Head Stream Services

8/2/2019 Head Stream Services

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Technology Solutions and Professional ServicesTechnology Solutions and Professional Services


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REMOTE AND ONSITE INFRASTRUCTURE MANAGEMENTREMOTE AND ONSITE INFRASTRUCTURE MANAGEMENTDatabase servicesDatabase services

- Oracle | SQL Server | DB2 | MySQLMiddleware servicesMiddleware services

- IBM Websphere | IBM Lotus | IBM WebSphere Commerce | IBM TivoliSystem Administration servicesSystem Administration services

- AIX | Solaris | Windows |Unix | Linux | Mainframe|MVS | i-Series

Open Source servicesOpen Source services - Apache Tomcat | Jboss | LifeRay Portal | MySQLTesting ServicesTesting Services

- WinRunner | LoadRunner | Test Director | Rational Tools

REMOTE AND ONSITE APPLICATION DEVELOPMENT SERVICESREMOTE AND ONSITE APPLICATION DEVELOPMENT SERVICESDesign, Development, Testing, Deployment, SupportDesign, Development, Testing, Deployment, Support

- Contract (on site consultants )- Remote component solutions- Product / application enhancements

Key Remote and Onsite Services ModelKey Remote and Onsite Services Model


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IBM Enterprise Products :

IBM WebSphere Application ServerIBM WebSphere PortalIBM WebSphere CommerceIBM WebSphere Process ServerIBM WebSphere MQIBM Rational Application DeveloperIBM Tivoli ProductsIBM Lotus DominoIBM Content AcceleratorIBM HTTP ServerIBM DB2

IBM Products Supported by HeadStream


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Sizing and Scoping of IBM WebSphere Commerce ( WCS) EnvironmentsSite design and architectureIBM WebSphere Commerce Installation and ConfigurationClustering for High Availability, Scalability and fail-overInstall Configure WebSphere Commerce Build and Deploy ToolMigrationAutomation of Deployments and Installs

Gift registry SetupCoremetrics SetupOmniFind Search SetupSales Center SetupApplication Design using RADPerformance Tuning the WCS EnvironmentsSearch engine optimizations

Configure vertexAdministration Automation.Training Mentoring


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Sizing and Scoping of WebSphere Application Server EnvironmentsWebSphere AssessmentsWebSphere Installation and ConfigurationClustering for High Availability, Scalability and fail-overMigrationAutomation of Deployments and Installs

Application Design using RADPerformance Tuning the WebSphere EnvironmentsAdministration & Deployment Automation using jacl and jythin scriptsTraining & Mentoring


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Sizing and Scoping of IBM WebSphere Portal ( WP ) EnvironmentsPortal System ArchitecturePortal Proof of conceptIBM WebSphere Portal Installation and ConfigurationConfiguring databases, user registries, security, SSOAdministering portal sites

Developing portletsClustering for High Availability, Scalability and fail-overMigrationApplication Design using RAD , DashboardsAutomation of Deployments and InstallsPerformance Tuning the WP Environments

Portal Administration Automation using the xmlaccessTraining Mentoring


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Sizing and Scoping of IBM WebSphere Process Server ( WPS ) EnvironmentsProcess Server System ArchitectureProcess Server Proof of conceptIBM WebSphere Process Installation and ConfigurationConfiguring Process Server in Gold , Server or Bronze topologiesClustering for High Availability, Scalability and fail-over

MigrationSetup WebSphere Enterprise Service BusSetup WebSphere Business MonitorSetup WebSphere Integration DeveloperApplication DesignPerformance Tuning the WPS Environments

Process Server Administration AutomationTraining Mentoring


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Sizing and Scoping of IBM WebSphere MQ ( WMQ ) EnvironmentsSystem ArchitectureIBM WebSphere MQ Installation and ConfigurationClustering for High Availability, Scalability and fail-overMigrationApplication Design using MQ

Performance Tuning the WMQ EnvironmentsApplication Programming using native MQ interfaces & JMS (Java Messaging System)Administration Automation.Training Mentoring


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Sizing and Scoping of IBM WebSphere Message Broker ( WMB ) EnvironmentsSystem ArchitectureIBM WebSphere Message Broker Installation and ConfigurationClustering for High Availability, Scalability and fail-overMigrationApplication Design

Performance Tuning the WMB EnvironmentsAdministration Automation.Training Mentoring


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Remote and Onsite Professional ServicesRemote and Onsite Professional Services


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Comprehensive range of server services - from a single provider ( HSI )

Hosting site independent : Server infrastructure supported at your sites,3rd party sites like RackSpace , Prominic.

Available in flexible, modular service packages

Minimal transformation to your existing server environment


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Remote and Onsite Managed Services Portfolio of ServicesRemote and Onsite Managed Services Portfolio of Services

Services ClientOnsiteOffsite

X X X X X X Monitoring X X

X X X X X X Install / Configure Software X XX X X X X X Apply Patches X X

X X X X X X Software Upgrades X X

X Database Creation X X

X X X X X X Maintenance | Administration X X

X X X X X X Production Support X X

X X X X X X Migrations X X

X X X X X X Testing / Performance Tuning x x

D a t a b

a s e s

M i d d

l e w a r e

E T L R

e p o r t

i n g

E n t e r

p r i s e

A p p s

C o n t e

n t M g

m t .

S y s t e

m A d

m i n


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Remote Managed Services Horizontals supportedRemote Managed Services Horizontals supported

Databases Middleware ETL / Reporting EnterpriseApplication

Sevices

SystemAdministration

Testing

MS SQL Server IBM WebsphereIBM Lotus

IBM WebSphereCommerce

Informatica Peoplesoft(HCM | Finance |

EPM | CRM |SCM)

Windows Loadrunner

Oracle BEA Weblogic Datastage Oracle Apps(HR | Finance |OBIEE | SCM)

Unix Winrunner

Informix LifeRay (open) Business Objects SAP(HR | Finance |

CRM | SCM | BW)

Linux Rational Tools

MQSQL JBoss (open) Cognos MS Dynamics AIX Test Director

IBM Tivoli Hyperion JAVA/J2EE Solaris

DB2 ApacheTomcat(open)

C/C++ Mainframe / MVS

Lotus Tandem


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Remote and Onsite Application Development ServicesRemote and Onsite Application Development Services


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Application DevelopmentApplication Development

Services offered under Application DevelopmentServices offered under Application Development

- Custom Application DevelopmentCustom Application Development

- Product DevelopmentProduct Development

- New Application DevelopmentNew Application Development

- Rapid Application DevelopmentRapid Application Development

- PortingPorting

- Base Technology EnhancementBase Technology Enhancement


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REMOTE APPLICATION DEVELOPMENT SERVICESREMOTE APPLICATION DEVELOPMENT SERVICESDesign, Development, Testing, Deployment, SupportDesign, Development, Testing, Deployment, Support

- Remote and Onsite component solutions Solutions that offer plug-in components to an

existing product or application for product orapplication enhancements

- Application development.net / Java / J2EE / C / C++ / Shell / Perl / MVS / Cold Fusion based remote and

Onsite development solutions

Remote Application DevelopmentRemote Application Development


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Delivery methodology and SLA ProcessesDelivery methodology and SLA Processes


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Headstream WorkflowHeadstream Workflow

Client-Onsite

Tech /Userreports

an issue

Head

stream

Head

stream Support

Support

Ensure SLA permissions

Fix or notify action

ClientCoordinator

Research Solution / Knowledge base

Problem identification

OffsiteOnsite

The Client Coordinator is alwaysnotified of problem resolutions .


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Headstream Service Level Agreement MatrixHeadstream Service Level Agreement Matrix

Data Capture Tracking Analysis Reporting Performancereview

RelationshipManager

Strategic changes Weekly/Monthly review

Weekly Clientinteraction on the

report

ComplianceProcess weekly

Review SLAStandardsmonthly

Project Manager Client inputs Weekly review Processimprovement on

analysis

Weekly SLACompliance

SLA reviewcompliance

implementation

Team lead Process review Dailyreview

Implementchanges

Generation of weekly report

SLA review offsite

Administrator Track progress Review byincidence

Process Change onanalysis

Compliance withmetrics

Help Desk Escalation,identification and

assigningresponsibility

Review byincidence and

occurrencepattern

Review andmonitor

Tool Array Case tool Enquiry reports Reporting tool SLA Metrics SLA standardreport /PPT

ESCALATIONBYROLE

ESCALATIONBYROLE

PROCESSES

PROCESSES

ANDTOOLS

ANDTOOLS


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Headstream, Inc.

2 Reads Way, Suite 206.New Castle, Delaware 19720Phone: 302.356.0156fax : 210.579.6534

On the Web @ : http://headstreaminc.com/

ContactContact
http://headstreaminc.com/http://headstreaminc.com/

Head Stream Services

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