Health Policy Issues GroupJune 15, 2020

Chad Tuttle

Interim Senior Vice President, Hospital Operations

Senior Vice President, Post-Acute Care

Spectrum Health West Michigan

Command Center is Open• 24/7 oversight and coordination across 14

hospitals

• Continual monitoring—patients, testing, supplies,

capacity, & staffing

• Workgroups focused on most critical needs—lab

testing, PPE, staff, visitor and access

management

• Real-time data to make decisions, inform surge

plans and course correct as needed

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Team Members: Screening and Safety

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• Daily screening of all team members

• PPE– guidelines by role/exposure, disinfection

processes, hot zone bosses, onsite training, 100%

masking with health grade masks

• Labor pool preparations – cross-training to support

most critical staffing needs

• Limiting exposure – breakrooms, shuttles, remote

work options, respite areas, cafeterias

• Help Chain for support

Physical Environment: Cleaning and Social Distancing

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• Signage at parking and all entry points

• Controlled entries to support screening

• Masking & sanitizer at all entries

• Limited visitor policies

• Enhanced sanitizing procedures & frequent

cleaning

• Furniture removal and signage for social

distancing

• Options to wait outside and receive a call

• Room service dining options

Patients: Providing Care Amid COVID-19• COVID-19 positive patients

• Severe isolation protocols, restricted

visitors, cohort units, hot zone boss,

contact tracing

• COVID-19 testing

• ED tent, drive-through testing options,

serology testing, & nares testing

• Protecting patients, team members

• Pre-procedure testing

• Screening at all patient intake points

• Masking & sanitizing

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Visitors: Reducing Spread and Risk

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Revised visitor guidelines

• Determined by setting (adult, pediatric,

inpatient & outpatient)

• Limited in number, frequency &

duration

• Visitors must be screened and will be

trained to don and doth PPE

• Virtual visits encouraged

• Unique location and process for end-

of-life care

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Website Page

Print (English)

Spanish Print

Spanish Web page

On-site

Signage –

English and

Spanish

Video Site Tours: Hospital

Campus (TV, social, website)

“We’re Ready for You” Campaign – Hospital

The Way Forward

• Testing, testing, testing

• Community education campaign

• Team member communication

• Clinical Care Recovery

• 80% of pre-C19 volumes

• Adapt to our new reality

• Higher costs, reduced revenue

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