HEALTH CARE Denisse Resendiz Serpel

BRIEF INTRODUCTION

➤ Leans optic is the principal supplier of glasses in Spain with the 70% of participation, and their main buyer is health care a company that offer health insurance.

➤ They sell this products in: hospitals, clinics and with the members doctors.

➤ Now health care is trying to homologous their glasses products for their assurance members and Leans optic could win more market and take out their competitor but there is a treat, with some complains of quality

ABSTRACT

➤ Leans Optic is a company that fabric glasses , their main buyer is health care a company who gives health insurance for people that lives in Spain, leans optic is their main supplier with the 70 % of sells, now they are trying to homologous their products so they are stablished so rules, one is the price and other is the electronic billing.

➤ Leans optic now have the opportunity to win a 15% more of sells to health care but, the have to negotiate with them and convince them to continue because they received some complains of their users.

ABSTRACTO

➤ Leans óptica es una empresa que las gafas de tela , su principal comprador es el cuidado de la salud de una empresa que da el seguro de salud para la gente que vive en España , se inclina óptica es su principal proveedor, con el 70 % de la venda, ahora están intentando homóloga sus productos para por lo que se stablished reglas , uno es el precio y la otra es la facturación electrónica .

➤ Se inclina óptica ahora tienen la oportunidad de ganar un 15 % más de vende a la atención médica , pero , al tener que negociar con ellos y convencerlos de continuar debido a que recibieron algunas quejas de sus usuarios .

ABSTRAIT

➤ Leans Optic est une société que les lunettes de tissu , leur principal acheteur est des soins de santé d'une entreprise qui donne l'assurance maladie pour les personnes qui vit en Espagne , se penche optiques est leur principal fournisseur, avec 70% de vend, maintenant ils essaient de homologue leurs produits afin ils sont affermis donc les règles , on est le prix et d'autres est la facturation électronique .

➤ Se penche optique maintenant la possibilité de gagner 15 % de plus de vend aux soins de santé , mais l' ont à négocier avec eux et de les convaincre de continuer parce qu'ils ont reçu une certaine plaint de leurs utilisateurs .

THEORY

➤ Form of negotiation win-win

➤ It's lonely in the Negotiation win - win where best solution f , Actors is achieved in this case are committed from the beginning is to get to this type of solution , Do mental MARCO esta focused recherche Option Where you can find Points Related and allow synergize and reach other : agreements in the future : in addition to maintaining an excellent business relationship. This! It has much to do with the values and principles that each of the people who do not use their power of persuasion to take the lead , if not That a Through their interpersonal intelligence, understands the needs of the other person and seeks the common good .

SOLUTION

➤ This is our best product, we are always trying to innovate and improve their quality, there is nor other product like this in the ,alert because of the technology that we implement, if your clients are having complains about the product we offer that they returned it to us, we are going to investigate why the product is having mistakes in order to correct them, but to your clients we will give them a new one and in case that in further occasions we have this kind or problems we will give you a guarantee for 1 years of mistakes on the fabrication, and 1 month for bad use of the product.

➤ There is no other company that offer this king of guarantee and if they are companies that are trying to copy the service that health care offer with this "plus" that you will offer with out a cost for you, your sells and profits will be rise up

➤ Now you will have the benefit that your clients will be satisfied with their products and we will run with all the operation and costs that this service will have, so in other to be everyone satisfied, the costs of the glasses that we will give it to you will be 110, we know that is 10 more for unit more that what you where thinking but now we are going to give you a solution with the complains of your clients and for us that is a unplanned cost, and we will have a special department only for your clients so we think that is a fair inversion for you.

REFERENCE

ANÓNIMO

En el texto: (Anon, 2016)

Bibliografía: Anon, (2016). [online] Available at: http://www.uaeh.edu.mx/docencia/P_Presentaciones/huejutla/administracion/temas/formas_de_negociacion.pdf [Accessed 17 Apr. 2016].