HCL helps optimize cost, effort and IT support through ......improved customer service • Improve...
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CASE STUDY www.hcltech.com Modern Application Development Business Challenge • Support consolidation of operations (IT & Business) for higher efficiency and for improved customer service • Improve market share and achieve top line growth through – Speedy launch of new products/Product enhancements – Enhance shelf space with major distribution channels • Reduce “Run Cost” • Support strategic initiatives enabling digitalization while build capabilities for future • Improve Business Intelligence and Reporting capabilities so as to support marketing teams The HCL Solution HCL is serving as the client’s strategic partner for the last seven years,delivering AD/ASM and transformation services. – Service Portfolio – AD/AE, ASM and Transformation Initiatives – Pricing Models – Fixed Bid, Staff Augmentation Model – Engagement Models – 95% Managed Services – Delivery Locations –Multiple, geographically-spread locations in different countries – USA, UK, APAC Through this engagement, HCL: • Consolidated the client’s IT operations through successful transition of AD/ASM services on legacy platforms comprising of 32+ applications in a short period of time • Utilized our proprietary ASSeT™ Methodology to completed this role-based, domain-centric transition with CLIENT: A multinational financial services company, headquartered in Germany; One of the largest insurance companies in the world. HCL helps optimize cost, effort and IT support through value creation and improved operational efficiencies Successful history of multiple transitions Complete and end-to-end ownership with minimal client involvement FINANCIAL SERVI CEs
Transcript of HCL helps optimize cost, effort and IT support through ......improved customer service • Improve...
CASE STUDY
www.hcltech.com
Modern Application Development
Business Challenge• Support consolidation of operations (IT & Business) for higher efficiency and for
improvedcustomerservice
• Improvemarketshareandachievetoplinegrowththrough
– Speedylaunchofnewproducts/Productenhancements
– Enhanceshelfspacewithmajordistributionchannels
• Reduce“RunCost”
• Supportstrategicinitiativesenablingdigitalizationwhilebuildcapabilitiesforfuture
• ImproveBusiness IntelligenceandReportingcapabilitiessoas tosupportmarketingteams
The HCL SolutionHCLisservingastheclient’sstrategicpartnerforthelastsevenyears,deliveringAD/ASMandtransformationservices.
– ServicePortfolio–AD/AE,ASMandTransformationInitiatives
– PricingModels–FixedBid,StaffAugmentationModel
– EngagementModels–95%ManagedServices
– DeliveryLocations–Multiple,geographically-spreadlocationsindifferentcountries–USA,UK,APAC
Throughthisengagement,HCL:
• Consolidatedtheclient’sIToperationsthroughsuccessfultransition of AD/ASM services on legacy platformscomprisingof32+applicationsinashortperiodoftime
• Utilized our proprietary ASSeT™ Methodology tocompletedthisrole-based,domain-centrictransitionwith
CLIENT:Amultinationalfinancialservicescompany,headquartered inGermany;Oneofthelargestinsurancecompaniesintheworld.
HCL helps optimize cost, effort and IT support through value creation and improved operational efficiencies
Successful history of multiple transitions
Complete and end-to-end ownership with minimal client
involvement
FINANCIAL SERVICEs
suitablegovernanceandescalationframeworktoensuresmoothandrisk-freetransition
• Achievedpre-definedtransitiongoalsandmeasurementofeffectivenessofknowledgetransitionthroughaframeworkcalledProductKnowledgeIndexthatwasdulyagreedwithcustomer
• Consolidatedoperationsfromtwolocationstoonelocationandprovidedopportunityforprocessrationalization
• BuiltflexibilityintotheexistingLegacyPolicyAdministrationsysteminarcanetechnologiestoimprovespeedandcosttomarketthroughadata-drivenapproachforproductandriderfeaturesandthroughexternalizationofcalculations
• Workedcloselywiththeclientandtheirdistributionchannelpartnersinenabling“StraightThroughProcessing”throughDTCCservicesimplementationacross various lines of business—helped the client secureshelfspacewithmorethan25distributionpartners,therebycontributing to top line growth while improving businessspeed and helping the client win“Celent Model Insurer award” intheDistribution Excellence category
Theclientonlyhada rudimentarydatawarehouseandbasicbusinessintelligencecapabilities,therebyconstrainingtheminenhancingtheirreportingcapabilitiestosupportmarketingandcomplianceinitiatives.HCLworkedcloselywiththeCFOteamanddatateamtobridgethisgap incapabilities.TheDataWarehousewasmodeledonIBMIIWdatamodelandhas 21 facts and 15 dimensions involving data from 5 policyadmin systems and 4 other marketing systems. This helpedclient improve reporting capabilities and financial controls formarketinginitiatives,andenabledthemtosetupthefoundationforimplementationofsingleviewofthecustomer(SVOC).
Unmatched Value Delivered• Demonstratedeffectiveandriskfreetransitioncapabilities
• Reducedcostoflaunchofnewproductstotheextentof40%to50%-Reducedtime
• tomarkettotheextentof35%to40%
• Enabled USD 1 Million in savings for the client throughvaluecreation
• AchievedASMcostsavingstothetuneofUSD1Mnperyearthroughunifiedresourcingmodelsandmodernizationoflegacytechnologies
• ReducedASMeffortsby20%overthelasttwoyearsthroughcycletimereduction
• andproactiveeliminationofincidents
• Reducedtestingcostsby15%throughtestautomation
• Set up Center of Excellence for policy administration system thereby eliminatingdependencyonhighcostproductvendor
• ReceivedrecognitionasSMEbyclientnotonlyintechnologyandapplicationsbutalsoinclientproductsandbusinessprocesses
Built flexibility through re-engineering of legacy
applications
Improved speed to market and reduced cost of launch of new
products
Significant reduction in Run cost through innovative ideas and
through ALT ASM
Top line growth through STP implementation for Distribution
partners
Beyond IT: Business consulting teams working closely with the
client’s business teams
Enhanced Reporting and Control capabilities
Enabled Single Customer View
Reduced TCO, Lower time and cost for new Product development
Set up Center of Excellence to build capabilities and to eliminate dependency on Product vendors
CASE STUDY
• Enabled the delivery of complex solutions in multi-vendor model through strongprogrammanagement
• Receivedhighestcustomersatisfactionscores–4.66/5;trustedpartnerforlast7yearswithprovenScalability,consistentQuality&timelydeliverywithendtoendownership
The HCL DifferenceHCLenabledsignificantcostsavingsthroughvariousinnovativeapproacheslikeIntegratedASMteamsacrossapplicationclusters,modernizationoflegacytechnologies,reductionofcycletimesforBatchprocesses,and implementationofALTASMprinciplestherebyprovidingsignificantsavingsinASMeffortsandalsotangiblecostsavingstothetuneofUSD1Mnperyear for theclient.Thisalso improved thespeedofservices tobusinessusersandimprovedsystemavailability.
HCL has been considered a critical player by the client for its strategic direction. BypartneringwiththeclienttoperformadetailedconsultancystudyforassessmentofPolicyConversionoptionsfromlegacytoCOTSbasedsystem,HCLenabledtheclienttomakekeydecisionsregardingclosedblocksofbusiness.Wehavealso ledtheformulationofinteractivestrategyfortheclientintheirworkingwithmarketingteams,distributorsandITteams,whichenabledtheclienttocomeupwitharoadmapforimplementation
We have partnered with the client in the implementation of COTS-based PolicyAdministrationsystem.HCLhasworkedincollaborationwith4othervendorsalongwiththeclientindeliveringthismulti-year,complexprogramcomprisingof4projects,14workstreams and 100+ resources. We enabled the client with a platform based on moderntechnologies, increasing reliability, lowering total costofownership,enhancingflexibilityandconfigurability, and reducing timeandcostofproductdevelopment.HCLalso setupaCenterofExcellenceincollaborationwiththeclientonCOTSsystemsoastobuildcapabilitiesforthefutureandalsotoreducedependencyontheProductVendor.
CASE STUDY
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