Heading Presentation by Soap

We positioned ourselves in the marketas a service provider of

Though our company story may be short,our experience is wide.

Working together for over ten years,

and sharing the same organizational principles

the relationships betweenpeople and organizations

people motivating them to do more and better

Our Clients and Customers needs

Passionately solutionsfor each caseto the right measure

the best of all worlds,and strive to achieve it.

as a fair, honest and transparent partner

from the victories of our people, our partners and our customers

Design, plan and implementationof and insourcing(hro and bpo) projects

Banking, insurance,telecommunications, telemarketing, retail storesand IT industry

Sla oriented andproject management culture

With you we share risks,results and experiences

We moved from “focus in process”to “focus in VALUE”

Our project managers are specialized professionals in each set of business,

powered by web tools that helps totrack results and performance

Paulo performs duties as Directorof Business Area, managing several projectsof particular relevance in the outsourcingPortuguese industry in the last seven years.

Strong experience in Customer Support, Telemarketing, Industrial Processesand Retail Stores.

SkillsProjects and Facilities Management, Quality Assurance, Financial and Budget control.

Our methods starts from the deployment of process and requirement studies conforming the feasibility of that particular process with other similar process

Acquiring complete

information

Development of a mutual

vision

Feasibility Analysis

Evaluation, Estimation & Finalization

After Finalization

Outdoor and indoor solutions used for the development of personal and organizational competencies

Leadership, motivation, team building, coaching and communication

Unique solutions and Certified Partnerships

Focus on results and achievements

Leadership development, behavioral and communication programs, sales advance training

Training, Assessments, Coaching

• Recruitment and selection

• Career management

• Potential assessment

• Diagnostics solutions

• and web based reporting• Middle/Senior

management• Technical profiles• International

careers

What we do

Profiles We Recruit

Tools

Our team is specialized in the recruitment of various profiles with great quality at competitive fees.

We can provide a tailored solution of your recruitment process.

Sara is responsible for the Recruitment & Selection Business Area, developing several processes with relevant Portuguese and foreign companies.

Her 7 years of experience in the R&S business gives her the strength and confidence to provide excellent services in R&S, Assessments and Career Management of technical, middle management and seniormanagement position.

Fabíola is a Senior Recruitment & Selection Consultant with a multicultural background and great understanding of the companies cultural realities. With 4 years experience working in HR consultancy, she is able to evaluate candidates meticulously and match their expectations with clients needs

Strong experience in selecting technical profiles for Telecommunication, Industrial and Construction companies

When it comes to recruiting high quality candidateswe offer a complete recruitment process.Our solution toolbox includes:

Explore multiple sourcing channels, uncovering talented candidates in unexpected places

We provide a wide variety of assessment solutions that will help predict the candidates performance in the workplace

Selection process based on technology leverage that allows us to save time and be accurate

Angola and Congo (CEO, Controllers, Civil Engineering, Secretary's, Geologists, Programmers, System Administrator, IT Project Managers, etc.).

Civil Engineers to work in Angola.

Angola (Civil, Mechanical and Electrical Engineers, Business Developer, IT Responsible, Programmers, Finance etc.).

LR Group Mer – Telecom Mitrelli

Civil e Telecom Engineers, Controllers, Hardware and Software Technicians, Network Technician, among others, to work in Portugal and Angola.

Shared services team in Lisbon that supports Spain, Italy, Germany, Romania, Greece, Morocco, Brazil and Colombia. It consisted in finance profiles with fluency in the different languages.

Telcabo Sonae Sierra

Rui Manuel Guedes de Quinhones

José Ferrolho Marques

Leonor Paula Brito

Carla Alexandra Martins

Paulo Alexandre dos Santos

60%

10%

10%

10%

10%

Heading Human Resources is held in 100% by GoExpand Lda

JOINT-STOCKGoExpand – 100K eurosHeading Human Resources – 20K euros

FACILITIESLisbon (head office) – Rua Castilho, 57 – 3ºLisbon (warehouse) Rua Vale Formoso, 94 – 5º Dto Oporto – Largo Alexandre Sá Pinto, 44Barreiro – Rua Prof João Prates, 1Portimão – Rua J. P. Sampaio Bruno, Lt 55

Santander Totta

CCAM

Caixa Geral de Depósitos

Barclays Bank

Rui Guedes de Quinhones

Leonor Paula Brito


Paulo Santos

Sara Alves

Cátia Silva

Carla Martins


Leonor Paula Brito


Paulo Santos

Sara Alves

Cátia Silva

Carla Martins



Jorge Carocinho

Ricardo Zorro

Rodrigo Coutinho

Nelson Zorro

Paulo Ferraz

João Ganso

Fabíola Vaz

Carla Abrantese Vera Braga

Joana Figueiredo

Jorge Hassamo

Over 350 people nacional wide

16 small and medium companies

…is ensured by the involvement of its promoters, by the support of our economical

partners, and a management model based on

Sales

Costs

CMVMC

FSE

Personal

Dep/Amort

Provision

Other’s

EBIT

1 454 894€

1 377 256€

301 632€

739 430€

305 697€

2 189€

21 601€

6 707€

77 638€ (5%)

20121st Semester Results

Sales3.780.700€

Costs3.605.400€EBIT

175.300€ 4,6%

OportoWe’re designed in order to obtain the

of those who visit us,

and

Lisbon|

• It’s a well knowned project to our management team, with specifical details and demands but also a very dear challange.

• We strongly believe that Heading gathers a strong economical and financial conditions, an excelent trained and motivated team and the ability to provide a better service.

• We would be proud to have an opportunity to present a formal proposal for the outsourcing project.

Heading Presentation by Soap

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