Health and Wellbeing Provider Event 11 th February 2013 .

Health and Wellbeing Provider Event11th February 2013

www.hertscommunitymeals.co.uk

• Background• Flexibility• Innovation• Going the extra mile• Delivering HWB outcomes• Leading from the front

Contents


• Serves over 2,000 clients• 365 day service• Now covers every district• 480,000 meals every year• More than “just a meal”• Three main depots• Ware under development

Background


Flexibility


• Key element of service• Quick referral turnaround• Quick cancellations• Range of meals for clients• Responsive to client and family needs• Partnership support e.g. HFRS

Innovation


• Tea time service• Probation service• SEIF• SROI • Business diversification

“Going the extra mile”


• Basic welfare checks• Engaging with carers, family, and relatives• Safeguarding clients• Winter contingencies• Local projects (e.g. Operation Sponge Pudding)

Delivering Health and Wellbeing outcomes


Survey of 700 clients:•89% felt more secure•85% have peace of mind•81% no longer worried•73% feel happier

• 71% feel better nourished• 70% feel more independent• 67% feel healthier• 49% visit their GPs less• 47% would be in a care home

Leading from the front


• Strong ‘family-oriented’ culture• Equality and Diversity training• Warm Homes• Guinness World Records• National Malnutrition Task Force• Biggest public MoWs service in the UK

Questions

Thank you for listening


Health and Wellbeing Provider Event 11 th February 2013 .

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Transcript of Health and Wellbeing Provider Event 11 th February 2013 .