Addressing next generation challenges for over 60 global customers

HCL inTelecom

• Convergence:It’snotjustnetworkconvergencebutalsoaccess,device,andserviceconvergence

• Contentdelivery:M&Asespeciallyforcost-effectivecontentdeliveryplatforms/networks

• Video explosion: Will lead to requirement of more capacity, optimization and service bundling; need for newbusinessmodels

• Advertising:WillbeaveryimportantelementofthenewCSPbusinessmodels

• Globalizationandconsolidation:Economiesofscalewill triggerconsolidationof telecomoperatorswhichwillmostlikelyaccelerateinthenext3-5years

• Tosupportnewservicesandcreatecompetitiveadvantage,communicationserviceprovidersaremovingfromlegacysystemstomodernITarchitecturesuchasSOA

• Reducedeconomicactivityandregulatoryinterventionisresultinginaslowerpaceofrevenuegrowth.Thiscallsforincreasingefficiencyandreducedoperationalexpenditure

TeLeCom Value+ SolutionS

UndersTanding THe induStry

• Uniquecapabilitiesinwireless,convergenceandvalueaddedservices

• End-to-endITservicescoveringfulfillment,assuranceandbillingaspereTOMmodel;End-to-endintegratedofferingsincludingturnkeyimplementation,systemintegrationandconcepttofieldimplementation

• Developmentandsupportofoperations&businesssystems,middleware&integration,voiceapplications,protocol,networkmanagement,verification,validation,integrationandconformancetesting

• In-depthknowledgeinproductconceptualization,architectureconsulting,designengineering&productlifecycleoptimizationsolutionsexclusivelyfortelecomOEMs

• FocusonCloudComputing,XaaSofferingsandconvergencesolutions

• Mobilitysolutions–multimedia,messaging,gaming,andaudio&videocodecs

Enterprise OEM

Telecom Technology Vendors

Engineering Cost Optimization

Testing/ Interoperability

End-to-end capabilities in hardware, software, manufacturing and compliance testing uniquely positions us as a core engineering and development partner to telecom OEMs

Sustenance

Product Sustenance

L1/2/3 Technical Support

Globalization/ Localization

Value Engineering

Re-engineering

Porting/ Migration

Optimization

Compliance Engineering

Consulting

Release Management

Field Support

IT/ BPO

Enterprise IT

App Development & Maintenance

SAP/ Oracle

Operations

ProcurementCarrier Infrastructure Vendors

Component Manufacturers

Telecom ISVs

Integration

SOA

Tools

Connectors

BPM

Operations Support Systems

Service Assurance

Correlation Mgmt

Network Inventory

Field Force Mgmt

Migration

Language

Platform Porting

Platform Re-engineering

Database

Business Support Systems

CRM

Billing & Rating

Revenue Assurance

Service Fulfillment

Communications Service Providers

Ticket Lifecycle Management (TLCM) Span

Testing & IOP

Business Transformation Technology Transformation

Communications Service Providers leverage our multi-service capabilities that span networks, applications and business processes, for unique value creation.

Consulting

Deployments

Maintenance

Product Engineering

Market Requirement

Feasibility Analysis

Proof-of-Concept

Component Selection

Architecture Design

Software Design

Hardware Design

Integrated Product Development

Downstream Services

Platform Validation

PLM Management

Mechanical Design & Analysis

Verification & Validation

Services

Test Design

Test Execution & Reporting

Test Automation

Regression & Coverage

Test Optimization

Testing Type

Performance Testing

Interoperability Testing

Stability Testing

Installation Testing

Administration Testing

Conformance/ Certification

HCl – Here to help• Over20yearsexperience

• 60+globalcustomers

• End-to-endITservices&solutions-ADM,ASM,InfrastructureManagementandOperations,BPO

technology

• Technologiesthatcanmakeexistingwirelessnetworksperformbetterwillexperiencestrongergrowth

• NaaSandCloudComputingwillcometogetherandenableoperatorstomaintaintheirpositioninthevaluechain

• Focusontimely,cost-effective&highqualitydeliveryofcontenttousers

• FocusontechnologieslikeLTEforefficientuseofspectrumandhigherbandwidth

• Operationsarenowcustomercentricasagainstthenetworkcentricapproachofthepast.

Business

•Convergenceofvoice,dataandvideoIncreasingshareofMobiledatarevenue

• Movingtoconsumptionbaseddatapricing

• Overthetopservicesofferingbundledproductstocustomers

• FocusonEnterprise/SMBmanagedservicesandMobilitysolutions

technology

• Increasedtrafficanddemandinwirelessmode.FutureprevalenceofWiMAXvs.LTEvs.other4Gstandardswilldeterminewinnersandlosers

• Telecomanddatanetworkconvergenceaddingpressureondesigningconvergedequipment;focusonNGNconvergingintoanall-IPnetwork

Business

• SqueezedR&Dbudgetsimpactingnewproductengineeringinitiatives

• LongerproductdevelopmentcycletimeimpactingtimetomarketwhileshorterproductlifespanisimpactingROI

• Increasedimbalancebetweensustainingexistingproductsandlaunchingnewones

Market trends - Communication Service Providers

Market trends - telecom equipment Manufacturers

• Servingcustomersin3industrysegments–serviceproviders,OEMs,componentvendors

• Multi-service–architectingandprovidingintegratedservicesspanningnetworksystems,applicationsandcustomerprocesses

• EngineersholdthehighestnumberofinnovationcreditsforpatentsfiledfromIndia

• Extensiveexperienceindevelopingvendor-agnosticanddeviceagnosticsolutions

• Go-to-marketpartnershipswithleadingcomponentvendors

• Investmentsworthmillionsofdollarsintelecom&networkinglabequipment[includesequipmentforinteroperabilitytesting,complianceservices,network test&measurementequipment,etc.].The labsare leveragedacrossvariousengagementsinnewproductdevelopment,endoflifesupport,andproductlifecyclemanagementfortelecomOEMcustomers

• Thelargestoffshore3rdpartytelecomBPOserviceproviderinAsia

PeoPle in aCtion THe TeLeCom Team

Thank you for your hard work and efforts in the successful launch of the Peoplesoft Crm support module. The smooth launch and successful operation of the post-launch service, reflects the quality of your work. such dedication and performance is helping us raise customer service levels to existing and prospective customers, and we extend our sincere thanks for your contributions.

Chairman & Ceo, a leading producer of telecommunications products & services for internet protocol (iP) telephony & video applications

HCL is competent, dedicated and able to seamlessly integrate with our team(s).They’ve provided invaluable input into how we should be configuring products…excellent Siebel knowledge and as the project progressed, excellent understanding of our specific requirements… very proactive in looking at the wider impact of decisions… exemplary in attaining milestones, or proactively identifying if a milestone was at risk. We felt confident that HCL was on track to deliver at every point of the project and was willing to go the extra mile to deliver.

BSS Capability, Configuration Team, the largest telecom services & products company in nZ

TestimonialsTelecom Operations Efficiency Enhancement (Tone) Framework

HCLhelpedatier1globaltelcobasedintheUKthroughitstransformationjourneyofbecomingthenumberoneinunique end customer experience, by providing strategicsupport for over 270B/OSSapplications andoptimizingits operations through the HCL Tone Framework.Results: Incidentreduction-P1by58%,P2by36%,P3by48%;cycletimereductionforP1incidentsby76%,P2by53%,P3by45%,P4by83%;highersystemavailability–from99.96%to99.9987%andincreasedRightFirstTimetransactions.

Managed network services

A Fortune 100 telecom giant partnered with us toimprove the flexibility and agility of its service model.We provided tier1, tier2, and tier3 functions through adedicated, centralized OMC, and assisted in networkoperations support, management and re-engineering.Results: Improvedresponsetimesoncriticalapplicationsand lifecycle support for over 600 customers with over90000devices.

Business process transformation

Wanting to streamline its billing process and improvecustomer support, a large telecom operator in the UKpartneredwith us.Re-designing someof theprocesses,weimplementedasolutionacrossitshugecustomerbaseoffering various options for payment. Results: Reducedthebacklogfrom3000to500transactionsandincreasedcustomerenrolmentduetothedirectdebitoptionthatwascreated.

Mobile Backhaul router

A US based leading high performance network OEMCompanypartneredwithusforthecompletedevelopmentofitscellsiterouterprovidingEthernet,TDM,ATMinterfacesand support for IP/MPLS pseudo-wires. We providedconcept to manufacture solutions and sustenance withend-of-lifesupport.Results:Optimizeddevelopmentcostsandreducedtimetomarket.

CaseStudies

industry Focus

ServiceProviders,OEMs,ComponentVendors

domain expertise

• 20+yearsexperience

• 10000+technology&domainconsultants

• Richtelecomheritage–60+globalcustomerbase

• 50+patentsonthemostrelevantnextgenerationnetworkingtechnologies

• Uniquecapabilitiesinwireless,convergence,networkmanagement,andvalue-addedservices

unique solutions across segments

• ServiceProviderSolutions

• CoreEngineering&DevelopmentforOEMs

• ComponentVendorSolutions

• WirelessSolutions

• ConvergenceSolutions

• NetworkManagement&ManageabilitySolutions

domain led innovation through Partnerships & industry alliances

• PartnershipsacrossPlatforms,EDATools,DesignHouses,Foundries

• LeveragingparticipationinIndustryforumstoprovideleading-edgesolutions

unique Business Models

• Risk-RewardSharing

• OutputBasedPricing

• JVs

Comprehensive services across the ecosystem

• EnterpriseTransformation

• ProductEngineering&Development

• SystemIntegration

• ITServices,Management&Operations

• BPO

• InfrastructureServices

sUCCess StorieS

• Experience–Over20years

• Customers–60+globally

• team–10000+technology&domainconsultants

• Micro-verticals–TelecomServiceProviders,TelecomOEMs,TelecomComponentVendors

• Services–B/OSSADM&ASMservices,EnterpriseTransformation,ProductEngineering&Development,SystemIntegrationITServices,Management&Operations,Mobilitysolutions,BPO,InfrastructureServices

• Partnerships–acrossPlatforms,EDATools,DesignHouses,Foundries

• iPs/ Solution accelerators–TONE[TelecomOperationsEfficiencyEnhancementFramework],InsighIT–CxODashboard,AgentToolkit,B2BUAstack,Diameterstack,DiameterTestTool,IPManagementFramework,MTOSIAdaptor,NeTAF,NetworkManager,SIPUserAgent,SIPServerStack,SIPTestTool,SIPPresenceServer,SmartManage

HCL’s TeLeCom TeamiMPaCting tHe World

| 90000 PEOPLE | 31 COuNTRIESHCL TECHNOLOGIES: $6.2bn

THe WorLd is noTiCing SoMetHing unique aBout HCl

The‘EmployeesFirst’philosophyatHCL,thefirstsucharticulationintheITIndustry,isatthecoreofoureffortstoprovideouremployeeswithaworkenvironmentandculturethattheycantakepridein.

iT is eMPloyeeS FirSt

employees First.

Whenyouchannelizetheenergiesof90,000employeesandpouritintoafunnel,yougetapotentconcoctiongushingoutoftheotherendthatwillsendyourcompany’senginesracing.

WecallthistheEmployeesFirsteffect.

www.hcltech.com

HCL’sEmployeesFirstisanewandradicalmanagementphilosophywhichwillcatchonwiththeworldsoonerorlater

HonoredwiththeForresterGroundswellAward2011inthe‘Management–InnovativeSystems’categoryfor‘ValuePortal’–anemployeeideaexchangeplatformwhereemployeescollaborate,innovateandleadtheimplementationoftheirideastodelivervaluetoHCL’scustomers

DardenSchoolofBusinesshasdoneacasestudyontheimpactcreatedbyHCLthroughits“EmployeesFirstCustomersSecond”practice

HarvardBusinessSchoolteachesaboutHCLasacasestudyonbusinesstransformationhighlightingtheEmployeesFirstinitiative

OneofBritain’sTopEmployersforthe5thConsecutiveYear

HCL’sEmployeesFirstand‘democratization’ofmanagementconceptcould‘bringaboutacorporaterenaissance’

ExclusivereportonEFCSrecognizesthatthisphilosophyempowersHCL’sfrontlineemployeestomakedecisionsandtakeactionsforthebenefitofcustomers

gartner

Rankedastheworld’sMostInnovativeCompanyforitsworkforcepractices

PublishedbyHarvardPress,employees First, Customers Secondisadmiredbyglobalthoughtleaders-TomPeters,TonyHsieh,GaryHamel,JudyMcGrath,RamCharanandVictorK.Fung;Ranked

No.17ontheBestSellerlistin800-CEO-READ;Listedamongstthe‘BestBusinessBooksof2010’bytheLibraryJournalofAmerica;RankedNo.7onAmazonUK’slistingof‘BestBusinessBooksof2010’.

PublishesaCaseStudyrecognizingthebusinessvalueofHCL’sEmployees First -“ForHCLcustomers,improvedengagementandemployeepassiontranslatesintogreaterflexibility,proactiveinnovation,andadesiretodotherightthingforthecustomer,regardlessofwhattherulesmightsay”,itsays.

WinstheAsianHumanCapitalAward2011forinnovativeandimpactfulpeoplepracticescenteredontheEmployeesFirst,CustomersSecondphilosophy

Forthefourthtimeinarow,WorldBlulistsHCLasoneoftheMostDemocraticWorkplacesintheWorld

AcknowledgesHCLTechnologiesastheworld’smostmodernmanagement

HCLisalsotheonlyAsiancompanywhoseCEOfeaturedonFortune’s‘DreamTeam’

HCLisintheElite“Thinkers50”List