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HELP CENTER STATUS

TOOL

Team: - :: Sprinters ::

1. Feroz Khan (1208C002)

2. Ravi Kumar (1208C013)

3. Satyanandaram (1208C014)

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AGENDA

Introduction

Roles

Technology

Work Assignment

WBS Chart

UML diagramsy Use case diagram

y Activity diagram

y Class diagram

y Sequence diagramy Collaboration diagram

GUI

Risk Analysis

Conclusion

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INTRODUCTION

Multi user system which provides online

solutions.

Takes help request and provides request ID

Assigns Support Personnel to help request

Allows administrator and support personnel tochange help request status.

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ROLES

y Administrator: manages the system, assigns

help request to support personnel and updates

the help requests status.y User: sends the help request, views the help

requests status.

y Support personnel: resolve help requests

and update help requests status.

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TECHNOLOGY

HTML Hyper Text Markup Language

PHP Hypertext Preprocessor

MYSQL Relational Database Management

System. JAVASCRIPT

XAMPP is an easy to install Apache

distribution containing MySQL, PHP and Perl.

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WORKASSIGNMENT

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Work Name Assigned Person

Requirements Gathering Entire Team

Interface Ravikumar

Story board Feroz, Satyanandaram

WBS Satyanandaram

URD Entire Team

SRS Entire Team

Risk Analysis Entire Team

Front end Design (HTML pages) Ravi

Backend Design (Database) Feroz

Code Integration Satyanandaram

Testing Entire Team

Final Demo Entire Team

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WORKBREAKDOWN STRUCTURE

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UML DIAGRAMS

Use case diagram

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Activity Diagram

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Class diagram

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Sequence diagram

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Collaboration Diagram

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GRAPHICAL USER INTERFACE (GUI)

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USER - GUI

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ADMINISTRATOR - GUI

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SUPPORT PERSONNEL- GUI

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Risk Statement Probability Consequence exposure Rank

Insufficient user requirements leads misunderstanding the project; it

causes one day delay of the project

Contingency: we need to clarify the requirements from the user

and need to get all necessary requirements from user

0.4 8hrs 0.02 1

Lack of knowledge on PHP classes and functions leads to 3 hours delay

in implementing the project

Mitigation: we need to learn about PHP classes and functions

0.1 3hrs 0.0083 2

Unaware of drawing the activity and class diagrams leads 3 hours delay

it causes the late submission of SRS Document

Mitigation: we need to learn about draw the activity and class

diagrams

0.05 3hrs 0.0010 4

Unaware of scripting languages and database connection leads 4 hours

delay of project

Mitigation: we need to learn about scripting languages and

database connection

0.08 4hrs 0.0022 3

Risk Analysis on HCST Project

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CONCLUSION

This tool is very handy to get solutions for

technology related problems through online.

UML diagrams are used to describe functionality

of a system and give clear idea to the developer to

code the project.

HCST system supports majorly three kind of

actors.

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