations

All permits to work must be supported by a written risk assessment and method statement that must be submitted a minimum of 5 working days in advance. It is the responsibility of the managing agent to authorise any permit to work or to nominate an appropriate and competent person to do so in their place.


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UTILITIES As a general rule all ‘live electrical working’ is prohibited on British Land properties. It will only be permitted if all four of the following conditions are met: • It is unreasonable in all circumstances for the system to be dead; • A full risk assessment has been conducted; • It is reasonable in all circumstances for the work to be carried out live; and • Suitable precautions are taken to prevent injury.

Managing Agent Responsibilities


Managing agents should ensure that all complex electrical work within the common areas of the property including electrical repairs and all tasks involving systems above 230 volts must be undertaken only by competent contractors who must have membership of The National Inspection Council for Electrical Installation Contracting (NICEIC) or a similar body. Such contractors should also have been vetted by the managing agent’s contractor management system.

Occupiers should ensure that all complex electrical work within the demised areas of the property including electrical repairs and all tasks involving systems above 230 volts, must be undertaken only by competent contractors who must have membership of The National Inspection Council for Electrical Installation Contracting (NICEIC) or a similar body. Such contractors should also have been vetted by the managing agent’s contractor management system.

Managing agents must ensure that a periodic inspection and test of electrical systems within the common parts of the property is undertaken as recommended by the Institution of Electrical Engineers (IEE) Wiring Regulations.

Occupiers must ensure that a periodic inspection and test of electrical systems within the demised areas is undertaken as recommended by the Institution of Electrical Engineers (IEE) Wiring Regulations.

Managing agents are responsible for ensuring that all new installations, alterations and additions are subject to inspection and testing to verify compliance as recommended by the IEE Wiring Regulations. All 415V distribution cabinets should be provided with adequate insulated matting. If such matting cannot be permanently provided to the front of the cabinet for any reason the managing agent should ensure that arrangements are in place for such matting to be made available when working on such systems.

Occupiers are responsible for ensuring that all new installations, alterations and additions are subject to inspection and testing to verify compliance as recommended by the IEE Wiring Regulations.

Where portable electrical equipment is utilised within the common parts, and is under the responsibility of the managing agent, such equipment must be subject to routine portable appliance testing. The managing agent must maintain a register of all such equipment on site and ensure such testing occurs routinely, the frequency being determined by risk assessment. Where contractors store and use electrical equipment on site similar standards of maintenance should be expected

The occupier should ensure that portable electrical equipment utilised within its demise is subject to routine portable appliance testing and must maintain a register of all such equipment on site and ensure such testing occurs routinely, the frequency being determined by risk assessment.

Where gas appliances, such as heating boilers, are located within the common parts

Where gas appliances, such as heating boilers, are located within the demised area,


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of the premises the managing agent shall ensure that such appliances are serviced at least on an annual basis by a competent contractor registered under the Gas Safe Register. Such contractors should also have been vetted by the managing agent’s contractor management system.

occupiers are responsible for ensuring that such appliances are serviced at regular intervals by a competent contractor registered under the Gas Safe Register. The occupier is responsible for ensuring that any liquefied petroleum gas (LPG) used within the demise is subject to maintenance and inspection by a competent contractor. All LPG cylinders should be stored in an upright position and in a manner so as to reduce risks of ignition, vandalism and explosion.

Any pressure systems associated with a gas system or any other system on site that fall within the provisions of the Pressure Systems Safety Regulations 2000 must have a Written Scheme drawn up by a competent person. The managing agent must ensure that the system is routinely maintained and thoroughly examined at intervals recommended by the Written Scheme.

The occupier is responsible for ensuring that any pressure systems located within its demised areas that fall within the provisions of the Pressure Systems Safety Regulations 2000 has a Written Scheme drawn up by a competent person. The occupier must ensure that the system is routinely maintained and thoroughly examined at intervals recommended by the Written Scheme.


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VISITORS Managing Agent Responsibilities


Managing agents must ensure, as far as is reasonably practicable, that the health and safety of visitors is managed as effectively as that of our occupiers. In accordance with this visitors should be made aware of property safety arrangements and where appropriate, given the nature of the property and the visitor, should be accompanied and / or supervised at all times.

Occupiers are responsible for ensuring, as far as is reasonably practicable, that the health and safety of visitors is managed in accordance with the managing agent’s procedures and, where appropriate, visitors should be made aware of safety arrangements and escorted by the occupier at all times.

In all cases fire safety and health and safety arrangements for the property should take into account the needs of visitors who may not be familiar with the normal safety arrangements, such as escape routes and assembly points. Again the arrangements should be appropriate for the building type and occupancy and the need for such arrangements is likely to be identified during the managing agent’s normal process of routine risk assessment and information issued in the Occupiers’ Handbooks.

Occupiers are responsible for auditing their own demise in respect of access and use for less able bodied persons, although the managing agent should consider any reasonable requests for adjustments made by them. Furthermore, in the spirit of co-operation and co-ordination occupiers are required to communicate to the managing agents their arrangements for the evacuation of all of their staff and visitors from the building whether able bodied or not.

With respect to less able bodied persons; managing agents can be considered to be a "controller of premises" under Part 4 of the Equality Act 2010 and as a “responsible person” in relation to common parts of the property. In relation to this, the managing agent has a duty to anticipate the needs of its customers or users of the services and facilities it provides. Managing agents should ensure that accessibility audits are undertaken at all managed property where they have a responsibility for the common parts. Where appropriate, all reasonable recommendations should be implemented to deal with the issues raised by the accessibility audit.

With respect to less able bodied persons; occupiers can be considered to be a "controller of premises" under Part 4 of the Equality Act 2010 and as a “responsible person” in relation to their demised areas of the property. In relation to this, the occupier has a duty to anticipate the needs of its customers or users of the services and facilities it provides. Occupiers should ensure that accessibility audits are undertaken and, where appropriate, all reasonable recommendations should be implemented to deal with the issues raised by the accessibility audit.


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WORKING AT HEIGHT Legislative Requirements The Work at Height Regulations 2005, as amended by the Work at Height (Amendment) Regulations 2007 apply to all work undertaken at height where there is a risk of a fall liable to cause personal injury. They place duties on employers, the self-employed, and any person who controls the work of others (e.g. facilities managers or building owners who may contract others to work at height) to the extent they control the work. Managing Agent Responsibilities


Where work is due to be undertaken at height the managing agent must ensure that the appropriate risk assessments have been undertaken and that recommended control measures have been appropriately implemented. Where necessary a permit to work should be used. Managing agents must also ensure that where directly employed staff are required to work at height they must be appropriately trained and provided with the correct access equipment and a suitable and sufficient work at height risk assessment has been completed.

The occupier is responsible for ensuring that where work at height is planned within the demised area under its control that this is subject to a suitable and sufficient work at height risk assessment, completed by a competent person.


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